Professional Documents
Culture Documents
2
Local Government Regulations
• Types of regulations:
• Health and safety laws.
• Building codes.
• Environmental regulations.
• OSHA is a prime example of safety regulations for US-based operations.
• Workplace free from recognized hazards.
• Personal protective equipment.
• Communication (labels, MSDSs, and hazmat training).
• Employers and employees both have responsibilities.
• Employers provide a safe workplace.
• Employee actions promote safety of themselves and others.
3
Equipment Grounding
Ground: A safe path for electrical current to flow away in the event that a
device or cable is faulty.
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High Voltage Device Safety
• Most PC circuits are low voltage/low current.
• There are notable exceptions.
• Power supplies.
• CRT monitors. BLACK BOX
• LCD display inverter card.
• Laser printers.
5
Electrical Fire Safety
6
Toxic Waste Handling
7
ESD
Electrostatic discharge (ESD): A situation that occurs when electrons
rush from one statically charged body to another with an unequal
charge, following the path of least resistance.
• Caused by excessive static electricity.
• ESD generators:
• Synthetic clothing.
• Low humidity.
• Cooler temperatures.
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Component Handling
Self-grounding: The act of touching a grounded object before touching
electronic equipment.
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Component Handling
10
Guidelines for Protecting Components from ESD
Damage
• To protect components and equipment from ESD damage:
• Drain your body and clothing of static electricity before you start work.
• If possible, work in an uncarpeted area.
11
Implementing an Anti-ESD Service Kit
• Describe the equipment you should use to prevent static electricity on
your body from damaging the equipment on which you are working.
• ANSWER:
• An anti-ESD wrist strap, grounding cord and plug, and a conductive mat..
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Implementing an Anti-ESD Service Kit
• True or False? If you are using an anti-static floor mat, you do not need
any other anti-ESD service equipment.
• ANSWER:
• False. A mat should be used with a wrist strap. You may also need ESD-safe
packaging for storing components.
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Implementing an Anti-ESD Service Kit
• In which atmospheric conditions is the risk of ESD highest?
• ANSWER:
• During cool, dry conditions when humidity is low. When humidity is high, the static
electricity can dissipate through the moisture present in the air.
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Implementing an Anti-ESD Service Kit
• Which computer component presents the most danger from electrical
shock?
• ANSWER:
• Power supplies
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Topic B: PC Components
16
System Case Types
Desktop computer: A computing device designed to be placed on or near a user's desk.
System case/chassis: A plastic and metal box that houses components such as the motherboard, CPU, memory, adapter cards, disk
drives, and power supply unit.
Tower case: A desktop computer designed to sit vertically on a surface, so that it is taller than it is wide.
18
Repair or Replace?
Field replaceable unit (FRU): An adapter or other component that can be replaced by a
technician on-site. Most PC and laptop components are FRUs, whereas the components of
smartphones are not.
19
Guidelines for PC Disassembly
• Back up all data stored on the internal drive(s).
• Create a clean work environment where you can work comfortably.
• Gather all necessary tools and equipment.
• Notepad and pen
• Digital camera
• Make sure that all devices are powered off and unplugged from the
building power before disconnecting them.
20
Motherboards
Motherboard: Provides the basic foundation for all of the computer's hardware,
including the processor, RAM, firmware, and expansion cards. Also referred to as mobo,
system board, or main board.
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Motherboard Form Factors
Form Factor Description
ATX • Developed in 1995 to replace legacy AT form factor.
• 12 by 9.6 inches, 305 by 244 mm.
• Up to seven expansion slots.
Micro-ATX • 9.6 inches (244 mm) square.
• Up to four expansion slots.
Mini-ITX • Used in SFF PCs.
• 6.7 inches (170 mm) square.
• One expansion slot.
Other ITX-based form • Smaller than mini-ITX.
factors • Used for embedded systems and portable computers.
22
Motherboard Connector Types
23
24
CPU Sockets
• Socket type depends on CPU
manufacturer.
25
Memory Slots
Random access memory (RAM): The principal storage space for computer data and
program instructions. Volatile memory that loses data when there is no power.
• Volatile memory.
26
Chipset and Memory Architecture
Chipset: Provides communications between different components by
implementing various controllers.
• Controller types:
• System memory.
• I/O.
• Integrated video, sound, and network interfaces.
28
Bus Architecture
Bus: Connections between components on the motherboard and peripheral
devices attached to the computer.
• Power to components.
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Internal and External Buses
Local bus: The internal bus that links components directly to the processor, resulting in the highest
possible data speed as required by components such as the video display.
Expansion bus: The external bus that allows additional components to be connected to the computer.
30
Expansion Slots
Expansion slot: Connection slots on the motherboard in which adapter cards
can be installed to extend the range of functions the computer can perform.
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Expansion Slots
Riser card: A space-saving feature of some motherboards that puts the PC's expansion
slots on a separate board installed at right angles to the main board, allowing system
components to fit within a slimline case.
32
System Clock and Bus Speed
System clock: The computer's timing mechanism that synchronizes the operation of all
parts of the computer and provides the basic timing signal for the CPU.
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PCI Bus
Peripheral Component Interconnect (PCI) bus: Introduced in 1995, it connects the CPU,
memory, and peripherals. It supports bus mastering, IRQ steering, and PnP. 32-bit works
at 33 MHz. 64-bit works at 66 MHz.
34
PCI Bus
32 or 64 bit Parallel
3.3v or 5v
35
PCI Express Bus
Peripheral Component Interface Express (PCIe) bus: Serial communication with
point-to-point links between I/O controller and devices.
36
PCI Express Bus
Peripheral Component Interface Express (PCIe) bus: Serial communication with
point-to-point links between I/O controller and devices.
• Lanes are 2 sets of wire pairs—one pair for transmit, one pair for receive.
• Each component supports a specific number of lanes.
• Switch negotiates how many lanes to use.
• 250 MBps transfer rate.
37
PCI Express Bus
• Power features:
• Up to 75W supplied per device via motherboard slot.
• Another 75W available through a PCIe power connector.
• Power management functions available.
• Hot swap and hot plug adapters supported.
• Versions:
• PCIe 2: 500 MBps transfer rates possible.
• PCIe 2.1: Power draw up to 150W, plus 150W via connector.
• PCIe 3: Gen Transfer rates near 1 GBps per lane.
• PCIe 4: Gen Transfer rates near 2 GBps per lane.
• PCIe 5: Gen Transfer rates near 4 GBps per lane.
38
PCI Express Bus (Slide 3 of 3)
39
Storage Bus (SATA and IDE)
Storage bus: A special type of expansion bus dedicated to
communicating with storage devices.
• SCSI.
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Onboard Ports and Connectors
• SATA (Serial Advanced Technology Attachment or Serial ATA)
Andrews/Dark/West, CompTIA A+ Guide to IT Technical Support, 10th Edition. © [2020] Cengage. All Rights Reserved. May
not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
Onboard Ports and Connectors
Andrews/Dark/West, CompTIA A+ Guide to IT Technical Support, 10th Edition. © [2020] Cengage. All Rights
Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in
part.
Storage Bus
(SATA and
IDE) (Slide 2
of 2)
43
Other Motherboard Connectors
44
Other
Motherboard
Connectors
(Slide 1 of 2)
45
Discussing PC Components
• Describe how you would open a PC case to access the motherboard.
• ANSWER:
• Power down the PC and remove the power cable. With the power cable removed,
hold the power button down for a few seconds to ensure PC is completely de-
energized.
• Then, remove any screws holding the case cover in place, and slide the cover out
from the retaining clips. This should expose the motherboard. You would usually
need to remove other panels only to access storage devices.
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Discussing PC Components
• At the rear of a system case are slots for adapter card ports. Why should
these be covered with blanking plates if not in use?
• ANSWER:
• The fan system is designed to draw cool air across the motherboard and blow out
warm air. Large holes in the chassis disrupt this air flow.
• Also dust will be able to settle on the system components more easily.
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Discussing PC Components
• What is the main function of the chipset?
• ANSWER:
• Provides controllers for the CPU to interface with other components (memory and
expansion bus for instance) and adapters to provide functions such as video and
audio, and Ethernet and wireless networking on the motherboard.
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Discussing PC Components
• True or false? The Real Time Clock controls the timing of signals between
the CPU and other components.
• ANSWER:
• False. The system clock controls timing; the Real Time Clock keeps track of the
calendar date and time.
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Discussing PC Components
• What type of socket is used to install system memory?
• ANSWER:
• Dual Inline Memory Module (DIMM).
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Discussing PC Components
• You have a x8 PCIe storage adapter card—can you fit this in a x16 slot?
• ANSWER:
• Yes—this is referred to as up-plugging.
• On some motherboards it may only function as a x1 device though.
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Discussing PC Components
• What is the bandwidth of a PCIe v2.0 x16 graphics adapter?
• ANSWER:
• 8 GBps in each direction (full duplex).
• PCIe v2 supports 500 MBps per lane.
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Discussing PC Components
• You also need to help new hires identify the different types of
motherboards used in computers deployed throughout the company.
What type of motherboard is displayed here, and what characteristics did
you use to help you identify the board type? (slide 1 of 2)
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Discussing PC Components
• You also need to help new hires identify the different types of
motherboards used in computers deployed throughout the company.
What type of motherboard is displayed here, and what characteristics did
you use to help you identify the board type? (slide 2 of 2)
• ANSWER:
• Based on its small size dimensions and compact component design, this
motherboard is a mini-ITX.
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Discussing PC Components
• What type of motherboard is displayed here, and what characteristics did
you use to help you identify the board type? (slide 1 of 2)
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Discussing PC Components
• What type of motherboard is displayed here, and what characteristics did
you use to help you identify the board type? (slide 2 of 2)
• ANSWER:
• You can tell by the large size and large number of available components and slots
that this motherboard is an ATX.
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Topic C: Common Connection Interfaces
57
Interfaces, Ports, and Connections
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Interfaces, Ports, and Connections
• Keyed ports.
59
I/O Ports and Cables
I/O port: A hardware connection interface on a personal computer that
enables devices to be connected to the computer.
60
USB Connectors
Universal Serial Bus (USB): A hardware interface standard designed to provide high
performance connections for numerous peripherals with minimal device configuration.
61
USB Connectors
• Standards:
• USB 1.1
– Low speed: 1.5 Mbs, 3 meters – Full speed: 12 Mbs, 5 meters
• USB 2.0: Data rate of 480 Mbps shared among all devices attached to a host
• USB 3.0:
• SuperSpeed Mode provides bandwidth of 5 Gbps and a full duplex link.
• USB 3.2: 20 Gbps possible when using USB-C ports and cables.
62
USB Connectors
• Cable length:
• LowSpeed and SuperSpeed: 3 m.
• FullSpeed and HighSpeed: 5 m.
63
USB Connectors
64
USB Connectors
65
Other Peripheral Connector Types
Port & Connector Type Description
Lightning
• Used on iPhone and iPad.
• Reversible connector.
• Restricted to mobile devices, so adapter cables needed to connect to a PC.
• Thunderbolt v1
– Two channels
– 10 Gbit/s per channel, 20 Gbit/s total throughput
– Mini DisplayPort connector
• Thunderbolt v2
– 20 Gbit/s aggregated channels
– Mini DisplayPort connector
SuperSpeed+ USB (USB 3.2) 20 Gbps For maximum speed, cable length up to 1
meter; requires USB-C connector
SuperSpeed+ USB (USB 3.1) 10 Gbps Cable lengths up to 3 meters
eSATA Version 1 (eSATA-150) 1.5 Gbps or 1500 Mbps Cable lengths up to 2 meters
Wi-Fi 802.11ac RF of 5.0 GHz 1.3 Gbps or 1300 Mbps Range up to 70 meters
Andrews/Dark/West, CompTIA A+ Guide to IT Technical Support, 10th Edition. © [2020] Cengage. All Rights Reserved. May
not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
Wired and Wireless Connection Standards
Used by Peripheral Devices
Port or Wireless Type Maximum Speed Maximum Cable Length or
Wireless Range
Wi-Fi 802.11n Up to 600 Mbps Range up to 70 meters
Original USB (USB 1.1) 12 Mbps or 1.2 Mbps Cable lengths up to 3 meters
Andrews/Dark/West, CompTIA A+ Guide to IT Technical Support, 10th Edition. © [2020] Cengage. All Rights Reserved. May
not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
Connectors and Ports Used by Peripheral
Devices DVI (Digital Visual Interface)
• Single and dual link DVI-A
– Single link; 3.7 Gbps (HDTV at 60 fps) – Analog signals
– Dual link; 7.4 Gbps (HDTV at 85 fps)
• DVI-D
– DVI supports video signals only; it – Digital signals
does not support audio
• • DVI-I
– Integrated
– Digital and analog in the same
connector
70
Storage Connector Types
71
Storage Connector Types
SCSI a n d Mo le x
72
Storage Connector Types
RJ 45 a n d RJ 11
73
Expansion Cards
Expansion card: A printed circuit board that is installed in a slot on a system board to
provide special functions for customizing or extending a computer’s capabilities. Also
referred to as adapter card, I/O card, add-in, add-on, or board.
74
Identifying Connection Interfaces
• In this graphic, identify the (A) audio ports, (B) video ports, and (C) USB
ports.
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Identifying Connection Interfaces
• In this graphic, identify the (A) audio ports, (B) video ports, and (C) USB
ports.
• ANSWER:
• Moving from left to right, the components should be labeled: C, B, C, A.
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Identifying Connection Interfaces
• You are speaking with a junior technician. He is not sure what is meant by
a "keyed" connector. Can you tell him?
• ANSWER:
• A keyed connector has a catch or slot to ensure that it cannot be inserted the wrong
way round or used with an incompatible port.
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Identifying Connection Interfaces
• What is the nominal data rate of a USB port supporting SuperSpeed+?
• ANSWER:
• Normally 10 Gbps, but devices supporting USB 3.2 can use up to 20 Gbps over USB-
C cabling.
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Identifying Connection Interfaces
• True or false? USB-C ports and cables are compatible with Apple
Lightning ports and cables.
• ANSWER:
• False.
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Identifying Connection Interfaces
• Why would you install an I/O adapter card?
• ANSWER:
• To make more or different kinds of ports available (SCSI, USB, or SATA typically).
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Topic D: Install Peripheral Devices
81
Input Devices
Human Interface Devices: (HIDs) Peripherals that enable the user to
enter data and select commands.
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Keyboards
Keyboard: The oldest PC input device and still fundamental to operating a computer. There are
many different designs and layouts for different countries. Some keyboards feature special
keys.
Ext e n d e d Ergo n o m ic
83
Keyboards
84
Pointing Devices
Pointing device: A peripheral used to move a cursor to select and
manipulate objects on the screen.
Mo u se
85
KVM Switches
KVM switch: (keyboard, video, mouse) A switch supporting one set of
input and output devices that control multiple PCs.
86
Security Input Devices
87
Security Input Devices
88
Security Input Devices
• Signature pads.
• Used with database of approved signatures.
• Comparison with stored signature verifies
identity.
89
Installation and Configuration Considerations
Plug-and-Play: A protocol framework allowing network devices to autoconfigure services.
System resources: Settings that enable a device to communicate with the CPU and memory without the
device conflicting with other devices.
Resource Description
Memory Ranges/ • I/O address map defines each device’s memory addresses.
I/O Addresses • Port addresses range from 0000 to FFFF.
90
Installation and Configuration
Considerations
• Inspect the connector and port for damage (notably broken or bent pins)
before attaching a lead.
• Take care to align the connector carefully and do not use excessive force, to
avoid damaging the pins.
• Check whether the device requires an external power source.
92
Discussing Peripheral Device Installation
• A remote user has requested a Dvorak keyboard for use with her
Windows 10 computer. The device has arrived, and the user connected it
to a USB port. She contacts support saying that the keyboard "isn't typing
properly.“ What is the likely cause of this issue?
• ANSWER:
• The appropriate keyboard layout has not been selected in Settings.
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Discussing Peripheral Device Installation
• You are contacted by another remote user. The user has a laptop and
desktop computer. The user wants to know if there is a device that would
allow them to use the same peripheral devices with both systems
without having to switch cables over all the time. What is your answer?
• ANSWER:
• Yes, you can use a Keyboard Video Mouse (KVM) switch for this purpose.
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Discussing Peripheral Device Installation
• You have finished copying some files to a USB memory stick. What should
you do before unplugging the stick?
• ANSWER:
• Use the Safely Remove Hardware icon to stop the device.
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