SHORT STORY (FRONT OFFICE)

*Front Desk Staff- Giezel

*Bell Staff -Marc

*Client- Augustus

*Friend- Athena

GIEZEL: Good morning sir, Welcome to the Eastwood Diamond Hotel.

AUGUST: Hi, Good morning. I’d like to make a reservation for the second week of July.
Do you have any vacancies?

GIEZEL: Yes sir, we have several rooms for available for that particular weekdays. May
I know what is the exact date of your arrival?

AUGUSTUS: The 7th

GIEZEL: How long will you be staying?

AUGUSTUS: I’ll be staying for three nights.

GIEZEL: How many people is the reservation for?

AUGUSTUS: There will be the two of us.

GIEZEL: And would you like a room with twin bed or double bed?

AUGUSTUS: A twin bed, please.

GIEZEL: Great. And would you like to prefer a view of the mountain?

AUGUSTUS: if that type of your room is available, I would love to have a mountain
view. What’s the rate for the room?

GIEZEL: Your room would rate three hundred and eighty-five dollar per night. Now what
name will the reservation be listed under?

AUGUSTUS: Augustus Martin.

GIEZEL: Could spell your last name for me, please?

AUGUSTUS: Sure. M-A-R-T-I-N

GIEZEL: And is there a phone number where you can be contacted?

AUGUSTUS: Yes, my cell phone number is 09165875489.

GIEZEL: Great. Now I’ll need your credit information to reserve the room for you. What
type of card is it?

AUGUSTUS: Visa. The number is 978523614.

GIEZEL: And what is the name of cardholder?

AUGUSTUS: Augustus W. Martin

GIEZEL: Alright, Mr. Martin, your reservation has been made for the seventh of July for
a room with a twin bed and view of the mountain. Check-in is at 1 o’clock. If you any
other questions, please do not hesitate to call us.

AUGUSTUS: Great. Thank you so much.

GIEZEL: My pleasure sir. We’ll see you in July, Mr. Martin. Have a great day.

GIEZEL: Good afternoon. Welcome to Eastwood Hotel. How may I help you?

AUGUSTUS: I have reservation for today. It’s under the name of Martin.

GIEZEL: Can you please spell it for me, sir?

AUGUSTUS: Sure. M-A-R-T-I-N.

GIEZEL: Yes, Mr. Martin, we reserved a twin bed for you and a view of the mountain for
three days. Is that correct?

AUGUSTUS: Yes, it is.

GIEZEL: Great. We already have your credit card information on file. If you’ll just sign
the receipt along the bottom, please.
AUGUSTUS: Sure. I’m here for pleasure trip. What’s included in this cost anyway?

GIEZEL: A 24 hours room service, including cooked breakfast and full dinner during
restaurant opening hours, free airport shuttle service, internet connection provided in
room, uses of hotel’s safe are all included.

AUGUSTUS: So, what’s not included in the price?

GIEZEL: Well, you will a mini-bar in your room. Use of it will be charged in your
account.

AUGUSTUS: So, what room am I in?

GIEZEL: Room 534. Here is your key. And I would like to introduce Marc, our bell staff.
He will bring your things and he will guide you to your room.

AUGUSTUS: Great. Thanks.

GIEZEL: If you have any questions or request, please dial ‘0’ from your room.

AUGUSTUS: Okay, and what time is check-out

GIEZEL: At midday, sir.

AUGUSTUS: Okay, thanks.

GIEZEL: My pleasure, sir. Have a wonderful stay at the Eastwood Diamond Hotel.

(At the room. Athena starts conversation to Augustus.)

ATHENA: This room was good but I prefer if they have light grey bed sheets and extra
pillow.

AUGUSTUS: Hmm, we should call at the front desk for requesting that.

ATHENA: How about you? Do you have any request or something to change?

AUGUSTUS: No. I’m good. Well, Let’s call the front desk staff.
 (At the phone call)

AUGUSTUS: Good Afternoon. Could we request to change one of our bed sheets. My
friend wants a light grey bed sheets and extra pillow too.\

GIEZEL: Okay, sir. Do you have any additional request?

AUGUSTUS: None.

GIEZEL: Alright, sir. Our guest staff will be right there at a few minutes. Please call us,
and let us know if there’s any problem.

AUGUSTUS: Okay. We will call you later.

GIEZEL: Great. Thank you, sir, for your consideration and concerns.

AUGUSTUS: Thanks.

(An hour passed and there’s no guest service went to their room)

(At the phone call)

AUGUSTUS: Good Afternoon. Your guest service doesn’t show up in our room. It’s
been an hour and you said that in a minute he will be right here, but no one show up.

GIEZEL: Sir, I am truly sorry for inconvenient approach of our guest service. We will
send a new guest service right a moment.

AUGUSTUS: Is this how your services work? You’ll keep waiting your guest in an hour?

GIEZEL: Sorry sir, it’s our own mistakes for keeping you waiting. I’ll talk our guest staff
later.

AUGUSTUS: Oh, great. You should talk to your staff for that they don’t repeat again
what they have done.

GIEZEL: Yes, sir. Again, sorry for this incident. For our mistakes, I can offer you a
reduction of cost in our hotel.

AUGUSTUS: Oh, that’s sounds great. Thank you.