WORK SHEET-CHAPTER 10

Job analysis is the systematic analysis of jobs within an organization resulting in a job description and job
specification.

Performance appraisals are designed to show workers how well they are doing their jobs.

Human resource managers need to forecast the internal and external supply of employees. Forecasting
labor involves two tasks: forecasting the internal and external supply of labor.

Companies often use internal recruitment to build morale and keep high-quality employees from leaving.

Wages are paid for time worked, such as per hour. A salary refers to compensation usually expressed as
an amount paid per year.

The increased demand for knowledge workers will require firms to use extra measures, such as higher
salaries and signing bonuses, to attract qualified employees.

CHOOSE THE RIGHT ANSWER

Which of the following outlines the duties of a job, its working conditions, and the tools, materials, and
equipment used to perform it?
A) job advertisement
B) job specification
C) job description
D) job analysis
E) job report

Which of the following describes the skills, abilities, and qualifications required for a job?
A) staffing survey
B) advertising budget
C) job specification
D) employee analysis
E) replacement chart

Which plan refers to compensation other than wages and salaries and other incentive pay offered by a
firm to its workers?
A) profit-sharing
B) gainsharing
C) benefits
D) pay-for-knowledge
E) variable

What is the name given to an employee who is hired on something other than a permanent or full-time
basis?
A) knowledge expert
B) contingent worker
C) technical employee
D) supervisory manager
E) managing director

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What is the name given to a group of individuals working together to achieve shared job-related goals
such as higher pay, shorter working hours, greater benefits, or better working conditions?
A) management organization
B) company hierarchy
C) labor union
D) external organization
E) permanent employees

Which of the following occurs when union members agree not to buy the products of a targeted
employer?
A) lockout
B) boycott
C) mediation
D) arbitration
E) slowdown

What term describes the situation when workers perform jobs at a less efficient pace?
A) lockout
B) boycott
C) slowdown
D) walkout
E) strike

If negotiations fail, what can a company choose to use to prevent union employees from coming to work?
A) wildcat strike
B) lockout
C) strikebreaker
D) economic strike
E) bailout

What occurs when a neutral third party dictates a settlement between two sides that have agreed to submit
to outside judgment?
A) mediation
B) arbitration
C) strikebreaker
D) impasse
E) picketing
In arbitration, the neutral third party (the arbitrator) dictates a settlement between the two sides, which
have agreed to submit to outside judgment. In mediation, the neutral third party (the mediator) can
suggest, but cannot impose, a settlement on the other parties.

Fletcher is meeting with each of his subordinates to discuss their performance over the past year. What
process is he involved in?
A) job description
B) labor negotiations
C) vestibule assessment
D) performance appraisal
E) financial remuneration

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At Ace Products, employees receive a fixed dollar amount for benefits, but they may choose between
various health insurance, life insurance, disability insurance, and educational benefits. What is the name
of this plan?
A) gainsharing
B) profit-sharing
C) cafeteria benefits
D) equal employment
E) retention benefits
With a cafeteria benefit plan, a certain dollar amount of benefits per employee is set aside so that each
employee can choose from a variety of alternatives.

PLEASE LEARN THESE POINTS

1. What occurs during collective bargaining? Union and management representatives draft and
administer the terms of a labor contract. By law, both parties must sit down at the bargaining table and
negotiate in good faith. Typically, each party has in mind a limit on the terms it will accept, where the
parties' acceptable ranges overlap is the bargaining zone for the negotiation.

2. What options are available to the union when contract negotiations break down? When contract
negotiations break down, unions may strike (refuse to work), picket (publicize grievances at the entrance
to the employer's facility), boycott (refuse to buy the products of the employer), or slowdown (perform
jobs at a slower pace).

3. What options are available to management when contract negotiations break down? When
contract negotiations break down, management may institute a lockout (workers are denied access to the
workplace) or use strikebreakers (hire nonunion workers as temporary replacements for striking
employees).

4. Describe how wages, salaries, incentives, and benefits programs help companies attract and keep
skilled workers. A major factor in retaining skilled workers is a compensation system, the total package
that a firm offers employees in return for their labor. Wages are paid for time worked; a salary is paid for
discharging the responsibilities of a job. Incentive programs are designed to motivate performance and
include bonuses, merit salary systems, pay for performance, profit-sharing, gainsharing, and pay-for-
knowledge plans. Benefit programs include workers' compensation insurance, retirement plans, and
cafeteria benefit plans.

5. What does a job analysis entail? A job analysis is a systematic analysis of jobs within an
organization. A job analysis results in two things: the job description and the job specification. The job
description lists the duties and responsibilities of a job; its working conditions; and the tools, materials,
equipment, and information used to perform it. The job specification lists the skills, abilities, and other
credentials and qualifications needed to perform the job effectively. The job analysis information is used
in many HR activities. For example, knowing about job content and job requirements is necessary to
develop appropriate selection methods and job-relevant performance appraisal systems and to set
equitable compensation rates.

6. Contrast internal and external recruiting. Internal recruiting means considering present employees
as candidates for openings. Promotion from within can help build morale and keep high-quality
employees from leaving. In unionized firms, the procedures for notifying employees of internal job-
change opportunities are usually spelled out in the union contract. For higher-level positions, a skills
inventory system may be used to identify internal candidates, or managers may be asked to recommend
individuals who should be considered. External recruiting involves attracting people outside of the
organization to apply for jobs. External recruiting methods include advertising, campus interviews,
employment agencies or executive search firms, union hiring halls, referrals by present employees, and
hiring walk-ins or gate-hires. A manager must select the most appropriate method for each opening.
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