Siemens optipoint 500

HiPath 1220
optiPoint 500 economy

optiPoint 500 basic
optiPoint 500 standard
optiPoint 500 advance
User Guide
Before You Begin
Before You Begin

These operating instructions describe the optiPoint 500 economy, optiPoint 500 basic,
optiPoint 500 standard and optiPoint 500 advance telephones on your HiPath HiPath 1220.
They describe all functions you can use from your telephone. You may find that some func-
tions you wish to use are not available on your telephone. In this case, consult your service
personnel.
Important Notes
Do not operate the telephone in environments where there is a danger of

explosions.
For best performance, use original Siemens accessories!Æ page 78
Never open the telephone or a key module.

If you encounter any problems, contact your service personnel.
Never allow the telephone to come into contact with staining or aggressive liquids such as
coffee, tea, juice, or soft drinks. For information on telephone maintenance Æ page 79.
The information provided in this document contains merely general descriptions or charac-
teristics of performance which in case of actual use do not always apply as described or
which may change as a result of further development of the products.
An obligation to provide the respective characteristics shall only exist if expressly agreed
in the terms of contract.
Mark
The device conforms to the EU guideline 1999/5/EG, as attested by the CE

mark.
This device has been manufactured in accordance with our certified environ-
mental management system (ISO 14001). This process ensures that energy
consumption and the use of primary raw materials are kept to a minimum,
thus reducing waste production.
2
Contents
Contents
Before You Begin. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Important Notes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Mark . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Basic Operating Instructions. . . . . . . . . . . . . . . . . . . . 7

Characteristics and Ways to Connect Your optiPoint 500 . . . . . . . . . . . . 7
Control Panel optiPoint 500 economy/basic/standard . . . . . . . . . . . . . . . 8
Control Panel optiPoint 500 advance with optiPoint key module . . . . . . 9
How to Use these Operating Instructions . . . . . . . . . . . . . . . . . . . . . . . 10
Screen Displays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Service personnel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Accessing Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
... Interactively . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
... Via the Program/Service menu . . . . . . . . . . . . . . . . . . . . . . . . . . 12
... With Function Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Making Calls – Basic Functions . . . . . . . . . . . . . . . . 14

Answering Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Answering a Call With the Handset . . . . . . . . . . . . . . . . . . . . . . . . . 14
Answering a Call with the Speaker (Speakerphone Mode) . . . . . . . 14
Dialing/Making Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Off-Hook Dialing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
On-Hook Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Switching to Speakerphone Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Switching to the Handset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Open Listening . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Ending a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Redialing a Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Turning the Microphone On and Off . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Calling a Second Party (Consultation Hold) . . . . . . . . . . . . . . . . . . . . . . 20
Switching to the Party on Hold (Toggle) . . . . . . . . . . . . . . . . . . . . . 20
Combining the calling parties into a three-party conference . . . . . . 20
Transferring a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Call Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Using Variable Call Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Call Forwarding in the Carrier Network
and Forwarding Multiple Subscriber Numbers (MSN) . . . . . . . . . . . 23
Using Call Forwarding - No Answer (CFNA) . . . . . . . . . . . . . . . . . . 24
3
Contents
Using Callback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Storing a Callback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Answering a Callback. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Checking and Canceling a Saved Callback . . . . . . . . . . . . . . . . . . . . 26
Saving Repertory Dialing Numbers on a Key. . . . . . . . . . . . . . . . . . . . . 27
Using Repertory Dialing Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Telephone Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Adjusting the Ring Volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Adjusting the Ring Tone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Adjusting the Speakerphone to the Room Acoustics . . . . . . . . . . . 29
Adjusting the Receiving Volume During a Call. . . . . . . . . . . . . . . . . 30
Adjusting the Display to a Comfortable Reading Angle . . . . . . . . . . 30
Display backlight . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Adjusting the Display Contrast . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Making Calls – Convenience Functions . . . . . . . . .31

Answering Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Accepting a Specific Call for Your Colleague . . . . . . . . . . . . . . . . . . 31
Rejecting Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Using the Speakerphone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Answering a Call with a Headset . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Answering Calls from the Entrance Telephone and Opening the Door
33
Accepting a Call From an Answering Machine . . . . . . . . . . . . . . . . 34
Dialing/Making Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Using a Caller List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Using Speed-dial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Select from Directory (Alphanumeric Search) . . . . . . . . . . . . . . . . . 39
Talking to Your Colleague With a Speaker Call . . . . . . . . . . . . . . . . 40
Automatic Connection Setup/Immediate Connection/Hotline . . . . . 41
Reserve Trunk . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
During a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Using Call Waiting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Preventing and Allowing Call Waiting (Automatic Camp-On)
(Date transmission protection (camp-on protection)). . . . . . . . . . . . 43
Parking a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Conducting a Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Activating Tone Dialing/DTMF Suffix Dialing) . . . . . . . . . . . . . . . . . 46
Transfer call after announcement . . . . . . . . . . . . . . . . . . . . . . . . . . 46
If You Cannot Reach a Destination . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Call Waiting (Camp-On) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Busy Override - Joining a Call in Progress . . . . . . . . . . . . . . . . . . . . 47
Using Night Answer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
4
Contents
Saving Functions and Procedures . . . . . . . . . . . . . . 49

Assigning Functions to Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Assigning a Procedure (Operating Steps) to a Key . . . . . . . . . . . . . . . . 52
Checking the Key Assignments. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Using Other Team Functions . . . . . . . . . . . . . . . . . . . 54

Turning Group Call On and Off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Accepting a Call for Another Member of Your Team . . . . . . . . . . . . . . 56
Privacy/Security. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Turning Do Not Disturb On and Off. . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Caller ID Suppression . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Monitoring a Room . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
Trace Call: Identifying Anonymous Callers . . . . . . . . . . . . . . . . . . . . . . 59
Locking the Telephone to Prevent Unauthorized Use . . . . . . . . . . . . . . 59
Saving Your PIN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Checking and Assigning Call Charges . . . . . . . . . . 61

Displaying Call Charges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Dialing with Call Charge Assignment. . . . . . . . . . . . . . . . . . . . . . . . . . . 62
Using Other Functions/Services . . . . . . . . . . . . . . . . 63

Appointments Function . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Saving Appointments. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Using Timed Reminders . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
Music on Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
Resetting Services and Functions
(System-Wide Cancellation for a Telephone). . . . . . . . . . . . . . . . . . . . . 65
Using System Functions from Outside
(DISA: Direct Inward System Access) . . . . . . . . . . . . . . . . . . . . . . . . . . 66
Using Functions in ISDN via Code Dialing (Keypad Dialing) . . . . . . . . . 68
Operating a Switch (Relay) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
Check Switch/Relay Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
Confirm/Turn off alarm . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
Turning off the Alarm . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
Reject on busy,
Switching Telephone to Busy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
5
Contents
System Administration/
Software Update . . . . . . . . . . . . . . . . . . . . . . . . . . . . .72
Enable Remote Administration
and Software Update . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
Service Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
Software Update . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
Reset System Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
Set Language/Country . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74
Setting Date and Time. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
Labeling, Documentation and Accessories . . . . . .76

Labeling Key Fields . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
Attaching a Station Number Label. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
Using PC-based Telephony Applications . . . . . . . . . . . . . . . . . . . . . . . . 77
Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78
Fixing Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .79

Telephone Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
Troubleshooting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
Responding to Error Messages on the Screen . . . . . . . . . . . . . . . . . . . 80
Index. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .82
Overview of Functions and Codes . . . . . . . . . . . . . .87
6
Basic Operating Instructions
Characteristics and Ways to Connect Your optiPoint 500

optiPoint 5001 economy basic standard advance
function keys 12 12 12 19
Full-duplex speakerphone fea-
- - ; ;
ture
Display backlight - - - ;
Headset Æ page 78
connected with
• built-in interface - - - ;
• adapter - ; ; ;
• handset interface ; ; ; ;
USB interface - ; ; ;
Interface for add-on equipment - ; ; ;
Option bays 0 1 1 2
1) The name and model of your telephone are printed on the base of your optiPoint 500.
7
Control Panel optiPoint 500 economy/basic/standard

Key field - fixed function keys:
Program/Service
Redial
Mute or Internal
Speaker
Speaker Display, Keypad
for open listening 2 lines with
LEDs
and ring tones 24 chars
Key field –
Handset freely programmable keys
Fixed
function key:
Release
Keys for Keys for scrolling to Key for Microphone for speakerphone
telephone functions confirming mode
settings a function (optiPoint 500 standard only)
8
Control Panel optiPoint 500 advance with optiPoint key module

Key field - fixed function keys:
Program/Service
Redial
Mute or Internal
Speaker
Speaker Iluminated Dis- Keypad
for open listening play,
LEDs
and ring tones 2 lines with
24 chars
Key field –
Handset freely programmable keys
Fixed optiPoint key module

function key: with additional
Release programmable keys
Keys for Keys for scrolling to Key for Microphone for speakerphone
telephone functions confirming mode
settings a function
9
Step by Step
How to Use these Operating Instruc-

tions
This symbol indicates special notices and addi-
tional information.
You will find a graphic representation of the steps in log-
ical sequence in the left column. Below is an explana-
tion of the symbols:
n Lift the handset.

t Replace the handset.
s Conduct a call.
o Enter a telephone number or code.
dd Enter the code.
u or v Press volume controls on the telephone.
Program/Service Press the key.
Speaker Press the illuminated key.
Press the flashing key.
Consult? : Currently available option appears on the screen.
If you want to use the displayed option, confirm with
the : key.
> Ring tone? : Search for options.
Press the < > keys,
until the option appears on the screen.
Then press the : key to confirm your selection.
Screen Displays
Please dial Line 1 displays prompts, error messages or acknowl-

Return to held call? > edgment messages, depending on the situation.
Line 2 displays functions that you can confirm by press-
ing :. If the symbol ">" appears on the right, you can
press < > to access further options.
10
Step by Step
Service personnel
References to service personnel usually mean the per-
son responsible for programming your HiPath 1220.
Service personnel have access to appropriate PC tools.
11
Step by Step
Accessing Functions
... Interactively
You can select some functions while the telephone is

idle, for example:
> Forwarding on? : Use < > to scroll to a function and press : to ex-
ecute it.
You can select other functions directly depending on
the situation. Example: you call a number, but the line
is busy:
Callback? : Press : to confirm.
or
> Directory? : Use < > to scroll to a function and press : to ex-
ecute it.
... Via the Program/Service menu
First press the "Program/Service" key. You then see a list

of selection options, such as: “#0=Reset services?“
Æ page 65.
> #0=Reset services? : Use < > to scroll to a function and press : to ex-
ecute it.
or
rd Enter the code directly.

The ”Overview of Functions and Codes” Æ page 87
contain a list of codes. However, they are also displayed
on screen along with the corresponding function.
You can find further options such as "*82=Do not dis-
turb on?" in Program/Service under “More features“.
These options are available when the telephone is idle
or during a call, but without code.
> More features? : Use < > to scroll to a function and press : to ex-
ecute it.
> *97=Do not disturb on? : Use < > to scroll to a function and press : to ex-
ecute it.
12
Step by Step
... With Function Keys

If you saved a function on a key Æ page 49, you can ac-
cess it directly as follows:
Press the Mute key to execute the function.
13
Making Calls – Basic Functions
Step by Step
Answering Calls
Special default ring signaling is set for your telephone:
• When you receive an internal call or callback, your
telephone rings once every four seconds (single-
tone sequence).
• When you receive an external call, your telephone
rings twice in rapid succession every four seconds
(dual-tone sequence).
• When you receive a call from the entrance tele-
phone, your telephone rings three times in rapid
succession every four seconds (triple-tone se-
quence).
• If a call is waiting, you hear a short tone (beep) every
six seconds.
• When you receive a timed reminder, your telephone
rings twice (double-tone sequence, i.e. long ring fol-
lowed by short ring).
The caller’s number appears on the display unless the

caller suppresses it.
If a name for the caller’s number has been stored in your
HiPath 1220, it will be displayed, if configured by the
service personnel.
Answering a Call With the Handset

The telephone rings. The caller is displayed.
n Lift the handset.

u or v To raise or lower the volume, keep pressing the keys un-
til the desired call volume is set.
Answering a Call with the Speaker (Speaker-

phone Mode)
This function is not available with

optiPoint 500 economy and optiPoint 500 basic.
Speaker Press the key. The LED lights up.
Speakerphone mode.
14
Step by Step
til the desired call volumeis set.
• Tell the other party that you are using speak-

erphone mode.
• The speakerphone works bests at a low re-
ceiving volume.
• The ideal distance between the user and the
telephone set in speakerphone mode is
about 50 cm (approx. 20 inches).
15
Step by Step
Dialing/Making Calls
You can make free internal calls to all users who are con-
nected to the HiPath 1220.
If authorized, you can also make external calls to users
in the public telephone network.
You can get the internal station numbers and ex-
ternal trunk access codes from the service per-
sonnel.
Off-Hook Dialing
n Lift the handset.

o • For internal calls, enter the internal station number.
• For external destinations, enter the external trunk
access code and the external station number.
The called party does not answer or is busy:

or
Speaker Press the key. The LED goes out.
On-Hook Dialing
o • For internal calls, enter the internal station number.

• For external destinations, enter the external trunk
access code and the external station number.
The other party answers with speaker:
n Lift the handset.

or On-hook dialing: use speakerphone mode (not available
with optiPoint 500 economy and optiPoint 500 basic).
The called party does not answer or is busy:

or
Release Press the key.
16
Step by Step
Your HiPath 1220 may also be programmed so

that you have to press the Internal key before you
dial an internal number.
To call an external party, you have to enter an ex-
ternal code before dialing the party’s telephone
number (automatic trunk seizure/prime line is not
active; consult service personnel).
Switching to Speakerphone Mode

Precondition: You are conducting a call with the hand-

set.
Speaker and t Hold down the key and replace the handset. Then re-
lease the key and continue the call.
Switching to the Handset

Precondition: You are engaged in a call in speaker-
phone mode.
n and s Lift the handset. Continue the call.
Open Listening
You can let other people in the room join in on the call.
Let the other party know that you have turned on the
speaker.
Precondition: You are conducting a call with the hand-
set.
Activating this function:
Deactivating this function:

17
Step by Step
Ending a Call
or
or
Redialing a Number
The last ten telephone numbers dialed are stored auto-
matically.
By pressing a key, you can redial the last external station
number dialed.
The station number appears on your screen for two sec-
onds and is then dialed.
You can display, dial and delete the remaining stored
station numbers (external and internal).
Redial the last number dialed
Redial Press the key.
Displaying, dialing or deleting saved station num-

bers
Redial Press the key twice.
The next stored number is displayed.
Next? : The next stored number is displayed. Press the "OK" di-
alog key to confirm four selection.
or
> Call? : Select and confirm.
or
> Time/date sent? :
or
> Delete? :
or
> Exit? :
If this feature is configured (consult service per-

sonnel), account codes entered are also saved
Æ page 62.
18
Step by Step
Turning the Microphone On and Off

To prevent the other party from listening in while you
consult with someone in your office, you can temporari-
ly switch off the handset microphone or the handsfree
microphone. You can also switch on the handsfree mi-
crophone to answer an announcement via the tele-
phone speaker (speaker call, Æ page 32).
Speakerphone mode is not available with
Precondition: You are conducting a call. The micro-

phone is switched on.
Mute Press the key. The LED lights up.
or
Mute Press the illuminated key. The LED goes out.
or
> Mute on? : Select and confirm.
or
> Mute off? :
IIf your HiPath 1220 is configured for automatic

line seizure (consult service personnel), there is
no mute key. The Internal function is assigned to
the key Æ page 17.
19
Step by Step
Calling a Second Party (Consultation

Hold)
You can call a second party while engaged in a call. The
first party is placed on hold.
Consult? : Confirm.
o Call the second party.

Return to the first party:
Return to held call? : Confirm.
or
Quit and return? :
or
Program/Service qd Press the key. The LED lights up. Enter the code. The
LED goes out.
Switching to the Party on Hold (Toggle)

> Toggle/Connect? : Select and confirm.
or
Program/Service qf Press the key. The LED lights up. Enter the code. The
LED goes out.
Combining the calling parties into a three-

party conference
> Conference? : Select and confirm.
or
Program/Service qg Press the key. The LED lights up. Enter the code. The
LED goes out.
Connecting the other parties to each other

> Transfer? : Select and confirm.
20
Step by Step
Transferring a Call
If the person you are speaking to wants to talk to anoth-
er colleague of yours, you can transfer the call that col-
league.
Consult? : Confirm.
or
> Start transfer? :
o Enter the number of the party to which you want to

transfer the call.
s Announce the call, if necessary.

or
21
Step by Step
Call Forwarding
Using Variable Call Forwarding

You can forward calls immediately to different internal or
external telephones (destinations).
> Forwarding on? : Select and confirm.
or
qee Enter the code.
o Enter the destination number.

• For internal destinations, enter the internal station
number.
• For external destinations, enter the external code
and the external station number.
Save? : Confirm.
Deactivating call forwarding:
> Forwarding off? : Select and confirm.
or
ree Enter the code.
When call forwarding is active, a special dial tone

sounds when you lift the handset and “to:...“ ap-
pears in the display.
22
Step by Step
Call Forwarding in the Carrier Network

and Forwarding Multiple Subscriber Num-
bers (MSN)
If this function has been configured (consult service
personnel), you can forward calls to your HiPath 1220
multiple subscriber numbers (MSN) (DID number) di-
rectly within the carrier network.
For example, you can forward your phone line to your
home phone after business hours.
> Trunk FWD on? : Select and confirm.
or
qjh Enter the code.
1=immediate? : Select and confirm the line type you wish to use.
or
> 2=on no reply? : Forward after delay (can be set by service personnel us-
ing“MSN/VDelay“
.)
or
> 3=on busy? :
or
e or f or g Enter the code.
o Enter the number of the external destination (without the

external code).
Save? : Confirm.
o Enter the desired MSN.
Save? : Confirm.
Deactivating call forwarding:
> Trunk FWD off? : Select and confirm.
or
rjh Enter the code.
: Confirm the displayed call forwarding type.

or
e or f or g Enter the activated call forwarding type.
o Enter the forwarded MSN.

Save? : Confirm.
23
Step by Step
When call forwarding is active, “MSN to:....“ ap-

pears on the display and a special dial tone
sounds when you lift the handset.
Using Call Forwarding - No Answer (CFNA)

Calls that you do not answer after six rings (=default,
can be set by service personnel) or that arrive while you
are busy can be forwarded to a telephone of your
choice.
Program/Service Press the key. The LED lights up.
> More features? : Select and confirm.
> Forw. No Reply on? : Select and confirm.
or
qeh Enter the code.
o Enter the destination number.

• For internal destinations, enter the internal station
number.
• For external destinations, enter the external code
and the external station number.
Save? : Confirm.
Deactivating call forwarding - no answer:
> Forw. No Reply off? : Select and confirm.
or
reh Enter the code.
When call forwarding - no answer is activated,

"CF-NR to:..." appears briefly on the display after
you replace the handset.
24
Step by Step
Using Callback
If a user is busy or is not answering, you can store an
automatic callback. This feature saves you from having
to make repeated attempts to reach the user.
You receive a callback,
• When the other party is no longer busy
• When the user who did not answer has conducted
another call.
Storing a Callback
Precondition: You have reached a busy line or noone
answers.
Callback? : Confirm.
or
qil Enter the code.
or Your HiPath 1220can also be programmed to store a
callback request automatically (“Activation via Timeout“
is set to “Callback“; consult service personnel).
Callback set Wait (approx. 3 seconds) until "Callback set" appears on
the display and there is a brief interruption in the busy
tone or ring tone.
Answering a Callback
Precondition: A callback was saved. Your telephone
rings: “Callback: ..." appears on the display.
n Lift the handset.

or
You hear a ring tone.
25
Step by Step
Checking and Canceling a Saved Callback

> View callbacks? : Select and confirm.
or
ril Enter the code.
Deleting a displayed entry:
Delete? : Confirm.
Ending callback display:
> Exit? : Select and confirm.
or
Program/Service Press the key. The LED goes out.
or
26
Step by Step
Saving Repertory Dialing Numbers on

a Key
You can save a frequently dialed number on any free key
of your phone or accompanying equipment.
> *91=Prog. feature key? : Select and confirm.
or
qme Enter the code.
Press the key. If the key is already in use, its assignment

appears on the display.
Change key? : Confirm.
Repdial key? : Confirm.
o Enter the station number.
Save? : Confirm.
or If you make a mistake:
> Previous? : Select and confirm. This deletes all entered digits.
Exit? : Confirm.
or
> Another key? : Select and confirm.
Simply press the key to dial a stored telephone

number Æ page 28.
If you have saved an internal station number, the
corresponding LED signals various states
Æ page 50
You can do this while a call is in progress.
27
Step by Step
Using Repertory Dialing Keys

Precondition: You have saved a station number on a
repertory dialing key Æ page 27.
Press the key on which the number is saved.
You can also press the repertory dial key during a

call. This automatically sets up a consultation
Æ page 20.
28
Step by Step
Telephone Settings
Adjusting the Ring Volume
u or v Press one of these keys while the phone is idle.

Ring volume? : Confirm.
til the desired volume is set.
: Save.
Adjusting the Ring Tone

> Ring tone? : Select and confirm.
u or v To adjust the ring tone, keep pressing the keys until the
desired ring tone is set.
: Save.
Adjusting the Speakerphone to the Room

Acoustics

To help the other party understand you clearly while you
are talking into the microphone, you can adjust the tele-
phone to the acoustics in your environment: "Quiet
room", "Normal room" and "Noisy room".
> Speakerphone mode? :
Select and confirm.
u or v To set the room type: Keep pressing these keys until
the setting you want appears on the screen.
: Save.
29
Step by Step
Adjusting the Receiving Volume During a Call

Precondition: You are conducting a call.
til the desired volume is set.
u v simultaneously Save.
Adjusting the Display to a Comfortable Read-

ing Angle
You can swivel the display unit. Adjust the display unit
so that you can clearly read the screen.
Display backlight
This function is only available with

optiPoint 500 advance.
When operating optiPoint 500 advance, e.g. when dial-
ling a call number, a display backlight switches on auto-
matically. The backlight switches off automatically a few
seconds after the last action is completed.
Adjusting the Display Contrast

The display has four contrast levels that you can set ac-
cording to your lighting conditions.
> Display contrast? : Select and confirm.
u or v Change the display contrast. Press the keys repeatedly
until the desired level is reached.
: Save.
30
Making Calls – Convenience Functions
Step by Step
Making Calls – Convenience

Functions
Answering Calls
Accepting a Specific Call for Your Colleague
You hear another telephone ring.

> *59=Pickup - directed? : Select and confirm.
or
qim Enter the code.
o Enter the number of the telephone that is ringing.
Accepting calls in a team Æ page 56.
Rejecting Calls
You can reject calls which you do not wish to take.
The caller hears a busy tone.
If a call cannot be rejected, your telephone will continue
to ring. The message "Currently not possible" is dis-
played.
31
Step by Step
Using the Speakerphone

A colleague addresses you directly over the speaker
with a speaker call. You hear a tone before the an-
nouncement. The other party’s name or station number
appears on the screen.
You can conduct the call with the handset or in speaker-
phone mode.
Speakerphone mode is not available with
n Lift the handset and answer the call.

or
Mute off? : Press the "OK" key to confirm your selection and answer
the call.
or
Mute Press the key and answer the call.
If authorized (consult service personnel), you can
activate handsfree answerback (see below).
Then you don’t need to turn on the microphone
when answering an announcement. You can an-
swer immediately in speakerphone mode.
If handsfree answerback is disabled (default set-
ting), follow the procedure described above.
Placing a speaker call to a colleague Æ page 40.
Enabling and Disabling Handsfree Answerback

> HF answerback on? : Select and confirm.
or
> HF answerback off? :
or
qmj or rmj Enter the code for "on" or "off.
32
Step by Step
Answering a Call with a Headset

Answer? : Your telephone rings. Confirm.
Ending the call:
Release Press the key. The LED goes out.
Answering Calls from the Entrance Tele-

phone and Opening the Door
If an entrance telephone has been programmed, you
can use your telephone to speak to someone at the en-
trance telephone and to activate a door opener.
The following procedures require that the en-
trance telephone be connected via a Siemens-
TFE-Adapter.
If you use other adapters, consult their manufac-
turer’s documentation.
Ask the responsible service personnel.
Speaking to visitors via the entrance telephone:

Precondition: Your telephone rings.
n Lift the handset within thirty seconds. You are connect-

ed to the entrance telephone immediately.
or
n Lift the handset after more than thirty seconds.

o Dial the entrance telephone number.
Opening the door from your telephone during a call
from the entrance telephone:
Open door? : Confirm.
or
> *61=Open door? : Select and confirm.
or
qje Enter the code.
If this feature is activated, you can call the en-
trance telephone and open the door.
33
Step by Step
Accepting a Call From an Answering Ma-

chine
You can accept a call from any answering machine if the
machine is connected to your system (consult service
personnel) and you have programmed the answering
machine number on a key Æ page 49.
The LED lights up. Press the key.
34
Step by Step
Dialing/Making Calls
Using a Caller List

If this feature is activated, the following calls will be
stored in three caller lists:
• 1=Not answered calls
• 2=Answered calls
• 3=Originated calls
The service personnel can specify whether only exter-
nal or external and internal calls can be saved.
For each caller list, up to ten calls are stored in chrono-
logical order. Each call receives a time stamp. The dis-
play begins with the most current unretrieved entry. For
calls from the same caller, no new entries are added to
the caller list; the caller’s time stamp and number of
calls are updated.
Retrieving the Caller List

> Caller list? :
or
rlf Enter the code.
1=Not answered calls ? : Select and confirm the caller list you wish to use.
or
> 2=Answered calls ? :
or
> 3=Originated calls ? :
or
e or f or g Enter the code.
Next? : To view other calls, confirm each subsequent display.

Ending Retrieval
or
Program/Service Press the key. The LED goes out.
or
35
Step by Step
Displaying the Call Time and Additional Call Infor-
mation
Precondition: You have retrieved the caller list and the
selected call is displayed.
> Time/date sent? : Select and confirm.
or
> View station no.? :
or
> View name? :
or
> Name? :
Dialing a Station Number from the Caller List
The caller is automatically deleted from the caller
list when a connection is finally set up.
Removing an Entry from the Caller List

> Delete? : Confirm.
36
Step by Step
Using Speed-dial
You can assign station or system speed-dial numbers to
frequently called destinations.
• You can set up your own station speed-dialing num-
bers (max. 10) which are available only from your
telephone.
• System speed-dial numbers (max. 500) are set up
by service personnel and can be used from any tele-
phone (with proper authorization; consult service
personnel).
Using Station and System Speed-Dial Numbers

Precondition: You have stored station speed-dial num-
bers (see below) or the service personnel has stored
system speed-dial numbers.
*7=Use speed dialing? : Confirm.

or
qk Enter the code.
o Enter a speed-dial number.

“*0“ to *9" = station speed-dialing.
“001“ to "500" = system speed-dialing (consult service
personnel).
Saving/changing/deleting station speed-dial num-

bers and associated names
You can store the ten numbers which you use the most
and dial them using your own station speed-dial num-
bers: *0 through *9 (see above).
> *92=Change Speed Dial? : Confirm.
or
qmf Enter the code.
37
Step by Step
o Enter the speed-dial number you wish to use (*0 to

*9).
or
Next? : Confirm.
Next? : Confirm until the desired speed-dial number is dis-
played.
If a telephone number is already stored, the name (if en-
tered) or the number will be displayed with the speed-
dial number.
> Change? : Confirm.

o First enter the external code and then the external sta-
tion number.
If applicable You can enter a name for the number you have entered.
This will be displayed when you dial the speed-dial num-
ber, and added to the internal directory Æ page 39.
> Enter name? : Confirm.
o Use the keypad to enter the desired name.
You can use the keypad with the digits as an alphanu-
meric keypad in this case and enter the names by
pressing the appropriate keys one or more times as
needed.
For example, you can enter the letter "R" by pressing the
"7" three times or the letter "E" by pressing the "3" twice.
Enter the following letters by using the same method.
• “1” and “#” = the last character entered will be de-
leted.
• “0” = space
• “*” = the next character entered will be capitalized.
Save? : Confirm.
> Previous? : Select and confirm. This deletes all entries.
or If a name is displayed, you can display the stored tele-
phone number.
> View station no.? : Select and confirm.
or If a telephone number is displayed, you can display the
stored name.
> View name? : Select and confirm.
38
Step by Step
or Delete all entries for the speed-dial number.
> Delete? : Select and confirm.
or
Select from Directory (Alphanumeric Search)

The internal directory contains all station numbers, and
the station and system speed-dial numbers assigned to
a name (consult service personnel).
Precondition: Names have been assigned to any
stored numbers.
n Lift the handset.

or
Directory? : Confirm.
The first entry is displayed on the screen.
> Scroll Next? : To view further entries, confirm each subsequent dis-
play.
or
> Scroll Previous? : To view further entries, confirm each subsequent dis-
play.
or
o Enter the name you want to find, or just the first few let-
ters, using the alphanumeric keypad.
You can use the keypad with the digits as an alphanu-
meric keypad in this case and enter the names by
pressing the appropriate keys one or more times as
needed.
For example, you can enter the letter "R" by pressing the
"7" three times or the letter "E" by pressing the "3" twice.
The first name with the entered letters is displayed.
Enter the following letters by using the same method.
If no entry exists for the entered letters, or if letters can-
not currently be entered, you will hear two short beeps.
To enter a space, press the “0“.
Pressing "1" automatically displays the first entry in the
internal directory.
The "*"and "#" keys have no function here.
39
Step by Step
If applicable
> Delete Character? : Select and confirm each letter to be deleted. The last
letter entered is deleted. When you have deleted all let-
ters, the first entry in the directory will be displayed
again.
If applicable
> Delete Line? : Select and confirm. All entered letters are deleted, and
the first entry in the internal directory is displayed again.
If applicable
> View station no.? : Select and confirm.
If applicable
> View name? : Select and confirm.
The entry you wish to dial appears on the screen.
Talking to Your Colleague With a Speaker Call
If the feature has been configured, you can make a loud-

speaker announcement to an internal user with a sys-
tem telephone without any action on their part.
> *80=Speaker call? : Select and confirm.
or
qld Enter the code.
o Enter the station number.
Responding to a speaker call Æ page 32.
40
Step by Step
Automatic Connection Setup/Immediate Con-

nection/Hotline
If this feature is activated (consult service personnel), a
connection to a specified internal or external destination
will be set up when you lift the handset.
n Lift the handset.

Depending on the setting, the connection is either set
up immediately or only after a preset period of time.
Reserve Trunk
You can reserve a busy trunk.
When the trunk is free, you receive a call and a message
Precondition: The message “Reserve trunk?” appears
on your screen .
Reserve trunk? : Confirm.
or
qil Enter the code.
“Trunk reserved“ appears on the screen .
When the reserved trunk becomes free:

Your telephone rings. The display shows “Trunk is free“.
n Lift the handset. You hear the CO dial tone.

o Enter the number of the external station.
If “Activation via Timeout“ is set to “Callback“ in

your HiPath 1220 (consult service personnel),
then the "Reserve trunk" function is not available.
41
Step by Step
During a Call
Using Call Waiting

Callers can still reach you while you are engaged in an-
other call. A signal alerts you to the waiting call.
You can either ignore or accept the waiting call.
When you accept the waiting call, you can either end
the first call or place it on hold and resume the call later
on.
You can also bar call waitingÆ page 43.
Answering a waiting call (Call waiting, camp-on)

Precondition: You are engaged in a phone call and hear
a tone (every six seconds).
Ending the first call and answering the waiting call:
t Replace the handset. Your telephone rings.
n Answer the second call. Lift the handset.
Placing the first call on hold and answering the se-
cond call:
> Call waiting? : Select and confirm.
or
Program/Service Press the key. The LED lights up. Enter the code.
qii
You are connected to the call waiting party immediately.
The first party is placed on hold.
Ending the second call and resuming the first one:
Quit and return? : Confirm.
or
Program/Service qd Press the key. The LED lights up. Enter the code.
or
t n Replace the handset. Your telephone rings. "Recall:." ap-
pears on the screen. Lift the handset.
42
Step by Step
Preventing and Allowing Call Waiting (Auto-

matic Camp-On)
(Date transmission protection (camp-on pro-
tection))
You can prevent or allow a second call Æ page 42 from
being signaled by automatic camp-on during an ongoing
call.
and
> *490=Campon prot. on? : Select and confirm.
or
> #490=Campon prot. off? :
or
qhmd Enter the code to prevent or allow call waiting.
or rhmd
If data equipment such as fax, PC with modem or
answering machine are connected, you should ac-
tivate data transmission protection (camp-on pro-
tection) for this line.
43
Step by Step
Parking a Call
You can park up to ten calls, either internal, external, or
both. Parked calls can be displayed on and picked up
from another telephone. This feature is useful if you
want to continue a call at another phone.
> *56=Park a call? : Select and confirm.
d ... m Enter the number of the park slot (0 – 9) and make a

note of it. If the park slot number you entered is not dis-
played, it is already in use; enter another one.
Retrieving a Parked Call

Precondition: One or more calls have been parked. The
telephone is idle.
> Retrieve call? : Select and confirm.
or
rij Enter the code.
d ... m Enter the park slot number you noted earlier.

If the park slot number you enter is not in use, you can-
not retrieve the call.
If a parked call is not picked up, after a specific pe-
riod of time the call is returned to the telephone
from where it was parked (recall).
44
Step by Step
Conducting a Conference
In a conference call, you can talk to as many as two oth-
er parties at the same time. These may be internal or
external users.
o Call the first party.

> Start conference? : Select and confirm.
o Call the second station. Announce the conference.
> Conference? : Select and confirm.

or
Program/Service qg Press the key. The LED lights up. Enter the code. The
LED goes out.
A tone sounds every 20 seconds to indicate that a con-
ference is in progress.
If the second party does not answer:
Return to held call? : Confirm.
or
qd Enter the code.
Checking which parties are in the conference
> View conf parties? : Select and confirm. The first station appears on the
screen.
Next? : Confirm to display the next party.
> Exit list? : To exit the list: Select and confirm.
Leaving a Conference

or
> End conference? : Select and confirm.
45
Step by Step
Activating Tone Dialing/DTMF Suffix Dialing)

You can transmit dual-tone multifrequency (DTMF) sig-
nals to control devices such as an answering machine
or automatic information system.
o You can use the keys "0" through "9", "*", and "#" to trans-
mit DTMF signals.
Transfer call after announcement

personnel), you can use a speaker call (announcement,
Æ page 40) to announce a call in progress to a group of
users Æ page 54.
After a member of the group has accepted the call re-
quest, you can transfer the waiting party.
Consult? : Confirm. The other party is placed on hold.

> *80=Speaker call? : Select and confirm.
or
qld Enter the code.
o Enter the group’s station number.

s Announce the call.
When a member of the group accepts the call
Æ page 32, you are connected to this party.

or
46
Step by Step
If You Cannot Reach a Destination
Call Waiting (Camp-On)

Precondition: You have dialed an internal number and
hear a busy signal. It is important that you reach the
called party.
Camp-on Wait (approx. 6 seconds) until "Camp-on" appears on the
display and the busy tone is followed by the ring tone.
or Your HiPath 1220can also be programmed so that auto-
matic call waiting is deactivated (“Activation via Time-
out“ is set to “Callback“; consult service personnel).
Callback? : Confirm.
or
qil Enter the code.
“Camp-on“ appears on the display, and the busy tone
changes to the ring tone.
The called party can then respond Æ page 42.
The called party can prevent automatic call wait-

ing Æ page 43.
Busy Override - Joining a Call in Progress

This function is only available if it has been configured
by the service technician (consult service personnel).
Precondition: You have dialed an internal number and
hear a busy signal. It is important that you reach the
called party.
> Override? : Select and confirm.
or
qjf Enter the code.

The called party and person to whom this party is talk-
ing hear an alerting tone every two seconds.
If the called party has a system telephone with display,
the following appears on the screen: "Override: (station
no. or name)“ and "Release?" .
You can now start talking.
47
Step by Step
Using Night Answer

When night answer mode is active, for example during
a lunch break or after office hours, all external calls are
immediately forwarded to a specific internal telephone
(night station).
The night station and the password for activating/deac-
tivating it can be set by the service personnel.
In addition, the service personnel can specify times for
automatic activation/deactivation of the night answer
feature. Automatic night answer will not work if you
manually activate/deactivate night answer.
Activating this function:
> Night answer on? : Select and confirm.
or
qhh Enter the code.
o Enter the code (consult service personnel)

Deactivating this function:
> Night answer off? : Select and confirm.
or
rhh Enter the code.
o Enter the code (consult service personnel)
When night answer mode is active, a special dial

tone sounds when you lift the handset.
48
Saving Functions and Procedures
Step by Step

You can save a frequently-dialed number Æ page 27, or
frequently-used functions/procedures (comprising sev-
eral operating steps) to any free key on your telephone
or add-on device.
Assigning Functions to Keys

or
qme Enter the code.

> : Select and confirm the function, such as “Do not dis-
turb“ .
All programmable functions appear on the
screen.”Overview of Functions and Codes” Æ page 87
If applicable
> Save incomplete? : Select and confirm.
Some functions (such as "Call forwarding") accept in-
complete entries. This means you have to add more
digits later on when you activate the function by press-
ing a key.
Exit? : Confirm.
or
Now press the key to access the function direct-
ly. If the function can be turned on and off,
such as "Do not disturb", pressing the key multi-
ple times turns the function on and off.
49
Step by Step
Meaning of LED Signals for Saved Functions:
Call forwarding, Forwarding - trunk, Call Fwd No
Reply, Night answer, Do not disturb, Changeover,
HF answerback on/off, Campon prot. on, Caller ID
suppression, Busy by Busy:
Saved function is not active.
Saved function is active.
Callback:
You have not set a callback.
You have set a callback.
Mute on/off:
The microphone is switched on.
The microphone is switched off.
Caller list:
No calls saved.
Call request saved.
Join/leave group:
You have left all groups.
You are active in at least one group.
Call pickup - group:
No call for the group.
One call for the group.
Repdial key (internal), Direct station select:
The other party is not engaged in a call.
The other party is engaged in a call .
Flashing rapidly – This party is calling me.
Flashing normally – A caller is trying to reach this party.
Flashing slowly – Party is waiting.
Trunk key
No call on assigned trunk.
Active call on assigned trunk.
Flashing rapidly – A call has arrived for me on this line;
press the key to pick up the call.
Flashing normally – A call has arrived on this line; press
the key to pick up the call.
Flashing slowly – A call on this line was placed on hold.
50
Step by Step
Error message:
No error messages present.
Error messages present.
Press the key. The system error is displayed.
When you confirm “Acknowledge ?” the LED goes out.
The following functions are assigned to keys which
have no LED:
Repdial key (extern), Trunk group key, Procedure key,
Trace call, Speed dial, Release call, Directory, Call wait-
ing, Connect/Toggle, Conference, Speaker call, Over-
ride, Park, Pickup - directed, Account code, View call
charges, Timed reminder, Open door, Room moni-
tor,Consultation
51
Step by Step
Assigning a Procedure (Operating

Steps) to a Key
Station numbers and functions which require additional
inputs, i.e. comprise several operating steps, can be
saved to a single key on your telephone.
Using the “Account code“ Æ page 62 function, for ex-
ample, you can save all the remaining required inputs
(station number of the calling party + the station num-
ber to be dialed) to a single key.
Station numbers which require additional inputs can
also be stored.
or
qme Enter the code.

> Procedure key? : Confirm.
o Enter the procedure, e. g. “*60 231# 089123456“ .
*60= Enter the code for Account code
231#=account code
089123456 = number to be dialed.
Save? : Confirm.
Exit? : Confirm.
or
52
Step by Step
Select the stored procedure by pressing a key.

Procedures containing functions which can be
switched on/off can be activated by pressing the
key, and deactivated by pressing the same key
again.
You can also press a procedure key during a call.
The stored digits are automatically sent as DTMF
signals Æ page 46.
Checking the Key Assignments

You can check the assignment of keys on your tele-
phone to see which functions are programmed on
which keys.
or
qme Enter the code.
Press the key. The key assignment appears on the

screen.
Exit? : Confirm.
or
53
Using Other Team Functions
Step by Step
Turning Group Call On and Off

personnel), you belong to one or more groups of users
who can each be reached under a hunt group or group
call number.
Incoming calls are signaled on all group member tele-
phones in the order in which they are received (= hunt
group) or simultaneously (= group call) until one mem-
ber of the group accepts the call.
Each member of the group remains available under his
or her own station number.
You can activate and deactivate the audible signal for a
hunt group or group call.
If the LED on a programmed "Join/leave group" key
Æ page 49 is illuminated, this means that the audible
tone was activated for at least one group.
You belong to a hunt group or a group call:
> Leave group? : Select and confirm.
or
> Join group? :
or
rli or qli Enter the code for "off" or "on".
or
Press the "Hunt group join/leave" key.
or
54
Step by Step
You belong to several groups:
or
> Join group? :
or
rli or qli Enter the code for "leave" or "join".
or
Press the "Hunt group join/leave" key.
or
Group: 770 X If an “X“ appears after the group number(e. g. 770)

then group call is activated for this group.
or
Group: 770 No “X“ means group call is deactivated.
Next? : Press the "OK" dialog key to confirm your selection and
display the next group number.
or
This turns off the audible tone for the displayed group.
or
> Join group? : Select and confirm.
This turns off the audible tone for the displayed group.
or
> #=Leave all groups? : Select and confirm.
This turns off the audible tone for all groups.
or
r Enter the code for "Leave all groups".
or
> *=Rejoin all groups? : Select and confirm.
This turns off the audible tone for all groups.
or
q Enter the code for "Join all groups".
55
Step by Step
Accepting a Call for Another Member

of Your Team
You can accept calls for other telephones in your team
from your telephone. To do this, consult your service
personnel to find out if a pickup group has been config-
ured.
Precondition: You telephone rings briefly. The follow-
ing message appears on the display: "Call for:“ .
Call pickup - group? : Confirm.
or
qik Enter the code.
56
Privacy/Security
Step by Step
Privacy/Security
Turning Do Not Disturb On and Off

You can activate the do not disturb function if you do not
want the receive any calls. When do not disturb is acti-
vated, callers hear a busy signal.
> DND on? : Select and confirm.
or
> DND off? :
or
qmk or rmk Enter the code for "on" or "off.
When you lift the handset, a special dial tone

(continuous buzzing tone) reminds you that do
not disturb is active
If your telephone is configured as an escape ex-
tension, you cannot activate the Do Not Disturb
feature (consult service personnel).
Caller ID Suppression
You can prevent your station number or name from ap-
pearing on the displays of external parties you call. The
feature remains active until you deactivate it.
> Suppress call ID? : Select and confirm.
or
> Restore caller ID? :
or
qlj or rlj Enter code for "suppress" or "restore".
57
Privacy/Security
Step by Step
Monitoring a Room
A telephone can be used to monitor a room. The func-
tion must be activated on the telephone that you want
to monitor.
Calling this telephone from outside lets you hear what
is going on in the room.
Activating the telephone to be monitored:
> *88=Room monitor? : Select and confirm.
or
qll Enter the code.
You can either leave the telephone in speakerphone
modeoptiPoint 500 economy (not available with
optiPoint 500 basic) or lift the handset and leave it di-
rected towards the noise source.
Deactivating the telephone to be monitored:

Program/Service Press the illuminated key. The LED goes out.
or
Monitoring the room:
n Lift the handset.
From the inside:

o Enter the internal number of the telephone to be moni-
tored.
or From the outside:
Precondition: You have a telephone that uses tone di-
aling (DTMF dialing) or you can switch your telephone
to tone dialing. The telephone is not connected to the
system.
o Set up a call to the HiPath 1220. Enter the station num-

ber (DISA MSN; consult service personnel).
o Wait for a continuous tone (if necessary switch the tele-

phone to tone dialing), then enter the internal number
that has been assigned to you and the associated PIN
Æ page 60.
o Enter the internal number of the telephone to be moni-

tored.
58
Privacy/Security
Step by Step
Trace Call: Identifying Anonymous

Callers
You can have the carrier identify malicious external call-
ers. You can save the caller’s station number during the
call or for 30 seconds after the call ends. However, it is
essential that you do not replace your handset during
this time.
Precondition: You are engaged in an external call.
and
> *84=Trace call? : Select and confirm.
or
qlh Enter the code.
After you have finished tracing the call, the data
is stored on the carrier’s system. Now contact
your service personnel.
Locking the Telephone to Prevent Un-

authorized Use
You can prevent unauthorized persons from using your
telephone and its electronic notebook during your ab-
sence.
Precondition: You must have configured a personal
identification number (PIN) for your telephone
Æ page 60.
To lock and unlock the telephone:
> Changeover on? : Select and confirm.
or
> Changeover off? :
or
qjj or rjj Enter the code for "lock" or "unlock".
o Enter the telephone lock PIN Æ page 60.

While the telephone is locked, a special dial tone
sounds when you lift the handset. You can con-
tinue to dial internal numbers as usual.
59
Privacy/Security
Step by Step
Saving Your PIN

To prevent unauthorized persons from using your tele-
phone, you need to enter a personal identification num-
ber, which you can save yourself.
> *93=Change PIN? : Confirm.
or
qmg Enter the code.
o Enter the current five-digit PIN.

If you have not yet assigned a PIN, use the PIN "00000"
the first time you enter it.
o Enter the new PIN.
o Repeat the new PIN.
If you forget your PIN, contact the service per-

sonnel, who can reset your PIN to “00000“.
60
Checking and Assigning Call Charges
Step by Step
Checking and Assigning Call

Charges
Displaying Call Charges

For the current call:
The display usually shows call charges at the end of a
call (default setting).
If you wish to display charges continuously during a call
in progress, the service personnel must request this
feature from your carrier.
Some carriers also let you display toll-free external calls.
The message "Free of Charge" appears on the screen ei-
ther before or during the call.
If a call is transferred, the charges are assigned to
the telephone to which the call was transferred.
For all past calls with remaining balance:

First the accrued call charges (sum) are displayed. After
about 5 seconds, the remaining available amount is dis-
played if the service personnel have specified a call
charge limit.
> *65=Show call charges? : Select and confirm.
or
qji Enter the code.
61
Checking and Assigning Call Charges
Step by Step
Dialing with Call Charge Assignment

You can assign external calls to certain projects.
Precondition: The service personnel has set up ac-
count codes for you.
> *60=Account code? : Select and confirm.
o Enter the account code.
r Press this key.

or
Save? : Confirm.
o Enter the number of the external station.
You can also enter the account code during an

external call; first press the "Account code" key.
Programming the "Account code" key
Æ page 49.
62
Using Other Functions/Services
Step by Step
Appointments Function
You can tell your telephone to give you a call when you
want to be reminded of an appointmentÆ page 64.
To do this, you need to save the time you want the call
to be made. You can do this
• for appointments that recur daily,
• for appointments that recur daily except weekends,
• for an appointment after a certain amount of time
and
• for a certain day.
Saving Appointments

> *46=Timed reminder on? : Confirm.
or
qhj Enter the code.
1=Daily? : Select type of timed reminder and confirm.

or
> 2=Daily exc. weekends? :
or
> 3=after Timeout? :
or
> 4=Specific day? :
or
e or f or gor h Enter the code.
only for 4th type o Enter day and month as 4-digit number, e. g. 2109 11th
of September
Save? : Confirm.
63
Step by Step
o Enter a 4-digit time, such as 0905 for 9:05 (= 9.05 a.m.)
or 1430 for 14.30 (= 2.30 p.m.).
Save? : Confirm.
Deleting and checking a saved appointment:
> #46=Timed reminder off? : Confirm.
or
rhj Enter the code.
Delete? : Confirm.
or
Using Timed Reminders
Precondition: You must have saved a timed reminder

Æ page 63. The current time is the time stored.
Reminder? The telephone rings. The timed reminder appears on
the screen.
Speaker Press the key.

or
n t Lift the handset and replace it again.
64
Step by Step
Music on Hold
If Music on Hold has been set up for your HiPath 1220,
waiting callers will hear the selected music.
You can listen to this music (as background music, for
example) using the speaker in your telephone.
> Music on hold on ? : Select and confirm.
or
> Music on hold off ? :
or
qmhed Enter the code for "on" or "off.
or
rmhed
If Music on Hold is not set up, you will hear the busy
tone.
When transferring music from external audio

sources for Music on Hold, observe the copy-
right regulations!
Resetting Services and Functions

(System-Wide Cancellation for a Tele-
phone)
There is a general reset procedure for activated func-
tions. The following functions are canceled, if they were
activated:
• Call forwarding
• Timed reminder
• Campon protection
• Do not disturb
• Callback

> #0=Reset services? : Select and confirm.
or
rd Enter the code.
65
Step by Step
Using System Functions from Outside

(DISA: Direct Inward System Access)
personnel), you can set up external outgoing calls from
outside the system, just like an internal user. You can
also activate and deactivate the following functions in
your system:
• Reset services, code: #0 Æ page 65
• Call forwarding, code: *11/#11 Æ page 22
• Forwarding - trunk, code: *64/#64 Æ page 23
• Changeover on/Changeover off
code: *66/#66 Æ page 59
• Change PIN, code: *93 Æ page 60
• Open door, code: *61 Æ page 33
• Do not disturb, code: *97/#97 Æ page 57
• Speed dial, code: *7 Æ page 37
• Room monitor, Æ page 58
• Night answer, code: *44/#44 Æ page 48
• Control Relay, code: *90/#90 Æ page 69
Precondition: You have a telephone that uses tone di-
aling (DTMF dialing) or you can switch your telephone
to tone dialing. The telephone is not connected to the
system.
o Set up a call to the HiPath 1220. Enter the station num-
ber (DISA MSN; consult service personnel).
o Wait for a continuous tone (if necessary switch the tele-
phone to tone dialing), then enter the internal number
that has been assigned to you and the associated PIN.
o Wait for a dial tone and then enter the code, such as
*97 for Do not disturb on. Make other inputs as neces-
sary; (refer to the operating instructions for pulse and
DTMF telephones).
or
o Dial the external number.
66
Step by Step
You can only execute one function at a time, or

set up only one outgoing connection.
The connection is immediately released after
successful activation of a function.
In the case of an external-external call, the con-
nection is released as soon as either of the par-
ties ends the call.
67
Step by Step
Using Functions in ISDN via Code Dial-

ing (Keypad Dialing)
You can set the ISDN functions of your network provid-
er via code dialing in some countries (contact the ser-
vice personnel).
> *503=Keypad dialing : Select and confirm.
or
qidg Enter the code.
or You are conducting an external call.
> Keypad dialing : Confirm.
o Enter the external code.

Not necessary if you are conducting an external call or
the responsible service personnel have activated the
"Automatic Keypad" function.
o Enter the code for the required ISDN function.

Example (valid for Netherlands):
• Call forwarding – trunk on:
*210* Destination number #.
• Call forwarding – trunk off:
#21#
Contact your network provider to find out which
ISDN functions can be code-controlled in your
country (contact the service personnel).
Siemens AG shall not be liable for damages/
costs which may be incurred by fraudulent activ-
ities or remote operation (e. g. toll fraud).
Hint: You can save the various operating steps to
a single keyÆ page 52.
68
Step by Step
Operating a Switch (Relay)

If this feature is configured (contact service personnel),
you can activate/deactivate certain devices (e.g. door
opener) via switches (relays, max. 2).
Depending on their programming, the switches can be
activated/deactivated manually or automatically (ac-
cording to time).
> *90=Control Relay On? : Select and confirm.
or
> #90=Control Relay Off? :
or
qmd or rmd Enter the code for "on" or "off.
e ... f Specify a switch.
Check Switch/Relay Status

If authorized, you can check the status (on or off) of the
activated switches.
> *9414= Relay status? : Select and confirm.
or
qmheh Enter the code.
e ... f Specify a switch.
69
Step by Step
Confirm/Turn off alarm

If the service personnel have activated the alarm feature
on your telephone, you will receive an alarm call when
your HiPath 1220 recognizes an alarm situation
.To acknowledge the alarm call, you must answer it. If
you do not answer the alarm call, it will be repeated (de-
pending on how it is programmed).
Precondition: “Call: Sensor...” appears on the display
and your telephone rings three times in rapid succes-
sion every four seconds.
Speaker Press the key.
or
n Lift the handset.

or
t Replace the handset again.
Turning off the Alarm

If an alarm device was activated in addition to the alarm
call, it can be specifically deactivated.
Enter the code.
Enter the code (“Programming Password”
, consult ser-
vice personnel).
The alarm device is turned off.
70
Step by Step
Reject on busy,
Switching Telephone to Busy
All telephones in a specified group are automatically set
to busy when a member is engaged in a call. External
calls cause no ring tone (caller hears busy signal) and
are rejected.
For example, this can be useful if only member of the
group is present and does not wish to be disturbed dur-
ing a call by additional external calls. Then the caller be-
lieves the called party is busy and he tries again later.
Precondition: You belong to a “Busy By Busy Group“
(consult service personnel).
> *9411= Busy by Busy on ? : Select and confirm.
or
> Busy by Busy off ? :
or
qmhee Enter the code for "on" or "off.
or rmhee
71
System Administration/ Software Update
Step by Step
System Administration/
Software Update
The following sections describe features for system ad-
ministration that you can use from your telephone.
Enable Remote Administration

and Software Update
Your HiPath 1220 can be configured remotely. To allow
that, you must enable remote administration for your
HiPath 1220.
If you are authorized, you can enable your HiPath 1220
for remote administration.
qmmf Enter the code.

Now the service personnel can perform administration
tasks or software updates within a specified time inter-
val.
Service Call
If authorized, you can call a service desk and allow re-
mote administration over that connection.
> Service call ? : Select and confirm.
or
qmmh Enter the code.
o Enter the MSN for the service desk (consult service per-
sonnel).
#=Save? : Confirm.
or
r Press this key.
72
Step by Step
Software Update
If you are authorized, you can start a software update.
> Remote update ? : Select and confirm.
or
qmhei Enter the code.
The software is transferred from the service center.
Reset System Password

The service personnel can configure your HiPath 1220
with a PC tool. To do this, they need a password
(“Programming Password”). If the service personnel
changed the password but forgot it, you can, if autho-
rized, reset the password to the default value.
> Reset system passw. ? : Select and confirm.
or
rmi Enter the code.
o Enter 8-character password (consult service personnel).
73
Step by Step
Set Language/Country
Enter the corresponding country code to make the
country-specific settings for your HiPath 1220. The cor-
responding language and currency will also be set for
your telephone display.
Precondition: You must have authorization to use this
function on your telephone.
> Set country code ? : Select and confirm.
or
qmhef Enter the code.
o Enter 8-character country code.

The code is stored, your HiPath 1220 is first reset and
then rebooted.
Country Code
Australia 99168546
Austria 48376691
Belgium 25279542
Croatia 26848528
Czech Republic 98385917
Denmark 98457559
Estonia 43100032
Finland 69442143
France 68141859
Germany 45109382
Greece 52632505
Ireland 98213498
Italy 70129594
Latvia 23730903
Lithuania 54369901
Middle East 63725664
Netherlands 49545821
Norway 53911312
Poland 51978559
Portugal 37496521
Romania 15067892
Slovania 27983202
Spain 96149549
Sweden 53891305
Switzerland 63172653
74
Step by Step
Setting Date and Time

If authorized, you can set the date and time for your
HiPath 1220. The date and time are always shown on
your telephone’s display.
More features? Select and confirm.
Set system clock ? Select and confirm.
o Enter date (day, month and year) with six digits,

e.g. 110903, Sept. 11, 2003.
Save? Confirm.
Previous? Select and confirm. This deletes all entered digits.
o Enter a 4-digit time (hour and minute), such as 0905 for

9:05 (= 9.05 a.m.) or 1430 for 14.30 (= 2.30 p.m.).
Save? Confirm.
Previous? Select and confirm. This deletes all entered digits.
75
Labeling, Documentation and Accessories
Labeling Key Fields

You can chose from the following options to label the keys with the func-
tions/call numbers saved (Æ page 8, Æ page 9, Æ page 49):
Labeling
• by hand:
Labeling strips are deliverd with your optiPoint. Write the function or a
name on the matching strips within the white field and attach them to
your optiPoint.
• with a computer:
If you have access to the HiPath 1220 system CD-ROM (consult ser-
vice personnel) with the documentation for your HiPath 1220
Æ page 77, you can make labels for your key fields with a PC.
• with a computer via the Internet:
You will find the “Online Key Labelling Tool“ along with the user inter-
face under http://www.siemens.com/hipath (Downloads/Software) .
Put the labeled strips in the rele-
vant key pad on your optiPoint and
place the transparent cover over
them (mat page above).
76
Attaching a Station Number Label

Self-adhesive call-number labels are also delivered with your optiPoint.
Write on the call-number label (fire brigade, police, own telephone num-
bers), then remove and stick it in the recess on the telephone when the
handset is lifted.
Documentation
You can find these operating instructions in the Internet in PDF format at
http://www.siemens.com/hipath (Downloads/User guides)
and under Documentation on the HiPath 1220 system CD-ROM (consult
service personnel) in HTML and PDF format.
In order to look at and print the operating instructions in PDF format, you
need a computer on which the free Acrobat Reader software package (by
Adobe) is installed.
To view the operating instructions in HTML format, you need a computer
with a Web browser, e. g. Microsoft Internet Explorer.
Using PC-based Telephony Applications

A PC can be connected using the optiPoint 500 system telephone’s (not
optiPoint 500 economy) built-in USB interface and a USB cable.
With the TAPI driver on the HiPath 1220 system CD, you can run on your
PC many of the telephone applications currently available on the market.
77
Accessories
Use the following products to adapt your telephone to your specific needs.
optiPoint key module:
Key modules make using your telephone more convenient, efficient and
secure.
optiPoint adapter:
Use the various adapters to enhance your telephone’s functionality;
you can add system, analog or ISDN telephones, headsets, a speaker, or
an external recorder.
The adapters:
optiPoint acoustic adapter, optiPoint500 analog adapter,
optiPoint500 ISDN adapter, optiPoint500 phone adapter,
optiPoint500 recorder adapter.
Headset:
Use a headset for handsfree calling.
With the cordless DECT version, you can take calls without lifting the
handset.
Desk microphone:
For speakerphone mode under poor acoustic conditions and for greater
freedom of movement while making calls. You can turn off the microphone
with the mute key. The microphone is connected using the
optiPoint acoustic adapter.
External speaker:
Improves the sound quality of open listening; ideal for conference calls.
It is connected using the optiPoint acoustic adapter.
Second handset:
Allows you to hear better in noisy environments. It is connected using the
optiPoint recorder adapter.
For detailed information about these and other products and their
availability for your telephone, see the data sheets for your optiPoint
500 telephone and accessories in the Internet at
http://www.siemens.com/hipath (Downloads/Data sheets).
For a summary describing ways to connect them to your telephone,
see Æ page 7.
78
Fixing Problems
Fixing Problems
Telephone Maintenance
• Always use a damp or antistatic cloth to clean the telephone. Never
use a dry cloth.
• If the telephone is very dirty, clean it with a diluted neutral cleaner con-
taining surfactants, such as a dish detergent. Afterwards remove all
traces of the cleaner with a damp cloth (using water only).
• Never use cleaners containing alcohol, cleaners that corrode plastic, or
abrasive powders.
Troubleshooting
Pressed key does not respond:
Check whether the key is stuck.
Telephone does not ring:

Check whether the do not disturb function was activated on your tele-
phone ("Do not disturb" appears on the screen). If so, deactivate it
Æ page 57.
You cannot dial an external number:

Check whether you telephone is locked ("Telephone lock active" appears on
the screen). If so, unlock the telephone Æ page 59.
To correct any other problem:

First contact your service personnel. If the service personnel is unable to
correct the problem, contact Customer Service.
79
Step by Step
Responding to Error Messages on the

Screen
Invalid entry Possible cause:
Wrong number/code.
Possible response:
Enter the correct number/code.
Not authorized Possible cause:
You tried to use a disabled function.
Possible response:
Ask the service personnel to enable the function.
Not possible Possible cause:
Wrong number/code.
Possible response:
Enter the correct number/code.
Cannot be reached Possible cause:
The station number you dialed does not exist. The tele-
phone you are trying to call is unplugged.
Possible response:
Enter a correct station number. Try calling the telephone
again later on.
Invalid station number Possible cause:
The number you dialed,
for example on call pick-up or group number
Possible response:
Enter the correct number.
Key memory is full Possible cause:
Memory is full All memory locations for external station numbers are
currently in use.
Possible response:
Try again later on.
Currently not possible Possible cause:
The function is temporarily unavailable (for example, af-
ter pressing the mute key while the telephone is idle).
Possible response:
Press the mute key during the call.
Incomplete Possible cause:
You took too long to enter data.
Possible response:
Try again later on.
80
Step by Step
Vacant Possible cause:
No number or function is assigned to a key.
Possible response:
Program the key for the number or functionÆ page 27
Æ page 49.
No names entered Possible cause:
The internal phone book has no entries.
Possible response:
Store the name with station and speed-dial number
Æ page 39.
Currently busy Possible cause:
The external trunk is busy; you hear a busy signal tone.
Possible response:
Try again later on.
Park slot is empty Possible response:
Enter a different park slot.
All park slots busy Possible response:
Try again later on.
Incorrect PIN Possible cause:
You entered the wrong code when locking/unlocking
the telephone Æ page 59.
Possible response:
Enter the correct code.
Re-entered PIN invalid Possible cause:
You entered the wrong code when changing the PIN.
Possible response:
Enter the correct code Æ page 60.
Telephone lock active Possible cause:
Your telephone is locked and you have tried to dial an ex-
ternal number.
Possible response:
Unlock the telephone Æ page 59
Credit is over Possible cause:
You have dialed an external number, but have exceeded
your call charge limit.
Possible response:
Ask the service personnel to change your call charge
limit.
Caller replaced handset Call pick-up is no longer possible.
81
Index
Index call charges for your telephone ............... 61

call forwarding ............................................ 22
MSN in CO .............................................. 23
A call forwarding - no answer ...................... 24
call signal ..................................................... 14
accessories ................................................. 78
call transfer .................................................. 21
account code .............................................. 62
call volume ...................................... 14, 15, 30
adapter ......................................................... 78
call waiting
administration ............................................. 72
accepting ................................................. 42
alarm
allowing .................................................... 43
confirm ..................................................... 70
preventing ............................................... 43
turn off ..................................................... 70
call waiting (camp-on) ................................ 47
alphanumeric search ................................. 39
callback ........................................................ 25
announcement ........................................... 40
caller ID
answering a timed reminder .................... 64
restoring display of ................................ 57
answering machine
suppressing display of ........................... 57
call pickup ................................................ 34
caller list ....................................................... 35
appointment ................................................ 63
calling a second party ................................ 20
automatic callback ..................................... 25
camp-on protection .................................... 43
automatic connection setup ..................... 41
CE mark ......................................................... 2
automatic line seizure ............................... 17
charges for another telephone ................ 61
automatic trunk seizure ............................ 17
charges for your telephone ...................... 61
checking the key assignments ................ 53
B cleaning the telephone .............................. 79
busy by busy ............................................... 71 code dialing in ISDN .................................. 68
codes ............................................................ 12
conducting calls with a headset .............. 33
C conference .................................................. 20
call connection setup, automatic .................... 41
accepting from answering machine ... 34 consultation hold ........................................ 20
accepting, group ..................................... 56 contrast
answering ................................................ 14 adjusting .................................................. 30
ending ...................................................... 18 control panel
entrance telephone ................................ 33 optiPoint 500 basic,
forwarding ............................................... 22 optiPoint 500 standard ........................ 8, 9
forwarding MSN in CO .......................... 23
parking ..................................................... 44
pickup, directed ...................................... 31
rejecting ................................................... 31
retrieving from park ............................... 44
transfer after announcement ............... 46
call charge assignment ............................. 62
call charge limit ........................................... 61
call charges for another telephone ......... 61
82
Index
D G
data transmission protection ................... 43 group call ..................................................... 54
date .............................................................. 75
desk microphone ....................................... 78
dialing H
internal/external calls ............................. 16 handsfree answerback .............................. 32
on-hook dialing ........................................ 16 off .............................................................. 32
stored destinations ................................ 35 on .............................................................. 32
using redial .............................................. 18 headset .................................................. 33, 78
dialing a number hotline .......................................................... 41
from the caller list .................................. 36 HTML format .............................................. 77
with repertory dialing keys ................... 28 hunt group ................................................... 54
dialing numbers
using speed-dialing ................................ 37 I
direct inward system access (DISA) ....... 66
immediate connection ............................... 41
direct station select ................................... 50
incoming busy ............................................ 71
directory ....................................................... 39
DISA ............................................................. 66
display ........................................................ 8, 9 K
adjusting contrast ................................... 30 key fields, labeling ............................. 8, 9, 76
display angle ............................................... 30 keypad dialing ............................................. 68
display backlight ......................................... 30 keys
do not disturb ............................................. 57 fixed ........................................................ 8, 9
incomplete save ..................................... 49
labeling ..................................................... 76
E
programmable ....................................... 8, 9
entrance telephone .................................... 33
error messages .......................................... 80
explanation of symbols ............................. 10 L
labeling key fields ............................... 8, 9, 76
LED (light-emitting diode) ....................... 8, 9
F
LED indications, meaning of .................... 50
forwarding ................................................... 22
locking/unlocking the telephone .............. 59
multiple subscriber number (MSN) ..... 23
forwarding MSN in CO .............................. 23
forwarding multiple subscriber number
(MSN) ........................................................... 23
function keys .............................................. 13
functions
programming on keys ............................ 49
resetting ................................................... 65
83
Index
M R
malfunctions ............................................... 79 recall ............................................................. 44
meaning of LED indications ..................... 50 receiving volume ............................ 14, 15, 30
microphone for speakerphone mode ... 8, 9 redialing a number ..................................... 18
MSN busy ................................................... 71 from the caller list .................................. 36
music on hold ............................................. 65 reject on busy ............................................. 71
relays ............................................................ 69
Remote administration .............................. 72
N remote administration ............................... 72
night answer ............................................... 48 reserving a trunk ........................................ 41
notes .............................................................. 2 reset system password ............................ 73
resetting functions ..................................... 65
O resetting services ....................................... 65
ring tone ...................................................... 29
open listening ............................................. 17
ring volume ................................................. 29
operating instructions
room monitor .............................................. 58
HTML format .......................................... 77
ordering .................................................... 77
PDF format .............................................. 77 S
operating principle ..................................... 12 saving a PIN ................................................ 60
operating steps .......................................... 10 service call ................................................... 72
assigning to a key .................................. 52 service personnel ....................................... 11
override ........................................................ 47 set country
country code ........................................... 74
P set language ................................................ 74
setting your telephone .............................. 29
parking a call ............................................... 44
software update ......................................... 72
password
speaker ........................................................ 14
reset system password ........................ 73
speaker call ................................................. 40
PDF format .................................................. 77
speakerphone mode ...................... 14, 17, 29
personal identification number ................ 60
special dial tone .......................................... 57
pickup (call) ........................................... 31, 56
speed-dialing
PIN ................................................................ 60
dialing numbers ...................................... 37
for a telephone ....................................... 59
saving station speed-dialing ................. 37
preventing and allowing automatic camp-
system ..................................................... 37
on .................................................................. 43
station number
prime line on ............................................... 17
saving ....................................................... 27
procedure
station speed-dialing .................................. 37
assigning to a key .................................. 52
suffix-dialing ................................................ 46
program/service ......................................... 12
switches ...................................................... 69
programming your telephone .................. 29
system administration ............................... 72
project calls ................................................. 62
system speed-dialing ................................ 37
system-wide cancellation ......................... 65
84
Index
T
telephone
cleaning .................................................... 79
locking ...................................................... 59
locking/unlocking .................................... 59
maintaining .............................................. 79
operating .................................................. 12
settings .................................................... 29
telephone busy ........................................... 71
telephone maintenance ............................ 79
three-party conference .............................. 20
time .............................................................. 75
toggle ........................................................... 20
tone dialing .................................................. 46
tone dialing (DTMF dialing) ...................... 46
transfer (call)
after announcement .............................. 46
transfer call .................................................. 21
trunk access code ...................................... 16
trunk reserving ........................................... 41
trunk seizure
automatic ................................................. 17
U
using functions from the outside ............ 66
V
variable call forwarding ............................. 22
85
Index
86
Overview of Functions and Codes

The table below lists all available functions as they appear on the display. Functions that
have been configured (consult service personnel) can be activated interactively (select +
save) via the Program/Service menu (select + save or enter a code), or by pressing function
keys, provided that the functions have been configured (consult service personnel).
Functions ... Inter- ... Via the Program/ ... With
(display) actively Service menu function
Program/Service keys
<> <> Code
Account code ; *60 X
Busy by Busy on ; *9411 X
Busy by Busy off ; #9411 X
Call waiting ; ; *55 X
Campon prot. on ; *490 X
Campon prot. off ; #490 X
Callback ; ; *58 X
View callbacks/Delete ; ; #58
Caller list ; ; #82 X
Changeover on ; ; *66 X
Changeover off ; ; #66 X
Change PIN ; *93
Conference ; ; *3 X
Start conference ;
End conference ; ;
View conf parties ;
Consult ; X
Return to held call ; ; *0
Quit and return ; ; *0
Transfer/Accept call ;
Directory ; X
DISA
DND on ; ; *97 X
DND off ; ; #97 X
DTMF dialing
Forw. No Reply on ; *14 X
Forw. No Reply off ; #14 X
87

<> <> Code
Forwarding on ; ; *11 X
Forwarding off ; ; #11 X
Trunk FWD on ; ; *64 X
Trunk FWD off ; ; #64 X
Headset
Call Answer ;
HF answerback on ; ; *96 X
HF answerback off ; ; #96 X
Hotline
Join group ; ; *85 X
Leave group ; ; #85 X
In all groups ; ; *85*
Out of all groups ; ; #85#
Keypad dialing ; *503 X
Music on hold on ; ; *9410
Music on hold off ; ; #9410
Mute on ; ; *52 X
Mute off ; ; #52 X
Night answer on ; ; *44 X
Night answer off ; ; #44 X
Open door ; *61 X
Override ; ; *62 X
Park a call ; X
Retrieve call ; #56
Pickup - directed ; *59 X
Pickup - group ; ; *57 X
Accept call ;
Prog. feature key ; *91 X
Redialing a Number X
Rejecting Calls
Release X
88

<> <> Code
Relay status ; *9414
Reserve trunk ;
Reset system passw. ; #95
Room monitor ; *88 X
Set country code ; *9412
Show call charges ; *65 X
Speaker call ; *80 X
Suppress call ID ; ; *86 X
Restore caller ID ; ; #86 X
Timed reminder on ; *46 X
Timed reminder off ; #46 X
Toggle/Connect ; ; *2 X
Trace call ; *84 X
Transfer ;
Turn off alarm #9414
Use speed dialing ; *7 X
Change Speed Dial (station) ; *92
89
www.siemens.com/hipath
© Siemens AG 2004
Information and Communication Networks
Hofmannstr. 51 • D-81359 Munich
The information provided in this document contains merely general de-
scriptions or characteristics of performance which in case of actual use Ref. No.: A31003-H1100-B100-3-7619
do not always apply as described or which may change as a result of fur-
ther development of the products. Subject to availability. Right of modification reserved.
An obligation to provide the respective characteristics shall only exist if Printed in the Federal Republic of Germany.
expressly agreed in the terms of contract.

Siemens optipoint 500

Uploaded by

Document Information

Copyright

Available Formats

Share this document

Share or Embed Document

Sharing Options

Did you find this document useful?

Is this content inappropriate?

Copyright:

Available Formats

Siemens optipoint 500

Uploaded by

Copyright:

Available Formats

HiPath 1220

optiPoint 500 economy

Before You Begin

Do not operate the telephone in environments where there is a danger of

For best performance, use original Siemens accessories!Æ page 78

Never open the telephone or a key module.

The device conforms to the EU guideline 1999/5/EG, as attested by the CE

Before You Begin. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Basic Operating Instructions. . . . . . . . . . . . . . . . . . . . 7

Making Calls – Basic Functions . . . . . . . . . . . . . . . . 14

Making Calls – Convenience Functions . . . . . . . . .31

Saving Functions and Procedures . . . . . . . . . . . . . . 49

Using Other Team Functions . . . . . . . . . . . . . . . . . . . 54

Checking and Assigning Call Charges . . . . . . . . . . 61

Using Other Functions/Services . . . . . . . . . . . . . . . . 63

Labeling, Documentation and Accessories . . . . . .76

Fixing Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .79

Overview of Functions and Codes . . . . . . . . . . . . . .87

Basic Operating Instructions

Characteristics and Ways to Connect Your optiPoint 500

Control Panel optiPoint 500 economy/basic/standard

Control Panel optiPoint 500 advance with optiPoint key module

Fixed optiPoint key module

How to Use these Operating Instruc-

n Lift the handset.

Please dial Line 1 displays prompts, error messages or acknowl-

You can select some functions while the telephone is

... Via the Program/Service menu

First press the "Program/Service" key. You then see a list

rd Enter the code directly.

... With Function Keys

Making Calls – Basic Functions

The caller’s number appears on the display unless the

Answering a Call With the Handset

n Lift the handset.

Answering a Call with the Speaker (Speaker-

This function is not available with

• Tell the other party that you are using speak-

n Lift the handset.

The called party does not answer or is busy:

t Replace the handset.

o • For internal calls, enter the internal station number.

The other party answers with speaker:

n Lift the handset.

The called party does not answer or is busy:

Your HiPath 1220 may also be programmed so

Switching to Speakerphone Mode

Precondition: You are conducting a call with the hand-

Switching to the Handset

Deactivating this function:

Displaying, dialing or deleting saved station num-

If this feature is configured (consult service per-

Turning the Microphone On and Off

Precondition: You are conducting a call. The micro-

IIf your HiPath 1220 is configured for automatic

Calling a Second Party (Consultation

o Call the second party.

Switching to the Party on Hold (Toggle)

Combining the calling parties into a three-

Connecting the other parties to each other

o Enter the number of the party to which you want to

s Announce the call, if necessary.

t Replace the handset.

Using Variable Call Forwarding