FACULTY OF APPLIED SCIENCE

DEPARTMENT OF HOSPITALITY MANAGEMENT

BACHELOR OF TECHNOLOGY IN HOSPITALITY

BUSINESS ETHICS AND SOCIAL RESPONSIBILITY

MS JOANA ADWOA HAGAN.

GROUP ASSIGNMENT

2024
GROUP MEMBERS:

Donna Dede Vondee - BT/HPT/23/026

Mariama Adam - BT/HPT/ 23/002
Linda Afia Bonsu - BT/HPT/23/076
Vida Asante - BT/HPT/23/001
Emmanuella Armoo Bree - BT/HPT/144
Frank Akrofi Djabaku - BT/HPT/23/052
Angela Baidoo - BT/HPT/23/021
Esther Dedjoe BT/HPT/23/013
Patience Saa Appiah BT/HPT/23/092
Millicent Amoani BT/HPT/23/042

What Is a Code of Ethics?

A code of ethics is a guide of principles designed to help professionals

conduct business honestly and with integrity. A code of ethics document

may outline the mission and values of the business or organization, how

professionals are supposed to approach problems, the ethical principles

based on the organization's core values, and the standards to which the

professional is held.

A code of ethics, also referred to as an "ethical code," may encompass

areas such as business ethics, a code of professional practice, and an

employee code of conduct.

KEY TAKEAWAYS
A code of ethics sets out an organization's ethical guidelines and

best practices to follow for honesty, integrity, and professionalism.

 For members of an organization, violating the code of ethics can

result in sanctions including termination.

 In some industries, including banking and finance, specific laws

govern business conduct. In others, a code of ethics may be

voluntarily adopted.

 The main types of codes of ethics include a compliance-based

code of ethics, a value-based code of ethics, and a code of ethics

among professionals.

A focus on climate change has become an integral part of

companies' codes of ethics, detailing their commitment to

sustainability.

What is the Purpose of a Code of Ethics?

Business ethics refers to how ethical principles guide a business's

operations. Common issues that fall under the umbrella of business

ethics include employer-employee relations, discrimination,

environmental issues, bribery, insider trading, and social responsibility.

While many laws exist to set basic ethical standards within the business

community, it is largely dependent upon a business's leadership to

develop a code of ethics.

Both businesses and trade organizations typically have some sort of code

of ethics that their employees or members are supposed to follow.

Breaking the code of ethics can result in termination or dismissal from

the organization. A code of ethics is important because it clearly lays out

the rules for behavior and provides the groundwork for a preemptive

warning.

CODE OF ETHICS OF RIDGE ROYAL HOTEL

TEAM WORK.

INTEGRITY.

OBJECTIVITY.

CONFIDENTIALITY.

GROWTH.

1,All staff must be groomed to meet the personal hygiene standards .

2, be punctual at work
3, no loitering around for other departments. Without doing anything.

4 staff should always greet with a smile to a guest.

5, decipline, Self comportment, respect for other colleagues.

Ridge Royal Hotel cape coast they're code of ethics

SOME ETHICAL PRACTICES IN THE HOSPITALITY INDUSTRY .

Ethical behavior in the hospitality industry is essential for maintaining trust,

reputation, and customer loyalty. Some key ethical values and behaviors in the
hospitality industry include respect, commitment to quality, trustworthiness,
generosity, loyalty, positive work energy, fairness, integrity, trustworthiness, respect
for others, and accountability

. Research has shown that hospitality's ethical values have a significant negative
impact on employees' unethical behavior, indicating that a strong ethical culture can
help prevent unethical conduct among employees

.Common ethical issues in the hotel industry include employee theft, dishonest
cleaning practices, and hotel espionage, all of which can be overcome through a
commitment to better ethics, leading to increased popularity, customer loyalty, and
profits

. By upholding these ethical values and addressing potential ethical issues, hospitality
businesses can create a positive and trustworthy environment for both employees and
guests.

Tourism and hospitality are two sides of the same coin, and hospitality ethics are the critical
morals and used honesty politics of the hospitality industry.

The hospitality ethics help you to take care of your integrity, business's future, customers, and
employees with cited hospitality management principles to thrive and avoid known hospitality
industry issues.

Introduction to Hospitality Ethics:

All industry practitioners know the hospitality ethics model as a necessary code of hospitality
management that highlights the related morals and principles of this tourism business.
So, hospitality ethics refers to the manager's role, employee, hotel, motel, or any ways of
treating the business's guests and giving them the best image of your working culture,
relationships, and standards.

.Ethical Principles in the hospitality industry

Honesty: Hospitality managers are honest and truthful. They do not mislead or deceive others
by misrepresentations.

Integrity: Hospitality managers demonstrate the courage of their convictions by doing what they
know is right even when there is pressure to do otherwise.

Trustworthiness: Hospitality managers are trustworthy and candid in supplying information and
in correcting misapprehensions of fact. They do not create justifications for escaping their
promises and commitments.

Loyalty: Hospitality managers demonstrate loyalty to their companies in devotion to duty and
loyalty to colleagues by friendship in adversity. They avoid conflicts of interest; do not use or
disclose confidential information; and should they accept other employment, they respect the
proprietary information of their former employer.

Fairness: Hospitality managers are fair and equitable in all dealings; they do not abuse power
arbitrarily nor take undue advantage of another’s mistakes or difficulties. They treat all
individuals with equality, with tolerance for and acceptance of diversity and with an open mind.

Concern and Respect for Others: Hospitality managers are concerned, respectful, compassionate
and kind. They are sensitive to the personal concerns of their colleagues and live the “Golden
Rule.” They respect the rights and interest of all those who have a stake in their decisions.

Commitment to Excellence: Hospitality managers pursue excellence in performing their duties

and are willing to put more into their job than they can get out of it.

Leadership: Hospitality managers are conscious of the responsibility and opportunities of their
position of leadership. They realize that the best way to instill ethical principles and ethical
awareness in their organizations is by example. They walk their talk!

Reputation and Morale: Hospitality managers seek to protect and build the company’s
reputation and the morale of its employees by engaging in conduct that builds respect and by
taking whatever actions are necessary to correct or prevent inappropriate conduct of others.

Accountability: Hospitality managers are personally accountable for the ethical quality of their
decisions as well as those of their subordinates.

What Is Unethical Behavior In The

Hospitality Industry
‍

Any unlawful conduct, such as stealing someone's stuff or assaulting colleagues, are
some common examples of unethical behavior in the workplace.
Nevertheless, unethical conduct can comprise many actions, such as deliberate
violations of industry rules or hard-sell sales tactics that take unfair advantage of
human weaknesses. This unethical behavior may be seen in many companies and a
variety of workplace settings.

Examples of Unethical Workplace Behavior

‍
From a behavioral standpoint, a person can infer these trivial misdeeds resulted in
adequate reinforcement to continue to act towards more extensive transgressions,
eventually resulting in significant unethical behavior. Unfortunately, the belief that
unethical workplace conduct arises due to a few “bad apples” has blinded many
workplaces that everyone is susceptible to their work environment and can engage
in unethical behavior. Here are some prevalent unethical behavior examples.

 Misuse of Company Time

Misusing company time, whether for covering up for a person who arrived late at
the workplace or modifying the attendance log, is usually the most significant
unethical behavior example. It also comprises knowing a co-worker managing their
business during work hours. Furthermore, this personal business can imply making
cold calls to expand your side business or calling your partner to discuss homely
affairs.

 Abusive Behavior

Almost every modern workplace remains filled with managers who use their status
and influence to mistreat others. Unfortunately, unless the circumstances involve
gender, race, or ethnic origin, there is usually little to no legal defense against
offensive behavior in the workplace, and abusive conduct is unethical.

 Employee Theft

Whether it is to prevent tampering, not registering sales to skim, or exploiting

expense reimbursements, employee theft is another example of unethical behavior.

 Lying to Your Workforce

The quickest way to lose the confidence of your workforce is to lie to them. If you
ask workers whether their supervisor or manager has lied to them within the earlier
year, you may be surprised at the results.

‍
  Violating Company Cyber Policies

Cyber Slackers and cyberstalkers are the individuals who surf the internet when they
should serve in the company. It is a significant, multi-billion-dollar issue for
companies. So if you think checking your Instagram, Facebook, or Twitter account
is no big deal, it is unquestionably an unethical issue.

 Deliberate Dishonesty in the Workplace

Asking for recognition for someone else's job, calling in sick to go to the hill station,
sabotaging someone else's work, and, in sales, falsifying the product or service to
fulfill the target are all examples of unethical behavior in the workplace. Other
instances of purposeful unethical behavior exist, but they present how
destructive unethical behavior can be when used to undermine an individual's
rights and security.

1. Employee Theft: This is a common issue in the hotel industry, involving

the theft of supplies, money, or even false charges added to bills

1
2.

2
3. .
4. Dishonest Cleaning Practices: Some hotels may engage in dishonest
practices, such as using low-quality supplies while charging guests as if high-
quality ones were used

1
5. .
6. Hotel Espionage: This involves hiring employees from competitors to
gain confidential information, which can be detrimental to the competition and
unethical

1
7. .
8. Unethical Employee Behavior: This can include theft, neglect, and
concealment, which are common in the hotel industry and can have negative
impacts on the organization
9.
10. Unethical Consumer Practices: This can involve issues related to
truthfulness, equity, and service quality, which are important in the hospitality
industry