SOFT SKILLS FOR MANAGERS

CIA - 3

TOPICS
1) WHAT IS PROFESSIONALISM?
2) WHAT IS WORKPLACE ETIQUETTE?
3) KINDS OF PROFESSIONALISM
4)CONCLUSION
SUBMITTED TO -

SUBMITTED BY :
Aditya Kumar -2321105
Ayan Jain- 2321114
Krisha Jogi - 2321129
Saachi Kaur- 2321149
Sanchita Panda - 2321150
Suhani Gupta - 2321152
Khushi Saraogi - 2321171
 WHAT IS PROFESSIONALISM?

In the workplace or in their professional lives, people are expected to exhibit a specific set of
behaviours, qualities, and standards that are known as professionalism. It entails acting in a way
that conveys proficiency, honesty, decency, and a dedication to morally sound and excellent
work.

The following are essential facets of professionalism:-

● COMPETENCE: It is expected of professionals to possess the know-how,abilities and
experience needed to carry out their duties efficiently. To stay up to date in their industry,
this frequently entails continuing education and training

● ETHICAL BEHAVIOUR: Upholding the highest moral standards is essential to

professionalism. This entails moral rectitude,honesty and a determination to uphold moral
principles even in the face of challenging choices

● RESPECT : It's important to be courteous and respectful to other people. This is

applicable to anybody a professional interacts with, including clients, customers, and
coworkers. Promoting an inclusive atmosphere and appreciating diversity are also part of
it.

● RELIABILITY:Professionals are supposed to be trustworthy and honour their

agreements. This entails presenting high-quality work regularly, finishing assignments on
time, and fulfilling commitments.

● ACCOUNTABILITY: One of the most important components of professionalism is

accepting accountability for one's choices and actions. This entails owning up to errors
and acting to fix them.

● COMMUNICATION ABILITIES : Writing and speaking clearly are essential

components of effective communication. Clarity in communication and active listening
are qualities that professionals should possess.

● APPEARANCE AND DRESS CODE: Certain dress regulations or recommendations for

suitable appearance may apply depending on the profession. Keeping up a tidy and
businesslike image is frequently crucial.

● CONFIDENTIALITY: In order to safeguard the interests of clients or organisations, it is

crucial for professionals handling sensitive information to maintain the confidentiality of
that information.
● ADAPTABILITY:Workers in the professional world frequently have to adjust to new
conditions, tools, and demands. It's critical to have an adaptable mindset and to be open
to new ideas.
● TEAMWORK:Collaborative work settings are common among professionals. The
ability to work well in a team, collaborate with others, and settle disputes amicably are
essential components of professionalism.
WHAT IS WORKPLACE ETIQUETTE?

Workplace etiquette refers to the code of conduct and ethical behaviour that individuals are
expected to follow in a professional environment.
It includes a set of guidelines that govern how employees should interact with each other and
behave in the workplace.

One of the important aspects of workplace etiquette is treating others with respect and kindness.
This means being polite, considerate, and attentive to other people's feelings and opinions.
This includes avoiding offensive behaviour, such as making offensive or discriminatory
comments, and refraining from gossiping or spreading rumours.

Dressing appropriately is another important aspect of workplace etiquette.

This involves understanding and respecting your organisation's dress code, maintaining a neat
and professional appearance, and paying attention to the image you present to colleagues and
customers.

Good time management skills and punctuality are also important.

Showing up to meetings on time, completing tasks on time, and respecting others' time are all
signs of professionalism and respect for others.

Active participation in meetings is highly valued in professional settings.

This includes contributing ideas, listening attentively, and respecting others' opinions.
It is important to be engaged and demonstrate a willingness to collaborate and work as a team.
Maintaining positive relationships with colleagues is essential for a harmonious work
environment.

This involves being supportive, and cooperative, and fostering a sense of teamwork.
Effective communication, both verbal and written, is fundamental to workplace etiquette.
It is important to be clear, concise and respectful in all forms of communication.
Respect for common property is another important aspect.
This involves taking care of shared resources, such as equipment and office facilities, and
avoiding waste or misuse.

Finally, it's important to avoid sharing too much personal information in the workplace.
While it is important to build relationships with colleagues, it is also essential to maintain
professional boundaries and avoid sharing too much personal information that could be
considered unprofessional or inappropriate.
In summary, workplace etiquette plays an important role in establishing a positive and
productive work environment. By adhering to the principles of respect, professionalism, and
effective communication, individuals can contribute to a harmonious work environment that
promotes collaboration and success.
KIND OF PROFESSIONALISM

Professionalism refers to the set of behaviours, values, and qualities that are expected in a
workplace or professional setting. It encompasses a wide range of attributes and behaviours that
contribute to a positive and effective work environment. Here are some key aspects of
professionalism:

Medical Professionalism: Ethics, compassion, and patient-centred care are highly valued in the
medical field. In their interactions with patients and their families, healthcare practitioners are
expected to uphold patient confidentiality, give accurate information, and show compassion.

Legal Professionalism: There is a rigid code of conduct that attorneys and other legal
professionals must follow. This entails respecting the law, keeping client information private,
and operating in their client's best interests while adhering to moral guidelines and legal
requirements.

Teaching Professionalism: Teachers should exhibit professionalism by establishing a welcoming

and inclusive classroom, keeping up-to-date with instructional strategies and resources, and
encouraging empathy and respect in their pupils.

Engineering Professionalism: In their profession, engineers are supposed to adhere to strict

safety and ethical guidelines. This entails following industry norms, creating structures and
procedures that put public safety first, and accepting accountability for the results of their labour.

Military Professionalism: The military values honour, discipline, and duty highly. Professionals
in the military are expected to respect the principles of their individual service branches, obey the
Uniform Code of Military Justice, and adhere to a rigid chain of command.

Business Professionalism: Being professional in the corporate environment means dressing

appropriately, following company guidelines, showing respect for stakeholders, clients, and
coworkers, and always aiming for excellence in one's work.
CONCLUSION:

In conclusion, it should be noted that professionalism is a broad term that includes a variety of
traits and behaviours necessary for success at work. In one's chosen field, it entails exhibiting a
high level of expertise, honesty, and accountability. Interpersonal qualities including efficient
communication, teamwork, and respect for clients and coworkers are also aspects of
professionalism that go beyond technical expertise.
Workplace etiquette, which emphasises the unwritten norms and codes of conduct that regulate
behaviour in a professional setting, is a crucial aspect of professionalism. This includes keeping a
cheerful disposition, acting politely, dressing appropriately, and arriving on time.
Professionalism and office manners are essential for both personal and professional progress in
today's cutthroat job environment. People that live by these values can succeed in their careers as
well as
CONCLUSION:

In conclusion, professionalism is a multifaceted concept that encompasses a range of

qualities and behaviours essential for success in the workplace. It involves displaying a
high degree of competence, integrity, and responsibility in one's chosen field.
Professionalism goes beyond just technical skills and extends to interpersonal skills,
such as effective communication, teamwork, and respect for colleagues and clients.

Workplace etiquette is an integral component of professionalism, focusing on the

unwritten rules and codes of conduct that govern behaviour in a professional setting.
This includes dressing appropriately, being punctual, demonstrating good manners, and
maintaining a positive attitude.

In today's competitive job market, professionalism and workplace etiquette are crucial
for career advancement and personal growth. By embodying these principles,
individuals can not only excel in their careers but also contribute to a positive and
productive work environment.