(+) (ze);1))} Business English English for Emails RebeccaChapman EXPRESS SERIES 2sop 0} Bunn ud4m wouse> os. 5 (5}0H1u/ 0) Auo awON ‘Avoyy/sowe ‘sop youioju) Apuauy sa fiseq 24) IIV/>he “you jouwo}u pup jowo| us pasn aq un 2502 pasn AuoWIuOD SoH) SaysIM ySaq/SPIEROY ‘ouapuodsa1io> yous Us pasn Maio! ‘ouso)di9n ‘jaseuts sino, JPULiopUy A1BA 0} JeuLto} Wo4) A1eA Wed SIM) ‘uoHREInjes a4 24H7 :9S01 woos nok ‘oss92au 5 fd! .0pU1 0) Bupue fouwoluy Woy Jeay 0) adoH ‘Audas sn0k “souapuodse.io9 ouwolu so jpuuio! w pasn aq o> Burpu Apuaiy 0} PIBNNIO) Bu}4007 ‘pada nos ‘Aue! ‘asuodsa1 yo pury yeym sapeat 24) 119} NOK asaya st si4y cuoISM}2u0), ‘untun a10 nok Aya fos 01 fom uso} Aipuaus —~ 0} a}0U yaINb Basn “Buus 210 nok Au fos 0} wosanposyyjouno) aseWy 0) Suu us) Gamay reudes e yy yejs sheme pjnoys. ‘90u9]U9s Bujuado ayy soquiowoy) “BunUM are NOK AY Ule|dxa 0} pasn si SIyL :22uq]ues Buus _abuoyorayou2 2810» Jo od a0 wry sa6ossow u posn Aon owof on (uoneynies ou) ‘pejues si.0pasnsounowes oso (QUIEU au ASN 40) yn 24 pao Ys a Umm yom vayo nok sanGoane> posn Asn YouLao| Auew oH “wou 2 rok &g nok p2ssa1pp0 Apea}o voy hyp 10 ‘aofaguosiod sya yy 320)409 poy any no soy You) 5597 uyot 82a uosred 0 bunrewoo sy u2un pasn os ‘szippp jo wal owso|y SJ “S1W IW 1290 10} Sugum a1e noA uosiad aip mou nok 119 Moy Uo Supuadap “jeunoju! 10 yeuso} aq ued uoHemnjes a4} “BunUM-IaN9} Ul Sy :woREIN|eS, ‘aSessoul sno Jo syuaquoo ayy jnoge uoHeWuosUl ay 2ads awos an!¥ pue YoYs aq Pinoys si44 ‘oul Palqns, “aunyanuis Je>/30] ‘4ea> e way) 2n18 0} api pos e st ‘ann2ayja ySow! aq 0} — jeut4O}UI 40 jewH04 Jaya4ym ~ sHeLIE 404 ‘uonoe aieypauiuy so asuodsas 1sej e 2adx0 am pue asodind sejnoned e Jo, jlewa Ue puEs 3m, | spoup pue ypinb are Aayy yeu) 51 saya) Jeu yeu, jewsou Jano sya jo saBeqUeAPE st J0 2U, aimonas yews | dt 4 | sews 01 vonsnponur uy Emin8 | UTA Aninodutionto enas Look at this excerpt from a typical inbox and find an email... from Martin which .. 1 2 3 4 5 4 « 1 1 k 1 is urgent. is probably not work-related. is asking for input. contains new information about a meeting, is a reply to an email you sent, from Julia which . 6 isa request for information. 7 was sent on from someone else. 8 contains one or several documents. 9. contains information about the new division, (05032008404 soles necting (05.03.2008.13.36 Something amusing fo you (08,08.2008 13.83 Martin Wer far potkeosedtometen (05:0320085:34 Mari Weber Ss meeting update (05.0320087.42 Morin Weber Re: eto event (05032003 19:34 eases, uta outstanding invoies (06032003 02:02 f meaaows, uta Frimece 0167 06.03.200300:55 Meadows ula REQ: cwrent prot, 9603200332:38 Meadows Julia into (06032008 16:49 eas ia into (07.03200341:06 # Weedows Sua Pereontiat (07,03,20032:45 5, Did you have trouble answering number 9? That's because Julia's subject lines don't always give enough information about the contents of her emails. Look at the following excerpts from emails and write appropriate subject lines. ‘subject: Just a quick note to see if you've heard from Production about the new schedule. We need the info for tomorrow's meeting. Subject: ‘Many thanks for your email, The handbook for the XL20 motor is now available online at wwwartiardysgardensupplies.com, Subject: | wil be away from the office from 3-5 October. Please direct all questions to Maggie inmy absence. ® save: ‘have to change our meeting to 3 pm instead of 12.00. Sorry! © sero Could you send me those staff guidelines ‘asap? Our dept hasn't seen them yet. Thx. Subject: | am writing to confirm your order of 1000 coffee mugs with logo (see attached), colour 320. Your order no. is 66193 F/2. Please quote this ‘number in all future correspondence.asop Auewuausljdwos pue AIpuayy 4n0q ‘anuajuas Suuado uuoneanjes ema yewsoyuy yeu yeuioy 14 evo 164 2) sr soup ancy wow ssp Bunoowe poy n.om “mo fsoie} ax soe ApoONp wy HM SIONS ok yi s}221U09 | ‘Ssaussnq aunyry 1 prewo} yoo} om pue sing ou) BulBuuq s1 uyor “wd g¢"¢ ynoge 2 u0nb pays russa9qns & oney nok adoH ee OES: juesy, 12 Buno2w 21,99 ‘yauend ‘au 2430} Sasearoul oaud 4379 Jo NOK wo}u! or Bun Lt Byes 50H ‘eHDeL inuswwer oxpmuoid oun Je jesinokfotug juan nok 295 Bunpaw som you {nage nok Hat 09 aI0U yaINb sno 40} 81 6946 mou OWN pul J,NOK pouDeMY “moyaq a1qe3 aup uy ({~e) s19719] 243 oyYm pue syeUse OM aUp PULL “yews ]eus0juy we 40 yeu04 esoyy oy SBuojoq YdesBesed y>ey MoyOq sydesTeIed ay e001 6 | s1ews 0 woxpnpona yn30 | UnrTa. Aninvoduction to emais 7 Use the clues to complete the puzzle and find the hidden word. 2 neat aesd lee JjIIBI03 aromas 2 = 4 What oatsebut i tuveeia, > DH Q ee ‘JI I8oD 55 Thooppositeo io sen 10 6 Unatercnatc ak) ‘JIB IIII 1 etatonnt ‘JjI8II4I044 2 ti oni B _).)9 ys) 9 vane enatsgowtenjoo ‘ 433) 10 Prctoepg sec ‘JBI ” ew boule »jJJIBID9 PRET Listen to this report and answer the questions. 2 What are large firms now doing? © 2 How do employees react? 3. What are the main reasons for doing it? 8 Listen to part of the report again and complete the missing words. Lost ‘isn't one of the main reasons for e-communication, but some____ are worried that workers__ too much time using 5as___&. 90% of workers say they___7 personal emails during the day, How much time a day do you spend on emails? Does your company have an emailing policy? Do you think companies monitor emails for security or legal reasons, or just to check on the staff? itt Pooee ese |UNIT2 Formal & informal emails 1 Look at the emails af. Which messages are formal and which areinformal? om san escamenamenccusntoarain | Momtan duis ancostnngrcnatncom 5s @ sitjece_ | Hotel a —f Dear Ate draithoaite rm writing to enquire about the monitors you informed us of last month (Apri. Please could you send usa brochure and pricelist? We would also appreciate a visit from your repin order to get more Information about the products. Could you ask ane of them tocontacts, please? Looking forward to your reply, ‘Yours sincerely Evan Davis Purchasing Assistant e@Bas Dele Reply Reply Al fonward_ Fit From: “Onien Thane” «darren sherton@odt.com= “tanya Becker” tayo bocer@odveam> ‘es -Hollue, Gay” -garznawellodtcom Sunfect Ho Neyer! on na the hlitay? be away on mie wen you ge ts! oft Feria.) Just ance to til you that al he into paste you onthe last couse of wees is with Tonya. Stes collect moras & post fou sa i of portant points rom me. po you nad a ret imo. realy aking forme tone, ‘Speak to you when getback. WON Too ereching anal et allwie m awayt Seeya D = | From: Dane Prewitt 1 © subject: (orvrco2304 ear He Braun ‘Tank you for your order of 24 April for 200 corporate umbrella 1X would appreciate it if you could eheck the logo size & colour on Bac Please confirm by email if thie Le correct before we make up your ‘Thank you for your custom. ages ee Daniel Prewitt (eS | ould like to reserve a room for 3 nigh 1-3 December incusive. ould you aso confirm the corporate price | was quoted of EUR 145.50 including breakfast butet? kind regards Ronald Fischherzsojddns e 0} Aunbua uy 9 uoneniasa: aioyy S s9pio ue Jo uoyeusyuor so} ysanbay 7 unsissy sopmosay uewn syuoyy Aug ‘voresadoes nok 10 nOA EYL top Aion oo'gt —00°St uaata9q paqwesd 2a 1 ssazzy pon agit sown BupyoM Buun UDI ‘a4 J0 980 fyateypounu ua ‘spueypgousy poy orm 99 ~ wos ont a Neg 2 er | syewo emo gyemos Zinn ‘sued uy aSueyp e ynoge soWoIsN> eo) aBessaWY E © anBvayjos 2 0 a8essawy & uonejngas mau e Jo yeis ay) 0} JUawarUNOUUE Uy t “Suymoyyoy ayy puy pue upeSe syreura ayy ye Yoo] MON -Z se, (fap ane ony “goueystese jo 99 UD | jour 21197, ‘ajanon yan 00) NOK asne9 0, BUCH US Ks odOH 2198 3,048 un HA 94 JO 9 BM IO 2a ANON, uoye1u98q 54 nos10WE NOK SHA o} NNO s,04N da! at PIE W ‘2a1}0 941 e4e9] NOK By0}09 NOK SoyaeD1 ew SHA OdoM e9 oa wey Joo ue4p a>atans, ‘ojrexzwpaioquiger suey ody opro>'spuojpenqaw'eyouqe eNeUGED 244 | UNIT2 Formal informal emails The register of an email (how formal or informal itis) depends on the type of message you are ‘writing and who you are writing to. So an email about rescheduling a meeting might be less formal than an enquiry or an apology. Similarly, an email to a new customer or the CEO of your | company would probably be more formal than an email to anvold customer ora colleague. You can tell how formal an email i by its. Salutation & close: See TIP on page 7. Colloquial phrasest These are phrases normally used in conversation which make an email [ess formal, Examples are How's it going? for How are you? or See ya for See you later See page 34 or more examples. Vocabulary: The words and expressions used in an email can make it formal or Informal. ‘Some examples are: lessformal to get totell tohelp to get in touch Abbreviations: The use of abbreviations and symbols (eg for for example, info for information and & for and) are more common in informal emails, although some standard abbreviations used | in letter-writing ~ ike asap — are also found in formal emails. | | format toreceve toinform toast. —_tocomtac | Emoticons: These written forms of body language or gesture are often used in less formal emails to help the recipient understand exactly what you mean. | (Rn ening | 3 _ Find examples in the emails on pages 12 and. to complete thetable. More formal Less formal orinforma) Dear Mr Braithwaite Hey Gary! phrases & inform Justa noteto tellyou .. vocabulary abbreviations, etc.wat spy ep aoe aney su 318690 ‘sp008 ayy 20} ayep 1572] 41 MOU aw: 2] asea}d INQ “dese .,—————— ‘nayawos ANanop [2990s B ,,————— ue> am sou aq stopsemoy ay jo z nok op Anpexo way “9yuls12aup Yona a4 Jo asne>9q Shep ot 40) ep AlaAyaD at. —$=> yay 9m preye uit aBeuew ayy gy ain Aan su esp008 ay ‘Keep Aranjap ayn 40}, Aan au am os 1 at0u 921d @ sn] aut aru uous ‘spies 1809) ‘knpa9 “Yano akg weystsse Kus g————— asad sry 9.01 z wry 2240 99 Jone 29 HH Sy "30 30) ¢ 09 pinow snBny 6 J0 499% aU esionpoad snoK noe ‘uso oun sda) Sajes nok jo avo 99s 01 Bunaeie <————— pinoy “yoj08 Aaqou 2430} Stnpox_ = ———— nou om “paseyaund ‘Aysnowaud axe4 ax. quowsdinba jevo|ss9j014 oun 01 URE UI ‘pUe AUaDO: PaN'EIONP Seu AuedLOD 39 “syanposd anisnjaxa $80) 0 48ue) no noe; unww we seeaan seco iuoysySou oun Jo njore> ag “enoqe wos spiom yy mojaq seWa.aIn BaIdWOD WON G = aynbaroy oF ——= yeas oy & = anbuaoy 6 = Adar ¥ = Buea g wsoju 0) € = suodysod oy £ = anueisisse z = pew 9 yo. = waqanuos 1 1121 0} « dn 135 0) « Auos aq 0} « yo 3nd 0} » 0 + paau 0} « day « yim Yano} ul y9B 0} » Se 0} « s9MsUE OF -mojaq Aveynqe2on yeus0§ ss9} ay) yp (OF—r) syeUra yew405 uy pasn ALeInqesoa si ureW 7 SF | spew own Byewos Zumn46 | UNIT2 Format infomal emails 6 whatdo you think the following abbreviations stand for? Write out the full meaning. i ie Inotherwords 6 bw 2 asap a 7 atin 3. Thurs 8 rgds 4 Jan ee 9 pls S$ atthemo 10 we 7 Read the two emails below and find atleast five things that make them either formal or informal. Then use the notes to write responses in the right register. HiJohannest ''m coming over to Bern for a conference in 2 weeks & was Wondering you could sort cut somenhere forme to stay? ep cetamap ct bern ve gota bt of info about the conference hotel, it's the Hotel pe athachment Sem in Viktoriastrasse 43, but not sure | Can you help me pis? ee rer * list of quest houses and hotels at Hope this is OX wit Pe tis is OK with yout PS How about meeting up for a drink one night? ;-) * dinner instead? 7 far Jonannes i tried ‘he tourist information office but they weren't very nel swww.berncityscope.ch! fee hotel is Hotel Bern in Viktoriastrasse 43 but '@ prefer accommodation htm> Oe to find out where the best Ibook something? know Bern so it's rather difficult accommodation is. {really hope the above is convenient. Best regards ‘Sandy * can recommend ‘Fension Bergland’ (my parents ‘stayed there)a se sa eg GEE ead oon up) anew s04 10 514 uy Supe usom Uosiod ayy jt oMREUE PINON ‘un0U> .UpIP nok auoawos Woy sa¥EIENL Jo Ij YeWA UP P9NIBP—1 MOA J 1229! NOA pyno%m MOH, 3 eT eu 3au3e nof op uo}Uydo y>1YAN €soyeads zsayeads Trayeads, ‘asn Kau spiom queyiodw Aue 10N gsoyeU sayeads y>ea yujod uyew ars} THM ‘s]pewe noge Suyyye o}doad aay se9y NYA NO, ew ‘pues puny woos Avan nok wow Buueay 03 premsoy yoo aN -Aoyeypouuy sn wuoyus pue pavaddey sey 1e4pn ano puy siapremio) ay YYeIUOH NOK WED BSE—IE ‘dese Aionyhp ay paau siuayp sno se se uous ayy 18m Joy yuayuanuoouy Ape|na}ued Sy SIL “fojap a4) 10) uoseal ay Uere 01 ewe OU par@P—e: ‘|an0u nq s9pIA0 axge aL JO} BUTEH INS ave BHA expuayey 1990 isieusuyoemesiestaney EERE eau, spay uods nokaag peg wu, youn Suyjew ronposd au jo and nok ueD “quewioy us Suaous ssosou0) wo nok avepdn 0 x89M KOU NOK YIU YPM U5 pane Ayeuy Sey Yonpo1d nou ay Wo} oyu! a4p ey} AOA W}98 OF B}OU HIND e MS} enovey i (100) wojrenj2und 205 no 4007) zpuy noA wed sareysiu1 AuEWL MOH “yeura puodas ayy y2e109 way ewe Is4y ayy Uy Sarfers|u Sumeds UeI PULL 2x | spews jeusoyuys euros Zain20 | uNr3. Enqies 3 complete the table withthe phrases below. ‘Can you help? « We hope you are happy with this. » Let us know if you need any more help. + Please answer asap. « I'm sending you the .. in an attachment. + m sending you .- «= Thanks for choosing .. « We are working on your request. » Can you please send me ..? ‘Thanks for your emairequest. More formal Less formal Requesting information 3 1d appreciate a reply asap. lle Would you be able to help ..? EE EEE eee Could you please send me ..? oe Replies Please find the ..in an attachment. rm pleased to send you SEE Thank you for your emailfenquiry, © Do not hesitate to contact us fyou | require further assistance. We hope you find this satisfactory. ‘Thank you for your interest. Your request is being processed. AL Use (parts of the phrases in exercise 3 to complete the request and reply emails below. From: rachelbeamicnrweltsco.uk i) request @changingtoomsco.uk | Subject: | Request for brochures our company is currently looking for accormodation for sone overseas colleagues who will be transferred to Southampton for 12 months. ime some brochures showing the various houses and flats you have to offer. We also need to find locations near 2 schools; __ ‘As our employees are arriving next month, I ‘hank you very much. Best regards Rachel Beamish ER assistant Wells Ltdyy 294d quauin9 1 ins s13nq “anjod 2c clu plone 03 1584 s 10p10 0340 svayd -yrvo7 stwooiBuBueurnwn yrrorswoosbuiSuepeuens ‘twooy OuGuey> pads UoNeD01y ‘vosieag veg spie6ay —@ rr “aqe|iene 51158 uoos se ysod Aq 149s 94 IM auN4OIG MOU DYE “s ‘vonewio}u! parsenbas a4p pul y.noK os enamoy ‘auies aif paulewe! ‘aney uore20) pue s2>{¥4 ° ang "yuaurow ay ye paruidas ‘Buyaq s pasanbas nok asnypoug aus ‘AjoreumsojUn 3p usiweag sy seg, ptuovduewanos wwawypeNY sounyposgs0j wonboy oy =Belgns ror spamanstueag apes 3 re | sombus eunin22 | unr enuies 5, Rewrite these emails to make them polite. ‘ur general manager saw your advert in yesterdays Financial Times and wants the free startup packet advertised. ‘Send itto We also want ail the information you can send us on your aftersales service. Thanks in advance. 7. Gerald Dear Giovanni Jane at headquarters gave me your name and said you will help me, I need some information about the upcoming trade fair in Milan. 41) Who is attending from the Milan office? 2) How many hotel rooms have you booked? 3) What time and where is the Tuesday night reception? Send me the information immediately. Regards Martin PS. I wantyou to send me your extension number too. | can't find iton the international list. 6 Unscramble the words below, then use them to complete the gaps. (Tips the first Letter of the word is always correct!) ‘apsa * arppetieae * antttmatt®é » eqyuirn + iertentsed + kwon * ratseue * rvceiee + snde « stfcrisaatoy 1 I'm sending you the price list in the 6 td areply asap. yetachment Thank you for your _« 2 Your is being processed. 8 Let me. ifyou need any 3, Please answer more help. 4 We hope you find this 9° 5 Can you me ..? 10 | would like to__ ‘ 7 _ Use the information below to write an enquiry. You are the sales rep for Bigtop electric drills and saws. Write to James Baker (your colleague Sarah Miller gave you his name) to order some brochures on Bigtop's after-sales service. You need the English version of the brochures for a trade fair in the Czech Republic. The trade fair is next week!“up Suny, uo Suna@w sno ai aw ye> sig “yBnoy} uoos w)s 2894 “samn8y 01 ado} ‘ow ayy ye sasu Aed uo ojuy ON & pavepdn yqim mowowoy yono} ut 3q IN € 19] a4) 304 SuE|d BuND® ALE 109.9 “dru shsoy eu, z “satep Mau NOK anl8 0} Hew ypINb eIsnl S “ym pou n B95 01 pry Buoy + ‘yyny uy Ino ureyp apm pue soauaqUDs osaxp 1 001 sqiaa Aue}jpxne so ‘sunououd ‘soy>qqse yuo osye wayjo Aoys “oys SeBessaus yo 4993 01 Ant stoxeods onyyeu em Ajuo oup yous} swiAos2e pale suopreyaosqge yoasn ay. ‘clues “You write this to someone who has helped you. ‘You write this to someone who Is going to help you. “This is used inthe subject ine and inthe body ofan email and means ‘about ‘You see this on websites to give more information on te typical things people ask about. ‘You tte this at the end of your ema ‘You write this to show no reply is necessary. This isthe short form ofa common dose, ‘You wit this when you want to glve some additional information. ‘Yu do ths when you send the same email on to another colleague. ‘You wit this when you want someone to do something for you 14 You write this when you want to say what you think. 12 You write this as a close, to wish someone wel, aw] = — = [w]2 te as —— mare ‘ Cal § : mie ‘sromsue aip Sujpuy ayqnon axe4 Noh y| ZmoW] nok op AueW MoH 'suoHTe|AeARge PLE FTA ‘sufuo1ne jo 10) € uyeuo> ued - ysySua Jo Ssdyeods oanieU wos aso) Ayepadsa—syewa uolzoe SuNsenbey26 | Unita Requesting action 1 Read the two emails below and answer the questions. 1. What tasks would Simon like Pascal, Barbara, and Thilo to do? 2. Which tasks have been completed and who did them? What problem has this person had? 3. What do you think the working relationship is between the four colleagues? From: simon j=). To: Pascal , Barbar , Thilo TeSimon swodtdo com> Barbora , Tho Subject: re quarterly sales report Artaeed sles dv2_ quarts simon i'm sending you all the info you need for last quarter in the attachment. lve already contacted my team and they have just finished theirsales figures. Unfortunately we haven't completed the report yet as we've been very busy with trade fair prep. ‘The deadline should be no problem though: you'll have it on your desk by 4 May. Rods Pascal“aoyyo ueweBuny yuas ayp sey syerap TuNoD>e Ye ByL Isn{ EMUY “UoUNS 3 1] wie quawuydene se Sujpuas 00) ue ang uy Apeasje @ 3nd Ado> sod ay) AAI J “paupene nok paquen sainSy ay) yup osje an 2 shydas Sony “ang qwuaney aut [paysiuy 194 Odes ‘vows ‘Auog “ou pinoys wajqoud aq Ysno Aepsany > ‘8g SuayeNb UO INOA MoNOWO} HM SaINSy “w'e ysap Sey G “01 aw! UaaG YOM a:04N1 1 UO JuSeY eI aReY ASNg U2aq aay Os SBUIyL © sAydau seieqieg (se fou o10ym Aes pjog uy spiom ay :dy2) “sapso y2ax409 a uy waup nd pue sa2uezues ayy a]quessun “YEW s,uoWS oF somidad 5.0141 pue s,exeqieg payquiess pue soinduiod s,uows parz9juy sey smayAy “homo 161015 1) op jh) 724 13495 3,u2nvy | ng ‘Auos “fory Aq Sep n0h uo 31 2noy n,704 atp YEU) BION “HO4pA ue op ja s2i4 24 1eym Aes 0} uonDe Sunsenbay sew oy syida1 Ul pasn si aunany jit 94 giek uoponsi6o1 nok wr puas nok pia yin yanyp oan some | pion [euls au) yy 1a}iad wuosaid ou Jo pests pasnsiised aus 4) Us 84 UeDHOWY UI 4ap10 a4) paniaras ysnf anon | “uuof uorpo1)st6a1 24) was Apoay 2A, yeh yodas ayy Uanum yuan4 | Au0S 99h a2uatafi0> a4) 40) vowonsi621.nok uy ju8s nOA @xDH “aouiauas jo adAy sly) ul wajiad quasaid aya yim pasn Uayo a1eIsn/40 “Ap021]0 “224 24N) Sq!2APY sain6y) s9j0s ey) paystutf sn axoy Kay) puo wio2) Au p}20,u02 ApD21)0 24) | ad synsat say) 3 wna) snOA pajoujpi009 Nod 2noH | “ssousioid ul sysei Jo smieis au) aquasap 01 pasn os|2 51] Yau Us—q aney A24) 30U J0 Jo4}94 puL SaIjpeep ynoqe »12) 0} pasn SI Pajiad quasald ay, | uopse Supyey pue seunpeap anoge Supper || AIL | | az | uowre dunsonbay umn z20 | UNITa Requesting action 3 _ Use the words in brackets to complete the gaps in these emails, Hello Jane First ofall, there ! (be) a meeting next Thursday from 2 to 5 pm to discuss trade fair planning. Please let me know whether you can attend, _ the brochures for model 564Z and 566T 2 (you! ordertyet)? Remember, we need 5000 copies each for the trade fair ‘Margot about the schedule > (youlcontactlyet)? need the finalized version for the meeting on Thursday. Finally, __________the presentation material___* (youlsendliyet)? {can't seom to find it anywhere, Ramon HiRamon ‘Yes, Ican attend the meeting next Thursday. 1 ® (justforder) the brochures for both models. They _ © (be delivered) on 7 September. BTW, | Gustinave a look) at a paf of the new brochure. Itlooks good. (youlsee)it? IF not, | 5 (forward) it to you. Re the schedule: | " (leave) a message on Margot's voicemail but she * (call backyet).1 ¥ (ty) again later and _"* fask) her to contact you directly. '* (email) the presentation material straight away. Sorry for the delay. Ate Jane 4. Usewords fom the two tists to make as many verb-noun phrases asyou can, Example: to arrange an appointment ora meeting arrange * attach * clarify * demand © an appointment © colleagues * a database finalize © inform * meet * notify * schedule ‘a deadline » details * a document ° a * send * update * wi ‘meeting * the minutes * payment * a report“Winy wy ysenbas peuySp10 a4) a} MON uwew puayam Pood & ene eur rou nos 0} pueAuo}¥007, dese wou puos wna (suf wou) puso} aney 44M 'SOK— uyaau seryorjevsoy ou ox jo S0}ep 241 aNBY | PIYSE OA g “shouy ual sdewieg ‘Aeploy uo us9R Ses un | nq 0440 S06 1 Jues wos} psEOY YUOREY "poyse nos se snf—fueduwoo ‘2y)u2sn ouroqs Gummoys sie1s oy poyDeye Os aA ‘Ssaujapinb sqninoge saBnow hus20) poyse Ose TOA ‘peyoene doo pus i004, {Ounow sip panuse Aue Kay) se YOK wow) 9S LUOADY "SouyopmnB yours Mau BUA 10 RG0D e aney UBD NOK SOA z zoseaid ‘souyapinb aousoauy mou 290430) SyuEUL nDk av 24240 deo e aw puss nof piney 1 Leet arena exuuy Pxesse00e|aule}u ‘90p SeuepnBIoWeIU AUOUNOEY ‘soujapmn6 joua)y 01-.901995, woo yale o4u> oF ueW wo. s0\s01105 wyLUY OL usa }euy30 ‘94 Uy 9y1m esJUUY Pyp sysanba1 10 suonysanb yeyAA eu Ue 07 Aydos yeULLOJUY S]9 98 007 svana| jepyjo ue Puewap 01 awn sai “pled 3,usey ins prt Alddns sov0Wy saseqeyep ayy ue am aeyp os saunfy Auenuel anos paau ose | 8 Z -sainujw ay) ue wyof 224 05 Bujaaw Ise) axp Woy sa}oU NOK aUL WeUID aseaId 9 ‘5f90M a1ous 149) & paau o} Bulo8 21;ayq°————— ap yoaw 04 ajge aq LOM am pleye UH) S “syeiap ay 01 a2aut am 2D 1nq Sa}OU MOA peas any ‘exe € dau sayes mau aip yin quaunuiodde ue ————— an ~Aepsaupam 01 paSueyp ua0q soy Sunjoow AyiuoU sno yey) soneajjo2 nok ———— aseajg_z 2peqpoe| nok aww on pue y peas aseayd noA ue sod Aq Uodas ay nok ——— wy *"saxog ay) wos spiom yim soouaquas ayy a191dWI09 MON 6 | vowe Sunsonboy sinh S20 | unr Requesting action 6 Yourboss has given you this ‘todo’ list before leaving on a business trip, You've ticked (/) the jobs which have been done and added somenotes. Use the ‘to do’ list to answer your boss's email. + phone suppliers about our credit period 7 extension of 30 days not available on days we need! * book room at utat"for Japanese guests - want to hold reception, 10 participants approx , booked room at International International, © get an offer for buffet lunch from Hiton Y EUR 50 a person has been renewed can leave till end of week * organize times for in-company language training ~ NOT in core-time! ‘+ correct my overheads for Thursday presentation ‘+ phone Jeff cancel golf morning for Friday Left message on mailbox, will try again + ask Tessa to call me next Tues re: travel expenses ‘The presentation went well, but we've come to a standstill con terms and conditions. This means Il have to stay another 2 days. Could you please call Stove and ask himif he can do my presentation on Thursday forme? Could you also update me by tomorrow evening on what you've ‘done from that list? Il have a bit of ime tomorrow to go through my emails and do some work on my laptop. Hope you have a nice evening — don't work too hard! Rogera ope Sunsonboy uy pardoo s1 oye uo fowjod e aney — we0) so ~ Auedwo> inok s80q {uonsuny (699) Ado» pun au asn s9K9 Noh og 201 saido puas nok op ous pur uo}PUNY 39 ayp asN MOA Op UEYO MOH ann “moyaq suopisanb ot somsue pue s}ya inoge Supyies aydoad aay 0} warsH] 220330011020) tae36 | UTS Exchanging information 5 Putthe following phrases in the correct category, informing or replying. Just a note to sayftell you .. « In reply to your email... Here are the details on .. * I'm writing to clarify. © get back to you asap... Thank you for clarifying...» I'll follow up the points mentioned in your email. «I'd lke to inform you of... Justa few comments about/on ..* just to update you on... * Let me fill you in on... ¢ Thanks for your email. « You'll find the info attached Informing Replying Justa note to sayltell you .. Infeply to your email... 6 Use (parts off the phrases in exercise 5 to complete these short emails. More than one answer may be possible. From: MencaJason__ il Te: Janice Fores | @ Liteon: mos Maxon Te: Gea Ansty Subject: orkot esearch Subject: re Updates ey Janice! Deer Gera Just — ‘te market esearch eo, We have 2000 partsipants ie startup date is Oct 1. The rest of he details ‘ren clear sort | | ease secs Speak te you soon ost wishes y Phoebe Monica © 5 From: david Coins [Zl To: Nison Price, | @ arom: sive ese Subject: Special Ofer | ‘Subject: HiTin Thanks. £58 Bl To: Tnoty Barer 1: conference no again Dears Pace ve a special offer -wo'o ging o al our moat loyal customer. For any order of offee suppies which exceeds EUR 200 we shal include a te stationary i For more dots of this offer oul na Regards David Cotins Customer Services if you stil haven’ th ae {hu shaven’ eoiatnaabeatinscontene bye for now a Steveweer ianaUvIGaWN gins go 3uvo wv aval ‘yoneoe| 90ve124u00 pueyo oy onot 01242" 3,U0P | PE gayep sno so} unoyspeny Ut IAEUENE jaqou xo aun st STUL TiUORENE pooB e Jon 5) su. woneNese) xq 9801 8 0% 20 A201} 3102 ‘aus pase sou eyou ain MON H1eYe ‘guyod seu -Buuvve panseo! 4 uaney 5 1904 43aM LST syeron aouesajuoo oun au Puss ‘oynok payse 1 warded © aA : ‘snewoydyp ss0m yew or yewoSupnonosaxp omoy J é5snasip 2m uo) “Aopusy mou. 5,1 pup «Aopuojya. papaau | “yoda1 snok 0} pauaddoy ioym 2as 0} Buguna isnf '545119)52 Ul 1! as0)2u9 0} st plom » aziseydwwa 0} APM ayeiapow a1oWly éAVOSSNL Uo J20U 0} 20160 9M j.pI0 jidida 010] Bunyom ps wy ‘owsooy “BuyMoys anv 41] 300} UeD 31 ~ Bu0N}s 00) aBessauu snok ayewi ued sie}a} JeudeD UI saseiyd 10 spoM SUNN. ue Seu UoNeWeDx® Suis “1ewa Ue Ul LOROWaSuPHO\s LayN rj aq ‘axOWo4ung ~ yum Addoy jou 24,am prosjouyy | “snojas sayiois| ayp}sui ay) ‘Ay2j0unyojun waigoid ann /soulu/2y6))s 0 ancy am -0] unum aynok uosiad oxy Sujpuayo noua Ayues sarers|us yno wWlod nok sa] Bens >newo\dIp Jo asn ayy “payzay auovaq ue a8uey2x9 eu Ue “ue|d 04 Zulplo22e Auo8 \uale sauya uayMA anewoydip use | au 4) Ze | vonewoju Suituevars gunn38 | UNITS exchanging nrmation 8 use these notes to write emails to some colleagues. WE ierrrg crete | (@ Email John with update (check daternencetuan | wth Alloe to make eure he’s 602 manual pep tack rom olay) YE! | Stille anewer from lum! about the Appleton account. ‘Anener Pamela's omit 5 Gantor-Brooke acct has been Update OK but still need © approved Manet travel plane. Urgent Meeting with me aul and ium Wil snd new pric lise ext week (Thursday 9am) sara Yo Wotan : wa — BAERTYRY CecilArmstrongis a trainer for office communication. In this interview he talks about one of his ‘pet hates’ - something which annoys him when he is using email as a communication tool. © __Listentothe interview and answer the questions below. é The email printout? Should take ...00h, only about, ahem, an 1 What does Cecil really distike? 2 Why? 3. What does he recommend? 4, What's his number one rule for email etiquette? pen What do you think about quoting in emails? Do you ever do it? Does it bother you as much as it does Cecil? Is there anything which really annoys you when you receive emails? Write a list of ‘five things NOT to do’.40 | unit 6 aking and contin arangements 1. Beloware two email exchanges. Match the emails with their replies. station? Just writing to confirm my visit, Monday 24st ‘sounds fine. Could you collect me from the station? My train arrives at 10.00. Thx Looking forward to seeing the factory. (CU Monday, tourusually lasts two hours. {'m looking forward to seeing you both soon, ‘A quick note to arrange a time for you to visit the factory next week, How about Monday, 21st May at 10:15? Pis send me an email by Som today to confirm this. rm writing to arrange a meeting with you and Ms Milton to visit our factory. You expressed interest inthis last time we spoke, | would like to propose next Friday at either 9am or 3pm, The, Please let me know which time is convenient for you. Where should we meet? Should | pick you up from the ‘Thank you for your invitation to visit your factory. 'can confirm that Friday morning at ‘9am is convenient for us. We will bbe arriving at the station at 8.30. Can you arrange for someone to collect us? ‘We look forward to seeing you next Friday. One of the exchanges is in format language, the other is informal. Which is which? Make alist of the phrases that helped you decide.ifepsan, uo nok aas “A40 28} ay) BULBS _ “nok Suna@ut 01 pieAuo§ 00} | oer hep tr Ag retin ue aus pias asic “HO 51 Sp 3 MOU] aU 397 A ‘ow suns/ieai8 spunos Aepsany, * -auy sifaw 10) po08 si ¥90)2,0 § “wre g ye Aepuy s9yaud py) oo sr wre 6 yey) unguio> U9 | “suawaduene auf 0 Sune asnj -ysia Au uniyu0> 07231 Pl swawa8uene Suywsyu0y ‘uondara1 ye nok 995 |, ‘uoNe}S ay) 12 aw! aay) bg 19) ae no pint F noh pinoy uodiye ayy woy N04 129}}09 | pinoys quone}s ayy wey Ft | pinous, is = Pinoys aiaum, aneid Sunjaaw e Bujzuesi9 “Jualwanuod s! Siu) 31 MOU BUH 13] B5eaId a nu at 13} BSI aio wd € 5) quaqwanuod Aepsany 5} dalqeuns ¥20)2.0 $ 5} (he aaa bpo},0 S ynoge WYN, aasaq nod yns pjnor uauyya “USIA nO 104 aw e azjueSLO 0} SuNUA ISN| paw 0 a 7 210 in >a 01 Suni ‘awn e pue aep e SuzuesiO swuawesuene SupeW “sde8 aup ayajdwo> oy F asyos0xo uy sem ayy uy sasesyd puIy Z ‘ty | stowoSueve Suwayuo> pue Suen 9 LINN| 42 | UMTS ting ond confining aangements 3 _Usethe phrases below to complete the two emails, "good forme + look foward to +s 22.30 Ok fend me an. ‘iat ‘email * to confirm * what about « writ eae Sandra 2 dust ameeting to discuss the presentation. ___? Friday? tie could meet for lunch at the Trattoria Rialto on Broite Strasse. * this afternoon to confirm. Lome Santa andoscnatioved.at | Subic |e Newingo Gains esonaton Dear Vanessa Vetke 5 our meeting on Friday. 12:30. °.1H bring the presentation info with me. * seeing you on Friday. Sandra BIW ~rgds to Jim!Race ees trans eoar00' step sitvereey eng rey ives nu QOB BoUIe 104 dong RUT Gun2eH 0021-00'6 _svosanmy or o1 aye ux —__ 26 ob tenewooats —svesan, swe creo, Cosiirim buys) we 9\ Aepsang SNe? uBinawPa zere Va svenow ‘ssuodsase oysm pue AseIpsuaN> 9M1 14001 MON ((uo0u mesiowwes woos sousseju0o Guyrss6a1.0j aujpeap ausbin) ‘sunay 2 xoudde paou ‘ua Rue Gayusow 724 Kepiis aug fue "G/94 Repssniy, uid 2 g/¢1 KepuoW sow gaiseod 2auta ‘yaon gxou suorypuoo pue suii94 azyeuly 02 Busreou puoses ‘sony “Supsou edn yes 04 1u9y}9 eo} yeuro ue aym. 0} Mo}—q S9}0U Dyas G “Aepunyes 10 / uo /uy nok We I ‘puayaaM BUI 10 /u!/Aq NOK WOH pHEDY AUOAEY 131 jean yxeu Uo / mun /Aq wodss a4) YsiUy 0} a}ge 2q TAL ING ASN ABA wy JUBWIOW ax IY /4f /UO “yaar ou Jo pus ayn uo /10 /w sauaqp &3e 24 I 1002 uo /ut/£q papunoj sem Auedwio> 24 aun] uf /u0 /19 waye1 aq snus sAepIioN II “Aepsan, yo /Aq / ur paystuy aq rsnuw yoda: ayy pop. $ wo / yiym /y0 dn aw ya1d nod pinoy z ‘uoowaye aup uw) /uo /10 Aepuowy yr/ uo /jersulBaq aoua1ajuOD ay, “suopysodasd yots0auy ou; ino 55019 pue soauD Hos SuImoy}o) oy PEON 47 ey | stouoduene duuyues pue SurIW 9 LN44 UNITS Making and confirming arrangements 7 igel Sharp receives the following reply to an email he sent, What words or expressions does Christine use to: 1 say that the suggested dates are not convenient? Find two examples. 2 say that she's sorry? Find two examples. 3. suggest changing the meeting to a later date? 4 Suggest a new time to meet? From: Christine Whitenillo [Ez] To: Nigel Sharp Saf acas ‘Subject: [Meeting /Change of plans Dear Nigel ''m atraid | can’t make Tuesday as I'm on a training course for the purchasing software. ‘Andllaterin the week is also impossible — I be travelling with Mary to meet client, ‘Sorry about this, but i's been very hectic here. 'm afraid 've even had to put off meeting the CEO until the end of the month! Would t be allright with you if we postponed our meeting unt the wack after next? I should have time on 18 or 19 May. Please lot me know i either of these days is convenient, Have a nice weekend. Christine 8 You receive the following email but the time and dates don’t work out for you. Use the words below to write a reply. I'm afraid « postpone * by Monday * would it be all right « can't make it Dear Marion Just writing to arrange a meeting to discuss the schedule for the new project. Unfortunately, Notime Tuesday next week looks quite busy but do have time on TuasdayraSHomOany. Ws or Piday a 8.00 1d prefer an early morning meeting (perhaps at & am) and would suggest we meet at the Coffee Pot Café so we can have a (working breakfast.) Don't lite breakfast meetings. ‘ fe My office? 's this convenient for you? Could you get back to me by 6 pm today as I'm out ofthe office for the rest of the week? Cheers Anower needed Monday latest pa (Im away Tuesday)General instructions You’ve got mail! Follow the instruction under each unit heading to ‘write’ an email. Then exchange emails with Partner B and ‘reply’ to his or her email, Check the instructions again for extra information, Unit An introduction to emails write White a short ema toa colleague. Tell him/her about Steven Rosenstein’ retirement party Gmitation | Friday 20! August Spm Reply Thank your supplier for the information. Unit2 Formal & informal emails Write Your boss left this post-it note on your desk while you were at lunch. Follow the instructions she gave you. Please email Ronald Chambers (rchambers@jou.com). Weneed bis company’s phone number and Aetvery address for our ‘customer database. Don's forget these are new clients. Be nice! Thanks, Jan Reply You receive an email from a former colleague. Reply tit. You receive the information below. Write an email Brian, but remember, youve only met him once at a ‘rade fair and exchanged business cards. Can you ask that guy Brian wwhoyou met at the last international tradefairifho | Gan vend vs come info about ‘heir new product? Ie would be greavithe could gi Us adeno too! Thanks! Kirsten 4 Reply You work at a hotel and receive an email, Write a reply to it Our Facilities ‘urge meeting oom, 1 seas 6 people, Leas 4 people, 2sent 20 penple Bel rainy pooled ss Restaurant weeks retaurant ony open ewoingsforkanlie arrangements ours happy reserve youatableat aoa et Inwernet sccesin resident lounge“wor}e>0] 2 pue au 19,2} @ ysa8ns “Aue9 001 ‘Sy auip au. “azep a4) BuUNyUOD “yeUrD ayy OF AYday Aidow sepons wey-upsoysous 330 sopines afse9 yom aneay pies e eueyy 390 Assed Repysig 920 00 tapas auowswodde sepauep 00°91 ‘98un09 you6ug 00'r1 ~ 002 Bug20W OSU-00'AO spews sensoupon, onBexy dug eeouyong open ensiioam g0'91-00% BuszeU O'%=CO'F sopuoy ‘ypow ue> nos lays apipep 01 oj0q AueIp aut asf “sin aBuEND 0} ‘anBea|jo2 nok 03 ewe we ai4Ay sinoy om noge ayer Bun9ou a4, “vorroword 49U e ssM3s1p ‘01 anSeaj}o> nok yas Sunoaus w da 12s 01 paou no, um, syuowiozueLie) Sujwayuos pue Suyew 9 UM ;panjovas ancy nok jew ayy 0} doy dow pis ‘e100 “ubjsop Buybey2ed ou wy poe 9 y009 exynear yauvaear soya o¥ 300 4043) ly YY a(hienuer wagi- 9) 6esep wopowod 843 2NOge MOLY III 43) NOK PINoD ‘yews le ou 3nd pue ajou 94) wo woneUHOYLL 242 peDY awn woReuuosu! SusueYoX, sun {ur 108 ayy, 21671 pie ay20m @ ¥auddefeane ~ 790M Ou BES 24 Ym (g woudde 424 4324 y90m, 14. Pustemuue=aune feage. ( 2uute 04 9y00u 2 oye poy AG mowowwor shoe 240% (yp yoasussou (g+z xoidde qos yz 48M oO PUA TENE — qu95 Apeaye (1 ez oW0u wy “owopow, is wona—SIBsi9moLZ “9 286 ON ‘ou WoW ‘ei6eIsoN, OKs ‘sde1 s0MONs OL “g et niy"ou won “.onsnts, ov ‘uld—sjourgea woonieas “pe ee 3H ou Won “Loved, evs 6 ua sion eno ZL “e 199.83 ‘ou won ‘aneisa, af ‘siauigea soMoys ssei95 estou wan “ puounons, as siopepes ay SZ ‘uuo} 19p49 “nojag ‘09 snok woy atou aun pue wuo4 s9pu0 ay SuisN “41 0} fda} sowo3sm & wos) yewD Ue 9AI9201 NOR, ‘dow Sunaaw ise jo soinu « Jnpord mou ssomnadwo2 mnoge uoNeuHoyUy « 20% px2u Jo a/ppIutg 492% J0 ua saupeap *(e @ # suoiSay) soda: Ayouend < « pau oA, 'uol}e Sunsanbo4 andcayjo2 anoA 0} yew ue a1 un uonjoe Suysonbou pun,rac) General instructions You’ve got mail! Follow the instruction under each unit heading to ‘write’ an email. Then exchange emails with Partner A and ‘reply’ to his or her em: Unit An introduction to emails write ‘Write an email to a client. You have some new brochures, which will be in the post today. The prices have changed though! Reply ‘Thank your colleague for the reminder. Youre definitely going. Keep the email short. Unit 2 Formal & informal emails write You receive this memo at work, memo Dear Colleagues ‘We're pleased to announce that Carothes been ‘promoted to head the Locistics Department, beginning March 1. We're sure youlljoin usin ‘congratulating her & wishing her good luck! You worked with Carol for many years before changing departments. Send her an email. Reply You receive an email from your potential supplier. Reply to it using the following information, “To: Purchasing Dept ‘rom: Management (akob Lene) Messone: ‘ue to warehouse action change, cour delivery adress is nove ‘Avenida Diagonal, 643, 08034 Barcelona Spain Tel. no. +34 93280 4923 Please make sure NOTHING is sent to this address fut sat 1“ ‘Check the instructions again for extra inform: [Aise3) Enquities Write You are organizing a small conference and would like ta receive an offer from a few hotels. Use the information below to write an enquiry. + Dates: Saturday & Sunday (Grd & 4th Sept) * Participants: 45 * 10 participants need rooms * buffet at lunchtime + 3 meeting rooms for 15-20 people Reply Reply to the email you receive. You remember ‘meeting the writer and can do what helshe asks. Unit4 Requesting action write You have waited three weeks for an order of goods, Which should have been with the forwarders last week. Send an email, asking your supplier to send you alist of what has already been sent & the expected arrival date. Your original order is below. Orderform ~ 25 white radiators, style “Richmond”, item no, FIS39 ~ 5 olass shower cabinets, siylo “Estelle”, item no, €S 651 = $2oval mirors with light, style “Helio”, itersno, HE 824 ~ 6 bathroom cabinets ~ pine, style ‘Rustic’, itemno, AU 418 ~ 10 shower taps, syle "Nostalgia", item no, NO 332 ~ 7 towel ails ~ chrome, style “Modeme' itor no. 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