What would make you a great asset to our company?

-I believe my literacy, in addition to my strong communication skills

If you were on a call with an angry customer, what would

you do to diffuse the situation?
-“If a caller was angry, I would first focus on remaining calm and professional. That way, I can
hear their concerns fully and from a place of empathy. I would listen to what they have to say
and affirm that I understand their needs by paraphrasing what I’m hearing. Along the way, I’d
ask clarifying questions while reassuring them that I’ll find a solution. My goal would be to
gather meaningful details that can lead to a resolution while ensuring the customer felt
listened to, as that is often enough to diffuse the situation

Why do you think you would make a great call center

employee?
-I believe that I have the necessary skills to excel as a call center employee. I pride myself on
my active listening skills, and I feel those would allow me to serve customers well.
Additionally, I am calm under pressure and incredibly patient. Even in a fast-paced, high-
pressure environment, I can keep myself centered and focused, ensuring that customer
service remains a priority at all times.”

What do you know about the Call Center Industry?

-The call center is a service desk, where the customer associate handles a large volume of
calls to render services to the client.

What are the key attributes of a customer service representative?

-The key features for customer representative are Professionalism, Politeness. Friendly,
Corteous and Helpful.

What are the key features you think that customer associate should possess to become
perfect customer associate?
-Good listening skill, problem-solving, concentration, and patience are some key features that
make a perfect customer associate.
How you handle work-pressure?
To handle a pressure situation, I always try to keep the focus on work and avoid frustration.

1. Tell me something about yourself

- Good day maam I am Shania Mae M. Estenzo 18 yrs of age. My highest educational
attainment is a shs graduate at cnhs ec shs dept with high honors. I am a fast and efficient
person because I have inititative. I am resourceful to the things that I do and to do work
without always being told what to do. Second, I am diligent because I always put constant
effort towards my task. Lastly, I am goal-driven or a goal-oriented person because I believe in
order to succeed in the things that I do, I must have a set of aims and goals towards the thing
and work hard for it to ACHIEVE THEM AS SOON AS POSSIBLE. Thank you.

2. WHAT MAKE SYOU A VALUABLE ASSET TO OUR COMPANY

- As I have said earlier maam/sir, that I am a fast and efficient person which is a valuable asset
to your company because I have initiative and having initiative makes you a step ahead
indoing things/task that you do. Second, I am diligent because having diligence at work or
your task produces a better outcome or output. Lastly a goal-driven and goal-oriented cause I
am eager and persevere to achieve my goals.

3. WHY DO YOU PROCEED TO BPO

- I PROCEED TO BPO BECAUSE THE MODE OF LEARING NOW IS ONLINE CLASS WHICH IS NOT
MY PREFERENCE. MY PREFERENCE IS FTOF CLASSES BECAUSE I LEARN BETTER IN IT THAN
ONLINE CLASS AND RIGHT NOW I WANT TO EARN MONEY FOR MYSELF AND PROVIDE SOME
FINANCIAL ASSISSTANCE TO MY FAMILY.

4. Why do you choose our company

-According to my research, your company offers great career growth opportunities, high
incentives and performance pay, high-based salary, state of the art equipment and
facilities.Lastly, the positivity of the people in the working environment and the people
around it.

5. Where have you heard us

- Ive heard about your company from my cousin who is working at concentrix since he told
me to apply there and other bpo companies, so I get a chance to apply in your company cause
isaw in facebook that your company is hiring and my cousin has a friend in your company and
he refers me to his friend named Eliseo Libre Jr. Id number: 873333 and his position is a
supervisor.

6. Do you have a work experience?

No, but I am willing and eager to learn.

7. What is your greatest strength in life?

My greatest strength in life is I am always motivated in everything that I do. I am able to learn
faster on the things that I want to do.

8. Greatest failure
- for me maam/sir, my greatest failure is yet to come because I live my life I want to be
without regrets and remorse.

9.Greatest success
For me maam , my greatest success in life is yet to come because I am young and naïve and I
want to learn and explore more things in life.

10.