EDUCATION

ASSOCIATE OF THE ARTS

LAURA GILES
Florida College, 2020
3.75 GPA, Magna Cum Laude

BACHELOR OF THE ARTS

Florida College, 2022
3.66 GPA, Magna Cum Laude
English Major
lauragiles16@yahoo.com
Minors in History and Biblical Literature

MASTER OF LIBRARY AND INFORMATION

WORK EXPERIENCE
SCIENCES (IN PROGRESS)
University of South Florida

SKILLS
Clear, Concise Writing | Descriptive Writing |
Copy Editing | Organization | Works well
under pressure | Creative Solutions | Eye for
Design | Communication in writing, over the
phone, and in person | Collaboration | Excel |
Powerpoint | Google Sheets | Google Docs |
Google Slides | Canva | InDesign | Microsoft
Word | Respond quickly and effectively in an
emergency | First Aid training | Accountable |
Customer-Focused | Decision Maker |
Interpersonally Effective | Planner and
Organizer | Results Oriented | Technically
Knowledgeable | Friendly and informative
demeanor
GUEST SERVICE LEAD, SANTA BARBARA ZOO
November 2022-March 2024
Trains and oversees frontline staff
Assists guests via phone and email
Oversees guest and animal interactions
Creates a clean, pleasant, and friendly environment for
guests
Collaborates with other departments to answer guest questions
and ensure guest and animal happiness and safety
Quickly and effectively respond to all radio calls, including medical
emergencies
Assists with flipping tortoises and herding emus
STUDENT SUPERVISOR, FLORIDA COLLEGE LIBRARY

ORGANIZATIONS August 2020-May 2022

Oversaw circulation desk/basic library tasks
ROYAL PALM YEARBOOK Responsible for library when librarians were out of office
COPY TEAM 2019 & 2020
EDITOR IN CHIEF 2021, COPY EDITOR 2022 Responsible for closing the library
FOOTLIGHTERS (THEATRE ORGANIZATION)
Assisted with Interlibrary loan
PRESIDENT 2021-2022 Assisted with troubleshooting technology
ARETE
OFFICER, 2019-2020 DELIVERY DRIVER, CHICK FIL A
SIGMA TAU DELTA ENGLISH HONOR June-July 2020, May-July 2021
SOCIETY
VICE PRESIDENT 2021, PRESIDENT 2022 Delivered orders in a timely manner
GIRL SCOUTS
Assisted in Front of House
VICE PRESIDENT TROOP 60186, 2017-2018 Assembled/delivered large catering orders
VENUTURA YOUTH CHOIR
HIGH SCHOOL ASSISTANT 2015-2017
MUCH ADO ABOUT SHAKESPEARE
INTERN 2017-2018, CAMP COUNSELOR 2019
SOCAL FLORIDA COLLEGE SUMMER CAMP
COUNSELOR 2021-2023