❖ Tell me about yourself.

jkk ➢ I am Maria Amor Macapallag, 19 years old, I am residing at Quezon city and currently a
1st year college student taking Medical Laboratory scientist course at FEU NRMF. Back In
senior high, I was part of a speech choir and we also joined an annual speech choir
competition against some known national universities including UST and MAPUA. We
won 1st place with 20,00 cash prize as stated in my resume. I also love talking and
solving problems that’s why I wanted to be in a customer service representative job.
Seeing that an opportunity from your company has opened, I took the chance and hope
my dream will be fulfilled. I have no experience, but I thrive on learning and being of
value to your company

❖ What do you know about a Call Center?

▪ So a call center is an office that handles a large volume of calls. It can be inbound like
being a customer service representative handling queries of complaints of the
company’s clients. Or it could be outbound like a sales agent offering products of the
company’s client. And I believe what I am applying for is suits for me, because it is
where the goal is to listen to the customer’s concerns and give them the best
possible solution to their problems

❖ Why do you want to work for our company?

➢ I’ve always wanted to interact and listen to other people, and being a call center is a
great place to do what I love and earn at the same time. As I read your company reviews
and I also heard a lot of good things about your company. I believe that You have a
proper training, appealing benefits, and an amazing work environment. _____Company
is a place I see where I can enhance my skills and keep on improving myself. I hope,
when I got hired, I would have amazing experiences and learnings throughout my
contract duration and will eventually be a value to your company, as well.

❖ What qualities do you think are fit for this job

 ➢ I believe that a Customer service representative must possess qualities like
Professionalism, Great Communication Skills, Patience, Courteousness, and the ability to
help people achieve their goals are the most important to be able to fit in this job.

❖ Would you enjoy a call center job

➢ Yes for sure, for I like solving problems and getting people to achieve their goals and by
that being a customer service representative will surely bring fulfilment and enjoyment
to me at the same time. If I could help solve the clients’ concerns and provide the best
possible service. I would not only enjoy this job but will also feel fulfilled.

❖ How would you handle pressure at work

➢ I have been in a particular moment for so many times at school and so I believe that
throughout my experiences I have done my best to work under pressure, I find that
remaining calm, staying positive, organizing your goals, and stay focused on what needs
to be accomplished. I tend to embrace working under pressure because it forces me to
become the best version of myself and act in a quick and decisive manner. I know stress
tends to build up, but I believe that working under pressure would be beneficial for you
as it will help you grow as an employee and improve to be better.

❖ What are the procedures you do when talking to a customer

➢ Of course, you will need to greet the customer by saying Hello or Good day and
introducing yourself. You would then ask the customer how can you help or what their
concerns are. By doing that, you’ll need to listen and take note of their concerns and tell
them the best solution. If the customer is satisfied, ask them again if they have
additional concerns or need any assistance. If they tell you none, bid them goodbye and
have a good day.
❖ What do you do when a customer is rude to you
➢ I believe that Not all people are perfect, some can get annoyed by services and I
understand that. If I get a call from a customer, I would sympathize with them and get
them to calm down with an apology. I will assure the customer that we will do help
them with their concern and solve them immediately. Hopefully, I would want to know
the cause of their problems and ensure it wouldn’t happen again.

❖ If a customer is not happy with your answer, what will you do

➢ If a customer is not satisfied with my answer I’ll understand that and instead of getting
angry I would rather ask her to wait as you will be forwarded to the team leader or
supervisor as they are much experienced and will be a big help. I will also took that
experience as a lesson to learn and do my best to provide the best answer to the
customers for the next time.

❖ Why should we hire you

➢ You were looking for someone who have a great communication skills and who knows
what customers need. I have been a customer many times, and I believe I understand
their side to have issues fixed. Talking to people and helping them problems solved is
what I enjoy. I can guarantee you that I will be able to deliver what is being asked of me,
and I will give my one hundred percent to this company. I know that I have what it takes
to become a good customer service representative.

❖ What are your strengths and weaknesses

➢ I am a very patient person capable of dealing with irate and demanding customers. I can
think out of the box, so I have exceptional problem-solving skills. I have good
communications skills, and I can learn how to operate new computer programs very
fast. I am a team player, and I get along with people very well. Those are my strengths.
As for my weaknesses, I guess my biggest weakness is working too much and not
knowing when to stop. I would say that this is a weakness.
❖ Whatever amount you give to people with my qualifications would be fine.