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PROJECT REPORT

ON

“Employee satisfactions level of income tax’’

Submitted by,
Miss. Kalyani Sneha Vijaykumar

M.Com.4th Sem

Roll No: 18

Under the Guidance

Dr. Ranjeet Tehera sir

Submitted To

School of Commerce And Management Sciences

Swami Ramanand Teerth Marathwada University,Nanded

Academic Year:2023-2024

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Certificate

This is to certify that the dissertation entitled.

This is to certify that the project report on “Employee Satisfaction
leavel of income tax submitted to Swami Ramanand Teerth
Marathwada University, Nanded.

In pertain fulfilment of the requirement for the award of Master Of

Commerce is piece of confide work carried out by Miss. Kalyani
Sneha Vijaykumar Under my guidance and supervision and that the
project report has not previously formed to the basis for the awarded
of any post graduation, diploma, etc to candidate.

DR.Ranjeet Tehera Sir DR. D.M Khandare sir

Project Guide Director

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Declaration

I also declare that this projects the result of my best own effort and
has not been submitted to any other institute for the award of any
Degree. I hereby declare that this project repent on “Employee
satisfactions level of Income Tax" and prepared try my This
project was done under the guidance and supervision of Dr. Mr.
Ranjeet Tehera sir SCMS and SRTMUN partial fulfillment of the
requirement for the Master of M.com course of Swami Ramanand
Treeth Marathwada University, Nanded.

Miss. Kalyani Sneha Vijaykumar

ROLL NO: 18

Place :- Nanded

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ACKNOWLEDGEMENT

I express my sincere thanks to our project guide Prof. Dr. Mr. Ranjeet
Tehra sir along with whole Finance Department for all the guidance,
support rendered by them during this project work, without which it
would have been impossible to complete this report.

I would like to express my gratitude to Dr. Mr. D.M. Kandhare sir

I take the opportunity to express my gratitude to all of them who in
some or other way helped me to accomplish this challenging project
in “A STUDY Of Tax consultant “No amount of written expression
is sufficient to show my deepest sense

Kandhare sir Director, School of Commerce and Management

Science, Nanded. I would like to express my gratitude to, Prof. Dr.
Mr. Ranjeet Tehra sir Project work guide for their suggestions.
Guidance &inspiration that facilities successful completion of this
project.

Miss. Kalyani Sneha Vijaykumar

M.com second year
School of commerce & management science
SRTMU NANDED.

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TABLE OF CONTENT

Sr NO. PARTICULAR PAGE

NO
1 1. INTRODUCTION
2 1.2 ADVANTAGES OF E - FILING
3 1.3 DISVANTAGES OF E-FILING
4 1.4 OVERVIEW INCOME TAX IN
INDIA
5 1.5 CASES LAWS
6 1.6 STEPS
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CHAPTER 1

INTRODUCTION

The Income Tax Department is a foremost revenue

source of India and also is gives a world class services to taxpayers in
the country. The Department introduced Electronic Filing (e-filing) of
income tax return (ITRs) to make the filing process easier for
taxpayers as well as to decrease the time required for data entry on
receipt of returns. This deals with the importance and awareness of
e-filing services, tax laws, procedure for assessment, and payment of
tax. The E-filing of Income Tax returns has made easier for the
collection of Tax payments and a notification will be send to the
defaulters in case if they have not paid the Tax. E-filling of Income-tax
Return which is one of the major direct taxes has got much
importance due to rising level of income in the recent years. In last
few decades the number of income-tax consultants as well as income
EPRA International Journal of Multidisciplinary Research (IJMR) ISSN
(Online): 2455-3662 SJIF Impact Factor: 3.395 SJIF Impact Factor:
3.395 SJIF Impact Factor: 3.395 EPRA International Journal of
Multidisciplinary Research (IJMR) | ISSN (Online): 2455 -3662 | SJIF
Impact Factor: 3.967 www.eprajournals.com Volume: 3 | Issue: 3 |
March 2017 86 taxpayers has been increased by many folds. Though
the relation between tax consultants and tax-payers is cordial, there
are some difficulties on both the sides in maintaining cordial
relationship. Tax consultants have formed their

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 ADVANTAGES OF E-FILING

1. Prompt processing: The affirmation of Income Tax Return (ITR)

is snappy. All the more imperatively, discounts, if any, are
prepared speedier than paper-recorded returns.

2. Better accuracy: E-documenting programming with inherent

acceptances and electronic network is consistent and minimizes
blunders significantly. Paperfilings can be inclined to blunders.
Additionally, when any paper-based structure is moved to the
electronic framework, there is a plausibility of human blunder
in information section.

3. Convenience: No time and place requirement in recording

returns on the web. E-recording office is accessible day in and
day out and you can document at whatever time, anyplace
whenever the timing is ideal

4. Confidentiality: Preferred security over paper filings since your

information is not available to anybody either by configuration
or by shot. With paper filings subtle elements of your salary can
fall in the wrong hands at your contracted bookkeeper's office
or in the Income Tax Department's office.

5. Accessibility to past data: You can without much of a stretch

access past information while documenting returns. Most e-
recording applications store information in a protected way and
take into account simple access at the season of documenting
resulting returns.

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6. Proof of receipt: You get brief affirmation of recording, both at

time of documenting and in this manner, by means of email on
your enrolled email id.

7. Ease of use: E-Filing is inviting and the itemized guidelines make

it simple notwithstanding for people not extremely familiar with
the web

8. Electronic banking: Ease of direct store for discount and direct

charge for duty instalments. You have the substitute to File now,
pay later - choose what day to charge your financial balance for
duty installment, among supplementary accommodation
accomplishment

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 DISADVANTAGES OF E-FILING

A. Absence of experience and information to e-document

B. Try not to trust e-documenting
C. Unsuccessful endeavor to E-file
D. I don't have a regulated clarification to utilize e-Filing,
accordingly I feel apprehensive to utilize e-Filing
E. System issue amid top hours
F. Hard to recollect Reg. No/Password
G. Delay in execution
H. Advanced sign restoration expense is high
I. PC ignorant and so to rely on upon others
J. Lack of awareness towards use of internet.
K. Insecurity towards e-payments security among assessee.
L. Lack of adequate financing to set up the appropriate
infrastructure in tax offices

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OVERVIEW INCOME TAX IN INDIA

 The Income – tax law in India consists of the following

components.

 Income Tax Act

 Annual Finance Acts
 Circulars / Notification
 Legal decisions of Courts

 Case Laws

 The study of case laws is an important and unavoidable part of

the study of income – tax law.
 It is not possible for parliament to conceive and provide for all
possible issues that may arise in the implement of any Act.
 The supreme court is the Apex court of the country and the law
laid down by the supreme court is the law of the land.
 The decisions given by various high courts will apply in the
respective states in which such high court have jurisdiction.

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 Steps

 Income-tax is levied on an assessee’s total income. Such total

income has to be computed as per the provisions contained in
the Income-tax Act, 1961. Let us go step by step to understand
the procedure of computation of total income for the purpose
of levy of income-tax.
– Step 1 Determination of residential status
– Step 2 Classification of income under different heads
– Step 3 Exclusion of income not chargeable to tax
– Step 4 Computation of income under each head
– Step 5 Clubbing of income of spouse, minor child etc.
– Step 6 Set-off or carry forward and set-off of losses
– Step 7 Computation of Gross Total Income.
– Step 8 Deductions from Gross Total Income
– Step 9 Total income
– Step 10 Application of the rates of tax on the total income
– Step 11 Surcharge
– Step 12 Health and Education cess
– Step 13 Advance tax and tax deducted at source

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 Salary Income

• Form 16/ Form12BA or Salary certificate received from the employer

• Pension Certificate
• Details of salary arrears (if applicable)

Full and Final settlement statement (in case of a job change)

• Foreign Salary Slips
• Foreign tax returns filed
• Rent agreement and Rent Receipts (if not considered by the
employer)
• Details of Gratuity or Leave encashment received or receivable
• Details of Notice Pay, Joining Bonus

 House Property Income

• Address of Property
• Co-owner Details (if the property is co-owned)
• Rent Agreement
• Interest certificate issued by a bank for housing loan
• Municipal Taxes Receipt
• Details of Tax Deduction/Form 16A on rent
• Details of pre-construction interest paid
• Ownership Details

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 Income from other sources

• Bank passbook/ statement or interest income certificate

• PPF passbook for interest
• Dividend warrants/ amount
• Interest certificates on bonds
 Details of accrued interest on NSC during the year
• Receipts of any income from winning the lottery, horse races, etc.

 Capital Gain Income

 Sale and purchase deed of the property including stamp

valuation of the property (for land/building)
 Documents for the cost of an improvement on the property (if
improvement is made)
• The stock statement in the case of trading in shares etc. (specifying
sale and purchase value of shares)
• In case of another capital asset, the cost of purchase, sale value
and cost of improvement if any
• Details of expense incurred on transfer
• Re-investment purchase deed for claiming exemption from Capital
Gains
• Details of investment in Capital Gains Accounts Scheme (if
applicable)

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• Reversal of deduction claimed earlier if the amount of capital gain

is not utilised for specified purposes

Tax Rates

• Normal Rate

 For Individual or HUF or AOP or BOI or AJP - On the basis of slab

rates plus surcharge and Health and Education Cess
 For Firm/LLP/Local Authorities- 30% plus surcharge @12% and
Health and Education Cess @ 4%
 For Domestic Company- 25% ( with turnover below INR 2500
millions during FY 2016-17) and 30% for others plus surcharge
and Health and Education Cess
 For Foreign Company- 40% plus surcharge and Health and
Education Cess

• Special Rate

 Long term capital gains- Sec 112

 Short term capital gains-Sec 111A
• Rebate under section 87A
 For individual up to Rs.2,500 having total income (taxable
income) up to Rs.3.5 lakhs

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Results and Discussion Demographic profile of assesses

Demographic information presented in the table above reveals that
73.30 percent of the respondents are male, 43.30 percent of the
respondents are between the age group of 30 and 40, 32.5 percent of
the respondents are professional degree holders and 42.5 percent of
the respondents income level is between 3 Lakhs to 5 Lakhs,

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Level of satisfaction of respondents

towards E-Filing

Satisfaction being an abstract concept cannot be measured directly in

terms of quantitative terms. Satisfaction can be measured indirectly by
devising an attitude scale. An attitude scale for measuring the level of
satisfaction of e-filing of income tax returns. To analyze the level of
satisfaction of the respondents, some important components identified
and a comprehensive study has been made by measuring the level of
satisfaction.
It is reveals that out of 120 respondents contacted, 70 (58.3 %)
respondents have high level satisfaction towards e-filing of income
tax returns and 50 (41.7 %) respondents have Low level satisfaction
towards e-filing of income tax returns.

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Filing of Income tax returns

It is found that, a majority of 51.7 percent of the respondents are filing

income tax as a regular provision, 32.5 percent of the respondents are
filing income tax one month before due date, 60 percent of the
respondents are filing income tax with digital signature an65.8percent
of the respondents are filing income tax returns before due date of
filing returns

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2.chapter

REVIEW OF LITERATURE

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Ragupathi M, & Prabhu G (Sep 2015)

E-Filing is a systematic approach to up burden Income Tax Returns

(ITRs) through Internet. There are two guides of recording charges,
electronically over mailing in your arrival so you will get a duty
discount quicker and your expense information goes straight to IRS
PCs with a significantly decreased possibility of human keying or
report examining mistakes. E-filing returns cost 20 times decreased to
than procedure which contrasted with a paper give back that spares
citizens a considerable measure of cash. This paper portrays with the
significance and attention to eRecording administrations, charge laws,
methodology for appraisal, and installment Descriptive exploration
technique has been utilized for his present study. Tests were formed
from individual citizen and specialists through survey technique.
Accommodation examining technique was utilized by the specialist to
collect the information. There is no critical distinction between
mindfulness level of e-filers and age gathering of the respondents.

Dr. Sujeet Kumar Sharma and Dr. RajanYadav, (Oct

2011)

The Objective of this paper is to comprehend citizen's mentality

towards this new data framework. The paper is developed on the
applied structure of Technology Acceptance Model (TAM) which has
been extended experimentally to oblige some more determinates to
dissect citizen's disposition. In this data correspondence innovation
time, each administration is important to build up a solid, quick and
customized channel for
administration conveyance under different E administration activities.

Kennedy and Henry (2011)

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In this study the author wishes to go on that, the Income Tax Act may
appear as though it is attempting to acknowledge however once a
productive technique is used in scrutinizing and using it,
understanding the Income Tax laws gets the chance to be less
requesting. The follower should find why ought to capable pay the
appraisal, based whereupon the cost will be requested, the compulsion
rates to be associated with the obligation base and how or when the
evaluation is to be paid. These are the four necessities of an evaluation
law which can be beginning in the divisions of all aspects of the
showing. Right when these are recognized, knowledge of the other
fundamental segments won't be amazing.

Eranna M. (2008)

It has contained the areas of weaknesses in the present evaluation

association equipment and had recommended that the Income-Tax
Department is a significantly human keen division of the Government,
so it may 10 contemplate orchestrating city, nearby and national level
instructional classes for its work power at different administrative
hierarchy of leadership to allow them in human relations aptitudes.
He advance expressed that the Income-Tax Act, 1961, is the amended
variant of its ancestor 1922installment, among supplementary
accommodation accomplishment.

R Geetha and M Sekar (Nov 2012)

E-Filing of Income Tax Return (ITR) is grasped as capable recording

of pay cost structure through the web. The organization has impelled

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the thought and frameworks of e-reporting of compensation cost

structure through the web. Consequently the Income Tax office has
offered the nationals with describing the acquirements to be taken
after,
which some assistance with discharging be filed and how to record the
Income Tax for the upside of residents and likewise the Government.
Presently there are 92 go between performing this capacity in 61
urban communities all through India. The Electronic-Filing of Income
Tax Forms has its own confines like, moderate handling, successive
accidents and so on, however, the administration has made key strides
like, and utilizing 5000Act, the dialect is caught in a run of the mill
lawful verbiage and the duty authorities and additionally citizens are
destined to acknowledge by it. The various wage charge handbooks
printed by private people likewise mirror the same suggestions and
consequently, are seen just by the duty professionals' society. The
minimum the office can do is to distribute definitive 'Pay Tax
Manuals in the commonplace dialects for the utilization of the normal
citizens. The point ought to be 'assessment teaching' the littlest
citizens so that his way to the Income-Tax office does not need to
experience a duty professionals' office

INTERPRETATION

The number of respondents above 20 years but below 40 years is 55

i.e. 46% and the number of respondents above 40 but below 60 years
is 48 i.e. 40% and the number of respondents
above the age of 60 years is 17 i.e. 14 %. This indicates that in the
study conducted they are more

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3 CHAPTER
RESEARCH METHODOLOGY

OBJECTIVE OF THE STUDY

 To evaluate about awareness of tax payers towards e-filing

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 To assess whether the perception of taxpayers towards E-filing of

income tax returns changes with gender or not

 To find out the satisfaction level of tax payers towards e-filing

 To identify the problems of the respondents towards E-filing

 To measure the awareness and satisfaction level of E filers

 To investigate the problems faced by the respondents during E-

filing

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HYOTHESIS OF THE STUDY

There is no significant difference between demographic profile and

satisfaction towards e filing of income tax returns.

HO ANALYSIS RESULT
Hypothesis 1 Gender is not Rejected
influencing the
respondents
level of satisfaction
towards e-filing of
income tax returns.
Hypothesis 2 Age is not Accepted
influencing the
respondents level
of satisfaction
towards e-filing of
income
tax returns.
Hypothesis 3 Educational Rejected
qualification is not
influencing
the respondents level
of satisfaction
towards
e-filing of income tax
returns.

Hypothesis 4 Annual income is not Accepted

influencing the
respondents level of
satisfaction
Types Of Research
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1. *Quantitative Surveys*: Conducting structured surveys to

gather data on employees' perceptions, attitudes, and satisfaction
levels regarding income tax policies, rates, and deductions.

2. *Qualitative Interviews*: Holding in-depth interviews with

employees to explore their experiences, opinions, and concerns related
to income tax, allowing for a more nuanced understanding of their
satisfaction levels.

3. *Comparative Studies*: Comparing employees' satisfaction

levels across different organizations, sectors, or regions to identify
variations and factors influencing satisfaction with income tax
policies.

4. *Longitudinal Studies*: Tracking changes in employees'

satisfaction levels over time to analyze the impact of changes in
income tax laws, economic conditions, or organizational policies.

5. *Case Studies*: Examining specific cases or scenarios

within organizations to understand how income tax policies
affect employees' satisfaction and overall well-being.

Sampling

Sampling may be defiend as the selection of some part of an

aggregagte or totalily on the asis of which a judgment or

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inference about the aggregate or totaily is other words it is he

process of obtaining about entire population by examining
only a part of it.

Sample Size

Sampling size of statistical sample is the no.of observation

that constitutes it. It is typically JENOTED BY (N) a positive
integer ( natural no)

Methods of Sampling

Random Sampling

Random sampling is also known a probability sampling under

this sampling design every item of the universe has an equal
chance of inclusion in the sample.

Non Random Sampling

Non – random sampling is that sampling procedure which

does not affect any basis for estimating the probability that
item in the population has been include in sample.

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Number of
Response Percentage%
Respondent
Male 4 7%
Female 50 93%
No Of Response 54 100%

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Number of
Response Percentage%
Respondent
YES 54 100%
No 0 0%
No Of Response 54 100%

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Number of
Response Percentage%
Respondent
25 to 35 years 12 23%
35 to 45 years 14 26%
Above 45 years 18 34%
Less than 25 years 9 17%
No Of Response 53 100%

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Response Number of Respondent Percentage%

Yes 50 94%
No 3 6%
No Of
53 100%
Response

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Number of
Response Percentage%
Respondent
Yes 22 85%
No 4 15%
Maybe 27 104%
No Of Response 26 100%

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Number of
Response Percentage%
Respondent
Yes 49 94%
No 3 6%
No Of Response 52 100%

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Number of
Response Percentage%
Respondent
Yes 45 85%
No 8 15%
No Of Response 53 100%

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Number of
Response Percentage%
Respondent
Yes 43 81%
No 10 19%
No Of Response 53 100%

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Number of
Response Percentage%
Respondent
6-8 hrs 32 60%
Above 8 hrs 21 40%
No Of Response 53 100%

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Number of
Response Percentage%
Respondent
Yes 46 87%
No 7 13%
No Of Response 53 100%

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Number of
Response Percentage%
Respondent
Strongly agree 47 89%
Strongly disagree 6 11%
No Of Response 53 100%

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Number of
Response Percentage%
Respondent
Secure 40 75%
Insecure 13 25%
No Of Response 53 100%

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Number of
Response Percentage%
Respondent
Agree 49 92%
Disagree 4 8%
No Of Response 53 100%

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Number of
Response Percentage%
Respondent
Yes 43 83%
No 9 17%
No Of Response 52 100%

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Number of
Response Percentage%
Respondent
Yes 41 77%
No 12 23%
No Of Response 53 100%

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Number of
Response Percentage%
Respondent
Yes 41 77%
No 12 23%
No Of Response 53 100%

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Number of
Response Percentage%
Respondent
Yes 44 85%
No 8 15%
No Of Response 52 100%

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Number of
Response Percentage%
Respondent
Neutral 1 2%
Satisfied 7 13%
Very satisfied 44 85%
No Of Response 52 100%

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Number of
Response Percentage%
Respondent
Yes 45 88%
Unsure 2 4%
No 4 8%
No Of Response 51 100%

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Number of
Response Percentage%
Respondent
Yes 37 71%
No 15 29%
No Of Response 52 100%

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THANK YOU!!!

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