Call Center Interview Questions

Initial Interview
1. Tell me about yourself
Hi, My name is Renalyn Flores. You can call me Rena. I'm 21 years old. I'm a 1st
year college undergraduate of BSIT. I'm the kind of person who is always eager to learn
new things. I don't have any experience yet but I'm willing to learn and grow with your
company. I'm a disciplined, reliable and multitasking person. I was a seller of fruits
before when I was in Manila and I love it when we have frequent customers and when
they are recommending our store to their friends and relatives. It is my passion to deal
with different types of customers and I believe that this is essential for a call center
agent role.
2. Why should we hire you?
You should hire me because I'm a hardworking person and a fast learner. If you
hire me, I will do my best to do a great job for this company.
3. What was your most difficult situation and how did you tackle it?
The most difficult situation that I was able to manage was when we had a lot of
customers. Both in our store and online. As the one who is answering the inquiries of
the customers. It is hard for me to reply to them all at once. That's why I sorted out all
the messages that I received and sent apologies for the late deliveries and said to them
that we'll deliver the goods as soon as possible.
4. What is the word that best describes yourself?
The word that best describes me is patience. I am the kind of person who's
always willing to wait as I believe that good results take time to happen.
5. What is your strength/weakness?
My greatest strength is being persistent. I always put my focus on finishing a
certain task that I've started. As I don't want teaving my tasks unfinished.
My weakness is being shy in public. I can't stand or speak in front of many
people but I would like to work this out to overcome this phobia of me.
6. What is BPO/call center?
I did research about a call center and it is a place where agents handle calls from
different customers and deliver a superb customer service experience. As a beginner I
realize that I can be a great employee and I will do my best to grow here and improve
my skills in this type of career.
 7. Why did you choose our company?
I chose your company because I heard a lot of good feedback. I also want to
experience all the -reat opportunities and benefits that this company
as to offer.
To
What motivates/inspires you to do the job?" I am motivated when I'm ask that was given
to me. I sisting customers via phone.
•able accomplished certain ・1am also motivated when