You are on page 1of 1

Create

Incident
Report

Create
Uegent? Yes
Ticket

Pl at f o r m Us e r s
Assign ticket
to Dispatcher No

Cal l Tak e r
Junk Ticket Claim Contact
No Valid? Yes Hold Ticket
Ticket Responder

Te nant Admi n
Ticket mark as Give
feedback on Yes Resolved? Take Action
completed
the incident

Di s pat c he r
NO

Incident is
not
Resolved
Re s po nde r s

You might also like