Class 12th English

NIOS CLASS 12TH ENGLISH - (302)
Written by Manish Verma

Solved Previous Year Question Paper
I want to help you all in every way because

we can contribute in any way in the development
of the country which will be a true tribute to the
brave heroes and it will be a my first priority to
take the country to a new height for which I have
tried to convert some of my ideas from social
media and from my educational academy into
basalis in which the safety of women, the
education of daughters, is the cause of terror
from the country. Protection of spirit and
environment should be our first priority! Hope
you all get full support in this.
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SECTION-A
Q. 1. Read the following extracts carefully and answer the questions that follow:
(a) Papa, my grandfather speaks of a carefree and beautiful childhood. Of days spent in
plucking mangoes and guavas from their orchards, of picnics on the banks of the river
where the men cooked mouth-watering food, of playing marbles and gilli-danda. From
his talk, it seems, studies were an ancillary subject: and living and experiencing, the
major subject.
(i) What kind of childhood did the speaker's grandfather have?
Ans- (i) the speaker's grandfather had a carefree and beautiful childhood.
(ii) Mention any two of the childhood pastimes of the speaker's grandfather.
Ans- (ii) The following were the childhood pastimes of the speaker's grandfather:
(a) He spent his days in plucking mangoes and guavas from their orchards.
(b) He enjoyed picnics on the banks of the river.
(iii) Pick out expressions from the above which support the statement given
below:
"In the grandfather's days, living life was more important than studies."
Ans-(iii) It seems, studies were an ancillary subject and living and experiencing, the
major subject.
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(iv)Which words in the extract are similar in meaning to the following expressions?
(1) 'A piece of land in which fruit trees are grown'
Ans- orchards
(2) 'In addition to something but not as important
Ans- Ancillary
Or
Listen. The game's up as far as I'm concerned. Things went wrong with me. I said it with
bullets and got away. Unfortunately they got one of my men, and found things the fools
should have burnt. Tonight I'm expecting trouble. My bags packed ready to clear off.
There it is.
(i) Pick out the sentence from the above extract which tells that the speaker had
used weapon to escape.
Ans- (i) I said it with bullets and got away.
(ii) What was the unfortunate thing that had happened?
Ans-(ii) The unfortunate thing that had happened was that the police, got one of his
men and found things that should have been burnt.
(iii) What did the speaker expect that night and how did he prepare himself for the
situation?
Ans-(iii) The speaker expected trouble that night and he had packed his bag ready to
clear of off

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(1) 'To run away'
Ans- TO clear off
(2) 'Regrettably
Ans- There it is.
(b) In Chennai at the Centre for Wind Energy Technology, research is done to check out
various wind sites where wind energy can be tapped. And, wind turbines of various sizes
are checked to see if they are delivering what they promised to do. Wind energy is also
abundant in many parts of India from Gujarat, Andhra Pradesh and Kerala to the hilly
regions in Maharashtra.
(i) What is the objective of the research done in Chennai at the Centre for Wind
Energy Technology?
Ams- (i) The objective of the research Chennai at the Centre for Wind Technology is to
check out various winds where wind energy can be tapped.
(ii) For what purpose are the wind turbines checked?
Ans-(ii) Wind turbines (of various sizes) checked to see if they are delivering what
promised to do.
(iii) Name the parts of India where wind energy is abundant.
Ans-(iii) Gujarat, Andhra Pradesh, Kerala hilly regions in Maharashtra are the p India
where wind energy is abound ant.

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(1) 'Existing in large quantities'
Ans- Abundant
(2) 'To make use of a source of energy, knowledge, etc., that already exists'
Ans- Topped.
Or
In the tumult and confusion of our time, we stand facing both ways, forward to the
future and backwards to the past, being pulled in both directions. How can we resolve
this candled and evolve a structure for living which fulfils our material needs and at the
same time, sustains our mind and spirit? What new ideals or old ideals, varied and
adapted to the new world, can we place before our people, and how can we galvanize
the people into wakefulness and action?
(i) What is the conflict that the speaker refers to in the above extract?
Ans-(i) The speaker refers to the tumult and confusion of his times which faces him and
pulls him in both directions (future and past).
(ii) What kind of a structure for living does the speaker wish to evolve?
Ans- (ii) The speaker wishes to evolve a structure for living which fulfils our material
needs and at the same time sustains our mind and spirit.

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(iii) What is the speaker's main concern?
Ans- (iii) The speaker's main concern is the adoption of new of old ideals and to urge
the people into wakefulness and action.
(iv) Which words in the extract are similar in meaning to the following
expressions?
(1) 'To make something continue for some time without becoming less'
Ans- Evolve
(2) 'To change something in order to make it more suitable for a few situations'
Ans- Galvanise.
Q. 2. Answer any three of the following questions in about 30-40 words each:
(a) What did Gavaskar like to do whenever he went to his uncle's house? Why?
(My First Steps)
(b) What in the writer's opinion is wrong with his education? What would he really
like to learn?
(Father, Dear Father)
(c) Why did Bholi refuse to marry Bishamber?
(Bholi)

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(d) When and for what purpose were windmills used in America?
(Fuel of the Future)
Ans.
(a) Whenever Gavaskar went to his uncle's house he caressed fondly the pullovers that
belonged to his uncle, Madhav Mantra. He did so because his uncle had played for India
in Test matches wearing those pullovers.
(b) In the writer's opinion it is wrong that education lays emphasis an learning rather
than learning how lead a beautiful life. The lessons learnt are not applied in daily life. He
would really like to learn to be able to use it in daily life.
(c) Bholi thought of Bishamber as a very mean, greedy and cruel follow. She felt that the
lame and old fellow w as not fit to be her husband. Therefore, she refused to marry
him.
(d) Millions of windmills were created first in America in the late 19th century (during
the stages of its development). Most of them were used to pump water for farms and
ranches.
Q. 3. Answer the following question in about 60 words:
What is the truth Aradhana wanted to find out? What did she actually discover?
(Must Know the Truth)
Or
Give three reasons why Tembu was not afraid of anything.
(The Tiger in the Tunnel)

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Ans. Aradhana was the star dancer of kamla Devi School of Dance and Music. She was
alghteen vears old Aunt Pomelo gave her a rude shock by telling her that she was not
real but adopted child of Sunita aradhana broke into tears. She wanted to know far
certain the truth about her real parents.
She actual discovered that the adopting mother Sunita loved her truly like her real
daughter
Or
Tembu was not afraid of anything due to the following three reasons:
(a) The tiger had been killed by his father, Baldev. Therefore, there was no tiger now in
the forest
(b) The forest gods were pleased.
(c) Tembu had his father's are. Like his father he was good at using it against wild
animals. The small weapon gave him confidence. His father had killed a bear with it.
He had used it against the trade
Q.4. Read the following extract and answer the questions that follow:
I remember the night my mother
Was stung by a scorpion. Ten hours
Of steady rain had driven him
To crawl beneath a sack of rice.
Parting with his poison-flash
Of diabolic tail in the darkroom

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(a) What had happened to the poet's mother?
Ans- The poet's mother was stung by a scorpion
(b) Where was the scorpion lodged and what ad driven him there?
Ans- The scorpion was lodged beneath a sack of corn. The steady rain had drive him
there,
(c) Explain:
'Flash of diabolic tail'.
Ans- it means the devilish tale carrying passion
Or
No time to see when woods we pass
Where squirrels hide their nuts in grass.
No time to turn at Beauty's glance
And watch her feet, how they can dance.
(a) What does the poet think we need time for?
Ans- The poet thinks we need time for seeing around us while passing through the
forests. (We should deserve the squirrels hiding nuts in the grass etc.)
(b) (What does the word 'Beauty' refer to? Why does the poet spell it with a
capital letter “B”?
Ans- The word 'Beauty' refers to both a beautiful girl and the beauties of nature. The
poet spells. It with a capital letter 'B' because beauty has been personified here.

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(c) How do the beauties dance?
Ans- The beauties dance will the graceful movement of her dancing feet (steps).
Q. 5. Read the passage given below and answer the questions that follow:
Barefoot and warring sans, the world's new number one peacemaker. Jody Williams,
greeted reporters at her home. She had just received a special birthday present. On 1st
October, 1997, one day after her birthday, Jody was awarded one of the world's greatest
honors. She won a Nobel Peace Prize. She received the L 6, 40,000 awards for her efforts
to rid the world of deadly underground explosives called land mines.
The prize is named after Alfred Nobel, a Swede who invented dynamite in the 1800s.
Nobel did not want to be remembered only for creating something destructive. So he
left his fortune to reward people who work for the good of humanity'. The awards are
given for the sciences, literature, economics and peace.
(a) Who was Jody Williams?
(b) What was the special birthday present that she received on 1st October, 1997?
(c) For what was Jody Williams honored?
(d) Who was Alfred Nobel? What had he done to encourage people to work for the
good of humanity'?
(e) Name the areas of activity for which these awards are given.
Ans.
(a) Jody Williams was the world's new number one peacemaker.
(b) She received the Nobel Peace Prize as a special birthday present on 1st October,
1997. She received the £6, 40,000 awards.

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(c) Jody Williams was honored for her efforts to rid the world of deadly underground
explosives called land times.
(d) Alfred Nobel was a Swede who had invented dynamite in the 1800s. He had left his
fortunes to encourage people to work for the 'good of humanity'.
(e) The following are the areas of activity in which these awards are given:
(1) Sciences, (ii) literature, (iii) economics, and (iv) peace
Before Florence Nightingale came, only seven shirts had been washed in the whole
building, and the bedding was washed in cold water. At once she took a Turkish house,
had boilers built and set the soldiers' wives washing the clothes and bedding. Next, she
fitted out the kitchens and in future the sick men had regular meals of good, well-
cooked food. In a few months, Florence Nightingale had changed the Barracks at Scutari
from a place of misery and disease to something like a hospital.
No wonder the soldiers worshipped her. They knew that many of them owed to her not
only their comfort but their lives. Often when the surgeons had given up hope of saving
a man's life Florence Nightingale's calm confidence and her tireless courage saved him.
Day and night she visited every bed in the hospital to see that no patient was neglected
and that all were as comfortable as possible. However hard she had worked all day,
every night she would take her lamp and once more move from bed-to-bed in those
miles of words. 'The Lady with the Lamp', the soldiers called her, and 'The Lady with the
Lamp' is the name by which the world had remembered her ever since.

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(a) What action did Florence Nightingale take to change the Barracks from a place
of misery and disease into something like a hospital?
Ans- Taking a Turkish house, getting boilers built, arranging for washing clothes and
beddings and providing well cooked food to sick men were the actions of Florence
Nightingale which changed the Barracks from a place of misery and disease into
something like a hospital.
(b) Cite details from the passage in support of the statement given below:
"Florence Nightingale was a messenger of love and compassion."
Ans- She visited every bed in the hospital regularly to see that no patient was neglected
and all were as comfortable as possible. Thus she was a messenger of love and
compassion.
(c) What did the soldiers call her? Why?
Ans- The soldiers called her 'The Lady with the Lamp' because she took her lamp and
moved from bed to bed every night.
(d) Pick out words from the passage which are similar in meaning to the following
expressions:
(i) 'Great suffering of the mind and body
Ans- misery
(ii) 'Feeling sure about your ability to do things and be successful'
Ans- Confidence

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Q. 7. Read the passage given below and complete the statements that follow:
Sita felt very tired. Her arms were aching, and she was no longer upright. With the tree
almost on its side, she had to cling tightly to her branch to avoid falling off. The grey
weeping sky was like a great shifting dome.
She knew she could not remain much longer in that position. It might be better to try
swimming to some distant rooftop or tree. Then she heard someone calling. Craning her
neck to look upriver, she was able to make out a small boat coming directly towards her.
The boat approached the tree. There was a boy in the boat who held on to one of the
branches to steady himself, giving his free hand to Sita.
She grasped it, and slipped into the beside him.
The boy placed his barefoot against the tree-trunk and pushed away.
(a) With the tree almost on its side,(i)………….to her (ii)………… off.
(b) Craning her neck to look upriver, (iii)………. a small boat (iv)………. her.
(c) There was a boy in the boat who held on to (v)…… himself, giving (vi) ……. to
Sita.
(d) The boy (vii)……. against (viii)……… away.
Ans.
(a) (i) she had to cling tightly to her (ii) branch to avoid falling off.
(b) (iii) she was able to make out a small boat (iv) coming directly towards her.
(c) (v) one of the branches to steady himself, giving (vi) his free hand to Sita.
(d) (vii) placed his barefoot against (viii) the tree-trunk and pushed away.
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Q. 8. Read the passage given below and make a summary in about 100 words:
Once an iron merchant, called Krishnan, had to leave his home and go to a distant city
on some important business. He would be away for more than six months. In his
godown, he had about a ton of iron bars. It was a great problem to know what to do
with them. He could not keep them locked up in the godown, for then he would not
only have to pay a large rent, but also the wages of a watchman for six long months.
Moreover, when he returned prices might have fallen and he would then have to sell the
bars at a very great loss. Obviously the best thing to do was to sell them before he went
away, but though he tried hard to find a customer, no one seemed to want to buy them.
One of his friends, called Gopal, was also a dealer in iron. He also had a godown where
he kept his raw iron for sale as and when he found customers. His godown was very
large and he could easily keep Krishnan's bars in one corner. He told Krishnan that he
could safely leave the iron in his godown and go on his journey. It would all be there
when he came back.
Krishnan decided to do this. He thanked his friend Gopal for his kindness, sent him the
iron, and left the town with a light heart.
Ans. Summary
Krishnan was an iron merchant. He had to leave his home for six months. He had a ton
of iron bars. It was a costly affair to keep them locked up in the godown paying rent and
wages of a watchman. There was also a fear of falling prices.
He failed to find a customer who could buy them. His friend, Gopal, a dealer in iron
offered him to leave the iron bars in one corner of his godown. He could pick it up on
his return. Krishna left the iron bars in Gopal's custody. Thus he left the town with a light
heart.

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Q. 9. Fill in the blanks in the following sentence with appropriate form of the verbs
given in brackets:
Families where the parents and the elderly (a)………. (Respect) and (b)…….(take)
care of (c)…….. (Bless) with peace and prosperity.
Ans. Families where the parents and the elderly are respected and taken care of are
blessed with peace and prosperity.
Q. 10. Fill in the blanks in the following sentences with appropriate form of the
verbs given in backers:
Computers (a)……… (Speak) the same language. Through computers we (b)……

(Reach) undreamt horizons and (c……….. (Become) global citizens. Computers (d)
……. (Open) the doors to the world of knowledge and latest information.
Ans. (a) speak (b) (can) reach (c) (can) become (d) (would) open
Q. 11. Combine the following pairs of sentences using the connectors given
against each pair:
(a) (i) I shall not talk to you. (ii) You apologize for what you did. (Unless)
(b) (i) He put on his best suit. (ii) He wanted to make a strong impression.
(Because)
(c) (i) He was proud of his new car.
(ii) It was painted bright yellow. (Which)

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(d) (i) Hercules served a king.
(ii) The king sent him on difficult errands again and again. (Who)
Ans.
a) I shall not talk to you unless you apologize for what you did.
b) He put on his best suit because he wanted to make a strong impression.
c) 'He was proud of his new car which was painted bright yellow.
d) Hercules served a king who sent him difficult errands again and again.
Q.12. Report the following conversation indirect speech:
Griffiths : Mr. Reuter, someone has been to see you.
Reuter : Yes, yes? Who was it?
Griffiths : A foreign-looking gent leman.
Reuter : A foreigner? Business last!
Ans. Griffiths told Mr. Reuter that someone had been to see him (Mr. Reuters).
Reuter nodded in affirmative and asked who it had been.
Griffiths told him (Mr. Reuter that it (he) was a foreign looking gentleman.
Reuter exclaimed if he was a foreigner, there was business at last.
Q. 13. Write a paragraph of about 100 words on any one of the following topics:
(a) Knowledge is Power
(b) My Father is My Hero
(c) Let us weed out corruption from out society.

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Ans. (a) Knowledge is Power
Knowledge is power is an apt saying. A Knowledge able person stands better chances of
name and fame among illiterates. He stands for above the common man. An educated
person is honored wherever he goes. He is given a seat of authority by virile of his
power of knowledge the master minds rule the world with the power of their pen. Even
in on arch pay glowing tributer to men of knowledge. The scholastic attainment assures
a high seat for the possessor knowledge. Knowledge is obtained through hard labour
and whole-hearted devotion. Our role a in should be to obtain maximum knowledge.
We can reach the climax of repute action after sacking knowledge. Virtually speaking
knowledge is a great power. .
(b) My Father is My Hero
My father's name is Suraj Bhan Sharma. He has a handsome and cheerful face. He is
around of seventy eight years old. Kurta and dhoti are his favorite dresses. He is triple
M.A. He has working knowledge of four languages. He is fond of composing completes

in Urdu. He is a renowned scholar of English and Sanskrit.
The Gita is his elbow books. He is very hard working. He has a taste for writing books.
He is very sensitive to the needs of poor people. He helps the poor people with food,
clothes and money. He loves the children of the neigh bourhood. He spends his time in
playing with me. He has a magnetic personality. He is a retired lecture. He his loved by
all. He is my role model and here.
(c) Let us weed out Corruption from Our Society
Dishonest immoral or illegal behavior especially of people in authority is termed as
Corruption. Corruption in public administration exists in all the countries. Money makes
the files move. The corrupt people misuse their discretionary powers by accepting

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gratifications. Those who are entrusted with power extract gratification from their
clients. Even the service rules defend the offenders.
The introduction of Panchayati Raj has increased the opportunities of amassing wealth.
Subsides and loans are given not to the needy but to the politically sound people. The
Anti-Corruption due to political interference.
The corrupt people are not only encouraged but also protected. The Only remedy lies in
separating the function of other politician and the officials, corruption can be uprooted
only when the corrupt people are restrict dealt with.
Q. 14. Write a letter to the Commissioner, Municipal Corporation about the poor
and irregular water supply in your colony. Give details of the great inconvenience
caused to everybody in the colony.
Ans.
69, Speedy Town,
Mumbai - 76
10th June, 2015
The Commissioner, Municipal Corporation, Mumbai
Dear Sir,
Subject: Poor and irregular water supply in our colony.
I wish to draw your attention to the poor and irregular water supply in our colony and
the great inconveniences caused to everybody in the colony.

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The water taps run dry most often. The water comes irregularly just for a while. It leads
to quarrels in the streets where there are community taps. People form long quavers
with their pitchers, pails, and buckets. Sometimes hot words are exchanged and heads
are broken Hoodlums have a heyday. The whole atmosphere gets tense and grim. No
water is available for cleaning and washing. Cleanliness cannot be maintained properly.
There is foul smell everywhere. Kindly get the needful done to relieve us of this unbar
able to on able and oblige.
Thanking you.
Yours faithfully,
Sham Lal Vasistha
Q. 15. The following passage has seven mistakes of spellings and other
grammatical inaccuracies. Spot the errors and provide corrections in your answer-
book. One has been done as an example:
The habit to read is one of the greatest resources of mankind; and we enjoy
reading books that belongs to us much more than if they are borrow. A borrowed
book is like a gets in the house, it must be treat with a certain considerate
formality.
S .No. ERROR CORRECT FORM
1 the The

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Answer-
S .No. ERROR CORRECT FORM
1 the The
2 Resource resources
3 Belongs belong
4 Borrow borrowed
5 Gets guest
6 Treat treated
7 Considerate considerable
Q.16. Read the following passage carefully. Make notes in points only, using
appropriate headings and sub headings. Also use recognizable abbreviations:
Although the boys and girls have to work hard, even when they are young, they also
have large number of games. Perhaps the most famous is called Bobo. Two long poles
are set up with a cane-rope stretched between them. Boys and men get on to this rope
and swing high into the air, sometimes the right way up, sometimes upside down. They
hang or sit on the rope, becoming very expert acrobats.

21
One tribe, the Apa Tanis, have a Snake Game, in which a long line of boys, with their
heads down and covered with hand-woven shawls, go running round as a snake does. In
the Short Tailed Bird Game, the boys tie up their clothes like tails and hop about, singing
a song lamenting that they, the birds, have such short tails. There are hunting games,
imitating various kinds of work, as well as such universal games as jumping and tug-of-
war. In the schools, the children now play football and basketball as well as these
traditional games.
Ans.
NOTE-MAKING
1. Activities of younger
1.1. Hard-work
1.2. Large no. of games
2. Bobs
2.1. Two long poles
2.2. Came rope stretched between poles.
2.3. Swing high into air.
3. Snake game.
3.1. Apa Tanic tribe
3.2. Boys run like snakes

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4. Short Tailed Bird game:
4.1. Boys tie up clothes like tails
4.2. hop about, singing songs of lament.
5. Hunting games.
5.1. Limiting various works
6. Universal games.
6.1. Jug
6.2. Tug of war
7. Traditional games
7.1. Football
7.2. Basketball
Abbreviation
 No. number
 Limiting- Imitating
 Jug- Jumping

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SECTION-B
OPTION-1
Q.17. what are the items that a reception needs to keep on her desk in order to do
her efficiently?
Ans. The following are the items tha receptionist needs to keep on her desk in or to do
her job efficiently.
A telephone directory.
An internal telephone directory.
An index book telephone frequently used
Names and addresses of hotels nearby.
Information about local tourist places.
A railways time table. Flight schedule Reservation voucher.
A register or callers
An appointment dreary whoss coming see whom and when
A list of staff on leave/out
Q. 18. Complete the following statement
(a) A receptionist needs a certain amount of………… to deal with complaints.
(b) A receptionist is a ……….. between her organization and the outside world.

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Ans.
(a) A receptionist needs a certain amount of skill and diplomacy to deal with complaints.
(b) A receptionist is a contact points between her organization and the outside world.
Q. 19. You are working as a receptionist in a big hotel. You have received the
following complaints from the guests. Read the Complaints and write suitable
replies. Be polite and tactful:
(a) G: The pillow covers and the bed sheet are shabby. Please have them changed
fast.
(b) G: The air-conditioner in my room is not functioning properly. Please send your
technician to have it fixed.
(c) G: I am sorry to say that the food which I was served in the breakfast was sub-
standard. The bread was stale. Will you do something about it?
(d) G: The television set in my room is not working at all. Please have it replaced
before 8:00 p.m.
(e) G: The room has not been cleaned properly. There is lot of dust on the
furniture. Please send the room attendant.

(f) G: Both taps in my bathroom are leaking. Please have it repaired fast.
Ans.
(a) We are arranging for their replacement.

(b) We are sending our technician to check it.
(c) We shall refund the payment and shall be careful in future.
(d) The needful will be alone soon - 1am sending our technician shortly.
(e) The room attendant has been directed to clean the room nicely. The complaint will
be attended to this very afternoon. .

25
Q. 20. What is the utility of 'Register of Callers'?
Ans. A 'Register of Callers' is needed to maintain relevant information about the
visitors’/callers for future reference. It should contain personal identity with detailed
information.
Q.21. what are the attributes and skills that a receptionist needs in order to do her
work efficiently?
Ans. A receptionist needs the following attributes and skills to do her work efficiently.
Courtesy and good manner guts to handle
Polite behaviour awkward situation
A friendly tone she must be formal
A certain amount of pleasant and efficient. Tact and diplomacy mild voice, gestures and
language.
OPTION-II
Q. 17. Complete the following statements:
(a) The expressions used for greeting friends and longtime colleagues are
(b) The expressions used for greeting strangers and seniors are
(c) Office memos are neither letters nor notices, they give —. .
(d) Two very important kinds of written communication in office are m- and I
Ans.
(a) hells !
(b) Good morning, hi, hay!

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(c) a short informal note or reapportion some deal or event or conversation.

(d) Memos, letters
Q. 18. As a Secretary, RWA, XYZ colony, write an e-mail message to the office
bearers of M-Block, informing them about the planning meeting for the month, to
be held on 18th August, 2015. Mention the time and the venue.
Ans. From: Secretary, RWA, and XYZ Colony
To: Office bearers of M-Block
Date: 14th August, 2015
Subject: All the office bearers are here by informed that the planning meeting for this
month will be held at 10 a.m. sharp on 18th August, 2015 in the colony's hall. Please
make it a point to be punctual.
Secretary
Q. 19. Given below are the four important stages involved in the process of writing
a report. They are written in a jumbled-up way. Arrange them in the right order
and rewrite them in your answer-book:
(a) Writing the outline of the report

(b) Submitting the final report
(c) Investigating the source of information

(d) Taking notes
Ans. 3, 4, 1, 2
Investigating the source of information
Taking notes

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Writing the outline of the report
Submitting the final report
Q. 20. Read the following advertisement published in a local daily
WANTED Receptionist :
• English speaking
• Computer literate
FOR
Siya Dental Clinic
B-86, Vasant Vihar
New Delhi
Applications to be addressed
TO
The Administrative Officer
Write an application for consideration
Ans.
67/2, Mukherji Park
Near Tilak Nagar
New Delhi-110018
18th July, 2015.
The Administrative Officer

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Siya Dental Clinic
B-86, Vasant Vihar,
New Delhi
Reference: Advertisement.
Subject: Application for the post of Receptionist
Sir
With reference to your advertisement in a local daily I am sending my application for the
post of Receptionist lying vacant in your dental clinic. I have the experience as a
Receptionist of seven years in a reputed dental clinic. I posses. Excellent communication
skills. I will prove my with as receptionist in your clinic if given a chance to serve you.
Hoping for an early call.
Encl = Resume with testimonial.
Yours faithfully,
Lalit Kumar
Name: Lalit Kumar
Date of Birth: 2nd February, 1982
Address: House No. 18, Block-H-Kirti Nagar,
New Delhi.
Phone: 9818702266
Qualification: B.C.A.

29
Experience: Receptionist in Holy Child 2008 - till date.
Q. 21. Read the following statements carefully and decide whether they are true of
false:
(a) It is very important to plan one's time while preparing for an interview.
(b) Mock interviews are likely to cause the candidate a greater stress.
(c) One of the main aims of an interviewer is to assess the candidate's attitude to
work.
(d) Being punctual for an interview may give the impression that you are out of
work.
(e) When you meet the interviewer, you should greet him/her warmly by shaking
hands.
(f) Be prepared to answer the questions on your own strength.
Ans.
(a) True
(b) False
(c) True
(d) False
(e) False
(f) True.

30
Section-A
Q. 1. Read the following extracts and answer the questions that follow:
I remember the night my mother
Was stung by a scorpion. Ten hours
Of steady rain had driven him
To crawl beneath a sack of rice
(a) What incident of the night has been described in this extract?
Answer- the incident of a scorpion biting the poet's mother, at might has been
described in this entreat.
(b) Why did the scorpion enter the poet's house?
Answer- The scorpion entered the poet's house because it had been raining steadily
outside for ten hours.
(c) What actions of the scorpion suggest that it was scared?
Answer- The scorpion's action of hiding - elf under a large bag of rice suggests that it
(the scopion) was scared.
Or
How often I think of going
There, to peer through blind eyes of window or
Just listen to the frozen air, or in wild despair, pick an armful of

31
Darkness to bring it here to lie
Behind my bedroom, door likes a brooding Dog.
(a) Why does the poet want to visit her grandmother's house though the old
woman was dead?
Answer- The poet was in despair and hungered for the love which her grandmother
used to shower on her. Therefore, she wanted to visit her grandmother's house though
the old women were dead.
(b) Why does the poet call the windows of the house 'blind eyes'?
Answer- The poet calls the windows of the house 'blind eyes' because there is complete
darkness in the house now and nothing can be seen through them.
(c) (i) Why is the air in her grandmother's house called 'frozen'?
Answer- No one lives in the deserted house. Even the air does not seem to be moving.
Therefore, it has been called frozen.
(ii) What does the poet mean by saying, darkness to lie behind my bedroom?
Door like a brooding dog'?
Answer- It means that the poet is deeply engrossed in the memories of her childhood.
Q. 2. Answer the following in about 60 words:
What impression do you form about Sunil Gavaskar as a cricketer? (My First Steps)
Or
How did Baldeo know that the tiger was around? How did he react to it? (The
Tiger in the Tunnel)

32
Ans. Sunil Gavaskar as a cricketer
Sunil Gavaskar was fond of playing cricket from his early childhood. The influence of his
father, (a good club level checker) and his uncle who had represented India in four test
matches were the inspiration for Gavaskar. Sunil longed to win India-colored pull over’s.
In his early childhood his mother played with him. It shows that cricket was in his blood.
He touched his uncle’s pull-over’s with a sense of longing. He was also attracted to
many sourvenisrs and trophies earned by his uncle. He also loved to linger over the
autographs of every cricketer. He liked a. stump bearing the autograph of the 1952 India
and England Teams He worked as a Catalyst and sweated out his success. From a
touching platter he rose to the position of a top-ranking player in India's team
Or
Baldev came to the entrance of the darktunnel He heared the frightening cry of a deer.
He sensed danger He made sure that the line was clear. Here turned to the entrance and
sat down. The train was late. He began to nod. He was shaken out of sleep as he heard
the runt of a tiger. There was no place to hide. He held his are limity. The tiger jumped
into the cuttin. It ruch the best with his are on the der. The wounded beast attacked in
Baldes drus his are into the tigersleg it go: stuck in the bone and could not be pulled
out. The animal sprang upon and killed him.
Q. 3. Answer any three of the following questions in about 30-40 words each:
(a) What was realization of Dr. Benson about his watch? What was his instant
reaction to the realization?
(A Case of Suspicion)

33
(b) How did the narrator of the story I must Know the Truth' react to Aradhana's
reaction at knowing that she (Aradhana) was an adopted child?
(c) What was the plan of the Intruder behind choosing Mr. Gerrard to be killed by
him!
(II Were You)
(d) What was the place of studies in the education system followed during Rahul's
grandparent’s days?
(Father Dear Father)
Ans
a) On his way to attend a patient, Dr Burson offered lift to a stranger. He suspected that
the stranger has stolen his watch. He took the watch back from the person at
gunpoint. Later, he realisted his terrible mistake that he had relieved an army driver
of his prized possession i.e., his watch
b) Aradhna came to know that she was an adopted child. She was shocked to hear it.
She cried with closed lips. She went to the background and cried, 'Mother, you and
papa deceived me I hate you."
simmi tried to reassure Aradhna that the information wasn't true. She was upset because
Pamela (Aunt) had hart Aradhnas' feelings. She consoled Aradhana. She also admired
her figure, face and dancingtalent.
c) The interior planned to live as Gerard in his cottage after moldering him on would be
able to capture him. He would look like Gerard and would dress and talk like him.
d) The education system during the days of Rahul's grandparents aimed at teaching the
practical things of life. It was not related to the laws (of new ton or Archimedes) or

34
geometrical theorems and core (dry) subjects. It stressed that student should know
how to fix fuses or make a desk from the wood than learn the laws etc.
4. Read the following extracts carefully and answer the questions that follow:
(a) Bishamber Bath was a well-to-do grocer he came with a big party of friends
and relation with him for the wedding. A brass band playing a popular tune from
an Indian Film headed the procession, with the bridegroom riding a decorated
horse; Ramlal was overjoyed to see such pomp and splendour. He had never
dreamt that his fourth daughter would have such a grand wedding, Bholi's elder
sister who had come for the occasion were envious of her luck.
(i) To what occasion does the author refer?
Answer- The author refers to the occasion of Bholis' wedding
(ii) Mention two rituals of an Indian wedding
Answer- Abrass-band plays popular tune and heads the wedding procession. The
bridegroom rides decorated hares (mare).
(iii) Why did Ramlal feel overjoyed'?
Answer- Ramlal felt overjoyed to see the grand wedding of his daughter, Bholi.
(iv) Which word in the passage means opposite in meaning to jealousy'?
Answer- Envious

35
Or
In the tumult and confusion of our time, we stand facing both ways, forward to
the future and backwards to the past, being pulled in both directions. How can we
resolve this conflict and evolve a structure for living which fulfills our material
needs and at the same time, sustains our mind and spirit? What new ideals or old
ideals, varied and adapted to the new world, can we place before our people, and
can we galvanise the people into wakefulness and action?
i. What are the confusion people do face in present?
Answer- The present-day people of India face the confusion of looking forward to the
future and backward to the past and being pulled in bath direction.
ii. What is the need of the modern time?
Answer- The need of the modern time is to adopt our varied ideals to the new world to
serve as guiding principles of the Indian people.
iii. What will be the new structure of society that might resolve the conflict?
Answer- The classiness and casteless new structure of Society might resolve the
confusion.
iv. Which word in the passage means makes somebody act to solve a problem?
Answer- Galvanize

36
(b) Invariably a child learns and recognizes the faces of mother and father, of sister
and brothers who play with him, or the servants who prepare his meals and watch
him play in a nursery full of toys. He must also remember the rich colors of the
butter- lies and birds which children always love to watch. But when I was three
and a half, all these memories were expunged, and with the prolonged sickness
(meningitis) I started living in a world of four senses- that is a world in which

colors and faces and light and darkness are unknown.
(i) What are the blouses of a child below three years?
Answer- Recognizing and remembering the known faces, colors and rounds are the
blesses of a child below three years.
(ii) What did the speaker miss right from childhood?
Answer- The speaker missed the sweet inemories of sight, right from childhood.
(iii) To what illness does the speaker refer which deprived him of the blisess of
childhood?
Answer- The speaker refers to the sickness (ineningties) which deprived him of the blesses of
childhood.
(iv) Which word in the passage means similar to 'continuing for a long time'?
Amswer- Prolonged.

37
Or
In the West, surveys have consistently shown that the public prefers wind and
other renewable energy fornis over conventional sources of generation.
Wind energy is free, renewable resource, so no matter how much is used today,
there still be the same supply in the future. Wind energy is also a source of clean,
non-polluting electricity. Unlike conventional power plants, wind plants emit no
air pollutants or greenhouse gases.
(i) What fact has been revealed by the surveyors in the West?
Answer- The surveyors in the West have revealed the fact that the public prefers wind
and other renewable energy forms over conventional sources of energy.
(ii) Why do people prefer wind energy to other conventional sources of energy?
Answer- The people prefer wind energy to other conventional sources of energy
because it is free and is a renewable source. It is a source of clean and nonpolluting
energy.
(iii) In what ways is the wind energy environment friendly?
Answer- The wind energy is environment friendly because the wind plants do not emit
air pollutants or greenhouse effects.
(iv) Form a new word from 'electricity'.
Answer- Electrical

38
Q. 5. Read the passage given below and make a summary in about 100 words:
People depend on plants for their existence. Plants in the form of seeds, especially
grains, are important to people they are the principal ingredients in most people's
diets. Yet most of the plants that are important to people were domesticated, or
teemed, in prehistoric times. For example, before history was written, corn and
wheat became part of people's diets; People have grown these grains as crops in
small fields for thousands of years.
Scientists have only recently begun to keep records of the domestication of plants.
Because of their records, scientists can predict some of the problems in
domesticating a plant. On the other hand, there are three reasons why scientists
cannot guess all of the problems or all the solutions. The first reason is that they
have never been successful in taming a wild plant. The second reason is that the
scientists have kept records for a relatively short time. The third reason is that
each plant species is unique, different from all other plants. The jojoba is an
example of a plant that scientists are trying to domesticate.
Ans. Summary
Plants (seeds, grains) are the principal ingredients in most popular diets. Important
plants were tamed in prehistoric times. People used to grow corn and wheat, Recent
scientists keep records of domesticate of plants and can product various problems in
taminy.hem. They are unable to provide solutions of all problems. The reasons behind it
are as they have never been successful not among a wild plant. They keep record for a
relatively short period each plant species is unique. Nevertheless, the scientists are
trying to domesticate the jojoba plant.

39
The death of Dr. Christian Barnard, the famous transplant surgeon, has occurred at
a time when many of his modern counterparts are facing difficulties. Many of his
early problems, such as tissue rejections, have, to a great extent, now been solved,
thanks to the introduction of new drugs. However, there remains a major problem.
The people in need of transplant surgery far outnumber the available organs.
The shortage of organ donors has caused several doctors to call for urgent
improvement to be made to the system by which organs are donated. Many

countries such as Britain, has waiting lists of people whose lives could be saved by
being give a kidney, lung, heart, or liver transplant. Sadly, many of them die
before they reach the top of those lists.
Under the present British scheme, people are asked to carry donor cards, and/or
put their names on the national donor register. Thus, if they lose their lives
suddenly, for example, in a traffic accident, they have given permission in advance
of their deaths for their organs to be used. If they have not done so, surgeons are
faced with the task of asking the distraught next of kin for permission to use the
organs of the deceased. Of course the relatives are too upset even to think of such
a thing until it is too late. Organ transplants have to take place qaile soon after the
death of the doctor.
Dying and donating organs is not something -most of us like to think about, and
only about 14% of people have registered. Now, it has been suggested that,
instead of the present register, there should be a register of people who wish to
opt out of having their organs removed for transplant surgery.

40
(a) What difficulty in transplant surgery do the contemporary doctors face? Why
do they face such difficulties?
Answer- in transplant surgery the contemporary doctors face the difficulty because the
people inned of t available or gans.
They face such difficulties due to the shortage of organ donor.
(b) How does the problem affect the end of serious patients who need transplant
of organs?
Answer- There are huge waiting lists of those patients who need transplant surgery.
Many of them die before their turn coins.
(c) What system does the British Government follow to make the donors of organs
available? How is this scheme implemented?
Answer- The British Government asks the people to carry donor cords or get their
names entered in the national donor register to make use of their organs soon after
their sudden death.
(d) (i) Why do many people not like the system of donating organs?
Answer- Many people do not like the system of donating organs since they consider
the very notion as unpleasant and disturbing
(ii) What does the word 'distraught' mean as used in the passage?
Answer- Very sad/heart broken

41
Q. 7. Read the passage given below and complete the sentences:
Kerala's rivers are short and very wide and floods can occur at short notice. One
benefit from this lashing that the reservoirs are full and the power supply has been
fully restored. We had been having half an hour's load shedding every night for
the last couple of years and it was disrupting experience. Not much reading could
be done and one's favorite T.V. programs vanished in the darkness. The other day I
was speaking at a seminar on tourism and I casually suggested that Kerala should
promote monsoon tourism, and the rest of the year hotels and resorts go into a
kind of hibernation. This is stupid, I thought and I proceeded to describe charms

of summer and of the legendary monsoon. Rain cloys are seasonal everywhere in
India, and I can recall a number of film songs on the subject of badal.
The State of Kerala gets dressed up in gorgeous green and there is much activity
around Rains don’t stop work in the heavy, and whether it is harvesting or
planting, the rhythm of groups of young women in the open is a beautiful sight to
behold.
People in Northern India generally think that who south is always excessively hot.
On an average, us never gets as hot as the North, and if you are near the sea or in
the forest or the hills, it is pleasant or at least, bearable, even in the worst part of
summer, that is, April and May. The first week of June is when the monsoon hits
Kerala. Speculating about the monsoon's arrival is the daily topic of conversation.
When it bursts, it is sudden and spectacular.
(a) Two unusual features of the rain in Keral are (i)………. (ii)….
(b) The writer suggested about need to encourage monsoon tourism in Kerala of
the reasons: (i)………. (ii)……….

42
(c) People in North feel that the South is (i)……….but the fact is (ii)…….
(d) Word…….. Used in the passage can be replaced by dazzling.
Ans.
(a) (i) Light rains do not stop work in rice fields.
(ii) Sometimes rains are unusually heavy.
(b) (i) To keep resorts and hotels occupied
(ii) Six months of tourism in the year do not earn sufficient cash/foreign exchange.
(c) (i) always excessively hot.
(ii) That it never gets as hot as the North on an average.
(d) Gorgeous.
Q. 8. Read the given passage and answer the questions that follow :
Children always wonder why they have to slog. They always want to play and
concentrating on studies is always difficult. Most schools, instead of instilling

confidence in the students only put fear into them. In many schools the strength
of a classroom is about sixty or even more. So it is practically impossible for
teachers to attend to each student's problems. So the easiest way of maintaining
order and discipline in classroom is by instilling fear in the minds of the students.
So it's pity that most children grow up in this atmosphere of fear. No wonder they
often lack in confidence.

43
Parents too are to blame for this syndrome for they make the life difficult for their
children by setting unrealistic goals without even assessing their strengths and
weaknesses. And most parents try to live their dreams their children. By doing so, I
think they are doing a great injustice to their wards.
The years in junior colleges perhaps are toughest for any teenager. It is
bewildering to learn that some of them study for 16 to 18 hours a day. The
pressure to excel in academics begins from eighth or ninth standard.
Consequently, students are forced to keep punishing schedules, which do more
harm than good to them. Very few people realize that not all of them are cut out
for academics.
(a) Give two reasons why children have to work more than their capacity.
Answer-
i. The craze to excel others in academies.

ii. The parents compel the children to attain the unrealistic goals.
(b) Why do teachers fail to attend to each student's problem?
Answer- Teachers fail to attend to each student’s problem because the strength of the
classroom is unmanageable.
(c) In what ways do the parents do great injustice to their wards?
Answer-
i. The parents set unrealistic goals before the children without assessing their
strengths and weaknesses.

ii. Most parents try to live their dreams through their children.

44
(d) Which words/phrases used in the passage mean similar to
(i) Something which is not practical or possible?
Answer- unrealistic
(ii) astonishing/surprising.
Answer- bewildering
Q. 9. Fill in the blanks in the following sentences with appropriate passive form of
the verbs given in brackets:
Our result (a)…………. (declare) next month the evaluation work (b)……….
(complete) this week. Pass certificates (C)……….. (Obtain) from the regional
offices.
Ans.
(a) will be declared
(b) Will be completed
(c) Can be obtained.
Q. 10. Fill in the blanks in the following sentences with the appropriate form of the
verbs given in brackets:
Next year our centre (a)………… (Change). Last year we (b)………. (sit) for final
exam, at Sarvoday Vidyalay, Rohini. The Principal of the school (c)……… (Come) to
wish us 'good luck”. She (d) ………. (go) to every room for this.

45
Ans.
(a) will be changed
(b) Sat
(c) Came
(d) Went
Q. 11. Combine the following pairs of sentences using the connectors provided
against every pair:
(a) (i) The prices of gold and silver have gone too high these days.
(ii) It is a festive season these days (as)
(b) (i) I use a ball point pen for writing exams.
(ii) This pen has been manufactured by Rotamax. (Which)
(c) (i) Raghav told me.
(ii) New textbooks will be introduced from next session. (That)
(d) Tell me the reason. Why was Saurav Ganguly not priced by any team formed
for IPL Cup? (Why)
Ans.
(a) The prices of gold and silver have gone too high these days as it is a festive season.
(b) I use this ball point pen which has been manufactured by Rataman, for writing
exams.
(c) Raghav told me that new text books will be introduced from next session.
(d) Tell me why Saurav Ganguly was not priced by any team formed for IPL Cup.
46
Q. 12. Read the conversation given below and report in indirect speech:
(a) Akash: Have you completed your assignments?
(6) Vikas: No, I was busy with National Games Camp.
(c) Akash: Were you selected for the Relay race?
(d) Vikas: Yes, I am one of the first six players. Akash congratulated Vikas.
Ans.
(a) Akash asked Vikas if he had completed his assignment.

(b) Vikas replied in the negative. He (Vikas) told him (Akash) that he had been busy with
National Games Camp.
(c) Akash (further) asked him (Vikas) if he (Vikas) had been selected for the Relay race.
(d) Vikas replied in alterative. He (Vikas) told him (Akash) that he (Vikas) was one of the
first six players.
(On hearing this) Akash congratulated Vikas,
(a) Once my father/mother scolder me for no evident reason.
(b) Once I lost my money purse while travelling by bus.
(c) My country, I'm proud to be an Indian.
Ans. (a) once my father mother scolded me for no evident reason
The school was over. One of my class fell owns made me accompany, him to his house.
He introduced me to his parents who were lying in sick bed. I wished them an early
recovery from sickness. They were suffering from fever. They had no money to buy me

47
dicing. I offered to purchase medicine for them out of my pocket money. After a little
hesitation they accepted my offer. I spent the money I had-I had no money left to hire a
rickshaw. Therefore, I walked down the whole distance to my house. My parents were
keenly awarding my arrival. I was late by an hour in reaching home. They saw me
perspiring and gasping for breath. They scolded me for reaching home on foot on the
hot afternoon of summer season. I did not take their scolding to heart since had done a
noble deed.
(b) Once I lost my money purse while traveling by bus.
It was the first day of my annual examination. I boarded a bus. The centre for
examination was about ten kilometers from my house. The bus was packed to its
capacity. I searched my pocket for money. I was shocked to find my money purse lost. I
started crying because I was unable to buy a ticket. I told all about this incident to the
conductor. The heart less conductor asked me to get down the bus. I could not do so as
I was getting late for the examination. I found myself in a tight corner. I started weeping
an old man took pity on me. He purchased the required ticked for me. he also gave me
rupees twenty for my return journey. Later, I came to know that the old man was a
friend of my grandfather.
(c) My Country. I am proud to be an Indian
India of today is a developing country. It is on top of the world in the fields of science,
technology and nuclear weapons. Work is worship is the motto of her people. There is
peaceful coexistence among the people of different castes, creeds, religions and colors.
The people worship their respective deities without fear or prejudice. India enjoys
supremacy over other countries in the fields of medicine, ethical and moral Philosophy.
Indian scholars and thinkers are held in esteem everywhere. The people of this holy land
are honest India is the land of hoity rivers, historical buildings. old temples, mountains,

48
deserts and forests. Everyone lives in peace and prosperity here. The Indian civilization
and culture had ever been rich. I am proud to be an Indian
Q. 14. The following passage has seven mistakes of spellings and other
grammatical inaccuracies. Spot the errors and provide corrections in your answer
script. One has been done as an example:
Notice
A meeting who was schedule
For tow day had been pompon
Everyone has informed
Accordingly.
S. No. Error Correction
1 A The

49
Answer-
S. No. Error Correction
1 A The
2 Who which
3 Schedule scheduled
4 Two day today
5 Had has
6 Pospon postponed
7 Has informed has been informed
Q. 15. Read the following passage carefully. Make notes in points only, using
appropriate headings and sub-headings. Also use recognizable abbreviations:
Nobody knows why we sleep but we are need to. There are no rules about how
much sleep is necessary san but the average adult sleeps for 7 hours 20 min ufes.
About 8% of adults are happy with 5 hours or less and want 10 hours of more.
Babies need between 14 to 18 hours whereas the elderly need less than they did
when young but often take a nap during the day.
If you miss a couple of hours of neither sleep, nor harm is done. You may feel tired
irritable the next day but the body soon makes up for the loss. If you try to stay
awake night after night however, you soon begin to behave strangely. You lose
the ability to concentrate and your judgment is impaired. You begin to imagine
strange things and your behavior becomes deranged.
There are a number of causes for sleeplessness. Worry and depression are the most
common. Noise, light, cold and new surroundings also affect sleep.

50
Ans. 1. Sleep
1.1 common needs
1.2 reasons not known
2. Requirement 2.1 Average adult 7 hrs. - 20mts
2.2 Majority of adults 5 to hrs.
2.3 Babies 14 - 18 hrs.
2.4 Elderly people lesser than in youthanp during day.
3. Effects of lesser ….sleep
3.1 gredness
3.2 irritations
4. Results of staying awake for might
4.1 strange thinks’ i deranged beh'r
4.2 lack of conc.’s 4.3 impaired judges.
5. Causes for sleeplessness
5.1 Worry & depress'n
5.2 Noise, light, heat, cold.
5.3 New surround'gs.

51
Recognizable Abbreviations
Hrs hours
Mts minutes
Think’s thinking
Beh’r behavior
Conc’n concentration
Judgem’t judgment
Depress’n depression
Surround’s surroundings
Q. 16. Write a letter to the Director, Old Age Homes, Okhla Industrial Area, Delhi,
enquiring what various facilities are provided to old/senior citizens ?s a resident of

the Old Age Home. You are Ms. Shantal Mr. Girish Saxena, H-123, Mahalaxmi
Apartments, IP Extn., Delhi.
Ans.
H-123 ·
Mahalaxmi Apartment
IP Extn., Delhi
18th April, 20XX
The Director Old Age Homes
Okhla Industrial Area, Delhi.

52
Subject- Enquiry about various facilities to semior citizens.
Sir
Kindly apprise me whether the following facilities are provided to old/senior citizens
who reside in Old Age Home headed by you.
i. Separate room with attached toilet
ii. Proper ventilation and lighting.
iii. T.V./Radio set, Newspaper, generals and . books of personal taste.

iv. Daily gathering and weeking outings.
v. Freedom to visit home and relatives and to entertain guests.
vi. Liquid and tasteful food
vii. A companion of similar views and an attendant

viii. Chemical facilities and timely checkups.
ix. Provision for games, debates, quizzes etc. Early information is solicited
Thanking you
Yours faithfully,
Ms. Shanta/Mr. Girish Saxena.

53
Section—B
Option—1
aaQ. 17. Make four essential entries in the following message form about non-
availability of electric current and disruption in working of AC in cold storage.

Electrician has informed for communication to the shift I/C urgently.
Message Form
To: - __________________________________________
From: ________________________________________
Date: ______________ Time:___________________
Message:______________________________________
Taken by Neha Reception
Ans. Message Form
To: Shift Incharge, Electric Current
From: Sham Lal Rasistha
Date: 18th April, 20XX: Time: 11 a. m.
Message: 1. Non-availability of electric current
2. Disruption in working of A/C in cold storage
3. Electrician contacted but no result.
4. Early action desired.

54
Taken by. Neha Reception
Q. 18. What various registers, brochures and other documents does a receptionist
need for effective performance as a receptionist.
Ans. A receptionist at a hotel needs the following registers, brochures and other
documents for effective performance.
1: A telephone and an internal telephone directory.
2. An index book of telephones frequently used.
3. Names and addresses of hotels nearly along with other details.
4. Information about places of tourist interest.
5. Railways time table.
6. Flight schedule
7. Reservation vouchers 'c' form etc.
Q18- What various registers brochures and other documents does a receptionist
need for effective performance as a receptionist (Any six)
Answer- A receptionist a hotel needs the following registers, brochures and other
documents for effective performance.
i. A telephone and an internal telephone directory.

ii. An index book of telephones frequently used
iii. Names and addresses of hotel nearly along with other details.
iv. Information about places of tourist interest

55
v. Railway time table
vi. Flight schedule

vii. Reservation vouchers “c” from ect.
Q19- Pick up four appropriate ways to receive telephone calls and the appropriate
responses:
(i) I'm receptionist of Das & Co., Good morning.
(ii) Good morning. Hotel Moonlight. What can I do?
(iii) Yes, whom do you want to talk to?

(iv) 9714376077. This is Overseas Bank, Saket Branch. What can I do? T. (v)
Good morning, Am I talking to Mr. Gaur of Apka Hotel?
(v) You're right. This is Sarvodaya Hospital's O.P.D.

(vi) I'll do the needful, Mrs. Ghosh. You need not be formal. You're welcome.
Ans.
i. who is on the line, please?
I'm receptionist of Das & Co.. Good morning.
ii. Good morning. Hotel Moonlight. What can I do?
Please book me a double bed, well furnished room for coming Sunday (24 hours)
iii. It this Registrar's office. Delhi Universily. North Campus. Please
Yes, whom do you want to talk to?
iv. 9714376077. This is overseas Bank. Saket Branch. What Can I do?
Please renew my ID. NO. OBSB-394218 for twenty one months.

56
v. Good morning. Am I talking to Mr. Gaur of Apka Hotel?
Sorry. Mr. Gaur is on a week-ling holiday.
vi. It this Sarvodaya Hospital OPD?
You're right. This is Sarvodaya Hospital OPD.
vii. Should I send my servant to collect the premium of your LIC? Policy falling due
this month?
I'll do the needful. Mrs. Ghosh. You need not be formal. You're welcome.
Q. 20. A receptionist in the front office is supposed to perform at least four duties.
What are they?
Ans. Duties of a Receptionist in the Front Office a receptionist in the front office is
required to do the following duties.
i. To welcome the visitors and solve their problems and queries.

ii. To answer the telephone calls effectively.
iii. To attend to routine enquires.
iv. To take down messages from visitors and callers and pass them on to the concerned
person as soon as possible.
v. To make broking, reservations, can collations and plan schedules.
Q.21. Frame requests for the following:
(1) I want to talk to Mr. Wason.
Answer- Could I talk to Mr. Wason.

57
(ii) Information about availability of double bedroom on the ground floor is

needed.
Answer- Kindly provided information about availability of double bedroom on the

ground floor.
Option-II
Q. 17. What are the documents and forms that a receptionist in an office needs?
Ans. Needs of a receptionist in an office needs the following documents and forms.
(i) A receptionist if callers.
(ii) An appointment diary. A list of who is coming to see whom, why and when
(iii) A list of stall on leave/tour,
(iv) Telephone diaries (hath internal and goner

(v) Index book of telephones frequently used
(vi) Relevant forms and brochures
Q.18. Write a memo to the lead Stores for not submitting requirement of Air
conditioners in Sales Dept. of M/s. Aradhana Garments, Krishan Nagar, Delhi. You
are the Manager, Supplies.
Ans. Memo
Date: 23rd April, 20XX
From: Manager Supplies
Subject: Failure in submitting requirement

58
To: head stores, sales deptt.mps aradhana gar ments. Krishna nagar, Delhi.
Dear
I regret to inform you that you have failed to sub mit the requirement of Air Conditions
in your Sales Deptt
You are already late by two weeks.
Kindly treat this email as most urgent and send us the requirement immediately lest the
stock should be finished.
Looked forward to your early reply
Yours since plies
Q. 19. Read the following advertisement published in The Hindu, Delhi edition
about a vacancy:
Raman Garments, Pune
Wants to recruit a
Sales Executive in Maharashtra with
Attractive salary and
perks. Only graduate male candidates
Need apply with effective
Communication skill.

59
Attach copies of necessary certificates
To the Recruitment Officer
Write an application for consideration.
Ans.
67/2 (Block C - 19)
Mukhejee Park,
Tilak Vagar, New Delhi, 110015
18th April, 20XX
The Recruitment office,
Raman garments
Pune
Subject-Application for job Dear Sir,
This is with reference to your advertisement in The Hindu, Delhi edition inviting
application to recruit a sales executive in Maharashtra. I am a dynamic young man of
pleasing habits with the required qualifications and experience. I can join within a fort
night, if selected.
Yours faithfully:
Hardik Kaushik

60
Bio-Data
Full Name : Hardik Kaushik
Father's Name : Daveadra Kumar
Sharma Date of Birth : 17th February 1991
Sex : Male
Marital Status : Unmarried
Permanent Address : 610 Dichaon Kalan. Near Najafgarh, New Delhi 110043
Correspondence Add : 67/2 (Block C-19) Mukherjic Park, Near Tilak Nagar, New
Delhi 110018
Telephone/Contact No : 25989932
Qualification : Graduate in Arts
Experience : Nil
Language Known Fluency in communication (English, Hindi and Urdu)
Salary expected: Annual package of Rupees three lakhs +perks.
Enclosures : Birth certificate Degree (photocopy) Character Certificate
Q.20. what preparations should a candidate make to attend face-to-face in review
Ans. Preparation for attending interview
A candidate should make the following preparations to attend face-to-face interview

61
(i) He should analyze his strengths and weak. Nesses.
(ii) He should ensure that his appearance. Behavior and body language create the
right impression.
(iii) He should make himself conversant with the nature of work.
(iv) He should be ready to travel and ensure job security.
(v) He should address to dress code of the fin.
(vi) He should plan his time and journing.

(vii) He should become tension free.
Q. 21. Write an e-mail addressed to the Manager, Hotel Imperial, and Connaught
Place, New Delhi to book Conference Hall for today for All India Salesinen
Conference. Refer to previous communication. You are PA to the MD of Alembic

Medicines, Baroda
Ans.
FORMAT OF AN E-MAIL
Date: 15-04-20XX
From: P.A. TO M.D. Alembic Medicines, Baroda
Subject: booking conference hall request
To: Manager, hotel imperils, Connaught place, New Delhi
Dear
Refer to our previous letter dated the 4th instant book the conference hall for tomorrow
for All India Sales conference
Regards

62
SECTION-A
Q. 1. Read the following extract, carefully and answer the questions that follow.
(a) Papa, my grandfather speaks of a carefree and beautiful childhood, Of days spent in
plucking mangoes and guavas from their orchards, o picnics on the banks of the river
where the men cooked mouth-watering food, of playing marbles and gill dander. From
his talk, it seems, studies were an ancillary subject: and living and experiencing, the
major subject. Father, is he fibbing? Or is it possible that the world has turned tipsy
curvy in just about 70 years?
Papa, my grandmother is semi-literate. Yet she is at peace with her pots, pans, her
flowers and garden, her- Bhagvad Gita and scriptures. My mother, highly qualified is
highly strung, tense and nervous. Do you think literacy makes us, restless afraid and
frustrated?
(i) What was the main objective of education during the old days?
Answer- The main objective of education during the old days was living and
experiencing life. Studies were an ancillary subject
(ii) What fun activities formed the part of education during the old days?
Mention at least two such activities.
Answer- The fun activities forming part of education in old days were (a) plucking
mangoes and guavas from the orchards and (b) enjoying picnics on the river banks.
(iii) How does the writer's grandmother keep her busy in entertaining manner?
Answer- The writer's grandmother keeps her busy with her pens, pots, flowers and
garden, her Bhagvad Gita and scriptures.

63
(vii) Which word in the extract means similar to the following? 'Something that
provides support to main issue'?
Answer- Ancillary
OR
In the west, surveys have consistently shown that the public prefers wind and other
renewable energy forms over conventional sources of generation. Wind energy is free,
renewable resource, so no matter how much is used today, there will still be the same
supply in the future. Wind energy is also a source of clean, nonpolluting electricity.
Unlike conventional power plants, wind plants emit no air pollutants or greenhouse
gases.
(i) What is preferred as a source of generation of energy in the western

countries?
Answer- in the western countries, wind energy and other renewable energy is preferred
as a source of generation of energy.
(ii) What two advantages does wind energy have over conventional source of
energy?
Answer- Wind energy is clean and non-polluter source of energy. It does not emit air
pollution or greenhouse gases.
(iii) Why do people prefer wind plants?
Answer- People prefer wind plant because they emit no greenhouse gases.

64
(iv) Which word in the extract means similar to the following?
'Always behaving in the same manner'
Answer- Consistently.
(b) As might be expected, in the beginning it was tough for all of us for mother and my
father, for my three sisters and my brother, and for me too. The illness had left me weak.
The servants avoided me as though I were an evil eye personified. My sisters treated me
with care, as though I were a fragile doll, and mother wept. My father, who was a doctor
in the public health service, was grateful that I had got prompt and good medical
treatment, for delay would have. Affected my mind or endangered my life. But he, like
the rest, had no hope.
(i) What was the author’s illness?
Answer- The author had lost his eyesight.
(ii) How had the author's family people reacted to the author's illness? State
one such reaction.
Answer- The family members had different reaction to the author's blindness. His sisters
treated how with care as if he were a fragile do!
(iii) Why was the authors' father grateful to the health service?
Answer- His father was grateful to the health service because he had got prompt and
good medical treatment.
(v) Which word in this extract mean similar to the following?
'Very delicate
Answer-'fragile
65
OR
"Now tell me your name".
"Sweat broke out over her all body. Would her stammering tongue again disgrace her?"
For the sake of this kind woman, however, she decided to make an effort. She had such
a soothing voice; she would not laugh at her.
"Bh-Bh-Bho-Bholi", she began to stammer "well done, well done," the teacher
encouraged her. "Come on, now-the full name"?
"Bh-Bh-Bho-Bho", At last she was able to say it and felt relieved as if it was a great
achievement. "Well done," the teacher patted her affectionately and said," put the fear
out of your heart and you will be able to speak like everyone else".
(i) What two indications is there that prove Bholi was afraid and nervous?
Answer- Bholi was afraid and nervous as indicated through sweat that broke out over
her all body. Her stammering, too, had increased.
(ii) Mention two qualities of the teacher.
Answer- She was a very kind and affectionate lady.
(iii) Bholi stammered a lot yet the teacher did not lose her patience. How did
this help Bholi to utter her name, at last?
Answer- The teacher encouraged her to utter her full name. She asked her to put the
fear out of her heart. Bholi was then able to utter her name.

66
(iv) Which word in this extract means similar to the following? ‘to speak with
difficulty, often stopping in between'
Answer-Stammering
Q. 2. Answer the following question in about 60 words.
How did Aradhana react to the discloser of the fact that she was an adopted girl?
Why she behave in that manner?
(I must know the Trum)
OR
What effects of western invasion were noticed on India?
(India, Her Past and future)
Answer- Aradhana, the star dancer of Kamla Devi School of Dance and Music, wanted
to know the truth about her parents. She was eighteen years old. Aunt Pramela gave her
a rude shock by telling that she was no al but adopted child of Sunita. Aradhana broke
into tears. She wanted to know for certain the truth about her real parents. But she was
finally convinced that the adopting mother Suita loved her truly like her real daughter.
OR
India was powerfully influenced by the invaders and western rulers. Islam influenced
India positively and the western colonial powers brought about a new type of
domination and a new colonialism. There come up fresh idea and with the Industrial
Revolution that was growing up in Europe, had a healthy effect on the program of India.
We became educationally advanced.

67
Q.3. Answer the three of the following questions in about 30-40 words each:
(i) How did Nan-Kaka's (of Sunil Gavaskar) sharp observation power help the
parents of Sunil in locating the lost' baby (Sunil)? (My First Steps)
(ii) What was Baldeo's responsibility as a watchman?
(The Tiger in the Tunnel)
(iii) What was the truth about the watch that Dr. Benson had obtained from Evans?
(A case of Suspicion)
(iv) What two pieces of information about Gerrard were collected by the Intruder?
Why did he do so? (If were You)
Ans.
(1) Gavaskar's maternal uncle came to visit him in the hospital at the time of his birth.
His keen observation helped him spot a hole near the upper part of the left ear of the
child. The child, in the meantime, got mixed up with another one, born to a fisherwoman
in the same hospital. His uncle was quick to notice the missing hole in the child's ear.
The search revealed him sleeping beside a fisherwoman. Thus he was able to keep his
identity due to this uncle's observation.
(2) Baldeo was a signal man - a 'Khalasi'. He was posted at a small signal station outside
the entrance to a tunnel. His job was to light the lamp and signal to the train driver that
the track inside the tunnel was all clear. At night, his duty was to let the lamp burning
until the mail train passed safely.

68
(3) When Dr. Benson took out the watch at Mr. Sorley's farmhouse, he found that the
watch did not belong to him. Its top was broken and there was some inscription on it.
He discovered that the watch was a gift from the nurses to Mr. Evans. Mr. Evans had
saved the lives of nurses by showing personal bravery.
(4) The intruder collected pieces of information about Gerrard. He wanted to know if he
lived there alone and who were the people who visited him regularly. He wants this
information as he will get benefit out of it by living under the identify of Gerrard. He was
a killer himself.
Q. 4. Read the following extract and answer the questions that follow:
There is a house now far away where once
I received Love... That woman died,
The house withdrew into silence,
Snakes moved
Among books, I was then too young
To read, and my blood turned cold like
The moon
There, to peer through blind eyes of
Windows

69
(a) To which house does the poet refer? What does the poet remember?
Answer- The poet refers to the houses of her grandmother. She remembers the love
that she received from her grandmother.
(b) To which woman does the poet refer?
Answer- The poet refers to her grandmother.
(c) Explain
(i) My blood turned cold
Answer- I was petrified with fear.
(ii) The house withdrew into silence.
Answer- The house now had silence all over in the absence of grandmother.
OR
May the poison purify your flesh of desire, and your spirit of ambition they said, and
they sat around on the floor with my mother in the center.
The peace of understanding on each face.
(a) Who are 'they'? About which poison are 'they' talking?
Answer-'They' are the villagers. They are talking about the scorpion's poison.
(b) What did 'they' fear about the cause and effect of poison?
Answer- The poison would purify the mother's body and all the desires in it.

70
(c) Why did 'they' sit around the mother? Why did 'they' not get her (mother)
treated?
Answer- They sit around the mother to console her. They believed that they could care
her through prayers.
Q. 5. Read the following passage and answer the question that follow
Often students are very fond of reading books are labelled, by their comrades, as
bookworms. These disparagements generally come from the mouth of students who
consider themselves as being 'gamester's. Boys, who shine in athletics or in the playing
of some game particularly cricket, consider that sports is a better or nobler area for their
activities and for the expenditure of their energies, than the classroom or the reading
desk. The idea is born out of an inferiority complex inherent in the sports-minded
students who actually. Envy their fellows who shine academically. Academic honor has a
glamour which is unique.
It is not to be denied that the playing of games is a worthy activity, it is worthy in the
sense that the team spirit can be engendered in the individual only if he has learnt to
participate in the playing of games. It is also true that the player does much for society
and for his country on the field. It is true that the feeling of cooperation can be
cultivated in a person only through group activity. But studies shouldn't be sacrificed in
order that students devote their time only to the playing of games.
Let each type of activity has its own place in our daily round and then only, and then
alone, will be balanced division of interests produced the individual with a proper
perspective of things. That is the personality that we want our education system to
produce.

71
(a) Who are called 'bookworms'? Who often regard them so?
(b) Why do people call them 'bookworms? How does the writer appreciate
academically sound students compared to those who love games and despise
studies?
(c) How can students balance their love for studies and need for games?
(d) What is the aim of education as per the writer of this passage?
(e) Which word in the passage means similar to the following?
'Coworkers or a friend'
Ans.
(a) The students who often read books are called bookworms. They are regarded is.
They are regarded so by their comrades who consider themselves as being

gamesters'.
(b) They call them bookworms as they suffer from inferiority complex. But academic
honor has a glamour which is unique.
(c) Each type of activity has its own place in our daily life. So this balance of interests
should be cultivated among students so that they can love both studies and sports.
(d) Comrade
Q. 6. Read the passage given below and answer the questions that follow: .
After creating the worlds’ fastest mode of transport, the French are now returning to
something much simpler-the bicycle (Vela in French). In 2007, 10,000 public bicycles
were made available to the residents of Paris, in a new experiment on urban transport.
The basic principle is that nobody owns the bicycle, but everybody can borrow one. One
can subscribe to a year's access to the cycle for just C29 and a deposit of C150. Cycle
stands have been created outside every metro station in the city. With a magnetic card

72
in hand, one can simply help oneself to cycle; use it to ride up to one's destination and
part if at the nearest cycle stand.
It took three years of negotiation before the experiment was put into place, but one
week before the launch, nearly 8,000 Parisians had signed up for a subscription. The city
expects to have nearly 2, 00,000 by the end of the year. In the last seven years, Paris has
doubled its cycle tracks to 371 km at present.
This emerging new trend has quite a serious impact on urban planning as rules are
changed to suit a growing population of cyclists. Instead of the motorcar, in some

places the cyclists have priority, allowing them to use one-way streets and even ignore
traffic lights.
(a) What is the new experiment in the field of transport in France?

(b) What makes the writer feel that the new trend is successful?
(c) How has the new trend affected the traffic and town planning?
(d) How was cycling, throughout the city made convenient?

(e) Which word used in the passage means similar to the following?
introduction or beginning of something new
Ans.
(a) The new experiment in the field of transport in France is the use of bicycles.
(b) The growing number of people who cycles is proof enough that the new trend
successful.
(c) The rules are being charged to suit a growing number of populations of cyclists. The
cyclist has been given the first right of use on the road. They are also allowed to use
one-way streets and ignore traffic lights.

73
(d) Cycle stands have been made at metro station. One can ride a bicycle to his
destination with the use of a magnetic card. Paris has double the cycle tracks to 371
km. at present that made cycling easy.

(e) Trend.
Q.7. Read the following passage and complete the sentences with the information
contained in the passage.
There are several distinct dimensions in which our youth must equip itself. The first is
the physical. Building a great democracy and defending it from predatory aggressors
requires a young generation that is physically strong, with muscles of iron and nerves of
steel and for this it must equip itself by undertaking physical training and developing
physical fitness to the maximum extent possible.
The second dimension is the intellectual we cannot afford the luxury of mediocrity if we
are forged to go ahead in the scientific and technologically advanced age.
The third dimension is the dimension patriotism. of me this means deep urge for
National unity and progress. This alone can eradicates corruption and nepotism from
our land galvanizes our whole process of economic development.
Finally, there is the spiritual dimension which indeed is the main faculty that
distinguishes man beings from the myriad other forms of life that exist on this planet.
(a) Four dimensions in which youth must equip itself are
(i) _______ (ii) _____________
(iii)________ (iv) _________

74
(b) One of these dimensions is essential for
(i) _______and (ii) ___________
(c) As per the speaker concept of patriotism aims at
(i) _______ and (ii) _________
Ans.
(a) (i) physical (ii) intellectual (iii) patriotism (IV) spiritual
(b) (i) building a great democracy and (ii) Defending one's own country from predatory
aggressors.
(c) (i) eradicating corruption and nepotism and (ii) Galvanize our economic
development.
Q. 8. Read the following passage and make the summary of it in about 100 words.
I don't have a telephone because I don't really like it and also because I can work and
play, eat, breathe and sleep without it. I think it is a pest and time waster. It may create
unnecessary suspense and anxiety, as when you wait for an expected call that doesn't
come. It irritates when you keep ringing a number that is always engaged.
As for speaking in a public telephone box, that seems to me really horrible. You will not
use it unless you were in a hurry. You will always find other people 'waiting before you'.
When you are in and by the time you have begun your conversation your back is chilled
by the cold looks of somebody who is fidgeting to take your place.
If you have a telephone in your house, you will admit that is tends to ring when you
least want it- when you are asleep, or in the middle of a meal or a conversation, or when
you are just going out, or when you are in your bath. Are you strong minded to ignore
it? You think that there may be some important news or message for you. Have you
75
never rushed dripping from the bath, or chewing from the table, or dazed from the bed,
only to be told that you are wrong number? If your telephone rings and you decide not
to answer it, then you will have to listen to an idiotic bell ringing and ringing in what is
supposed to be the privacy of your own home.
Answer- I don't like a telephone, so I do not have we. I can be easy without it, as it is a
big nuisance in house. It is sheer wastage of time. It arouses avoidable curiosity in a
person speaking in a public telephone booth is even more horrible. People are prying
into your privacy. A telephone disturbs us when we are sleeping, eating or taking
showers. It becomes even more embarrassing to us when me do not answer a phone
and let it ringing. It then surely becomes an encroachment in our privacy.
Q. 9. Combine the following pairs of sentences using the connectors given against
each pair:
(a) (i) Sonu is quite busy in his promotional activities.
(ii) He accepted our invitation to preside over our musical concert. (Although)
(b)(i) It was a very comfortable journey.
(ii) I visited cyclone. (When)
(c)(i) The captain of the street children team hit the ball and crashed a glass
window.
(ii) The owner of the house came out calling names. (as soon as)
(d)(i) Gautama Gambhir has been decorated with Padma Shri Award..
(ii) He is most successful batsman during the test matches and ODI against Sri
Lanka. (Who)

76
Ans.
(a) Although Sonu is quite busy in his promotional activities, yet he accepted our
invitation to preside over our musical concert.
(b) When I visited cyclone, it was a very comfortable 'journey
(c) As soon as the captain of the street children team hit the ball and crashed a glass
window, the owner of the house come out calling names.
(d) Gautama Ghambir, who is the most successful batsman during the test matches and
ODI against Sri Lanka, has been decorated with Padma Shri Award.
Q.10. read the following dialogue and report in your own words:
Ashi: Can you tell me the telephone number of the District Medical Officer of the district
hospital.
Charu: Why do you need it? Is everything alright?
Ans. Ashi asked charu if he could tell him the telephone number of the District Medical
Officer se of the district hospital. Charu asked why he needed it and further asked if
everything was alright
Q. 11. Use the appropriate form of the words or given in brackets:
A notice (a) ………… (Issue) to inform candidates for the campus selection interviews for
the shooting of a documentary film on drug addicts. All necessary arrangements

(b)…………………. (Make) to make it an event. The State Health a Minister (c)……….. (invite)
to preside over the event.
Ans. (a) Was issued (b) were made (c) Was invited

77
words given in brackets:
The Chief Minister of the State (a) ________ (inaugurate) the Healthy Child Mela. More
than 80 children below three years (b) ________ (participate) in the competition. Ashish
Roy (c)__________(win) the Winner's trophy. A big hamper of Bourne vita (d) ________
(Award) to him by the chief guest.
Answer-
(a) inaugurated
(b) participated
(c) won
(d) was awarded.
(a) It suddenly started raining heavily
(b) Status of women in modern India

(c) Learning of English should be made compulsory in primary classes
Ans. (a) it suddenly started raining heavily
Monsoons were in full swing. I was in my school when the skies become overcast with
black clouds. Suddenly it started raining heavily. Thick drops of rain were falling on the
earth. Soon, it was water and waters everywhere. The streets and the roads has turned
into pools of water. There was severe water logging. Traffic came to a standstill. Low
lying areas were in undated by flood waters. Several houses were also merged in water
as the rain water entered these houses. Several cars and two wheelers stopped in the
middle of the road as the water had entered in their engines. But children were happy.
They played merrily in the water that had collected around them.
78
(b) Status of Women in Modern India
Status of women in modern India has got up Several notches as they seek party with
men. Now they are making their presence felt even in those areas which were
considered earlier entirely as man's bastion. Women are making their identify in
aeronautics engineering, navigation, medicines and even astro physics. Kalpna Chawla,
the daughter of Haryana, went on NASA mission to of U.S.A into space. What could be
greater than this that a woman is (MS Pratibha Devi Singh Patil) is the President of
India? Indian women athletes like Sania Mirza and Saina Norhwal are the shining stars in
tennis and badminton Women in modern India are really shining bright
(c) Learning of English should be made Compulsory in Primary Classes
Linguists are of the opinion that language build up of a student starts better at an early
stage. That is why they are pushing up the case for teaching of English at the primary
stage. Some of the states have already made it mandatory for teaching of English in
primary classes in Govt Schools. Public Schools have already been teaching it even in
Pre-Nursery Classes. That is the reason for better language build up of the students who
pass out from Public Schools. The states that have taken the initiative are showing up
better results.
Q.14. Write a letter to the General Manager Northern Railways suggesting ways
and means to make journey comfortable in unreserved compartments. You are
Yogesh Dutta of Luck now, UP.
Ans.
Yogesh Dutta
Adarsh Nagar

79
H.No. 437/14
Luck now, Uttar Pradesh
The General Manager Northern Railways
Delhi
Subject: Regarding steps to make journey comfortable in unreserved compartments.
Sir
I take this opportunity to thank you for taking initiative to make journey comfortable for
the rail Passengers. But I feel that those who travel in unreserved compartments, much
needs to be done for that. They are a neglected lot when it comes to facilities for
passengers. After all they also pay up fare for their journey, for which they could not get
reservation.
First of all, jute and coconut cushioned seats ir foam seats should be provided in the
compartments. Wooden seats, should be entirely replaced. There should be more

coaches in prestigious trains. Normally there are two or three coaches for General
Compartment. This number should be increased to at least four to five coaches. Broken
glass panes should be replaced periodically in winter, passengers have to face a lot of
hardship on account of harsh weather.
Hope you will take steps to make journey more comfortable of the sake of people who
travel in unreserved compartment
Yours truly
August 11, 2010
Yogesh Dutta

80
Q.15. The following passage has seven mistakes of spellings, use of inappropriate.
Verbs and other grammatical inaccuracies. Spot the errors and write the correct
forms. One has been done as an example:
There are people which are above petty matters and thots. Such peoples think as
human beings and treated others as human beings. Dr. Sadao was such a Japanese
doctors.
SNo. ERROR CORRECTION

1 Their There
Answer-
SNo. ERROR CORRECTION

1 Their There
2 Which Who
3 Abov above
4 Thots thoughts
5 peoples people
6 Treated treat
7 Doctors doctor

81
Q16 Read the following passage carefully and make notes in points only, using
appropriate headings and subheadings, and recognizable abbreviations.
Most workers spend eight or nine hours on the job. They work because it is unavoidable.
They need top make enough money for necessities: food. Rent, clothing, transportation,
tuitions and so on. They spend about one-third of their lives at work, but they hate it.
They complain and count the minutes until quitting time each day - or the days until
their next vacation.
By contrast, there are some people who actually enjoy work-infact, they love to work.
They spend many extra hours on the job each week and often taken work home with
them. These workaholics are as addicted to their jobs as other people are to drugs or
alcohol.
In some urban centers, workaholics are too common that people do not consider it
unusual. They accept the lifestyle as normal. Some workers in Washington DC work sixty
to seventy hours a week. They don't work sixty to seventy hours a week. They don't do
this because they have to, they do it because they want to.
Workaholics can be a serious problem. True workaholics would rather work than to
anything else, they probably don't know how to relax. Most of all, they hate to sit and
do nothing. Their life is usually stressful and this causes health hazards.
Answer-
Title- Different Types of workers
(a) Compiling Workers
(i) Spend about eight or nine hrs. At work
(ii) Money necessary for meeting daily requirement

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(iii) Spend one third of lives at work, yet hate it.
(b) Workaholics
(i) Enjoy mk. and even take work to home

(ii) Work extra hrs. Every mk. on job
(c) Workaholics quite common
(i) Workers in Washington DC work sixty to seventy hrs a week. They simply want to
work.
(d) Workaholics-a problem
(i) It can be serious problem also.
(ii) Workaholics don't know how to relax and hate to sitand do nothing.
(iii) That can make life stressful and cause health hazards.
SECTION-B
OPTION-1
Q. 17. Read the following conversation and write a message to be conveyed to the
person concerned:
Receptionist (R) : This is 634939. M/s Unique RO. Suppliers. Who is calling?
Caller (C) : This is Brijesh Chauhan from Rhino R.O. Service Center, Madhu
Vihar Could I talk to your I/c, Sales and Service?
Receptionist (R) : Sorry. He is away on tour. Could I take you message?

83
Caller (C) : Thank you, it is regarding award of rights to run a service center
for you R.O. equipment. The correspondence is on for more than a period of two
months. I want to know the status.
Receptionist (R) : Thank you Mr. Brijesh. I'll do the needful.
Date: 17th March……………………
To: ....................
From: ………………….
Message: ..................
Taken by........
Ans.
Date 17th March 2010
To 1/c Sales and Service
From Rajesh Chauhan Rhino
R.O. Service Center, Madhu Vihar
Message Awarded rights to run service center for R.O. equipment
Taken by Receptionist
Q.18. what will you do if a caller enquired about something relating to your office
but you could not understand what he says? Write ny four questions that you will
put to the caller.

84
Ans.
(i) Pardan Sir
(ii) Could you spell out the home please?
(iii) I'm afraid I'm not aware of it.

(vii) I'm not sure about it sir.
Q.19. what are (two) most important Documents and forms a receptionist
constantly needs?
Ans.
i. Railways Time Table

ii. Flight Schedule
Q. 20. How will you call out the following telephone numbers? Put the stroke (/) to
indicate the pause:
(a) 43691484
(b) 9733604791
Ans. (a) 43691484-four three/six nine/one four/ eight four
(b) 9733604791 – Nine Seven/double three sixty zero/four seven/nine one
Q. 21. Write responses to the following. Questions put by an occupant of a hotel:
(a) Would you book my return journey Chennai by any night flight?
(b) Can you arrange to wake me up at 4 a, to catch early morning flight to
Mumbai?
(c) Can I pay through a crossed cheque payable at par on all the branches?
(d) How much do you charge to deliver bouquet to someone in the city?

85
(e) Could you arrange a taxi to help me visit historical places in the city?
(f) Do you charge for an additional occupant belonging to my family in my room ?
Ans.
(a) Yaah Sir, my pleasure.
(b) Yes Sir, I'll surely give you awake up call
(c) Yes Sir, we accept that
(d) its only hundred rupees Sir.

(e) Yaah Sir, we can arrange one. I'll just let you know in a few minutes.
(f) Yaah! That is chargeable Sir.
OPTION-II
Q. 17. (a) Write an e-mail to M/s Saraswati Computer Clinic, Naya Bazar to renew
their service contract for your office computers. You are Senior Executive of
NOVEX, Delhi.
(b) Write an e-mail to Ms. Sarahna Tyagi to report on duty without any further
delay as her leave has not been sanctioned by the Secretary, NTPC. You are his
Secretary's Secretary
Ans. (a) e-mail

86
Το
M/s Saraswati Computer Clinic, ;
Naya Bazar
Sub: Plz renew service contract for computers service expires three
days after.
Sender: Mukesh, Senior Executive
NOVFX, Delhi:
(b)To
Ms Sarahna Tyagi
Sub: Leave not sanctioned by
Secretary. Report duty immediately
Sender: Kalpana, Secretary's P.A
Q.18. State what two entries are not essential in the format of a memo:
(a) Issuing Authority's name and signature

(b) Closing by writing yours sincerely
(c) The recipients' name and rank

(d) Salutation

87
Ans. (b) Closing by writing yours sincerely (c) Salutation
Q.19. what do the following expressions! signals of the speaker mean to the
audience?
(a) Should we call it a day?

(b) Let’s get down to business.
Ans.
(a) should we stop work for the day

(b) It means we should straightaway come to work (business) and not waste time
Q.20. you have read the following advertisement Respond to it by giving your
biodata:
WANTED
Sales Executives (either sex) for sale of flexible door and window blinds. Apply with biodata
to CEO. Flexible Furniture and lapestry, Industrial Area, Narnol, Delhi before 31st March.
Ans.
CEO. Flexible Furniture and Tapestry Industrial Area
Narnol Delhi
Sub: Sales Executives (either sex) for sale of flexible doors window blinds
Sir,
Kindly refer to your advertisement in The Hindustan Times dated March 14, 2010 on the
subject noted above. I offer my candidature for the same. Presently I'm working as sales

88
Executive with WIPRO group getting a gross salary of Rs. 30,000. Per month. My bio
data is enclosed herewith for your kind perusal. Your sincerely Keshav Gupta
End: Bio-Data
BIO-DATA
Name : Keshav Gupta Father's
Name : Sh. R. K. Gupta
Date of Birth : August 07,1985
Nationality : Indian
Marital Status : Single
Address : A-3/89 Janak Puri, New Delhi - 110058
Tel. No : 011-25554011
Key Qualification: BBA (Delhi University) DTP (Word processing) Base
Work Experience:
Marketing : Mosquito Repellent Coil Consumer Durables Health Products

Reference : Mr. Subroto Mukherjee Deputy Director (sales) WIPRO, Mumbai
(KESHAV GUPTA)
Q. 21. Write a report of the enquiry conducted by you about the causes of fall in
production of candles and consequently in its sale. You are Bajrang Das, Sr. Sales
Manager of t Ashoka Candles Lucknow.

89
Ans.
To
Mr. Gonsalve
Director Sales,
Ashoka Candles
Lucknow
From
Bajrang Dass
Sr. Sales Manager
Ashoka Candles
Lucknow
Subject: Enquiry report of production fall and poor sales
1. As ordered by you, an enquiry into the cause? of production fall and poor sales
was conducted by me. The findings are-
(i) The newly appointed supervisor, Mr. Ashok Chawla, did not perform his duty
discreetly, resulting in the worker staying away from their duty. Poor supervision
of labour caused fall in production drastically.
(ii) There was labour unrest due to none declaring of bonus and that resulted in slow
down tactics Mr. Ashok Chawla has been asked to explain his position within a
week.
Bajrang Das

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SECTION A
Q 1 Read the following extracts given below and answer the questions that follow:
They stood under a peepal tree, facing each other. My sister, tall, broad-shouldered, was
Looking down at my, mother, Aradhana pulled out the flowers from her hair. She cried,
'You deceived me, you and papa. All of you. I hate you. I hate all of you, everybody, and
everything."
Iran towards her. "No Aradhana," I pleaded, "Don't say that, please don't say that."
She didn't see me nor did she hear me. Her shoulders trembled as she turned away from
both mother and me.
(i) Who are 'they'?
(ii) Why were they standing facing each other?
(iii) Why did Aradhana say that everybody had deceived her?
(iv) What action of Aradhana shovis that she was wild angry?
Ans.
(i) 'They' are Aradhana and her mother. :
(ii) Both of them were stressed due to the remarks of Aunt Pramela,
(iii) Aradhana thought that nobody told her that she was an adopted child. So she
felt that everybody had deceived her.
(iv) Aradhanan's shoulders were trembling and she was not hearing her sister also.
This action shows that she was wild angry.

91
Or
Change is essential but continuity is also necessary. The future has to be built on the
foundations laid in the past and in the present. To deny the past and break with it
completely is to uproot ourselves and sapless, dry up. It was the virtue of Gandhiji to
keep his feet firmly planted in the rich traditions of our race and our soil and, at the
same time, to function on the revolutionary plane. Above all, he laid stress on truth and
peaceful means. Thus he built on old foundations, and at the same, oriented the
structures towards the future.
(i) How can future of a country be built?

(ii) What is going to happen to a country if links with past are broken?
(iii) What was the secret of Gandhi's success in life?
(iv) What does the writer want to say, "He laid stress on truth and peaceful
mcans"?
Ans.
(i) the future of a nation can be built on the foundation laid in the past and in the
present.
(ii) If links with past are broken, it will uproot us and leave us sapless and dry. .
(iii) The secret of Gandhi's success in life was that he kept his feet firmly planted in
the rich traditions of our race and our soil.

(iv) It shows us Gandhian philosophy o truth and non-violence. He never advocated
for violence and was always for truth only.

92
(b) The tiger drew off and sat down licking his wounded leg, roaring every now and then
with agony. He did not notice that faint rumble that shook the earth, followed by the
distant puffing of an engine steadily climbing. The overland mail was approaching.
Through the trees beyond the cutting as the train advanced, the glow of the furnace
could be seen, and showers of sparks sell like diwali lights over the forest.
(i) How did the tiger get wounded?
(ii) Why was the earth rumbling? 1
(iii) How did the tiger ultimately realize that the train was advancing towards
him?
(iv) Which ward in the extract means 'extreme physical pain'?
Ans.
(i) The tiger got wounded as a result of being attacked with an axe by Baldev.
(ii) The earth was rumbling due to a train approaching there.
(iii) The tiger ultimately realized that the train was advancing towards him as it came
through the trees with sparks flying out of its furnace.

(iv) Agony.
Or
He read all available literature on blindness. He learned that almost all India's blind
people had turned to begging for their livelihood or had become owners of pan and biri
shop and spent their days rolling nuts and condiments in a betel leaf. Or tobacco in a
cigarette paper. He was determined that this was not going to be the fate of his second
son, and he started corresponding with many of the prominent educational authorities,
asking for their advice. The replies were not optimistic.

93
For the blind, educational facilities and personnel were limited, and often the schools
became semi-asylums with all ages grouped together in classes without any gradation
system.
(i) Who is 'he'? Why did he read all literature related to India's blind people? 1
(ii) What did 'he' learn about the Indian blind people?
(iii) What did 'he' learn about the educational facilities available for the blind
people?
(iv) Which word in the extract means similar to 'means of earning money?
Ans.
(i) 'He is the author's father here. He read all available literature related to India's
blind people as his son had also lost his eyesight and was seeking a cure for him.
.
(ii) He learned that almost all blind people of India had turned to begging for their
livelihood and spent their days rolling nuts and condiments in a betel shop or
tobacco in a cigarette paper.

(iii) He learn that educational facilities for the blind people were limited and found
that blind children of different age groups were clubbed together.

(iv) Livelihood.
Q. 2. Answer the following questions in about 30-40'words each (any three).
(a) How was Sunil Gavaskar traced in the hospital? (My first Step)
(b) What opinion does Rahul, the writer of the letter to his father, have about
modern education system? (Father, Dear Father)

94
(c) In what way use of wind energy advantageous? (Fuel of the Future)
(d) What was Evans position in the before his retirement? (A Case of Suspicion)
Ans.
(a) Gavaskar had a hole in the upper part of the left ear lobe. His maternal uncle found
that the child had been swapped with another baby in the hospital. Gavaskar the
baby was found sleeping blissfully beside a fisher. Women who had given birth to a
child in the hospital

(b) The writer thinks that modern education system lays emphasis on learning rather
than learning how to lead a beautiful life. The lessons learnt are not applied in daily
life. He would like to be able to use it in daily life.
(c) Wind energy has advantages over the other sources of energy. It is cheap. It is a non
polluting source of energy. It is free and renewable source of energy
(d) Evans worked as a driver in the ambulance section in the army.
Q. 3. Answer the following question in about 60 words.
I low did Gerrard get rid of the Intruder? (If I was you)
Or
. What are the two opposite trends that coexis in modern India?
(India, Her Past and Future
Ans. Gerrard was a young stage artist. One day he was packing his travelling bag to
leave his cottage. A man, Vincent Charles, holding a revolver in his hand, broke into his
cottage. His plan was to kill the mysterious Gerrard and then live as Gerrard himself. It
was his trick to elude the police. Gerrard outwitted him soon.

95
He said that he was wanted by the police who might come to arrest him. He suggested
that they should escape. He managed to shut him up or the cupboard and rang up the
police
Or
Nehru feels that in modern India, both the opposite trends coexist. It is not easy to
describe India's past and future. The past has been remarkable. It fills him with pride and
wonder. The people in the past had an urge to know. The ancient civilization was
advanced and tolerant. But gradually the freshness of thoughts was lost. The Society got
broken into castes and classes. These two things have coexisted in Indian Society.
Q.4. Read the following extract and answer the questions that follow:
May your suffering decrease
The misfortunes of your next birth, they said
May the sum of evil
Balanced in this unreal world
Against the sum of good become diminished by your pain.
(a) Who are 'they'? What did they say about the effect of the scorpion bite?
(b) What do 'they' say about the effect of the scorpion bit in future?
(c) What, according to 'them', will be the effect of poison on ‘good’?
Answer-
(a) 'They' are the villagers who had come to sympathies with the poet's mother. They
wished that the pain of the bite of the scorpion should decrease.

96
(b) They wished that the sufferings of the next birth should get decreased.
(c) Good will negates the effect of evil.
Or
You cannot believe' darling, Can you, that I lived in such a house and was proud and
loved...I who have lost my way and beg now at stranger', doors to Receive love, at least
in small change?
(a) Who are the two persons in conversation?
(b) What is the speaker regretting for?

(c) How does the speaker compensate that loss? Why?
Ans.
(a) The two persons in conversation are the poet and the reader.
(b) The speaker regrets for the loss of her grandmother's love, which is no more in this
world.
(c) The speaker compensates that loss by seeking that love from the strangers.
Human beings are the most paradoxical of all animals - they are both creators and
destroyers. On the one hand, they have created the most beautiful paintings and most
complicated machines; on the other hand, they are destroying this living planet slowly
but steadily. Their greed has brought many an animal species to the verge of extinction.
Human beings continue to poison the environment with toxic chemicals.

97
Scientists think that life began on earth about twenty million centuries ago. The plants
and animals which we see around us are the products of an endless process of
evolution. All the animals are products of their habitats and are moulded by their
environment. They are our heritage and we have a simple duty to look after them for
generations to come.
Since the beginning of life on earth, quite a few species have become extinct and have
been replaced by other evolving species. Yet there is no doubt that human beings have
speeded up the process of extinction. Some animals are threatened today because too
many of them have been killed indiscriminately. Other species are endangered because
their natural habitat is being thoughtlessly destroyed. Human beings are cutting down
forests, draining the marshes and polluting the soil, rivers, seas and the atmosphere.
Complete the table given below:
Human beings Human beings as
Creators: destroyers
(a).................. (b)..................
(b)................ (b)…………….
(c)……………..
(d)……………..
(e)…………….
(f)……………..

98
Ans. Human beings as creators:
(a) Created the most beautiful paintings.

(b) Created most complicated machines.
Human beings as destroyers
(a) Destroying this planet slowly.
(b) Brought many animal species to the verge of extinction.
(c) Poisoning environment with toxic chemicals

(d) Indiscriminate: killing of animals.
(e) Destroying natural habitat of other species of animals.

(f) Senseless cutting down of forests, draining the marshes and polluting soil and rivers.
Q 6 Read the passage given below and answer the questions that follow:
At present social structures and values are undergoing transformations from traditional
to modern. There is a rapid stride in urbanization and industrialization leading to the
breaking up of joint family and property. This has ultimately weakened the traditional
families, social position and status of the aged in the family. From time to time changes
in the institutions of marriage and family have diminished the control of the parents
over their children. It has increased the freedom of children and they view the aged as a
useless and non-productive entity. Modernization has eventually led to the degradation
of their status and authority.
Consequently the integrity of the family and existence of the elderly as an integral part
of the family are being uprooted. The importance of their functional positions thus
declines and consequently their authority and much of the respect and prestige that
they enjoyed earlier get faded. These changes generally bring about depression in older
people.

99
As old age advances, events of home may also contribute more to their problems. The
'emptiness' feeing arising as a result of the grown-up children leaving the home,
daughters departing as a result of wedlock and sons leaving station in pursuit of higher
education or jobs may make the aged more lonely. The loneliness also arises because of
premature loss of spouse. This would deprive the person of a long-standing emotional
bond that had provided plenty of emotional security.
(a) What was the status of the old people in India?
(b) What are the causes of disintegration of joint family?
(c) What are the two main causes of loneliness being felt by the old people in the
modern world?
(d) Which words in the passage mean similar to the following?
(i) The state of being whole and not divided (para 1).
(ii) A husband of wife (para 2)
Ans.
(a) Old people enjoyed a position much respect and authority in India.
(b) Rapid rate of urbanization industrialization are the causes of disintegrate of joint
family.
(c) The old people in the modern world loneliness on account of -
(i) Grown-up children leaving the he daughters departing after marriage and leaving
in pursuit of jobs.
(ii) Premature loss of spouse.
(D) (i) integrity, (ii) spouse

100
Q. 7. Read the passage given below, answer the questions that follow:
After creating the world's fastest mode of transport, the French are now returning to
something much simpler, the bicycle (Velo in French). On July, 15, 2007, 10000 public
bicycle were made available to the residents of Paris in a new experiment on urban
transport.
The basic principle is that nobody owns cycle, but everybody can borrow one. For £ 29
and a deposit of £ 150, one can subscribe to year's access to the cycles. Cycle stands
have been created outside every metro station in the city. With a magnetic card in hand,
one can simply helps to a cycle, use it to ride up to one destination and park it at the
nearest cycle stand.
It took three years of negotiations before the experiment was put into place but one
week before the launch, nearly 80000 Parisians had signed up for a subscription. The city
expects to have nearly 200000 by the end of the year. In the last seven years, Paris had
doubled its cycle Tracks to 371 km at present.
This emerging new trend has quite a serious impact on urban planning as rules are
changed to suit a growing population of cyclists. Instead of the motorcar, in some
places cyclists have priority, allowing them to use one-way street and even ignore traffic
lights.
Finally, it comes down to a personal choice that the French are making. Cycling is good
for one's health according to some studies half an hour cycling per day can significante
one’s life span, reducing stress and hypertension. It is also an efficient tool of weight
control .On the other hand, a cycle is a non-polluting form of transport, using no fuel
and creating no emission

101
(a) What is the new experiment in the field of transport in France? How did it
affect on urban planning.
(b) How do you know that it was a popular experiment?

(c) What is the system? How far is the system successful?
(d) What are the two reasons for choosing this new system?
(e) Find out the words from the passage which means similar to the following:
(i) Introduction or beginning of something new (Para 1).

(ii) Formal discussion between people to arrive at certain decisions (Para 3).
Ans.
(a) The new experiment in the field of transport in France is promoting the use of
bicycle. It had a lot of impact on urban planning as rules were changed to suit the
growing population of cyclists.

(b) This experiment caught the fancy of the urban French as 80000 Parisians signed up
for a subscription of cycle usage in one week before the launch of this scheme.
(c) The system is that nobody owns. The cycle but every body can borrow one. For £ 29
and a deposit of £ 150, one can subscribe to a year's access to the cycles. One can
use it to ride up to one's destination and park it at the nearest cycle stand. The
system is successful as more and more Parisians are switching over to it.
(d) Two reasons for choosing the new system are:
(i) Cycling is good for health and reduces Btress and hypertension.
(ii) Cycling is non-polluting for... of transport that uses no fuel and creates no
emission.
(e) (i) experiment, (ii) negotiations

102
Q. 8. Make a summary of the following passage in about 100 words:
Ask people whether credit cards are a necessity or a luxury, and most would reply term
them a necessity these days. Credit cards are considered a boon for the ready
convenience they confer on the user - You don't have to worry about carrying enough
cash when you go for shopping or to a restaurant. Just flash your card, sign and walk
out.
But there are many who criticism credit cards for the easy-money syndrome they
generate. It is true that many people fall into a debt trap- thanks to the extensive use of
their cards. But if you are careful with your expenses, they can be a handy thing to have
around. Hence you need to consider the term 'responsible usage and understand the
actual significance of living on credit.
Remember that using a credit card doesn't mean 'free' credit. In effect, what you are
doing is merely postponing payment. While it looks real good to have to pay only one
or two thousand a month on your card, remember that you are paying interest on the
amount you 'resolve' from one billing cycle to the next.
But there's one precaution we should add. Always settle a credit card bill in full for two
good reasons. First and foremost, if you are not able to pay up now, you shouldn't have
spent it in the first place. Second, the credit charges tend to be extremely high ranging
from 2 percent to 3 percent per month.
Ans. Summary
Credit cards are convenient to use. They save us the botheration of carrying cash for
shopping or going to restaurant. But they also create easy money syndrome. People fall
into a debt trap. So we should use them responsibility. It is not a free payment but only
deferring payment. But we have to pay interest from one billing cycle to the next. We

103
should be cautious to pay the amount of a credit card in full – failing which we will have
to pay interest ranging from 2 percent to 3 percent per month.
Q. 9. Fill in the blanks in the following sentences with appropriate passive form of
the verbs given in brackets:
A robbery (a)............... (Report) in Kalkaji by the police. The robbers (b).............. (Obstruct)
by a 75-year old man present in the bank. But the robbery could not (c)............... (Evade)
even by the gunman.
Answer- (a) was reported, (b) were obstructed, (c) be evaded
verbs given in brackets: --
I (a) ..........withdraw a huge sum from the bank today. I needed this amount (b)............
(Pay) as income tax of my father. The Income Tax Department (c)............ (Issue) a notice
to pay the due amount immediately. The cashier (d) .........releases a receipt to this effect.
Ans. (a) withdrew, (b) to pay, (c) had issued, (d) released.
Q. 11. Combine the following pairs of sentences using the connectors given
against each pair.
(a) (i) Hindi is an easy language.
(ii) It is understand by most of the Indians. (Which)
(b) (i) I will wait for him.
(ii) He is expected to arrive shortly
(till)

104
(c) (i) Several trains have been delayed due to fog.
(ii) The railway enquiry clerk informed us. (That)
(d) (i) The school bus arrived.
(ii) We rushed to board it.
(As soon as)
Ans.
(a) Hindi is an easy language which is understood by most of the Indians.

(b) I will wait for him till he arrives.
(c) The railway enquiry clerk informed us that several trains have been delayed due to
fog.
(d) As soon as the bus arrived, we rushed to board it.
We rushed to board the school bus as soon as it arrived.
Q. 12. Read the following dialogue. Complete the passage given below based on
the dialogue as reported by a listener.
Neha: Will you report to the NCC camp in May?
Ashi: Sorry, I have to take Entrance Examination for CBSE PMT during that time.
Neha asked: (b)..........
Ashi: A……………..

105
Answer-
Neha asked Ashi if she would report to the NCC camp in May.
Ashi: A........Ashi expressed her regret saying that she had to take entrance examination
for CBSE PMT during that time.
Q.13. Write a paragraph of about 100 on any one of the following topics
(a) We celebrated our grandparents' golden jubilee anniversary.
(b) I visited the international book fair

(c) It was the most exciting event of my life
Ans. (a) We celebrated our grand pa golden jumble celebrations.
Yesterday, my grandparent’s completed, their fifty years of married life. We intended to
make it a memorable event. So we decide to Host a party in their honor. We got a black
suit for our grandfather and my grandmother was draped in tusser silk. We purchased
garlands for them to exchange their vows again. A pandit chanted hymns, as my
grandparents took circles round the fire. It was an occasion full of fun and langhter
Lastly, all of us showered petals upon them and wished them a happy and healthy life. It
was followed by a sumptuous buffet. All Of us enjoyed the moment a lot.
(b) I visited the international book fair.
An International Book fair was being held India International Trade Fair (IITF) at Pragati
Maidan Delhi. I decided to make it to the book fair. Being a voracious reader, I was
interested in books on Science and Technology. Besides I am interested in fiction also.
So I picked up novels of Arundhanti Roy, Vikram Seth and Salman Rushdie. There were a
lot of good books on saving earth and preserving wild life. Lots of material was there on

106
environmental pollution. There was enough material for children as books with cartoons
and animation were on display. It was really very informative visit.
(c) It was the most exciting event of my life
The day I got an appointment from Infosys was the most exciting event of my life. I had
done an advanced three year course in computer after my plus two exams. Having
completed the said course, I sent my Resume to a number of IT companies. But the offer
from leading Infosys was the icing on the cake. The company had offer a very lucrative
offer to me along with handsome perks. I was to undergo a three month's training
before I got induction in the company. I was feeling myself to be on cloud nine. My
friend’s and well wisher came to congratulate me. I was under obligation to throw e
party to my close friends. So I took my friends at Mc Donald’s in the evening. We also
watched a movie Raaj.....the mystery continues. It was really an unforgettable and most
interesting day of my life.
0. 14. Read the given advertisement:
WANTED
A Receptionist of either sex
For
MRP International School
Sector 6, Dwarka
Apply within 10 days with your CV and copies of the degree and certificate of
experience,
Apply to the Director

107
Write an application in response to the given advertisement.
Ans.
The Director,
MRP International School
Sector, 6, Dwarka Delhi,
Sub: Application for the post of Receptionist
Sir,
Kindly refers to your advertisement in the Indian Express dated June 15, 2009 on the
subject noted above. I offer my candidature for the sane. ‘Presently I am working as
Receptionist in a Private Company. I have completed my degree in Secretarial Practice
from Pune and will verse. With computers also. I can handle well all sorts of calls from
people and adept in telephone manners. I have got very pleasing, manners. I will prove
my worth as a person is given a chance to serve your institution.
Hoping for an early call from you
Your sincerely
Meenal
Encl : Resume
Name: Ms Meenal
Father's Name: Sh. N.K. Singh
Address. A-3/19 Ashok Vihar,

108
Tel. No. : 011-2748692 (R) 9476583232 (Mobile)
Nationality: Indian
Marital Status: Single
Qualification: BA (Pass Course) from Maitrey College, Delhi Advanced Diploma in

computer. Degree in Secretarial Practice.
[Meenal]
Q. 15. The following passage has seven mistakes of spelling, use of inappropriate
words and incorrect grammar. Spot the errors and write the correct forms as
shown below. One is done for you to serve as an example:
Drug abuse is prevalent across all section of a society. The rich is mainly involve in
use of drugs such as heroin and other substances who are expensive. The street
children are addicted to smoking, drinking illicit liquor.
S. NO. Error Correct Form

1 Section Sections
2 Is are
3 Involve involved
4 Off of
5 Wich which
6 the the

109
Q. 16 Read the following passage carefully. Make notes in points only, using
appropriate headings and subheadings. Also use at least two recognizable

abbreviations
It would be wrong historically to consider that the great part that the women of India
played in the Non-Cooperation Movement and the position they have achieved for
themselves in modern Indian life was the result of a sudden transformation.
Undoubtedly, in ancient times India enjoyed a much higher status than their
descendants in the eighteenth and nineteenth centuries. From the earliest days there
had been many notable women in India-poets, scholars, capable administrators and
leaders of religious movements. Even the eighteenth century produced women like
Ahalyabai Holkar whose administration of Indore State was considered a model for all
India. But there is no doubt that speaking generally; the condition of Indian womanhood
had sunk low.
Kept vigorously secluded behind the purdah in many parts of India, denied facilities of
education and compelled under the system of child marriage at least among some of
the higher classes to maternity when their sisters in other countries were in school, and
kept under subjection during marriage and forced to live a life of misery during
widowhood. Indian women in the beginning of the nineteenth century were probably
among the most backward of their sex all over the world.
Brahmo Samaj led the movement for emancipation. Ancient rules of purdah were
broken and Brahmo women moved freely in society.
Ans. Heading: Role of Women in Noncooperation movement.
1. Women emancipation-no sudden transformation.
2. Women enjoyed higher status in eighteenth and nineteenth centuries.

110
3. Notable women poets and administrators like Ahlaya Bai have been in India.
4. Generally conditions of Indian women sunk-low-subjected to child marriage and

miserable widowed life.
5. Ninetieth cent. Women most backward.
6. Brahmo Samaj led movement of emancipation. They moved freely in Society.
SECTION B
OPTION-I
Q.17. Read the following conversation and write a message accordingly.
Caller : Is it Max Hospital, Saket?
Receptionist : You are right Sir, what can I do for you?
Caller : I'm Engr. Verma. I want to seek an appointment from Dr. Mehra, the
physician. Receptionist: Let me check. Sorry, he is not free today. Could you wait till
tomorrow?
Caller : It's OK. It is not so urgent.
Receptionist : He is free between 11 a.m. and 13.00 hours. Should I mark the day
and time?
Caller : Yes, 11.30 a.m.
Receptionist : The needful will be done. He sits in Room No. 131. Please report at the
general 'May I Help counter.
Caller : Thanks. Thank you.

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MESSAGE FORM
To.............……………………………………………………………….
From: ………………… Time ....................... Date……………..

Message ...............................................................................................
Taken by.............................
Ans.
MESSAGE FORM
To : Dr. Mehra
From : Engr. Verma Time: 10.30 am. Date 25/5/09
Message : Engr. Verma will see you at 11:30 a.m. on 26/5/09.
Taken by : Anita, Receptionist
Q. 18. How will you begin and carry on the telephonic conversation with the caller?
Mention four such steps?

112
Ans.
(i) Greets and gives identity
(ii) Offers help
(iii) Obtains caller's name.

(iv) Acknowledges the call
Q. 19. What four documents registers should an efficient receptionist have on her
desk?
Ans. An efficient receptionist should have.
(i) Brochure, Booklets and Print Material - keep handy information about hotels
(ii) Message Forms
(iii) Internal Telephone Directory

(iv) Reservation Vouchers.
Q. 20 what is the missing in this conversation between a caller and the

receptionist? Write the appropriate response.
Caller: Could you connect me to Jet Airways, booking and cancelling desk Receptionist:
It is not possible as our outgoing telephone calls are disrupted.
Ans. Receptionist: Sorry Sir, there is disruption in our outgoing telephone calls. you
please call at 245758 in this regard ?
Q. 21 Write appropriate replies to the following complaints of the customer:
(a) Customer: Someone laid the butter too thick.
Reply...................................

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(b) Customer: There wasn't hot water supply in the bathroom.
Reply.........
(c) Customer: My TV is not functioning.
Reply.............
(d) Customer: My breakfast was delayed. I'm late.
Reply: ……………………….
(e) Customer: I'm failing to contact my family. Do something, please.
Reply: …………..
(f)Customer: The bathroom door cannot be locked properly.
Reply: ..............
Ans.
(a) Reply : Sorry sir, the water should have asked you first. I am replacing il.
(b) Reply: We are sorry for the inconvenience Sir. Due to pipe leakage, the solar water
heating system was not working.

(c) Reply: I'm sending a mechanic to fix it sir. He'll be there right now.
(d) Reply: Sorry Sir, the waiter goofed up your order for another room.
(e) Reply: Could you please give us. The contact numbers of your family. We'll try to get
in touch with them.

(f) Reply: Sir, it could be due to exposure to moisture. I'm sending someone to fix it.

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OPTION-II
Q. 17. Write an e-mail to anil.nkg@rediffmail.com to expedite supply of office

writing pads. You are 1/c stores with email ID sanchar. stationers@yahoo.com.
Ans.
Το
anil.nkg@rediffmal.com
Pleas expedite supply of office writing pads
Sender: B.K. Singh Snachar stationers@yahoo.com
Q18. During the official interactions/ meetings, what the boss means when he/ she
says:
(a) Well, I think that's all.
(b) Shall we call it a day?
Ans
(a) He means that the meeting has ended

(b) He means that the proceedings of the day should end here.
Q. 19. Complete the following memorandum. Two important entries are missing in
this memo. Write them in your answer scripts:
To Mr. Raghav Rajan, SO
It has been overused that he had been absent from his duty for last three days
without any intimation.

115
It amounts to indiscipline and demands strict action if he doesn't report within

next three days.
(M. Singh)
Ans. Missing information
(i) Dates of absence not given

(ii) Deadline for reporting for duty not given
Q. 20. Write a letter to the Manager, Hotel Mt. Abu, Abu Road, about issuing a
receipt to formalize the payment made for hiring a conference room for All India
Sales Officers conference in February. You are PRO, Amway Ltd. Delhi.
Ans.
N.N. Singh
PRO Amway Ltd. Delhi,
May 25, 2009,
The Manager
Hotel Mt. Abu
Abu. Road
Rajasthan
Sub : Regarding issuing receipt for payment made for hiring of conference Room.

116
Sir,
I take this opportunity to bring to your notice that our company had hired your
conferences room on February 11, 2009. Payment of Rs. 7500/ - had also been made to
you for this purpose kindly issue a receipt for the payment made as the same is required
by the company office. Yours sincerely, N.N.Singh.

117
SECTION - A
Q1 Read the extracts given below and r the questions that follow:
To endeavour to understand and describe India of today would be the task of a
brave to describe tomorrow's India would on rashness. What is India? That is a
questions son which has come back again and again -mind. The early beginnings
of our history me with wonder. It was the past of a virile Figorous race with a
questing spirit and for free inquiry, and even in its earliest in period giving
evidence of a mature and servant civilization. Accepting life and its joys burdens, it
was ever searching for the ultimate and the universal.
(i) What according to the speaker would be the task of a brave man?
(ii) What is it that has come back again and again to the speaker's mind?
(iii) What impact did the early history of India lave on the speaker's mind?
(iv) Pick out only two expressions from the extract that describe the early
civilization of India.
Answers:
(i) The task of a brave man would be to try to understand and describe the India of
today.
(ii) The thing that has come again and again to the speaker's mind is the question of
reality of India.
(iii) The early history of India filled the speaker's mind with wonder and awe.
(iv) (a) mature and tolerant civilization.

(b)Civilization ever searching for the ultimate and universal truth.
Or

118
The end of the short-lived age of fuels like oil and coal is already in sight; soon - in
one or two centuries at the most - we will have wasted all the world's resources of
oil and coal. This no longer means disaster, for atomic energy can take their place
to save our civilization from dying through lack of power. We are thus moving
into a brighter and cleaner age, as the smoke of millions of fires and furnaces and
automobiles ceases to darken the sky. But for that very reason, it may also be a
colder age.
Questions:
(i) why has the age of fuels like oil and coal been referred to as a short lived
age?
(ii) What would save our civilization from dying through lack of power?
(iii) What would make the future age, a brighter and a cleaner age?
(iv) What changes in the weather are expected in the age referred to as 'a
brighter and a cleaner age'?
Answers:
(i) The age of fuels like oil and coal has been age because soon oil and coal will be
exhaustcusted.
(ii) Atomic energy wills his energy will save our civilization from dying through lack
of power.
(iii) Absence of smoke from automobiles would make brighter and a cleaner age.
(iv) The 'brighter and a cleaner age’ would sheering in colder weather.

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(b) Read the following extra answer the question that follow
"Aradhana", my mother said quietly, "we ve you, my child, and believe me we will
always love you. You are my child. For almost eighteen years I have cared for you. I
have laughed with you and I have cried for you. I have given you eighteen years of
my life. Don't you think that counts more than being carried nine months inside
my womb? Tell me, dear."
Questions:
(i) why did the mother feel the need of answering Aradhana about her love for
her (Aradhana)?
(ii) What makes the reader conclude that Aradhana was her adopted child?
Pickup the lines concerned.

(iii) What does mother mean when she says, į “I have laughed with you and I
have cried for you.”

(iv) Which word in this extract means of great significance?
Answers :
(i) Aradhana was upset at the news that she was an adopted child.
(ii) Mother said, “I have given you eighteen years of my life. Don't you think that
counts more than being carried nine months inside my womb?"
(iii) That she had shared happy and sad moments with Aradhana.
(iv) Counts

120
Or
It was good that I lost my sight when I did, because having no memories of seeing
there was nothing to look back to, nothing to miss. I went blind in November,
1937. At that time we were living in Gujarat, in the province of Punjab in northern
India. After my sickness we moved to Lahore, a few miles away, but the number of
relatives who come to sympathies made my father ask for another transfer, this
time to Karnal, where we had neither friend’s nor relatives. There we got a cottage
on the canal bank built in very peaceful and quiet surroundings.
Questions :
(i) which sentence tells us that the author was not born blind?
(ii) When and where did it happen?
(iii) Why was his father eager for a transfer?
(iv) Which word in the passage means the same as "expressing a feeling of
concern?
Answers:
(i) The expression ‘having no memories, seeing there was nothing to look back to
nothing to miss' gives an idea that the author was not born blind.
(ii) It happened in November 1937 in Gujarat
(iii) When the author went blind, too many relatives came to sympathise with them. S
His father was eager for a transfer.
(iv) 'Sympathise’

121
2. Answer the following questions in about 30-40 words each.
(i) Why did the tiger attack Baldeo Fatally?
(Tiger in the Tunnel)
(ii) Why did the Intruder in the play 'If were you' want to assume Gerrard’s
Identity?
(iii) What did Ved Mehta's father do to get his son's blindness cured? Give
reason if you agree with his approach? (My son will not a beggar be)
(iv) Why does Sunil Gavaskar give credit to his uncle Madhav Mantri for his
success in life as a cricketer? (My First Steps)
Answers:
(i) the tiger attacked Baldev because it was hurt already and hit Baldeo in self-
defiance. It was a threat to both but the tiger felt insecure. The attack had
enraged him and he took it as a challenge.
(ii) The intruder wanted to assume Gerrard's identity as he wanted to avoid the
police to arrest him. He was wanted to avoid the police to arrest him. He was
wanted in certain crimes. Gerard was a respectable man. No one would ever
doubt the intruder, if he lived as Gerard.
(iii) (a) He (Father) forbade his wife to contact the hakims and use the 'surmas' on the
Eyes of Ved Mehta.

(b) He read a lot of literature on blindness.
(c) He corresponded with prominent educational authorities for their advice.
(d) He contacted Dr. Halder, the principal of Dadar School for the Blind in
Mumbai,

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(iv) Madhav Mantri inspired Sunil Gavaskar to first deserve and then desire. Thus he
fixed target for working very hard to earn the distinction. He was made to realize
that there was no short cut to success.
Q 3.Answer the following question in about 60 words.
(a) Describe the circumstances in which Dr. Benson and Evans met. Why did the
part with each other abruptly and unceremoniously? (A Case of Suspicion)
Or
(b) Rahul in his letter to his father appreciates the education imparted during his
grandparents' time and is critical of modern education. Why does he do so? Do

you agree with Rahul? Why?
Ans.
(a) Dr. Benson was travelling alone at the dead of night to attend his patient. Then he
saw Evans going along the road and offered him a lift. It was an act out of human
consideration. But they had to part unceremoniously as Dr. Benson threw him out of
his car. Dr Benson could not find his watch in the pocket and thought that Evans had
stolen his watch.
(b) Old education system focused on application of knowledge. It stressed on living and
experiencing. Modern education is not practical. It focuses on amassing information,
facts: but very little on application. It honors the person who scores the highest and
creativity is brushed aside. We agree with Rahul because literacy and education
should help the child to develop confidence and gut feeling that he is right.

123
4. Read the following extract and answer the questions that follow:
There is a house now far away where once
I received love........... That woman died,
The house withdrew into silence, snakes moved among books. I was
Then too young
To read, and my blood turned cold like
The moon
There, to peer through blind eyes of Windows or
Just listen to the frozen air..............
Questions:
(i) who does the phrase 'that woman' refer to? What happened after her death?
(ii) How did the poet feel when she visited that house? Why did she want to go
back to the house?
(iii) After reading the extract, what do you infer about the poet? Express in one
sentence.
Answers:
(i) The phrase 'that woman' refers to the poet's grandmother. After her death, the
house became desolate and silent with snakes moving about books.

124
(ii) The poet felt extremely sad and depressed. She wanted to relive the past
moments Feel the stillness of the house.

(iii) The poet is very sensitive and cannot think of life without her grandmother.
Or
What is this life if full of care
We have no time to stand and stare,
No time to stand beneath the boughs
And stare as long as sheep or cows.
No time to see when woods we pass
Where squirrels hide their nuts in grass
No time to turn at beauty's glance
And watch her feet, how they can dance.
Questions:
(i) what does the poet want to convey when he says, 'no time to stand and
stare"?
(ii) What is the central idea of the above extract?
(iii) In the line, 'to turn at beauty's glance' what does the word 'beauty' refer to,
a beautiful girl or beauties of nature or both?
Answers:
(i) The poet wants to say that we are too engrossed with our lives to enjoy nature
around us.

125
(ii) Man has no time to enjoy the beauties of nature. Man has become too
materialistic in his pursuits.

(iii) The word, 'beauty' many refer to 'beauties of nature' or a beautiful woman.'
5. Read the passage and answer the following questions:
The Flag Code of India, 2002, lays down guidelines that should be followed by the
General public and educational institution while displaying the Indian National
Flag
Here are a few points that need to be kept in mind:
 Whenever the flag is displayed, it should be distinctly placed. A damaged flag

should not be displayed.
 The flag should not be used as a badge or in any other manner for decoration.
 Flags made of paper may be waived by public on important national, cultural
and sports events. Such sags should not be thrown on the ground after the
event. They should be destroyed as a whole in private.
 When a flag is displayed in the open, it: should, as far as possible, be flown
from sunrise to sunset, irrespective of weather conditions.
 In schools and colleges, those present should ideally be in the attention

position and should salute the National Flag for a brief period while it is
unfurled. This should be folloved by the National Anthem.
 No other flag should be placed higher than or by the side of the National Flag
 The length to height (width) ratio of the National Flag should be 3:2.

126
Questions:
(i) what is the length to height (width) ratio, Of the National Flag? What is the
guideline for displaying it in the open?
(ii) What is the guideline for the audience when the National Flag is unfurled
during.. Functions organized in schools and colleges? What is the
appropriate time for the National Anthem in such functions?
(iii) What are the guidelines regarding the National Flags made of paper?
(iv) (a) Pick out the word from the passage which mean the same as.... 'Very
untidy.
(b) Which word in the passage is opposite in meaning to 'public'.
Answers:
(i) The length to width ratio the national flag is 3: 2. It should be flown from sunrise to
sunset.
(ii) The audience should be in the 'attention’ position and salute the national flag. The
national anthem follows the unfurling of the flag.
(iii) The guidelines are that they should not be thrown on the ground after the event.
They should be destroyed as whole in private.

(iv) (a) Disheveled, (b) private
6. Read the passage and answer the questions that follow:
Individuals together form a society. Any form of substance abused does not affect
the individual alone but adversely affects his family, friends and thereby the
society as well children of Parents addicted to drugs are neglected and abused.
This leaves a deep zonal scar in them and leads to disorder tv, phobia, under-
confidence, and fission.

127
Youth involved in drug abuse mostly liger in unlawful activities such as theft, lence
and road rage which has negative on the society they grow up in. They hot
positively contribute to the development he society.
Drug abuse is prevalent across all sections he society. The rich are mainly involved
in Jof drugs such as marijuana, heroin and for substances which are expensive.
They dogainly to get a feeling of 'high'. The street den is addicted to smoking,
drinking liquor, and in the smelling of gum, paints, fuel. It is found that the
smelling of these ants help them to overcome hunger pangs.
Questions:
(i) pick out two instances from the passage that highlight the sufferings of
children whose parents are addicted to drugs.

(ii) How does addiction to drugs affect youth adversely?
(iii) Complete the following statements:
(a) The rich are addicted to drugs like..... They do so to.......
(b) The poor are addicted to............... It helps them to........

(iv) Write the words in the passage which mean:
(a) The same as..... 'Something that exists or occurs to a great extent'.
(b) The opposite of 'Confidence'.
Answers:
(i) The children of drug addicted parents are neglected and abused. They develop
personality disorders like anxiety, phobia, lack of confidence and depression.
(ii) Addiction to drugs affects youth adversely. They indulge in unlawful activities like
theft, violence and road rage. They cannot make any contribution to the
development of society.

128
(iii) (a) marijuana, heroin, get a feeling of high. (b) smoking, drinking illicit liquor,
smelling of gum, paints and fuel. Overcome hunger pangs.

(iv) (a) prevalent (b) under confidence/shaky
7. Read the passage and complete the table given below:
An HIV infected person (medically known as an HIV positive person) is one who
has the HIV virus in his body. Such a person remains infected and is infective for
the rest of his/her life. However, he/she will appear to be perfectly normal and
healthy for many years. HIV infected person does not have AIDS. But when an HIV
positive person's T lymphocyte count falls to 200 or less, he/she starts developing
symptoms. AIDS is only the end stage of HIV infection.
There is no cure or vaccine for the AIDS so far. A few weeks after the virus enters
the body, some people have flu-like symptoms such as fever, body ache and
headache. These symptoms disappear after a while and there is a long phase of 3
to 12 years when it goes undiagnosed. After that, when the immune system starts
failing AIDS sets in. The early symptoms are fatigue, unexplained loss of weight in
a very short time, chronic diarrhea. Prolonged fever, cough, night sweats.
Insert sterilized equipment when you go in for any invasive procedure. Always use
disposable needles whenever you have to take an injection. The blood that you
blood transfusion should be screened for AIDS

129
Answers-
Traits of positive symptoms of Early symptoms of Precautions to be

person Infection AIDS taken
(a) the person Symptoms of virus, (a) fatigue (a) use sterilized
remains infected infection flu like (b) unexpected loss equipper for any
throughout his life symptoms such as of weight in a short invasive prouder

(b) The person is a fever, body ache period (b) use disposable
source of infection and headache (c )chromic needless to take
for the rest of his diarrhoea injections
life. (d) prolonged fever (c ) blood for blood

(e) coughs transfusion should
(f) nights sweats be screened
8. Make a summary of the following passage in about 100 words.
Puzzling over crosswords and Sudoku games may keep mental illness at bay, a recent
study shows. Maintaining an agile mind can help ward off a host of conditions, ranging
from depression to schizophrenia.
Scientists believe the mental manipulation needed to solve Sudoku puzzles nourishes
the mind, leaving it better placed to cope with mental illness.
The study also showed that those with the highest los tended to suffer from milder
forms of mental illness than their less intelligent counter parts. The research from
University of Cambridge scientists, adds to growing evidence importance of the

exercising brains as well as bodies

130
Other studies have shown lawyers, doctors and others with mentally demanding jobs
have a lower risk of developing Alzheimer's, as do fans of crosswords and other puzzles,
such as Sudoku .
It has been known for some time that intelligence can protect you against dementia and
the consequences of head injury' said a university spokesman.
"They have demonstrated that the symptoms of schizophrenia are less severe and the
ability to function in daily living is better for those with a higher IQ."
It is thought that the most intelligent either have a greater number of nerve connections
in their brains, or the nerve connections they have are more efficient, raising their ability
to cope with any psychiatric problems.
Answer- Sudoku Keeps the Mind Healthy
Studies have revealed that mental games like crosswords and Sudoku keep away mental
illness. It can also fight against depression and Schizophrenia. Studies also revealed
people with high IQs have greater chances of suffering from milder mental illness.
Lawyers and doctors doing mentally challenging jobs have lesser risks of mental illness.
Intelligence can protect a person from demention and head injury. People with high IQ
show less symptoms of schizophrenia. They have greater number of nerve connections
in their brains. They are more efficient and can fight against any psychiatric problems.
9. Fill in the blanks in the following sentences with appropriate passive form of the
verbs given in brackets.

131
Last Saturday on the occasion of the school's annual prize distribution function prizes
(a)……………… (Give) by the Chief Guest. Ten plants (b)………….. (Plant) by the Chief Guest.
On this occasion all the prize winners (c)……………. (Award) special prizes by the Chief
Guest. A special prize was given to the best student of the year.
Ans. (a) were given (b) were planted (c) were awarded
10. Fill in the blanks in the following sentences with appropriate form of the verbs
given in brackets.
My Father (a)………… (Give) up smoking after his retirement. He (b)…….. (Go) for a
morning walk regularly. He (b)…….. (Start) this activity before he (d)……….. (retire).
Ans.(a) gave up (b) goes (c) had started (d) retired
11. Combine the following pairs of sentences using the connectors given against
each pair.
(a) (i) I have bought a dictionary from the Book Fair.
(ii) It has been published by Oxford University Press for Indian students
exclusively.
(Which)
(b) (i) Aarush will not accompany us on tour to Australia.
(ii) He is very busy preparing for en trance examinations. (Because)
(c) (i) I got a call from my father. (ii) I started for Bhopal to attend to my ailing
mother.
(as soon as)

132
(d) (i) Our tour to Kochi has been post poned.
(ii) Our class teacher informed us last evening
(That)
Answers:
(a) I have bought a dictionary from the Book Fair which has been published by Oxford
University Press for Indian students exclusively.
(b) Aarush will not accompany us on tour to Australia because he is very busy preparing
for entrance examinations.
(c) As soon as I got a call from my father, started for Bhopal to attend to my ailing
mother.
Or
I started for Bhopal to attend to my ailing mother as soon as I got a call from my father,
(d) Our class teacher informed us last evening that our tour to Kochi has been
postponed.
12. Read the following dialogue between two friends. Complete the passage given
below based on the dialogue as reported by Ravi.
Sonia: Are you coming to visit the International Book fair? It is going to be fun.
Noori: I'm afraid I cannot. My mother quite unwell.
Ravi: told me that Sonia asked Noori…………..
Noori: told her ………………..

133
Answer: Sonia asked Noori if she was coming to visit the International Book fair. She
further added that it was going to be fun. Noori told her with regret that she would be
unable to do so. Her mother was quite unwell.
13. Write a paragraph of about 100 words on any one of the following topics :
Questions :
(a) How I celebrated my grandmother's/ grandfathers 80th birthday.
(b) Big cities have housing problem and · problem of heavy traffic.
(c) When I was refused admission in a regular school.
Answers: (a) How I Celebrated My Grandfather's 80th Birthday
My grandfather trued 80 last week. It was a great moment for all of us in the family. We
wanted to celebrate the occasion in a grand yet dignified way. My grandfather goes to
the park in the morning. He has a club of around a dozen retired. People there, who are
his friends. He has a great time in their company. So we invited all of them for a cup of
tea in the evening. My grandfather had no idea of our plans. So when they came home
in a group, my grandfather was pleasantly surprised.
They wished my grandpa ‘Happy Birthday' and even gave him gifts. My father had taken
his day off from the office to prepare for the evening celebrations. My father gifted him
a | Health Insurance Policy. My grandfather showered his blessings upon all of us and
felt very much wanted and very elated.
(b) Big Cities have Housing Problems and Problem of Heavy Traffic
The biggest problem plaguing our mega cities are housing and heavy congestion of
traffic. People live in shanties and the poor live it out in the subways, under the over-
bridges, platforms and sewage pipe-lines. It is a big problem for the to keep pace with

134
the growing population in of their needs for houses. They present the i of a grand slum
area with tarpaulin sheets miles over miles.
Another problem is that of heavy traffic takes house to reach the place of work. i
serpentine queues of cars and other traffic t; the pleasure out of life and out of driving.
Roads are just inadequate to handle that mix volume of traffic. There should be curbs on
plying of cars on certain routes on certain days of week like in other countries. Emphasis
should be given on car pooling to save energy and time. Heavy vehicular traffic should
be diverted to use bypasses to avoid city traffic.
(c) When I was Refused Admission in a Regular School
My father got transferred to Gwalior in the middle of the session last year when I was
studying in class XI at Jhansi. My father sought my admission in St Francis de Sales

School there. But the school principal refused me admission citing that there were no
vacant seats available. However, he promised to take me up for admission in the
evening shift of the school, which was meant for students from underprivileged sections
of the society. We had no alternative and had to toe in line. But it was a big coming
down for me, studying in one of the best schools of Jhansi to studying among the poor
children. Moreover, the students were all academically backward. It was a nightmarish
experience for me for those remaining months of the session.
14. You had placed an order with M/s. Swastik Electronics, Madhu Vihar, Delhi -
110 092 for supply of a Washing Machine to be delivered at your new house at
Dwarka (Sector 10, House No. 173B). But the delivery has not yet been made.
Write a letter to the Manager Sales complaining about non-receipt of the machine
and inconvenience being experienced. You are Rohit Ahuja.

135
Answer:
Rohit Ahuja
H.No 173 B, Sector 10,
Dwarka, New Delhi
September 14, 2008.
Sales Manager
M/s Swastik Electronics
Madhu Vihar, Delhi 1100092
Subject: Regarding non-execution of order for supply of Washing Machine
Sir
I had placed order for supply of IFB (Senator) Washing Machine on August 30, 2008 and
paid an advance of Rs. 5000/- vide Receipt No 0798 dt 30/08/08. I had been promised
home delivery of the machine within a week but the supply has not been made even
after two weeks. We have been facing great hardship in the event of non-receipt of the
machine, as we are a working couple. Kindly take effort to execute the order without
further delay and confirm me the date of delivery on my cell number given to you.
Yours sincerely
Rohit Ahuja

136
15. The following passage has seven (7) mistakes of spelling, use of inappropriate
words, incorrect grammar.
Spot the errors and write the correct forms as shown below. One is done for you to
serve as an example.
Alexander is famous for having treated women with respect. The clearest example of his
regard for women takes place when he defeated Persian forces. The Persian King has to
flee for his life. He departed in such haste that the royal family was left behind. This
included even the queen.
Answer-
Error Correct form
1. e.g. Treeted 1. Treated
2. Take 2. Took
3. A 3. The
4. Persian 4. Persian
5. Has 5. Had
6. Fled 6. Flee
7. behind 7. Behind
16. Read the following passage carefully. Make notes in points only, using
appropriate headings and sub-headings. Also use at least two recognizable

abbreviations.

137
Some 200 million people, or 5 percent of the global population age 15-64, have used
illicit drugs at least once in the last 12 months. Among this population are people from
almost every country on earth. More people are involved in the production and
trafficking of illicit drugs and still more are touched by the devastating social and
economic costs of this problem. Partially a consequence of its pervasiveness and
partially a consequence of the illicit and hidden nature of the problem, reliable analysis
and statistics on the production, trafficking and use of illicit drugs are rare.
The World Drug Report 2006 endeavors to fill this gap. It provides one of the most
comprehensive overviews of illicit drug trends at the international level. In addition, it

presents a special thematic chapter on cannabis, by far the most widely produced,
trafficked and used drug in the world.
The analysis of trends, some going back 10 years or more, is presented in Volume 1.
Detailed statistics are presented in Volume 2. Taken together, these volumes provide the
most up-to-date view of today's illicit drug situation.
The United Nations Office on Drugs and Crime is in the process of further enhancing the
World Drug Report
Answer: Drug Addiction - a Globally Afflicted Disease
(i) Five % of global population has used illicit drugs at least once in a year.
(ii) Ppl. Involved in prod. Of illicit drugs touched by devastating economic cost Of
this problem.
(iii) Cannabis is most widely produced & used drug
(iv) UN office on Drugs & Crimes is enhancing the World Drug Report.

138
17. Read the following conversation and write a message accordingly.
1. Caller : Is it 67934600"
2. Receptionist : Good Morning, yes it is Packers and Movers Ltd. May I know who is
calling?
3. Caller : This is R.K. Dhawan, Sr. Sales Manager of Dwarkesh Sugar Mills, Dwarkesh
Nagar. Could I talk to Mr. S. Singh, you’re Sales Supervisor.
4. Receptionist : Sorry Mr. Dhawan. Mr. Singh is not in today and tomorrow too. Could
I take the message, if you don't mind?
5. Caller : Thank you. It is in connection with the supply of 20,000 empty sugar bags
already ordered last month. I want to know the status of the order. We are in dire need
of the urgent supply. Could he talk to me on my cell phone 9813796701 It is urgent.
6. Receptionist : I can understand. I'll convey the message at the earliest. Sorry for the
inconvenience.
7. Caller : Thank you, thank you indeed.
Telephone Message Form
To………………………………………………………………………………..
From……………… Time…………………….Date……………
Message……………………………
Taken by……………………………………………………………………….

139
Answer:
Telephone Message Form
To : Mr. Singh, Sales Supervisor
From : Mr. Dhawan of Dwarkesh Sugar Time : 1.30PM

Date : 20/09/08
Message : Order for supply of empty bags still pending
: Wants to know the status of supply
: Wants Mr. Singh to contact
Taken by : Receptionist
18. What are the four steps the receptionist has to go through on receipt call?
Answer: The four steps are:
1. Greets.
2. Discloses self identity and offers help
3. Enquires the caller identity a telephone number.
4. Ask for a message if the person to be contact is not available and note down.
Or
Contact the person concerned in the office tells about the caller and connects the two.

140
19. (i)What is the purpose of maintain a Register for cailers?
(ii) What two important pieces information are needed in the register fe callers for
future reference of the visitors?
Answer. To maintain relevant information about the visitors / callers for future
reference. Personal Identity.
1. Name
2. Nationality
3. Passport No- if a foreigner.
20. How will you repeat the following telephone number to the caller? Indicate
pauses by using a stroke (1) before every pause.
(1) 344010 (ii) 9810337609
Answer: (i) 344101 - There four / four oh / one oh.
(ii) 9810337609. - Nine eight / one oh/ three three /seven six / oh nine.
21. Write responses to the following sections of the occupant of a hotel. (6 marks)
1. I want to talk to your manager.
(a) ……………………….
2. Why have you not sent my breakfast to my room?
(b) ……………………….
3. When will you get my T.V. set repaired? Don't you think you have delayed it too
long?

141
(C)…………………..
(d) ……………………
4. Why haven't you got my bill ready yet?
(e) …………………….
5. There is no hot water in the taps. What should I do now?
(f)…………………
Answers:
(a) you’re welcome/Sorry he's not in.
(b) I'm extremely sorry, I'll arrange right now.

(c) I've already instructed the mechanic. May be he is on way to your room. Sorry for the
delay.
(d) I agree. I'm sorry indeed.

(e) It’s done sir. The boy is on his way to your room.
Or
I'm sorry, our computer is not functioning. It might take ten minutes more. Sorry for
inconvenience.
(f) Its strange. I'll just send someone to check.

142
OPTION-II
17. Write an e-mail message to the Hotel Lake View, Udaipur to cancel your room
booking for 26th December.
Ans. Cancel booking for 26th December Ravi Khanna.
18. What do the following signals send by a speaker mean?
(a) Shall we get started?
(b) Don't you think we should call it a day?
Answer:
(a) We should start discussion without any delay

(b) It is time u wind up.
19. Read the given memo and find out what is missing in it.
From - The M.D
To - The /e Security
It has been observed that the stores are not locked properly. This results into
thefts.
Strict measures will be taken against violators of Instruction.
Answer:
1. Date of issue
2. What is the action required

143
20. You had ordered for the supply of certain sports item for a Boys school with
M/s Bharat Sports Ltd. Delhi. But the supplier is not in a position to supply the
goods as per your terms and conditions and has asked for extension of deadline
for supply.
Write a letter to the supplier in response to the request made. You want to cancel
your order. You are Manager Sales/Purchase, Govind Sports Emporium.
Answer:
N.K. Sharma
Manager, Govind Sports Emporium
Delhi
September 20 2008
The Manager
M/S Bharat sports Ltd.
Delhi Reference No. C-III /208/07
Subject: Regarding supply of cricket bats, basket balls, tennis racquets etc
Sir
Kindly refer to our order no. quoted above regarding the supply of above mentioned
items.
It is regretted that the said items have been badly delayed at your end while the order
had been made about three months back. We regret to inform you that the time sought

144
by you for the supply of the said items cannot be given. Hence the order stands
cancelled.
(N.K. SHARMA)
Manager
Govind Sports Emporium
Delhi.
21. You were appointed by the M.D. of your company Raghav Leather Shoes,
Ludhiana to survey and report about possibility of starting a new showroom of

your ladies leather shoes in Sonepat. Write a report addressed to the MD of Your
Company about your findings. You feel it will not be viable to start a show room.
Write the details of your survey and reasons for the conclusion you have drawn
you. are R.K. Kapoor, GM Sales.
Answer:
Raghav Leather Shoes
Ludhiana
To Mr. S.K. Sharma (Managing Director)
From R.K. Kapoor (Office Manager)
Date September 20, 2008
Subject: Report on starting a how show Of ladies leather shoes in Sonepat.

145
As suggested in your letter of Aug. 10, 2000 surveyed a number of show rooms site
available at Sonepat. After careful consideration Recommend Jaina Tower at Subhash

chowpda Sonepat. This building is suitable for requirements.
It consists of four storeys. The show room fairly large area of 250 x 450 square meters is
enough space for parking also. The expect rent is about Rs 25000/- per month.
The Director may like to inspect the show before taking any decision.
Sd/
R.K.Kapoor.

Class 12th English

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NIOS CLASS 12TH ENGLISH - (302)

Written by Manish Verma

I want to help you all in every way because

 Subscribe to our channel:-Click here

©THE COPYRIGHT ACT 1957.

(i) What kind of childhood did the speaker's grandfather have?

(b) He enjoyed picnics on the banks of the river.

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(1) 'A piece of land in which fruit trees are grown'

(2) 'In addition to something but not as important

used weapon to escape.

Ans- (i) I said it with bullets and got away.

(ii) What was the unfortunate thing that had happened?

men and found things that should have been burnt.

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(1) 'To run away'

Ans- TO clear off

Ans- There it is.

check out various winds where wind energy can be tapped.

(ii) For what purpose are the wind turbines checked?

(iii) Name the parts of India where wind energy is abundant.

where wind energy is abound ant.

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(1) 'Existing in large quantities'

the people into wakefulness and action?

pulls him in both directions (future and past).

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(iii) What is the speaker's main concern?

the people into wakefulness and action.

(My First Steps)

(Father, Dear Father)

(c) Why did Bholi refuse to marry Bishamber?

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(Fuel of the Future)

in Test matches wearing those pullovers.

Q. 3. Answer the following question in about 60 words:

(Must Know the Truth)

Give three reasons why Tembu was not afraid of anything.

(The Tiger in the Tunnel)

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I remember the night my mother

Was stung by a scorpion. Ten hours

Of steady rain had driven him

To crawl beneath a sack of rice.

Parting with his poison-flash

Of diabolic tail in the darkroom

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(a) What had happened to the poet's mother?

Ans- The poet's mother was stung by a scorpion

'Flash of diabolic tail'.

Ans- it means the devilish tale carrying passion

No time to see when woods we pass

Where squirrels hide their nuts in grass.

No time to turn at Beauty's glance

And watch her feet, how they can dance.

(a) What does the poet think we need time for?

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(c) How do the beauties dance?

(a) Who was Jody Williams?

(c) For what was Jody Williams honored?

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(1) Sciences, (ii) literature, (iii) economics, and (iv) peace

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"Florence Nightingale was a messenger of love and compassion."