IT Local Support

& Infrastructure
Bogotá
Agenda

01 02 03
WHO WE ARE DOMAIN CYSCO ANY CONNECT

04 05 06
SOME GOOD PRACTICES HOW CAN WE HELP
OUT OF THE OFFICE YOU?

07
SECURITY IS NOT COMPLET
WITHOUT YOU!
ITS Team

CARLOS BELTRAN
DESIREE GONZALEZ DESKTOP SUPPORT ENGINEER
IT ONSITE SUPPORT
ALEXANDER COBOS carlos.beltran@endava.com
desiree.gonzalez@endava.com IT ONSITE SUPPORT LEAD NORTH LATAM

alexander.cobos@endava.com
Domain
endava.net
 Domain

endava.net

Wired Network

5
 Domain

endava.net endava

Wired Network Wireless Network

6
 Domain xxxx

endava.net endava endava-byod

Wired Network Wireless Network Wireless Network

Personal Devices

7
 Domain xxxx

endava.net endava endava-byod endava-guest

Wired Network Wireless Network Wireless Network Wireless Network

Personal Devices Guests

8
Cisco Any Connect
Security Kit
 Cisco Any Connect
Please bear in mind you will connect to “all” wired/Wireless networks using Cisco Any Connect, not the laptop network manager.

When you are in Work From Home

(WFH) you should use Cisco Any
Connect to join to your Wireless
network and start the VPN Client.

10
Domain: endava.net
• At the office, your credentials are
matched with the local domain.

• Tip: Please remember your username

is the first letter of your name and the
lastname.

ie: Pedro Ruiz (pruiz)

In that sense, the laptop Will autocomplete the login

as:

Endava\username ie: Endava\pruiz

Out of the Office
O365
 Out of the Office
To login to Microsoft Office 365 (O365), you can go to:

login.microsoftonline.com

Then you will type your email address and password.

Trick: It will go to a Federation Server, please retype

your email and password.
It is for a second authentication level!

13
Some Good Practices
Enjoy!
 Some Good Practices

Please lock your laptop everytime you are away.

If you have IT issues, please contact to Local Support Team.

Please change the login password each 3 months.

The new one should be completely different of the old one.

Enjoy your laptop and devices assigned to you.

15
How Can we Help you?
 Customer services
support
From the moment you are joined to Endava, we are
very attentive to help you in the best way with the IT
onboarding process.
If you need to know your user account, first
temporal password assigned, and the group
accesses, please contact us!

We are very aligned to Endava culture, good

If you have troubles with your laptop, wired / practices, policies and quality of services.
wireless network, printers, laptop performance Please ping us every time you consider
and so on, don’t hesitate to let us to know. necessary.

17
Security is Not complet
Without You!
19
20
Thank you!
On site support Engineer
Carlos.Beltran@endava.com
On site support Engineer
Desiree.Gonzalez@endava.com

Onsite Support Lead North LATAM

Alexander.Cobos@endava.com