Professional Documents
Culture Documents
ii
ACKNOWLEDGMENT
I warmly express my gratitude to my teachers and my colleague students for their great contribution towards the
success of this business plan.
I also thank my entrepreneurship teacher Mrs. Teresia for special his guidance and supervision through the entire
journey.
Special thanks to the National Youth Service, Principle of Advanced Building School Gilgil College. May the
almighty God bless you all.
iii
DECLARATION
I Brenda hereby declare that this business plan is my own original work which has not been presented by anyone
from other institution for award of craft certificate in plumbing.
Sign: ______
Date: ___________________
Sign: _______
iv
TABLE OF CONTENTS
DEDICATION............................................................................................................................................................................ ii
ACKNOWLEDGMENT............................................................................................................................................................iii
DECLARATION............................................................................................................................................................................ iv
TABLE OF CONTENTS............................................................................................................................................................v
EXECUTIVE SUMMARY......................................................................................................................................................viii
1.1 Business description.......................................................................................................................................................viii
1.2 Marketing plan...............................................................................................................................................................viii
1.3 Organizational Plan........................................................................................................................................................viii
1.4 Production plan..............................................................................................................................................................viii
1.5 Financial plan................................................................................................................................................................. viii
1.0 CHAPTER ONE: BUSINESS DESCRIPTION....................................................................................................................1
1.1 Background of the owner..................................................................................................................................................1
1.2 Business name.................................................................................................................................................................. 1
1.3 Business location and Address..........................................................................................................................................1
1.3.1 The business will operate under the following address..............................................................................................1
1.3.2 Physical Location of the Business..............................................................................................................................2
1.4 The form of Business ownership.......................................................................................................................................2
1.5 Types of business..............................................................................................................................................................3
1.6 Products and services........................................................................................................................................................3
1.6.1 Products.....................................................................................................................................................................3
1.6.2 Services......................................................................................................................................................................3
1.7 Justification of opportunity...............................................................................................................................................3
1.8 Industry............................................................................................................................................................................. 3
1.9 Goals and objectives.........................................................................................................................................................4
1.9.1 Long term goals.........................................................................................................................................................4
1.9.2 Short term goals.........................................................................................................................................................4
1.9.3 Objectives.................................................................................................................................................................. 4
1.10 Entry and growth strategy...............................................................................................................................................4
1.10.1 Entry........................................................................................................................................................................4
1.10.2 Growth.....................................................................................................................................................................4
v
2.0 CHAPTER TWO: MARKETING PLAN.............................................................................................................................5
2.1 Customers......................................................................................................................................................................... 5
2.2 Market shares....................................................................................................................................................................5
2.3 Competitors...................................................................................................................................................................... 6
2.4 Method of promotion and advertisement..........................................................................................................................8
2.5 Pricing strategy.................................................................................................................................................................9
Payment options.....................................................................................................................................................................9
2.6 Sales tactics....................................................................................................................................................................... 9
2.7 Distribution strategy.........................................................................................................................................................9
3.0 CHAPTER THREE: ORGANIZATION AND MANAGEMENT PLAN..........................................................................11
3.1 Management team...........................................................................................................................................................11
3.2 Organization structure chart............................................................................................................................................11
3.3 Business managers and qualifications.............................................................................................................................11
3.5 Recruitment, training and promotion..............................................................................................................................13
3.5.1 Recruitment..............................................................................................................................................................13
3.5.2 Training................................................................................................................................................................... 13
3.5.3 Promotion................................................................................................................................................................ 13
3.6 Remunerations and incentives........................................................................................................................................13
3.7 Licenses, permits and by laws.........................................................................................................................................14
3.7.1Licenses........................................................................................................................................................................14
3.7.2 Permits.....................................................................................................................................................................14
3.7.3 By – laws................................................................................................................................................................. 14
3.8 Support services..............................................................................................................................................................14
3.8.1 Banking services......................................................................................................................................................14
3.8.2 Insurance services....................................................................................................................................................14
4.0 CHAPTER FOUR: PRODUCTION PLAN........................................................................................................................15
4.1 Production facilities and capacity...................................................................................................................................15
4.2 Production strategy.........................................................................................................................................................16
4.3 Production Expenses.......................................................................................................................................................17
4.4 Production process..........................................................................................................................................................18
4.5 Regulations affecting operations.....................................................................................................................................18
4.5.1 Government regulations...........................................................................................................................................18
5.0 CHAPTER FIVE: FINANCIAL PLAN..............................................................................................................................19
5.1 Pre operation cost...........................................................................................................................................................19
vi
5.2 Working capital..............................................................................................................................................................19
5.3 Brenda water refilling company Cash flow in 1st year 2024............................................................................................20
5.3.2 Brenda water refilling company Cash flow in 1st year 2025.....................................................................................20
5.3.3 Brenda water refilling company Cash flow in 1st year 2026....................................................................................21
5.4 Pro forma income statement...........................................................................................................................................22
5.5 PRO FORMA BALANCE SHEET...........................................................................................................................23
5.6 Break even points...........................................................................................................................................................24
5.6.1 Contribution margin.................................................................................................................................................24
5.6.2 Contribution margin percentage...............................................................................................................................24
5.7 Profitability ratios...........................................................................................................................................................25
5.8 Desired financing............................................................................................................................................................26
5.9 Proposed Capitalization..................................................................................................................................................27
vii
EXECUTIVE SUMMARY
Brenda water refilling company is a public limited company dealing with water treatment and refilling. An intense
survey revealed a great and expansive market in water treatment and refilling business.
The goals of the business are to provide adequate clean and safe drinking water to the customers thus maximization
of profits as well as faster growth and expansion of the company. To actualize the goal, the company is dedicated
in minimizing expenses and in turn maximizes profits.
viii
1.0 CHAPTER ONE: BUSINESS DESCRIPTION
Kakamega
Phone: 0797632626
Email: brendaokot@gmail.com
ix
1.3.2 Physical Location of the Business
Kakamega
High school
i) Wide range of sources of capital. The business can access loans from varied reliable financial
institutions with better repayment terms.
ii) Qualified and experienced management. The company will be able to hire efficient work force.
iii) Share of loss. Large membership and the fact that the capital is divided into different classes.
iv) Shareholders are safeguarded. The publicity of the company safeguards against fraud.
Disadvantages
i) Decision making. Important decision making is only done by the directors and shareholders.
ii) High initial capital. The process of starting and registering a company is expensive and lengthy. Legal
costs, registration costs and taxes are unfriendly to investors.
x
1.5 Types of business
The proposed business will be under commercial and services business because it involves selling and refilling
of treated drinking water to customers. The selling of goods and provision of services will be managed by the
proprietor.
1.6.1 Products
The business is going to operate under standard and license from the county government of Kakamega to sale
and refill treated water as the main product to households, government officials, event planners and industrial
plants via hygienic water tankers in strict conformity to the law.
1.6.2 Services
Some of after sale services that shall be offered to our customers include free delivery to goods above 10 liters.
The company will accept cash payment, pay bill or bank deposit.
i) Market. There is an expansive market for the product. There are many customers and industrial
activities that need clean water.
ii) Availability of social amenities like hospitals, schools and hotels that require clean water dense
population. There is a high population who make up a good market for our product.
1.8 Industry
Brenda water refilling company will be focusing on selling treated drinking water. It is under wholesale and
retail services which are rapidly growing as per the research conducted by the ministry of health and sanitation.
This has been fostered by increased demand for clean water attributed to growing population in Kakamega
town due to increased rural urban migration.
xi
1.9 Goals and objectives
1.9.3 Objectives
i) To acquire the necessary equipment for the operation of water refilling company as well as acquisition
of vehicles to deliver water to our customers.
ii) To enhance various steps in purifying water in order to maintain the highest quality of water
purification.
iii) To maintain customer loyalty and attract other market segment.
iv) To sustain the profitability of the business and open more branches.
v) To satisfy our customers’ needs through an efficient system and quick response on customers’ needs.
1.10.1 Entry.
The business enter the market through the following strategies
Collecting all legal documents like licenses putting posters in strategic areas including the location and it will be
done by John cyber who will be responsible for printing out posters and advertisement messages.
The company also intends to develop promotional strategies and free delivery of goods to customers who buy in
bulk.
1.10.2 Growth
The company will be keen on its reputation to the public especially its relation to the customers as well as business
conduct.
xii
2.0 CHAPTER TWO: MARKETING PLAN
Before choosing on the business location, the company conducted thorough survey. The location is essential in
helping the company penetrate to the market. The company similarly has invested in detailed information and data
that are essential in structuring the business in order to attract customers.
2.1 Customers
When it comes to setting treated water company there is a wide range of customers. In essence, our target market
cannot be restricted to a small group of people but also those who reside in our target market locations. In view of
that, we have conducted our market research and come up with a lot of ideas
Households
Schools
Hotels and restaurants
Government offices
Event planners
1867579
xiii
The pie chart below shows the competitors of Brenda water and refilling company and market share
Sales
2.3 Competitors
We are aware of the stiff competition and we are well prepared to compete favorably with other water companies
within Kakamega town where we intent to open our outlets of water company
Strength
Weaknesses
xiv
Strength
i) Fair prices
ii) Well trained personnel
iii) Proper hygiene
Weaknesses
Strength
Weaknesses
Little stock
Have no specific working hours, may open and close at any time.
Strength
xv
Good working conditions and commissions to sales agents
Weaknesses
Stiff competition
Price difference
Opportunities
Availability of transportation
The company will overcome the competitors by taking advantage of their weaknesses in order to bridge the gap
and fully satisfy the ever increasing demand of the customers.
Offering discount to customers upon purchase of our products. A team of the staff will be sensitizing the people on
our product hence boosting our reach.
Advertisement
As a matter of fact, our publicity and marketing strategy is not solemnly for selling our products but also
effectively communicate our brand. We have more than enough platforms and strategies intended to advertise our
business as follows
i) Place adverts on both print and electronic media such as community based newspapers and magazines.
ii) All staff members to wear company branded clothes. Branding will also be done on all the company
cars, water tankers and water storage facilities.
iii) Engage in road shows from time to time majorly in target areas
xvi
iv) Internet and social media marketing will also add weight in our marketing efforts for instance
Facebook, what Sapp among other social media platforms.
v) Bill boards to be installed in various strategic locations around Kakamega town.
Payment options
The payment policy adopted by the company is all inclusive because we are aware that different customers
prefer different payment options. The company is determined to ensure that they abide by the financial
regulations for the customers. The company intends to make the following payment options available to our
customer;
Bank transfers
Mobile money transfers
Credit card/point of sales machines
Cash payment
Cheque deposit
In view of the above we have chosen we have chosen banking platforms that will enable our clients conveniently
make payments upon purchasing our products.
In addition advertisements, sales promotions, after sale services, quick response to customer needs, and price
consciousness among many others are ways that will help us attract more customers and make more sales.
xvii
2.7 Distribution strategy
The company intends to explore both direct and indirect channels of distribution. Middlemen shall also be
involved. Suppliers will help in transportation of our commodities to our customers, wholesalers and retailers.
Producers
Wholesalers
Retailers
Customers
xviii
3.0 CHAPTER THREE: ORGANIZATION AND MANAGEMENT PLAN
Company Manager
Assistant Manager
Accountant
Pump Oparater
Drivers
Cleaners
Security
Managers
Will manage different departments of the company such as Production department, Finance department and
marketing department.
Qualifications
Duties
Assistant manager
Qualifications
Duties
Will be in charge of sales and marketing team to ensure that the company makes admirable sales.
Qualifications
Duties
3.5.1 Recruitment
Is the process of employing new members into an organization through recommended procedure
a) Advertisement
The company will use posters, radio and television adverts to make vacancies known to the general public.
b) Receiving applications
The application will be received through our official post office number, email address of hand delivered to our
main office.
3.5.2 Training
The selected staff will be subjected to orientation after which they will have to attend a short seminar. In addition
the company will subject workers to refresher trainings on regular basis.
3.5.3 Promotion.
The best performing employees will be subject to promotion to higher positions. Promotion will be based on hard
work, discipline and honesty of employees.
3.7.1Licenses
The business will be dully registered and licensed by the county government to legally carry out operations
3.7.2 Permits
The business will acquire a permit from public health and sanitation in Kakamega County and will be renewed on
yearly basis.
3.7.3 By – laws
The application form for membership shall include an undertaking to up hold the by-laws, policies, guidelines,
rules and regulations promulgated by the board of staff proper health and safety standards of consumers are
considered.
Kakamega.
xxii
4.0 CHAPTER FOUR: PRODUCTION PLAN
The following machines and equipment will be used in running of the business.
xxiii
Business premise layout
Exit Entrance
Cashier Security
check
Washrooms Human
Sales Office Resource
Office
Parking
a) Transportation of the purchased treated water from the company to other business premises.
b) Selling of goods to the customers
c) Advertisement and sales promotion
d) Entry and recording of daily transactions
e) It will help the company its goals
Manager 1 16000
Accountant 1 10,000
Driver 1 7000
xxiv
Security guards 2 12000
Total 7 69000
The time set for daily operation is from 8:00am to 5:00pm from Monday to Saturday.
xxv
Yearly Expenses
Our product will be sold to customer right at the premise on cash basis. The customers will be received and
welcomed by the sales agents. Customers can window shop with assistance from our sales agents who will detail
them about our products.
Health regulations
The company will strictly comply to the proper hygienic standards by ensuring clean operation environment at all
times. This will ensure safety of our customers.
Safety regulations
The company will comply to all safety regulations as required by the law in order to ensured that the environment
is free from hazards and workers are safe by providing safety gears.
xxvi
5.0 CHAPTER FIVE: FINANCIAL PLAN
The company will have books of finance for effective financial management. They include;
NO ITEMS AMOUNT(Ksh)
1 Electricity 2000
2 Transport 500
3 Machine/Equipment 2500
4 Licenses/ Permits 8000
5 Advertisement 13000
6 Insurance 15000
7 Printer 8000
TOTAL Ksh. 41800
xxvii
5.3 Brenda water refilling company Cash flow in 1st year 2024
CASH INFLOW JAN FEB MAR APR MAY JUN JUL AUG SEPT OCT NOV DEC Total
cash sales 20500 206000 209000 213500 21500 223000 23000 237000 24700 240700 25000 26500 1663900
0
Cash at hand 154000 175000 117000 126000 13700 14500 25000 18000 19500 20900 15000 13000 2097600
0
Cash in bank 260000 2018140 208500 20900 21000 21100 212700 213900 21400 216000 20800 220000 3761500
0 0
Debtors 105000 195000 116000 12000 13000 150000 150000 104000 10300 102000 101000 105000 1373000
0 0
Total Cash inflow 192550 2594140 650500 372400 56870 408600 410700 572900 36120 579600 161800 364500 8970540
0 0 0
Cash outflow
Cash purchase 200000 24000 230000 200000 21000 260000 220000 20000 24000 250000 210000 20000 1868000
0
salaries 69000 69000 69000 69000 69000 69000 69000 69000 69000 69000 69000 69000 828000
electricity 2000 2000 2000 2000 2000 2000 2000 2000 2000 2000 2000 2000 24000
printers 800 800 800 800 800 800 800 800 800 800 800 800 9600
transport 500 500 500 500 500 500 500 500 500 500 500 500 6000
Total cash outflow 308300 96300 302300 272300 28430 332300 292300 92300 96300 322300 282300 92300 2773600
0
5.3.2 Brenda water refilling company Cash flow in 1st year 2025
CASH JAN FEB MAR APR MAY JUN JUL AUG SEPT OCT NOV DEC Total
INFLOW
cash sales 266000 277000 288000 299000 301000 312000 320000 334000 346000 366000 376000 386000 3871000
Cash at hand 175000 176000 177000 178000 179000 1710000 1750000 171200 1713000 1714000 171500 1815000 13014000
0 0
Cash in bank 275000 2990000 297000 2890000 2840000 300000 3100000 320000 310000 340000 350000 350000 17035000
0
Debtors 1250000 1350000 145000 1550000 1650000 1750000 1710000 195000 1850000 195000 165000 180000 29900000
0 0 0
Total Cash 1966000 4793000 488500 4917000 1982000 4072000 6880000 431600 4219000 2615000 260600 2731000 63820000
inflow 0 0 0 0
Cash outflow
Cash 220000 230000 240000 250000 260000 270000 280000 290000 300000 310000 320000 330000 3300000
xxviii
purchase
salaries 69000 69000 69000 69000 69000 69000 69000 69000 69000 69000 69000 69000 828000
electricity 2000 2000 2000 2000 2000 2000 2000 2000 2000 2000 2000 2000 24000
printers 9000 9000 9000 9000 9000 9000 9000 9000 9000 9000 9000 9000 108000
transport 6500 6600 6500 6000 6000 6000 6000 6000 6500 6500 6500 7000 76100
insurance 15000 15000 15000 15000 15000 15000 15000 15000 15000 15000 15000 15000 180000
Total cash 792500 331600 341500 351000 361000 371000 381000 391000 401500 411500 421500 432000 4987100
outflow
5.3.3 Brenda water refilling company Cash flow in 1st year 2026
CASH JAN FEB MAR APR MAY JUNE JULY AUGUS SEP OCT NOV DEC Total
INFL T
OW
cash 25500 24600 23700 24800 25900 261000 271100 281200 291300 201400 211500 221600 1863600
sales
Cash 1640000 1750000 1860000 1970000 1770000 196000 190000 187000 196000 195000 192800 196600 10343400
at
hand
Cash 2870000 276000 2570000 2400000 281000 276000 2640000 2550000 2490000 280000 260000 290000 17183000
in
bank
Debtor 1150000 120000 130000 180000 170000 160000 170000 150000 170000 177000 190000 180000 2947000
s
Total 5685500 2170600 4583700 4574800 2246900 893000 3271100 3168200 3147300 853400 854300 888200 32337000
Cash
inflow
Cash outflow
Cash 210000 20000 230000 240000 50000 260000 270000 80000 20000 300000 310000 320000 2310000
purcha
se
Salarie 69000 69000 69000 69000 69000 69000 69000 69000 69000 69000 69000 69000 828000
s
electri 2000 2000 2000 2000 2000 2000 2000 2000 2000 2000 2000 2000 24000
city
Printer 9000 9100 9200 9300 9400 9500 9600 9600 9700 9800 9900 10000 114100
xxix
s
transp 6000 6200 6500 6000 6000 6000 6000 6000 6500 6500 6500 7000 75200
ort
Total 332000 106300 316700 326300 138400 346500 356600 166600 107200 387300 397400 408000 3389300
cash
outflo
w
Net
Cash
Expenses
Electricity 2400 2400 2400
Printer 9410 114200 10800
Salaries 628000 828000 828000
Insurance 180000 180000 180000
licenses 8000 8000 8000
Transport 6000 73200 84600
Advertisement 13000 13000 13000
Loan 130000 110000 10000
Total Expenses 1193410 1350400 1298400
Current Liabilities
Bank interest 134,000 270,000 280,000
Loan 130,000 110,000 100,000
Sales 16,000 21,000 23,000
Total 280,000 401,000 61,000
Total liabilities - - 742,000
1,354,000 – 742,000
= KSh. 612,000
xxxi
5.6 Break even points
xxxii
Contribution Item * 100
Total Sales
Year 1
Gross profit∗100 %
Sales
3807500∗1 00
40546 00
=93.91%
Year 2
Gross profit∗100 %
Sales
1592400∗1 00
18636 00
=85.48%
Year 3
Gross profit∗100 %
Sales
1393600∗1 00
35596 00
=39.15%
93.91:85.48:39.18
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Return an equity 21296 0∗1 00
5000 000
Net prfit after tax∗100 %
Owners =4.26%
2300410∗1 00
5000 000
127760 0∗1 00
5000 000
=4.60% =25.56%
Return of Investment
2300410∗1 00
1800 000
=17.78%
127760 0∗1 00
1800 000
=7.09%
21296 0∗1 00
1800 000
=11.83%
xxxiv
Machine 2500
Total 921500
xxxv
Item Year 2 Amount
Preoperational expenses 51000
Machine 2500
Total 832500
Machine 2500
Total 6672500
Total 13000000
xxxvi