Make solution for FLOW CHART

cleaning
RỬA XE (CLEAN MOTORBIKE/CAR)

Step Flowchart Description

Start clean motorbike/car

1

Prepare full car/motorbike

wash tools including
cleaning tools (brush, car
2
wash gloves), towel,
bucket, car wash solution,
car wash machine.

Move the motorcycle/car to

3 the location, use the tool to
Cleaning the
LiftPrepare
Test/Check
car/motorbike
Starttools raise the motorcycle /car
car/motorbike
Mix motorcycle/car wash
solution and water in a
bucket at a ratio of 1:40,
4
this means 1 liter of
solution mixed with 40
liters of water

Wet the motorbike/car with

the car wash machine, then
use the mixed solution and
5
brush to wash the car.
Finally dry the car with a
towel

6 Check the motorbike/car is

clean or not, if not go back
to step 5 (car wash); If it is
clean then proceed to the
 next step
Test/Check
Pour the solution in the
7 bucket and clean all the
tools

Check all tools is clean or

not, if not go back to step 7
8 (clean tools); If it is clean
then proceed to the next
step

Finish the motorbike/car

9 wash process

LAU NHÀ (CLEANING FLOOR)

Clean
Sweep
Prepare
Test/Check
and
Finish
Start
tidy
thetools
floor
all tools
Step Flowchart Description

1 Start cleaning the floor

2 Prepare a full range of floor

cleaning tools including
brooms and dustpans, trash
cans, buckets, mops, water,
floor cleaning solution

3 Use a broom to sweep all

the dirt on the floor, then
pick it up with a duster and
dump it in the trash

4 Check if the floor is clean

or not, if not clean go back
to step 3 (sweep the floor);
If the floor is clean then
 proceed to the next step

5 Mix floor cleaning solution

Make solution for cleaning and water in a bucket at a
ratio of 1:40 ie 1 liter of
solution mixed with 40
liters of water

6 Start cleaning the floor with

Cleaning the floor a mop with the prepared
solution and wait for the
floor to dry

7 Check if the floor is clean

or not, if not clean go back
to step 6 (clean the floor);
Test/Check
If the floor is clean then
proceed to the next step

8 Prepare the coffee Pour the solution in the

Start
Clean and tidy allmaker
tools bucket and clean all the
tools

9 Finish the floor cleaning

Finish process

PHA CÀ PHÊ ĐEN/SỮA (MAKING COFFEE)

Step Flowchart Description

1 Start making coffee

2 Prepare a full set of coffee

making equipment
including coffee, hot water,
filter, spoon, glass,
 sugar/milk, ice

3 Test/Check Check the coffee quality is

good or not (expiry date), if
Make coffee not clean go back to step 2
(preparation); If the coffee
is of good quality, proceed
to the next step

4 Ladle the coffee into the

filter and place it on the
cup, then add hot water at a
ratio of 1:3.5 (ie 25 grams
of coffee with 87.5 grams
of hot water). Then close
the lid and wait. When the
coffee has dripped into the
cup, remove the filter from
the cup. Next, add
sugar/milk in the correct
ratio and finally, add ice
CleanTest/Check
and
Finish
tidy all tools
5 Check if the coffee has the
right taste, if not, go back
to step 4 (add sugar/milk);
If you are satisfied, proceed
to the next step

6 Discard the coffee grounds

and wash all coffee-making
equipment

7 Finish making coffee

process

PHA NƯỚC ÉP TRÁI CÂY

Step Flowchart Description

 1 Start making fruit juice
Prepare tools to make
Test/Check
fruit juice
Make fruit juice
2 Prepare all tools for making
fruit juice including fruit,
juicer, glass, (ice, sugar),
knife, chopping board,
spoon

3 Check the fruit quality is

good or not (freshness), if
not fresh go back to step 2
(preparation); If the fruit is
of good quality, proceed to
the next step

4 Use the prepared knife and

chopping board to break up
the fruit, then put the fruit
into the juicer. Pour the
Clean and
Finish
Start
tidy all tools finished fruit juice into the
glass. Next will taste and
add sugar, finally add ice

5 Check if the juice has the

right taste, if not, go back
to step 4 (add sugar); If you
are satisfied, proceed to the
next step

6 Discard the fruit pulp and

wash all juicers

7 Finish making fruit juice

process

ĐẶT KHÁCH SẠN (ONLINE)

Bắt đầu => Tìm kiếm khách sạn => chọn phòng => kiểm tra xem phù hợp với yêu cầu
hay chưa => bắt đầu book phòng => kiểm tra lại thông tin => thanh toán => kết thúc quy
trình Select
Start room
booking
Test/Check
Search hotel
Test/Check

Step Flowchart Description

1 Start a hotel reservation

2 Search for hotels in the

destination and choose the
most suitable hotel
(convenient to travel, close
to the center, beautiful
view)

3 After choosing a suitable

hotel, start choosing a
room. The room must meet
Start the requirements such as
time, space, price, service

4 Check if the room has

matched the requirement
and if the room is available,
if not, go back to step 3
(select room); If the
requirements are met and
available, then proceed to
the next step

5 Fill in personal information

(name, phone number,
address), select the date
check in and check out,
room number, person, bed

6 Check if the information is

complete or not, if not go
back to step 5 (booking); If
 it is complete, then proceed
Confirmation and
to the next step
payment
Wash
Prepare tools andmaterials
and
Test/Check
7 preliminarily prepare After checking, confirm
booking and payment

8 Finish booking hotel

process

NẤU CANH
Start - Chuẩn bị dụng cụ và nguyên liệu - Rửa và sơ chế nguyên liệu - Nấu canh - Nêm
nếm - Finish.

Step Flowchart Description

Start cook sour soup

1 Start
Finish

Prepare tools: pot, bowl,

chopsticks, chopping board,
knife and ingredients: fish,
2
vegetables, spices, okra,
tamarind, bean sprouts,
purple onion, garlic, oil

Wash fish, vegetables, bean

sprouts, okra with salt.
Then use the prepared knife
3 and cutting board to chop
the fish, mince the red
onion and garlic

4 Check if the ingredients

have been washed, if not,
go back to step 3 (wash); If
it is clean then proceed to
 Clean and tidy all tools the next step
Finish
Test/Check Put oil in a pot and saute
Cook soup purple onion, garlic and
fish. Pour 1.2 – 1.5 liters of
water, 1 small cup of
tamarind juice and simmer
5
until the fish is cooked.
When the fish is cooked,
put the vegetables, bean
sprouts, and okra in the pot.
Finally, season to taste.

Check the quality of soup

(ingredients and taste), if
not, go back to step 5
6
(cooking soup); If
qualified, then proceed to
the next step

Clean and wash all cooking

7
utensils

Finish cooking sour soup

8 process

FMEA
Khoai tây chiên, xe hư, laptop, điện thoại, kẹo kitkat, bút bi, cà phê (sữa)
FOOD
Rotten: thiu thối
Moldy: mốc
Tough: dai
Soft: mềm
Over-cooked: chín quá
Under-done: chưa chín
Wrong taste: vị
Salty: mặn
Sweet: ngọt
Sour: chua
Spicy: cay
Bitter: đắng
Bland: nhạt nhẽo
Crunchy/Crispy/Brittle: giòn
Expired/ out of date: hết hạn
Stale: cũ, để lâu
Broken: bể
Burned: cháy khét
Roast: rang
Low moisture content: độ ẩm thấp
Preservation procedure: quy trình bảo quản
Temperature: nhiệt độ
Not enough quantity, volume: Không đủ số lượng, trọng lượng
Poor quality packaging (tear, blurred printing): bao bì đóng gói không chất lượng (rách,
in mờ)

Failure Mode Cause of Failure Effect of Failure Corrective Action

Stale Low moisture Tastes bad, moldy, Add moisture, cure

content, expired thrown out, lost longer, better
shelf life, poorly sales package seal, pay
packaging attention to the
expiration date,
quantity of imported
goods

Wrong taste, smell Outdated recipe, Waste cost of Change/check

expired raw product recall to recipe before
materials, poor inspect, lost sales, produce products,
quality input complaints from change suppliers,
materials, wrong customers improve formula
 formula

Broken Too thin, too brittle, Poor display, Change recipe,

poor packaging injures mouth, lost change process,
sales, lost customers change packaging

Too soft (quá mềm) High moisture Tasted bad, product Check storage
content, poor must be recalled or temperature, input
packaging, improper discarded, lost sales, of raw materials,
processing (chế biến complaints from change process,
không đúng kỹ customers change suppliers
thuật), poor quality
input materials,
wrong ratio of water
and ingredients.

Burned Use less oil, high Tastes bad, low Check process,
fire temperature, quality, thrown out, provide a clear and
wrong control of lost sales, complete table of
frying time complaints from principles and
customers, waste of formula
cost

Too hard (quá Long term storage, Tasted bad, product Check storage
cứng) poor quality input must be recalled or temperature, input
materials, wrong discarded, lost sales, of raw materials,
ratio of water and complaints from change process,
ingredients. customers change suppliers

Too salty Uneven distribution Affect health, eat Experiment with

of salt, process not less, drink more, recipe, experiment
in control, outdated lost sales, with process,
recipe complaints from introduce low-salt
customers version

Too sweet Uneven distribution Affect health, lost Experiment with

of sugars, process sales, complaints recipe, experiment
not in control, from customers with process,
outdated recipe introduce low-sugar
version
Not enough Defective Product must be Change dosing
quantity, volume equipment, lack of recalled to equipment, check
material, wrong replenish, waste of machines regularly,
number division cost, complaints launch test
check process from customers products

Poor quality Expired glue/ink, Lost of aesthetics, Regularly check

packaging (tear, packaging machine lost sales, packing
blurred printing) error, use poor complaints from work/machinery,
quality raw materials customers, make a renegotiate with
to produce bad impression of supplier of
packaging brand packaging print.

MOTORBIKE

Failure Mode Cause of Failure Effect of Failure Corrective Action

faulty spark plugs Engine failure The engine can't Warranty, check
Spark plugs are wet, start, can't start the and change
worn out. motorbike. components
periodically.

Engine can't start Wrong place, poor This disturbs the Engine inspection
materials used. customer's during engine
experience during assembly and
use because of testing
minor damage

Doesn't have Occlusion of the Users face many The motorbike

enough parts assembler or factory. problems and manufacturing
dangers process needs to be
clearly and carefully
checked.

PHONE/LAPTOP

Failure Mode Cause of Failure Effect of Failure Corrective Action

Can't connect to Operating system Waste of cost to Improve/Change
wifi manufacturing recall products, lost process, check
process is not correct reputation, lost sales process regularly

The screen is Wrong assembly and Impact on Strict transportation

broken, crashed, shipping process. consumers, loss control, use caution
does not turn on customers, loss of label on product
sales (electronic products,
fragile).

Exploding battery Battery quality is not Endangering users, Check the quality of
up to the mark, reducing brand the battery before
process to reputation, losing assembling, and test
manufacture not revenue, waste of the product many
correct cost to recall times.
products.

WASHING MACHINE

Failure Mode Cause of Failure Effect of Failure Corrective Action

Too noisy The space between Annoy when using, Attach a free base at
the bottom and the affect the activities the bottom when
floor is too close of customer selling to customers
or increase the
height of the base

Clothes not clean The tray for adding Bad smells on the Change the internal
powder is not smooth clothes, affect to the face of the tray to
enough for powder quality of the fabric kind of slippery
pouring down color materials

Clothes be twisted The propellers in the Affect to fabric and Change the ability
laundry cage turn too make it stretch, of washing from
fast and strong badly wrinkled propeller to the
clothes and hard to strength of water,
make them straight make the slits
again smaller for
increasing the speed
and the strength of
 water

PEN

Failure Mode Cause of Failure Effect of Failure Corrective Action

Ink blockage Unevenly distributed Ink out unevenly or Check equipment

ink, Ink pump not, causing regularly, give more
defective, inconvenience to test samples,
users, lost sales, lost improve production
reputation process

Outer shell of pen Material is made a Waste of cost to Change material

is broken outer shell is poor recall product, supplier, Change
quality complaints of packaging, Use
Packaging and customers, lost sales caution labels
shipping are not (fragile goods) to
guaranteed warn the carrier

Branded label is The label material is Reduced brand Check before

blurred of poor quality, the awareness, lost affixing labels to
label supplier does sales pens, exchanging or
not meet the negotiating quality
commitment on with label
production manufacturer
requirements