FREQUENTLY ASKED QUESTIONS (FAQ)

Index
A
Activation Code

C
Category addition
Create New Project
Custom Extra Fluid Properties

D
Default Interval
Default Interval for Transactions

E
Equipment Loss Transaction
Extra Fluid Properties

F
Fluid Check for Non-Active Fluid System
Fluid Loss Category
Fluid Properties Specifications
Fluid Solids Analysis Results
Fluid System change
Fluid System name

H
Help File

I
Interval #
Interval “0”
“Is Dilution?” (Check-box)
N
Non-Operational Interval
Non-Transactional Pits

P
Personnel Set Up/Charge Item
Personnel Set Up/LDAP ID
Pilot Hole
Price Per Unit
Primary Fluid
Print Daily Report for Non-active Fluid System
Project Closeout

R
Recap Report

S
Side Track
Surface Code

T
Time Distribution Activity

U
Un-Approved Item
Update application data

V
VH Import

W
Well Plan Data/Entering process
Well Plan Data/Purpose
1. How do I activate ONE-TRAX?

In order to use ONE-TRAX, it needs to be activated. This can be done either through Online
Activation, which is immediate but requires that you are connected to the Schlumberger
network, or through Offline Activation.

Online Activation:

1. Connect to the Schlumberger Network in the office or through Gateway Full Access.
2. Open Main Menu.
3. Click “About Us”, the “About ONE-TRAX” window will open.
4. Click “Activation” in the lower left corner of the “About ONE-TRAX” window. The “ONE-
TRAX software activation required” window will open.
5. Click the “Attempt Online Activation” button
6. Enter your LDAP User ID and Password.

Offline Activation:

1. Open Main Menu.

2. Click “About Us”, the “About ONE-TRAX” window will open.
3. Click “Activation” in the lower left corner of the “About ONE-TRAX” window. The “ONE-
TRAX software activation required” window will open.
4. Click the “Create Activation Request” button or copy the text displayed in the
“Activation Request Text”.
5. Email the Excel file opened, or the text you copied, to your local ONE-TRAX Champion or
to compapps@slb.com
6. You will receive an “Activation Response Text”. Copy and paste it into the “Activation
Request Text” box in the “ONE-TRAX software activation required” window.
7. Click “Validate Activation Response”.
8. If there is an error message displayed at this point, contact your local ONE-TRAX
Champion or compapps@slb.com for further assistance.

2. Where do I find the ONE-TRAX help file?

The ONE-TRAX Help File is located in the Main Menu, under the “Help” submenu.

3. How do I create a new project?

1. Click on Main Menu.

2. There are two options to create a new project:
 a. Create New Project: use this option if you are not copying information from any
other well file to create the new well file. Enter the information required in the
Create New Project window that will pop up after you click Create New Project –
Well File Name, Well File Location, Unit Selection and Financial Settings.

b. Create New Project from Existing Project: use the option if you are using
information from another well file to create the new well file. Enter the
information required in the Create New Project window that will pop up after
you click Create New Project from Existing Project – Source Well File, New Well
File Name, New Well File Location, Data Transfer Selection.

3. Click “Create”.

4. What is an Interval “0” (zero), in the “Intervals” tab?

Properly using Interval “0”:

1. Every ONE-TRAX well file will display an Interval “0” as a default and this interval
CANNOT be deleted. It will always be set so that the “Fluids Provided by M-I SWACO”
checkbox is set to off; in other words, you should not use fluid transactions during
Interval “0”.
2. The need to use this interval will depend on your project activities, so it is not always
required to record data for Interval “0”.
3. Interval “0” is used to record and report pre-spud activities (such as: equipment rig
up, chemicals’ arrival, etc.) so a daily report can be created for such day(s) without
counting those ‘pre-spud’ days toward the first “drilling” interval.
4. Interval “0” also allows charging for engineering services and equipment rental
without affecting Interval 1 costs or KPIs.
5. “Add Chemicals”, “Add Whole Mud” transactions CANNOT NOT be allocated to
Interval “0”, since these transactions drive interval specific KPIs. However, charges
for products such as: CLEAN UP or OIL ABSORBANT -for example- can be made using
the ‘Used Other’ column on the ‘Inventory’ tab.
6. Interval “0” can also be used when M-I SWACO personnel arrive to the rig while the
project is in progress (for example: we do not provide service for the top-hole
section, but we come in to drill the production section). In such a case, when the
next interval is created, the end depth of interval “0” will be the starting depth of
the first interval serviced by M-I SWACO. This allows more accurate calculation of
KPIs such as: cost per foot or cost per volume of hole drilled. Note that in this case
 the check-box should be checked to indicate that M-I
SWACO DID NOT provide any services during such Interval “0”.

5. What’s a “Non-Operational Interval”?

An interval is considered “Non-Operational” if no services were provided by M-I SWACO.

The purpose of having a “Non-Operational Interval” is to be able to describe an interval (e.g.:
Max. Inclination, Max. Density, etc.) for recapping purposes when no daily records exist for
such an interval and without affecting queries to the ONE-TRAX Central database regarding
the M-I SWACO operation.
Therefore no daily records can be created for a “Non-Operational Interval”. Similarly, an
interval with daily records cannot be marked as “Non-Operational” (i.e. the
check-box will be inactive).

6. Why is it important to choose the correct M-I SWACO Fluid System name in ONE-TRAX? And,
what if an M-I SWACO Fluid System name is not available in the Fluid System list?

Choosing the correct Fluid System name is necessary to perform analyses on M-I SWACO
fluids performance, and to support business tasks such as: marketing, sales, tendering, R&D,
etc.

If an M-I SWACO commercial Fluid System name is not available, then:

a. Meet immediate daily report needs by using: “OBM Other (M-I SWACO)”, “WBM-
Other (M-I SWACO)”,” SBM-Other (M-I SWACO)”; and use the “Alt. Fluid Name” box
to record the appropriate fluid name.

b. Send an email to compapps@slb.com requesting an update to the application data

file with the missing Fluid System name.

c. Once the application data is updated (see update procedure, question #35 “How do I
update the ONE-TRAX application data?”) please re-select the appropriate Fluid
System name from the application drop-down lists in your ONE-TRAX well file daily
records.

7. When to use “Add as Un-Approved Item”?

An M-I SWACO item should only be added as un-approved if the item is not in the master
list. This option should be used to add 3rd party products and/or equipment.
 It is uncommon that M-I SWACO products or equipment are not on the master list, but if
this happens the item can be added as un-approved until the time the item is added to the
company systems and the ONE-TRAX master list is updated.

Please notice that adding an M-I SWACO product listed in the master list as an un-approved
item will create billing and inventory tracking problems. Similarly, adding M-I SWACO
equipment listed in the master list as an un-approved item will create problems analyzing
equipment performance data. So, before adding an M-I SWACO product or equipment as an
un-approved item please make sure that it really does not appear in the master list. This
may be done by modifying your search parameters slightly.

8. When should I check the “Price Per Unit” check-box, in the “Product Setup” tab?

Usually products are charged by packaging (bag, drum, can, etc.). However, if a product is
charged by the unit (KG, gallon, TON, etc.) then the “Price Per Unit” check-box should be
checked so ONE-TRAX can properly calculate the product’s consumption cost.

9. Why is it important to enter my LDAP ID and SLB email?

A field engineer’s working experience records will be updated according to the ONE-TRAX
personnel data entered in the well file (ONE-TRAX data is linked to the GIM system). On that
regard, ONE-TRAX uses LDAP IDs to identify and validate the field engineer’s identity in our
systems.

10. Why is it important to provide a Charge Item in the “Personnel Setup” tab?

Personnel Charge Item is required for proper revenue recognition and billing. Should you
have questions regarding the correct code to be used in your project, please contact your
Project Engineer requesting this code.

11. When do I set up a “Non-transactional Pit”?

Non-transactional Pits are set up and used to track fluid volumes which you do not want to
include in volume accounting but need to be displayed in the daily report. An example of
this would be tracking and reporting a customer’s diesel inventory volumes, if requested by
the client.

12. What if the Fluid Loss Category I need is not available in the list?
 Fluid Loss Categories have been standardized to facilitate proper data analysis, and the
available choices are pre-set in the application data. However, if you believe that an
important category has been missed and should be added to the ONE-TRAX data then
please send an email to compapps@slb.com and explain the reason for your request.

For a Fluid Loss Category that is rarely used you can select the “Other Subsurface” or “Other
Surface” categories.

13. Why should I enter the “Plan Data” in ONE-TRAX?

M-I SWACO Products/Equipment/Systems performance analysis is based on comparing

planned vs. real performance; therefore, the well plan data is a critical piece of information
to evaluate performance, highlight product/service value, identify best practices, and drive
improvement. Entering this information in ONE-TRAX allows for quick analysis of a large
volume of wells and online access to worldwide performance data (via ONE-TRAX Central).

14. How do I enter the “well plan data”?

The Well Plan Data is imported using an Excel file created by ONE-TRAX, following these
steps:

1. Click “Export (Empty)” in the Plan Data tab of Project Information View to open the
blank PlanDataTemplate.xlsx file. IMPORTANT: do not change the file name or
extension.

2. Fill out the form with your well planned data and save the file in your computer hard
drive. IMPORTANT: do not change the worksheet names.

3. Go back to your ONE-TRAX well file and click “Import”, in the Plan Data tab.

4. Locate the Excel file in your computer hard drive, and click “Open” or double-click
the file for upload.

15. What is the “Default Interval” number used for? When should I change the “Default Interval”
number?

The Default Interval number is used to indicate the Interval Number all activities are
assigned to when they are created. The interval affects daily cost, volume and other KPIs.
Volume accounting transactions (e.g.: “Add Chemicals”, “Add Whole Mud”, fluid lost
transactions, etc.) are set to the default interval when created but the interval against
which they are charged can be modified using the Interval Number drop down.
 You should remember to change the Default Interval number when a new interval starts on
your well. The Default Interval number can be changed at any time, in the General tab Daily
view.

16. What if the Time Distribution Category I need is not available?

Time Distribution Categories have been standardized to enable proper data analysis and the
available choices are pre-set in the software data. However, if you believe that an important
category has been missed and should be added to the ONE-TRAX data then please send an
email to compapps@slb.com and explain the reason for your request.

For a Time Distribution Category that’s rarely used you can select the “Other” category.

17. Why is it important to properly choose a Surface Code in the “Extra Pressure Loss
Information” section?

Your Surface Code choice determines surface lines pressure losses, which will affect
hydraulics calculation results such as your ECD.

18. What is the “Primary Fluid”?

The Primary Fluid is the fluid currently used as your “Active System”. Primary Fluid’s
rheology will be used to calculate Hydraulics results.

19. How do I add “Extra Fluid Properties”?

Extra Fluid Properties are added in “Fluid Checks” tab of Daily Information View. To add an
Extra Fluid Property:

1. Click the “Manage Extra Properties” button.

2. Search for an Extra Property in the Master List, tying a few characters of the
property name in the searching box, and then clicking “Find”. Note: leave empty the
search box and click “Find”, to generate a full list of the pre-set properties.

3. Select the property from the list displayed on the left side of the screen, by clicking
on it.

4. Click “Add Extra Property”.

5. The Extra Property should now appear in the table on the right side of the screen.
 6. Click “Exit” to close the window.

20. What if the ‘Extra Fluid Property’ that I need is not available in the ONE-TRAX data?

In that case you can use pre-defined properties called “Extra”. You can add up to 10
different “Extra” properties that are not in the ONE-TRAX pre-set data, taking the following
steps:

1. Click “Manage Extra Fluid Properties” in the Fluid Checks tab

2. Type in the word “Extra” in the “Search” box displayed.

3. Select the “Extra” property with the lowest number available by clicking on it (Extra
1, Extra 2, Extra 3, etc.). Note: you will be able to see what Extra Property number
have been used by looking at the Description field in the Extra Properties table on
the right side of the screen.

4. Click “Add Extra Property”.

5. Select the appropriate option, from the dialog screen that will appear, which are:

 “Add to today’s and any future Fluid Checks”: this is when you want the extra
property to appear only on the current and all future Fluid Checks (not on
past dates).

 “Add it to any past Fluid Checks in addition to today’s and future”: this is
when you want to add the extra property to all past, current and future Fluid
Checks.

6. Enter a personalized property name in the “Property” column and define the units of
measurement. Note: the text displayed in the “Description” column of these custom
“Extra” properties will always be “Custom Property” and cannot be edited; however,
this will not affect any ONE-TRAX report.

7. Click “Exit” to close the window.

21. How do I add the ‘Daily Property Specifications’?

1. Go to the Fluid Checks tab

2. Click “Daily Property Specifications” on the bottom right hand side.

 3. Enter a few characters of the property name in the “Search” box, and click “Find”.
Note: to generate a full list of the available properties leave the “Search” box empty
and click “Find”.

4. Select the property you want to add by clicking on it.

5. Click “Add to Daily”.

6. Set the property specification range -Min Value and Max Value- and add comments
(if necessary)

7. Click “Exit” to close the window.

22. How do I check the results of the Fluid Solids Analysis?

To show the Fluid Solids Analysis results go to the Fluid Checks tab and click the “Display
Solids Analysis Page” button on the bottom right hand side of the screen. After you click the
button, the table on the left will display only the fluid check properties affecting the Solid
Analysis parameters, as well as the Solid Analysis results.

To go back to the full Fluid Check Report click “Hide Solids Analysis Page”.

23. How do I enter a fluid check that’s not the Primary Fluid (not the Active System)?

To add non-primary fluid checks:

1. Click on “(Create New)”, at the bottom left corner of Fluid Checks tab.

2. Click on “Create New Fluid Check Daily Report”.

3. Select Fluid Type, # Rheologies, Fluid System; and, do not click the “Make Primary”
check-box.

4. Enter your non-primary Fluid Check data.

24. How do I print a daily report with fluid properties of a fluid that is not the Primary Fluid (not
the Active System)?

There are two choices, depending if you need to print a canned report or an Excel-based
report.
 If you wish to print one the canned Daily Report, you will need to change the non-primary
Fluid Check into your primary Fluid Check, taking the following steps:

1. Open the fluid check you want to print.

2. Click “Make Primary” on the top section of the table.

3. A window with the following question might pop up: “The Fluid Type of primary fluid
check changed from the prior day, do you want to delete the existing property
specification?” Select “No” to this question.

4. Click “Canned Reports”, and select the report you want to print.

5. Go back to your Active System fluid check.

6. Click “Make Primary”.

If you wish to print an Excel-based Daily Report, you only need to:

1. Open the fluid check you want to print.

2. Click “Print Daily”.

3. Choose the template you want to use.

4. Select the reports you want to print.

5. Click “Print”.

25. How do I change the fluid system during a day?

One of the advantages of ONE-TRAX 2 is that, if you start a day with one fluid system and
displace to a different fluid system during a day, you will be able to create fluid checks for
more than one fluid type on the same day and transactions for more than one interval on
the same day.

To change the fluid system and start a new interval during the day:

1. Create a fluid check for the current fluid system and enter all the transactions for the
current interval.

2. Change the fluid system:

 a. Go to General Tab

b. In the “Default Fluid System” drop down menu select a new fluid system. In
order for a new fluid system to be an option in the drop down menu, it needs to be
set up in the Project Information View, Lithology/Well Survey/Fluid Systems Tab.

Now you will be able to create fluid checks for a new fluid type.

3. Change a Default Interval:

a. Go to General Tab

b. Click on new Interval under Change Default to. In order for a new interval to be
an option under Change Default to, it needs to be set up in the Intervals Tab, Project
Information View.

After changing a Default Interval all transactions created on the current day will be
assigned to the new interval number. Changing the default interval will only affect
transactions created after the default interval number is changed (meaning that it
will not affect the interval number chosen for transactions created previously).

Changing a fluid system type does not necessarily mean that a new interval will be
started. If you are not starting a new interval, you will still be able to change a fluid
system as described above and to create fluid checks for more than one fluid system for
the day, but all transactions for new fluid system will be recorded under the same
interval number as a previous fluid system.

26. How do I import the drill string data from Virtual Hydraulics?

1. Export drill string from VH to a file, and save it on your computer. VH will export a
WITSML file; it will be a file type with an xml suffix.

2. Click the “Import VH” button, on the Geometry tab.

3. Browse to the folder containing the file exported from VH

4. Double click on the file or highlight it and click “Open” to finish the import.

27. How do I set up a Pilot Hole?

 1. Go to the Well Geometry Tab of Daily Information View

2. In the Well Geometry table under Type choose Pilot Hole option in drop down menu

3. Enter pilot hole Depth, TVD and Size in corresponding cells

28. How do I record a side-track?

1. Create a new day.

2. Create a new interval in the Intervals Tab, Project Information View, with an interval
type “Side Track” with TOL/Sidetrack depth as the start depth.
3. Leave the previous interval type as “Open hole”.
4. Open the Geometry Tab, Daily Information View
5. Check “Reset Start Depth for Sidetrack” check box.

6. In the “Start Depth” box enter the start depth of the side track.

7. Enter the depth drilled for the day at the report time as “Hole Depth” in the
Wellbore Geometry grid and proceed as normal.

29. What is the purpose of the “Interval #” in transactions such as, ‘Add chemicals’, ‘Add Whole
Mud’, ‘Losses’ and ’Transfers’?

This feature provides you with flexibility to enter, for example, a mud mixing transaction the
same day it happens on the rig BUT assigning it to a future interval section (which is
required when, at the end of an interval, you mix a fluid to be used in the next section).

Similarly, this feature allows you to enter a fluid loss transaction on the day it happens BUT
assigning it to the previous drilled interval (which is a common operation when switching
from Spud Mud to another system, and on the first day of drilling the new section you
discharge the Spud Mud).

Please note that properly allocating costs and volumes is critical for Recaps, Data Analysis,
Tendering and KPIs.

In short:
  For Add Chemicals and Add Whole Mud transactions, the “Interval #” will determine
which interval the transaction cost (product consumption) will be allocated.

 For Losses and Transfers volume transactions, the “Interval #” will determine which
interval the volume transaction (Loss or Transfer) will be allocated.

30. When do I click the “Is Dilution” check box in “Add Chemicals” or “Add Whole Mud”
transactions?

The “Is Dilution” box must be checked if Chemicals or Whole Mud is added in order to dilute
LGS in the drilling fluid. Checking the box will let the project engineer keeping track of the
volume of the mud and chemicals used for LSG control.

This information is used to track dilution costs and volumes, which are key pieces of
information on well planning, equipment performance, and KPIs analysis.

31. How does changing the Default Interval for the day affect transactions that were made
earlier that day and assigned to a previous default interval?

When you change a Default Interval in the middle of the day, it will NOT automatically move
the transactions created previously to a new interval. If you need to change the interval
that the transactions are assigned to, use the “Manage Transaction” button. On the View
Daily Information go to Volume Accounting Tab and click “Manage Transactions”. “Manage
Transaction” window will pop up. From an Interval drop down menu chose a new interval
you want the transaction to be assigned to. Click “Save Interval Assignments”.

32. What is the “Create Equipment Loss Transaction” button for?

Equipment performance data entered in the Equipment tab is used to calculate the actual
volume of fluid lost on equipment such as: Shakers, Centrifuges, and Verti-Gs.

Clicking the “Create Equipment Loss Transaction” button will save you time, automatically
creating the equipment fluid Loss transaction (in the Volume Accounting tab) based on the
equipment performance data mentioned before.

33. What is the “Project Closeout” feature for?

Project Closeout ensures that the ONE-TRAX well file is properly filled out and that it meets
the minimum data requirements to be uploaded to ONE-TRAX Central.
 After the project is closed, no changes can be made to the project. If editing the project
data is necessary, then the project needs to be: re-opened (using the “Re-open Project”
button), edited, and Closeout again.

A Schlumberger Intranet connection is necessary to closeout a project.

For more details on the Project Closeout process please refer to section 3.1.5 Project
Closeout Section of the ONE-TRAX help file.

34. How do I create a Recap Report?

Before you create a well recap report please follow the steps to Closeout your ONE-TRAX
well file (see question #33 “What is the “Project Closeout” feature for?” of this document).

To create and Excel-based recap report:

1. Go to View Project Information.

2. Click the “Excel Recap Reports” button.

3. Select the template you want to use.

4. Select the report(s) you want to print.

5. Click “Print”.

To create a pre-set recap report:

1. Go to View Project Information.

2. Click “Portrait Canned Recap Reports” or “Landscape Canned Recap Reports”.

3. Choose the report(s) you want to print.

4. Click “Generate Report”.

35. How do I update the ONE-TRAX application data?

To update the ONE-TRAX application data:

1. Make sure the well file is closed - go to Main Menu and click “Close Project”.

2. Click on the Main Menu and hover over “Update Application Data”.
a. If you are connected to SLB Intranet click “Retrieve Application Data”.

b. If you are not connected to SLB Intranet and were provided with a data file,
click “Import Application Data from File”.