Interview Reviews

Tell me about yourself?

- (1) Sure, i can tell you anything you wanna know but, is there anything in particular you’d
want me to talk about? (2) I’m very confident and determined, quite optimistic, highly
reliable and motivated, sincere and open minded, versatile and the reason I applied for this
job is because when i look up your company I really believe in what you guys do and i wanna
be a part of it. I wanna take a job im passionate about.

Why should we hire you?

- Based on my research i believe your company values skills and I'm confident that i have all
the skills listed on the job description.

Why did you choose this job?/why do you want to work in a call center?

- There’s no other jobs that suit my abilities other than customer service call center. I’m
confident i can make an immediate impact on your company.

What’s your idea of a customer service call center?

- Customer service call center is the frontline of all customer interactions. It’s the job of a
customer service call center agents to listen and understand their customer’s concerns while
providing helpful informations.

What are your strength and weaknesses?

- My greatest strength is my ability to learn fast and work on solutions in difficult situations.
Though, I don’t have that much experience, i believe my ability to learn fast and understand
things will help me overcome that obstacles.

Convince me to buy your product.

- (1) please tell me your desired product (2) encourage customer via listening (3) i might be
able to help you with that. Do you mind if i tell you what i do? (4) invest in your solutions by
getting them persuade themselves (5) i got one that i thought would match your desired
product (6) only mention the things that the clients care about (7)

What’s your idea of quality customer service?

- providing customers with friendly, professional service that not only solves their problems
but also leaves them feeling satisfied with the service they receive.

How would you handle a call from an angry customer?

- I think it’s important to think that whatever they said isn’t personal and the first step is to
stay calm and tell them you understand them ant the best way to de-escalate the situation is
to work towards a solution.