AVAYA OFFICE PHONE MANUAL

ANSWER INCOMING CALLS TRANSFERRING A CALL

Pick up the handset or press Speaker to use the With the call active,
speakerphone. (1) Press Transfer.
NOTE: The 4602 model is restrictive to a one-way (2) The call is placed on hold and you will hear a dial
speaker, you must use the handset to speak to the caller. tone.
(3) Dial the number you want to transfer the call to and
MAKING A CALL hit Transfer or hang up.

Pick up the handset or press Speaker. MUTE

Dial the number, including any outside line digits and/or
area codes.
- To dial off campus, dial “9”, then number.
- For long distance, dial “91”, then number including area
code.
NOTE: Phone must be long distance enabled. Director
approval required and can be submitted to
helpdesk@utep.edu
HOLD
To place a call on hold, press Hold.
To retrieve a held call, press the softkey corresponding to
the held call.
To prevent the other person on the line from hearing
you,
(1) Press Mute.
(2) To reinstate two-way conversation, press Mute again.
CALL FORWARDING
To forward your extension to Voicemail, pick up the
receiver and dial *3, hang up.
NOTE: To un-forward, pick up the receiver and dial #3.
To forward to your extension to another extension, pick
up the receiver and dial *2, hang up.
NOTE: To un-forward, pick up the receiver and dial #2.

CONFERENCE VOICEMAIL
To add another party to a call, To set up your voicemail and update the phone display
(1) Dial the first party and then press Conference. name, please place a request by visiting
The current call is placed on hold. https://servicedesk.utep.edu/
(2) Dial the number of the next party and wait for an To retrieve your voicemail, dial *7660 and enter your PIN.
answer.
(3) To add the new party to the call, press Conference SPEED DIAL
again.
(4) Repeat Steps 1 to 3 to add further participants. To add a speed dial button:
NOTE: 6 Max Participants (1) Access the Speed Dial application by pressing the
SpDial softkey.
RING PATTERNS (2) Press the Add softkey.
(3) Use the dial pad to enter the name and number of the
To change your ring pattern, press the Options softkey. person being added.
(1) Select Personal Ringing from the menu screen. (4) Press the Save softkey to add the information to a
(2) Select a Pattern using the corresponding softkey, and Speed Dial button.
Select Save.