Professional Documents
Culture Documents
0 MD1
STARTER - EDITION 12
PARTICIPANT'S GUIDE
The Alcatel-Lucent name and logo are trademarks of Nokia used under license by ALE.
Proprietary Ownership Declaration
I agree not to copy, produce, reproduce, transfer, distribute, decode and/or modify any
ALE material (including any and all documentation, manuals, software presentation,
student book and software files) made available and/or used as part of the ALE training.
I acknowledge that sharing of any kind of courseware and media used are strictly forbidden
without approval from ALE Training Services.
I represent and warrant that I will not use or not permit to use the courseware and\or
educational tools supplied by ALE to provide trainings in a private capacity or for my
employer or any third party.
I also acknowledge and agree that ALE owns and reserves all copyright in and all other
intellectual property rights relating to the ALE training material (including courseware and
all associated documentation) provided during the training.
I understand that any breach or threat of breach of the above shall entitle ALE to injunctive
and other appropriate equitable relief (without the necessity of proving actual damages),
in addition to whatever remedies ALE may have at law.
Furthermore, I acknowledge and agree that ALE will be entitled to cancel immediately any
and all of my Certifications in case of any breach of the above.
Maintenance – eBook
The eBook is available on the Knowledge Hub training platform. Internet access is required
to download the eBook.
Participants should be informed that they must bring their laptop for the classroom or
virtual session.
In case of issue for downloading the eBook, the user can open a ticket with the ALE
Welcome Center for assistance.
ALE technical support will be provided on an "AS IS" and "AS AVAILABLE" basis without
warranty of any kind.
The course step- This training is intended for technicians and
engineers responsible for the installation and
OBJECTIVES
At the end of the course, you will be able to:
• Install the system.
OXO Connect STARTER • Manage the users and the common
OXOCTE300 telephony features.
• Configure internal and external call
distribution.
• Implement Rainbow.
Duration 3 days • Ensure the first level of maintenance.
by-step hardware.
Commissioning
Data collection, Start-up and FTR.
OMC
Overview and OMC installation, licenses management.
Initial set-up
Course material OXO Connect default configuration, IP settings.
Alcatel-Lucent Terminals
ALE Terminals, ALE terminals comparison tool, Commissioning of a
Premium IP Deskphone and DECT registration with xBS base stations.
Numbering plans
Description and numbering plans management
The course step- Groups management
Hunting groups, pick-up groups, broadcast groups and
User settings
Telephony features and user rights.
Voicemail
Overview and user voicemail boxes management.
incoming calls
Call distribution, attendants groups, pre-annoucement and welcome
messages.
outgoing calls
Trunk groups access and barring
The course step- Maintenance
System backups, software download, types of reset and security.
by-step Rainbow
Introducing rainbow, administrators roles, OXO Connect connection
to Rainbow infrastructure and WebRTC configuration.
Course material
Training lab environment
OXO Connect
Fully Virtualized (RLAB only, no classroom equipment)
The Alcatel-Lucent name and logo are trademarks of Nokia used under license by ALE.
OVERVIEW
Introduction
Remote Lab allows accessing a pool of virtual machines and hardware (when required)
hosted in a data center.
Hardware when
required
POD 1 …
…
Pods have
the same
POD 2 … configuration
V-Class
Remote Lab POD n …
Data Center
Common NAS (Softs, licenses,..)
resources
SIP Simulator Pods have
access to
common
resources
How to connect to the Rlab portal and use it? Click HERE to download the user guide.
Training platform
POD 1 to n
Network 192.168.1.X
Data
Center
RLAB Dashboard
VM PC Client
OXO Connect
Evolution
❑ An IPDSP to be installed, it will be the main softphone to use directory number: 104
❑ A network drive, available in the explorer, connected to the NAS allows you to
download the software to perform the labs (system version, Distributions,
applications...)
Client PC
POD x
Login • Administrator
Password • superuser
OXO Connect Evolution hardware
POD
• IP address: 192.168.1.246
The Alcatel-Lucent name and logo are trademarks of Nokia used under license by ALE.
Topology
PC Client
8378 DECT
IP-xBS
IP BOX
ALE-30h ALE-20h
POE Switch Hybrid IP/TDM Hybrid IP/TDM 8214 8234 8244
RAP
ALE-2
ALE-300 Rack 1U + Power CPU EE + MIX484
ALE-500 SIP
IP only
IP only
Cloud Connect
Remote Lab FTR/RTR
(SIP Simulator, NAS)
PC Client
POD x
Login • Administrator
Password • superuser
PC Client
▪ Create a network drive to access the NAS hosted in
POD x
the RLAB infrastructure
POD
PC Client
OXO Connect
hardware
• IP address: 192.168.1.246
POD
• Mask: 255.255.255.0
• Gateway : 192.168.1.254
PC Client
• DNS Server 1: 192.168.1.254
OXO Connect
hardware
OR
SIP Carrier Simulator
OXO Connect
The Alcatel-Lucent name and logo are trademarks of Nokia used under license by ALE.
SIP Simulator overview - ITSP1 with one SIP Gateway
Mobile numbers
ITS1 ITSP1
SIP Trunk Group Public Carrier Emergency numbers
PBX P Incoming calls
ITSP2 SIP simulator is hosted in
only
SIP domain:
SIP domain: Emergency numbers:
sip.itsp1.fr id: urgenceP@itsp1.fr
itsp1.fr
Password: public
Network 192.168.1.x
Network 10.20.30.x
Public and Emergency numbers – MicroSIP clients configuration
On PC Client 1, select the Public and Emergency profiles corresponding to your Pod number
International call (to country code 44) Call to emergency number (to 112)
public3@itsp1.fr urgence3@itsp1.fr
Dialed number: Dialed number:
0044210312345 112
Pbx configuration
POD P POD 1 POD 2 POD 3 POD 4 POD 5 POD 6
PBX installation nb 3321PN41000 33210141000 33210241000 33210341000 33210441000 33210541000 33210641000
DDI table - First external nb 41100 41100 41100 41100 41100 41100 41100
DDI table – Last external nb 41199 41199 41199 41199 41199 41199 41199
Example: 100’s external nb 3321PN41100 33210141100 33210241100 33210341100 33210441100 33210541100 33210641100
PBX 3
102
SIP OXO config
▪ SIP Gateway
• Name: ITSP1G1
• Target domain name: sip.itsp1.fr
• Local domain name: sip.itsp1.fr
• Realm: sip.itsp1.fr
• Outbound Proxy: gateway1.itsp1.com
• Registrar name: sip.itsp1.fr Public
• DNS A: 192.168.1.254 Carrier SIP Simulator
▪ SIP account (P= POD number 1 to 6)
• Login: pbxP
• Password: alcatel
• Registered username: pbxP
The Alcatel-Lucent name and logo are trademarks of Nokia used under license by ALE.
OXO Connect is a phone system for
Enterprises and Hotels with up to 300 users
Cloud-based collaboration
Video collaboration.
Everywhere. Secure.
Open to all
On-premise communications
extended through the cloud
Scalable communications
OXO Connect Evolution up to 300 users
LAN, WLAN, IP DECT
LAN switches, Controller-less WLAN Access Points, IP DECT Base Stations
Business Communications
Business phones, business handsets, software phones, 24/7 virtual front door
24/7
Pure TDM
TDM VOIP optional
TDM
ALE-20h ALE-30h
SIP ports
IP/ALE DeskPhones "Enterprise"
DECT IP DECT
Base Stations 8379 8328 8378 Base Stations Stellar WLAN AP
Communication
Server OXO Connect
Compact
OXO Connect
Small
OXO Connect OXO Connect OV8770 Network
Large EVOLUTION Management Center Rainbow
(webRTC)
Micro USB USB RJ45 AFU 2 Ethernet ports On/Off button & LEDs
Console port reserved to Auxiliary ETH0: LAN & POE Bi color Led to supervise
factory Functions ETH1: For Instant start up and run,
Management access on connection to the cloud,
site (DHCP, DNS) alarm, …
IPBox installation
OCE can be installed as well as desktop, wall mounted or rack product (1/2 of 19” form factor, 1U)
=
The PoE has to be Osxxx (PoE) OCE
activated on
OmniSwitch side, before
“zerotouch” can be
performed with IP-Box
OXO Connect Evolution: Serviceability
Eth0 Eth1
ETH1 has been designed to accept HTTP/HTTPs connection
from a PC in peer to peer with a simple LAN cable LAN
• Eth1 is configured with a fixed IP address and an active DHCP server
• Fixed IP address: 192.168.94.246 ETH0 is connected on the LAN to
• Netmask: 255.255.255.0 provide connection to all services
• Gateway: 192.168.94.1
• DHCP range: 192.168.94.247, 192.168.94.254 •Sip trunks, IP phones, Management tools,
• DHCP lease: 2 hours Cloud connect, Rainbow, etc.
• DNS server: 192.168.94.246 (provided by DHCP)
• A DNS server is also active on this interface. Using string “myipbox.ale” in
the URL or in OMC directly connects to the server
• It can be used to configure IP parameters of Eth0. This URL only allows
configuring OXO Connect Evolution parameters and diagnosing with Webdiag.
An identification is required (installer, operator or manufacturer). No user
applications are allowed on ETH1
Security warning:
Eth1 MUST not be connect on the LAN
No access to Eth0 LAN is allowed from Eth1.
Eth1 can be disabled in OMC.
Eth1 is disabled in case of IP conflict with Eth0
OXO Connect Hardware with PowerCPU EE
OXO Connect Communication platforms with PowerCPU EE
PowerCPU
OXO Connect Large EE
• 3U with a PowerCPU EE
PowerCPU EE
The PowerCPU EE board can be equipped with the following daughter boards:
• AFU-1 (General bell, Doorphone, Audio in, Audio out )
• HSL1 or HSL2 (Module 1 and 2, connection to PowerMex)
• Mini-Mix 2xT0 + 2Z (Only on Compact Edition)
• Armada 32 and Armada 64 (VoIP ressources)
76 DSP channels when using the Armada 64
The maximum number of DSP channels is extended from 60 to 76 when using the Armada 64
• Benefits
• Break the limitation to deploy Private SIP trunk & SIP Trunk applications
• 76 SIP trunks (60 in former release 2.0, 48 in OXO R10.3)
• Pre requisite
• PowerCPU EE
PowerCPU EE w/o
Always Multi-Codec 16x G711/G729 16
daughter board
+ ARMADA-32
Optional Multi-Codec 48x G711/G729 48
daughter board
1 2 CPU Slot
3 4 5
6 7 8
1 2 CPU Slot
3 4 5
1 2 CPU Slot
Compact Unit with PowerCPU EE
power
12V-DC
MIX Board
or
AMIX Board
PowerCPU EE
with or without
Mini-Mix
Detachable
cover
CPU Connection
PC with
Or OMC
V24 crossed cable
CPU Connection
PowerCPU EE + LANX-16
Management PC with
OMC / Webview
Extension unit installation
1 2 3 4 5 6 7 8
PowerCPU EE
PROCESSING UNIT CPU-3m
HSL Link
1 2 3 4 5 6 7 8
HSL link
HSL link
PowerMEX PowerMEX
Data collection
• PC: 192.168.1.100
• DNS: 192.168.1.254
LAN Eth1 RAP
• DHCP phones/xBS: 192.168.1.10 to 69
Installation mode
• Business
System passwords
Accounts Passwords
Attendant Letacla1
Administrator Qwerty12
Installer Alcatel1
Download Oxopb123
Settings NMC (omnivista) Pbxnmc12
ACD Acdc1064
Users 142535
Alcatel-Lucent terminals
• 4 IP Deskphones
• 1 DECT xBS basestation - dynamic configuration
• 1 DECT handset
Numbering plans
Data collection 3 digits numbering plan
Paramètres usagers
Change a subscriber directory number
Voicemail
• 1 user with an answer only mailbox
• 1 user allowed to record conversations and to listen to messages
deposit in real-time.
• Create and delete mailboxes
SIP Carrier information
•
Data collection
SIP Gateway
• Name: ITSP1G1
• Target domain name: sip.itsp1.fr
• Local domain name: sip.itsp1.fr
• Realm: sip.itsp1.fr
• Outbound Proxy: gateway1.itsp1.com
• Registrar name: sip.itsp1.fr
• DNS A: 10.20.30.254
• SIP account
• Login: pbx1
• Password: alcatel
• Registered username: pbx1
Incoming calls
Settings 2 attendant groups in normal mode
• Group 1: One phone
• Group 2: message 1
• Group 8: default group
Time ranges:
• 8am –7pm: Grp1
• 7pm– 8am: Grp2
Maintenance
1 automatic periodic backup to manage
• IP gateway: 192.168.1.254
• DNS: 10.20.30.254
• Proxy: 192.168.1.254 :3128
The Alcatel-Lucent name and logo are trademarks of Nokia used under license by ALE.
OXO Connect deployment solutions
Standard Solution:
OXO Connect
• On-site management with OMC
“Cloud Connect” solution
Deployment summary
On-site or Remote
Software and license
3 auto. download from the Cloud
4 Management management
Console
Firewall-friendly
“Standard” Solution
Deployment summary
First Installation
• On-site management
1 • Install OMC
Management
Console
Eth0 Eth1
ETH1 has been designed to accept HTTP/HTTPs connection
from a PC in peer to peer with a simple LAN cable LAN
• Eth1 is configured with a fixed IP address and an active DHCP server
• Fixed IP address: 192.168.94.246
• Netmask: 255.255.255.0
• Gateway: 192.168.94.1 ETH0 is connected on the LAN to
• DHCP range: 192.168.94.247, 192.168.94.254 provide connection to all services
• DHCP lease: 2 hours
• DNS server: 192.168.94.246 (provided by DHCP) •SIP gateway**, IP phones, Management tools,
• A DNS server is also active on this interface. Using string “myipbox.ale” in Cloud connect, Rainbow, etc.
the URL or in OMC directly connects to the server
• It can be used to configure IP parameters of Eth0. This URL only allows
configuring OXO Connect Evolution parameters and diagnosing with Webdiag.
An identification is required (installer, operator or manufacturer). No user
applications are allowed on ETH1
*FTR = First Time Registration
**The ISP's SIP network can be connected either to Eth0 or directly
to the dedicated Eth1 connector of the OCE. In the case of Eth1,
Security warnings: this ensures more security between the two networks (subnets,
• Eth1 MUST not be connect on the LAN eth0 and eth1) by enabling data routing between these two subnets
• No access to Eth0 LAN is allowed from Eth1.
• Eth1 can be disabled in OMC.
• Eth1 is disabled in case of IP conflict with Eth0
Start/Stop
Power ON-OFF Button
• Long press on start button (shutdown) and then disconnect LAN cable (removing PoE) = OFF
How to
✓ Start & make the OCE First Time Registration (FTR)
Contents
1 Unpack and connect the OXO Connect Evolution ......................................... 2
1.1. Topology ............................................................................................. 2
2 Make the first registration of the OCE (FTR) .............................................. 3
2
OCE Start-up & first Time Registration (FTR)
Implementation
This lab is to be adapted according to the type of training, in classroom or virtual class.
- In classroom: Realize the lab as follows
- Virtual class: Not possible to perform. It is not possible to connect the PC to the ETH1 port to perform
the registration procedure on Cloud Connect. The OCE is initialized with its default settings. It will be
necessary to use the OMC usual connection procedure in order to change the OCE IP configuration.
1.1. Topology
Connect the ETH0 port of the IP Box to the POE switch.
Connect the ETH1 port of the IP Box to the management PC.
Power on the switch.
Internet/SIP
Provider/Cloud
OXO Connect
Evolution
LA Management
N PC
OmniSwitch
IP
DeskPhones
…
Notes
Wait for the complete start of the OXO Connect Evolution (approximately 3 min), green on / off indicator 1 sec
on / 1 sec off
3
OCE Start-up & first Time Registration (FTR)
Click on “Register”
Login: installer
Pwd: pbxk1064
Enter information
Customer references
provided by the trainer
Example:
Partner fleet reference =
OXOP
(P=corresponds to a Pod number
(1 to 6) that will be provided to
you by the trainer)
192.168.1.254
192.168.1.254
Result
Notes
The system registers in the Cloud
Indication of registration status
Licenses are downloaded from the Cloud
The system is updated
The Alcatel-Lucent name and logo are trademarks of Nokia used under license by ALE.
Installation OMC
OXO Connect OMC management software is available on the Web site Alcatel-Lucent Enterprise
Alcatel-Lucent Enterprise
https://myportal.al-enterprise.com
If the OMC is installed for the first time on the PC, Dotnet Framework is a prerequisite
• Dotnet Framework is available in PIMPhony package
• Available on the Alcatel-Lucent MyPortal web site
• Extract “Framework_Net” folder and copy it into the OMC directory
Welcome screen
The OMC welcome screen proposes different management modes
Installation Typical :
•Execute an installation wizard to configure
the system at the very first time
•Loading a Data Collection into a system
Modification Typical :
•Access to wizard pages in order to add
modifications to the customer database
Multi site:
Access to the Multi-sites systems
configuration
Expert:
Access to the system configuration manually or by wizard
Connection modes
Connect the PC (serial port) to the CPU (config port) by a V24 DB9 cable
Use a local modem to reach a remote system Call of a remote DID number
OMC Installation
How to
✓ Install OMC, connect to the PCX
Contents
1 OMC installation ............................................................................... 2
2 Connection to the system .................................................................... 6
2.1. Connection to the system ......................................................................... 6
2.2. Security Alert messages ........................................................................... 7
2.3. Certificate installation ............................................................................ 7
3 Define the passwords ......................................................................... 9
3.1. Administration and default users’ passwords ................................................... 9
4 Enter the customer information .......................................................... 10
4.1. Customer and supplier information ............................................................. 10
2
OMC Installation
1 OMC installation
Install OMC on the administrator PC
The OMC software can be found in the SOFTS OXO CONNECT directory on the PC desktop
In Virtual Class:
In your Rlab Pod, use the console mode to connect to the PC Client VM
(OXOC_PC_CLIENT) and install the OMC (available on the desktop, folder SOFTS OXO
CONNECT)
- OXO Connect default IP address 192.168.92.246
- Password 1st login: pbxk1064
On the client PC
Unzip the OMC file that is
located in the SOFTS OXO
CONNECT directory on the PC
desktop
Installation in progress….
At the end, click on Finish
6
OMC Installation
Make a connection to the system with OMC in Expert mode with server authentication
Password The Installer password is “pbxk1064” when logging for the fisrt time
7
OMC Installation
OMC
Click on Install certificate
8
OMC Installation
And click on OK
Click on Finish
Define the passwords given by the trainer for all the different accounts
How to
✓ Change OXO Connect IP settings
Contents
1 Change the IP settings of the OXO connect ............................................... 2
2 Change the IP settings of the client PC (OXO_PC_CLIENT) .............................. 4
2
OXO Connect IP settings modification
Implementation
In Virtual Classroom:
Use console mode to connect to the Client PC VM (OXO_PC_CLIENT).
- Once the IP addressing is changed, you will be able to connect to the Client PC VM
with "Remote Desktop Connection" - RDP
Open Lan/IP
configuration
Mask: 255.255.255.0
DNS 1: 192.168.1.254
DNS 2: 10.20.30.254
Start: 192.168.1. 10
End: 192.168.1. 39
Also new added station is immediately operational (except IP Phones, refer to auto
provisioning feature)
• A directory number is assigned
• A default profile is also assigned
Default Configuration
Default Operator set
•The operator station by default is the 1st equipment of the 1st set board detected
IPBox PowerCPU EE
•Recommendations: connect an Alcatel-Lucent 8039 Deskphone
• (Allow access to operator sessions)
•This station is automatically put into attendant groups 1 and 2 and in the default attendant group 8
Dynamic Routing
• Users (internal and external calls) directed to the voice mail after 12 seconds
• Operator calls to the default operator group (N°8) after 24 seconds
The Voice Mail accesses are programmed in the default operator group (automated attendant)
Voice mail
• All sets have got a voice mailbox by default
• For the first access the mailbox must be customized
Default Configuration
Predefined analogue fax Configuration
• 1st equipment on the 1st Single Line board (SLI)
• Service: Fax 2/3, voice IPBox PowerCPU EE
• Dynamic routing: not active
• Feature rights:
• Intrusion protection
• Camp on protection
• Warn tone protection
• Conference not allowed
Predefined Configuration Hotel Version (after having carried out an installation wizard)
• Phone booth: second equipment on the 1st Single Line board (SLI)
• Administration sets: all digital sets IPBox PowerCPU EE
• Rooms: all analogue equipments except the 1st (fax) and the 2nd (Phone booth)
Default Configuration
Suffixes (features in conversation codes) are also preset by default, they depend on the
country of installation
• Example
• Consultation Camped call by 60
• Resend MF codes by 61
• Etc.
Default Configuration
Default IP Addresses
• Main CPU: 192.168.92.246
• Subnet mask: 255.255.255.0
• Default gateway: 192.168.92.1
Passwords
The administration passwords must be defined at the first start up of the system
• Total length of 8 characters
• At least one lowercase alphabet letter (a-z)
• At least one uppercase alphabet (A-Z)
• At least one digit (0-9)
• Special characters are not allowed
The passwords management is centralized in the menu: Refer to OMC online help
• OMC/Security/Passwords/Management Password
• Attendant, Administrator, Installer, Download, NMC, ACD
It is strongly recommended
• OMC/Security/Passwords/Subscribers Passwords to comply with the safety
• 4 or 6 digits, strongly advising to use 6 digits for enhanced security requirements described in
the Technical
Communication N°1143
available on the BPWS
Default Configuration
• Installer : pbxk1064
Don’t • Administrator : kilo1987
The Alcatel-Lucent name and logo are trademarks of Nokia used under license by ALE.
Alcatel-Lucent IP & TDM - Essential Business - Enterprise Business
ALE-2: 2,8" B&W 2,8" 128 x 64 white 4,3" color touch 480 x 5,5" color touch 720 5,5" color touch 720
Display 3,5" color 320 x 240 3,5" color 320 x 240
ALE-3: 2,8" color backlight 272 x1280 x1280
Narrow Band - Wide Super Wide Band, Audio Super Wide Band, 3D Super Wide Band, 3D Super Wide Band, 3D
Narrow Band - Wide Narrow Band - Wide
Audio Band (IP) 360 Symphonic HD Symphonic HD Symphonic HD
Band (IP) Band (IP)
1 Microphone 3 Microphones 3 Microphones 3 Microphones
8088
Rainbow connected ◼
Touch screen ◼
Bluetooth ◼
Color screen ◼
Adjustable foot-stand ◼
Wideband Audio ◼
PC port GE
(*)
Information workers, Sales force, execs,
Assistants, retail staff, nurses Industry
contractors remote workers
8214 8234 8158 8168 8244 8254 8262 8262EX IP Desktop Any mobile Rainbow OpenTouch
Softphone (remote Smartphone, PC, MAC Conversation
DECT DECT WLAN WLAN DECT DECT DECT DECT Smartphone extension)
Usage On-site On-site On-site On-site Industry Industry Industry ATEX On-site Everywhere Everywhere Everywhere
Multiline features
Visual screening, call delegation
Alarm key
Push-to-talk
• Predefined Messages icon (as 8212) (for IP-xBS/IBS) planned end 2023. (Available with 8328)
IP Desktop SoftPhone
IPDSP
IPDSP v12 IPDSP v13 (windows client)
SIP Phones
ALE-2/ALE-3
• ALE-2: 2.8” B&W display
• ALE-3: 2.8” color display
• Line Keys with LED, Dual Gigabit ethernet ports, POE (or external power supply)
8105s EGO
• Portable conferencing module, Rainbow companion
How to
✓ Put in service an IP phone in static and dynamic mode
Contents
1 Put in service an IP phone in STATIC mode................................................ 2
1.1. Enable the automatic provisioning in the OMC ........................................ 2
1.2. Switch the IP deskphone to STATIC mode .............................................. 3
2 Put in service an IP phone in DYNAMIC mode ............................................. 7
1. Manage DHCP Server ...................................................................... 7
2.1. Enable the automatic provisioning in the OMC ........................................ 7
2.2. Switch the deskphone in DYNAMIC mode ............................................... 8
2
Implementation
On the set
Disconnect the power
supply of the phone and
reconnect it.
OR
Select IP config
And
Enter the
• Phone IP address
• Subnet mask
• Router IP address
Validate
Found in
OMC/Security/Device
administrator password
6
Manage the OXO Connect DHCP server by entering the following IP address range
for ALE devices:
- Start : 192.168.1.10
- End : 192.168.1.39
On the set
Disconnect the power
supply of the phone and
reconnect it.
OR
Select IP config
Select Dynamic
Notes
There are 2 modes for Dynamic: Dynamic and Dynamic Alcatel.
- In the first mode the phone takes an IP address from any DHCP server.
- In the second mode the sets accepts an IP address from an Alcatel system (OXO exclusively.
Communication Suite for SMB
OXO Connect
How to
✓ Manage IP-DECT feature
Contents
1 LAN/IP Configuration of the OXO Connect ................................................ 2
1.1. Boards IP setting .................................................................................... 2
1.2. DHCP settings ....................................................................................... 2
2 Configure the 8378 DECT IP-xBS ............................................................ 3
2.1. PARI Dect Settings .................................................................................. 3
3 Plug the 8378 DECT IP-xBS on a PoE switch ............................................... 4
3.1. Check the xBS LED status .......................................................................... 4
3.2. Verify the subscribers/Base stations list ........................................................ 4
4 Handset management ........................................................................ 5
4.1. Create some DECT handsets ...................................................................... 5
5 Test by making calls .......................................................................... 6
The Alcatel-Lucent name and logo are trademarks of Nokia used under license by ALE.
2
IP-DECT xBS classroom installation
Implementation
example 192.168.1.246
Warning
Validate and do not forget to make a warm reset, that can be done after DHCP configuration
IMPORTANT: N'oubliez pas d'activer Autoprovision dans le menu liste des postes
3
IP-DECT xBS classroom installation
4 Handset management
OMC / Subscribers/BaseStations List / Add / IBS-xBS sets / enter the desired number of devices /
Tips
Start registration on 8214/8234/8244/8254/8262 DECT handset
Auto install mode (after having switched back the handset to factory settings)
or Menu\Install\Register\ Enter PIN: 0000 \ Skip all other parameters
The Alcatel-Lucent name and logo are trademarks of Nokia used under license by ALE.
Dialing Plans
Internal
IN CONVERSATION
Public
Restricted Public
OXO Connect/OCE
Private
FEATURES IN
CONVERSATION
Default Dialing Plans
Two types of default Dialing Plans
• Star type: the prefixes to activate a function are preceded by « * » and cancellation prefixes by « # » with 2, 3 or 4
digits
Features in
conversation
Dialing Plans bases
Base = 100
Forwarding:
Installation
numbers
OpenTouch Suite for SMB
OXO Connect
How to
✓ Set up the numbering plan
Contents
1 Programming mode ........................................................................... 2
2 Station call pick-up ........................................................................... 3
3 Users directory numbers ..................................................................... 4
4 Speed dialing numbers ....................................................................... 5
2
Setting up the numbering plan
1 Programming mode
Set up the prefix 20 to enter in programming mode (change password, set language etc.)
OMC application
Open object
“Numbering
Plans” in OMC
Numbering
menu
Subscriber range
from 200 to 299
already exists.
To avoid
conflicts,
remove these
prefixes: select
the line then
click on
“delete”
Then click on
“ok”
Select
“Programming
Mode” in the
function list.
Put value 20 as
“start” and
“end” value.
Base : empty
Click on “Add”
and then on
“OK”
3
Setting up the numbering plan
OMC application
Open object
“Numbering Plans” in
OMC Numbering menu
OMC application
Open object
“Numbering Plans” in
OMC Numbering menu
OMC application
Open object
“Numbering Plans” in
OMC Numbering menu
To avoid conflicts,
delete this Secondary
Trunk Group: click on
the corresponding line
and click on "Delete".
Base :0
Range 600 to 699 Do the same for range from 600 to 699 (set base to 100). All the prefixes
beginning by 6 must be deleted before!
Base Always a number from 0 to 2199
OpenTouch Suite for SMB
OXO Connect
Groups management
The Alcatel-Lucent name and logo are trademarks of Nokia used under license by ALE.
Hunt Groups N°540
Parallel Hunt group
Call to 540
A Hunt group is a pool of several
telephones in the same group
that can be called by dialing
one directory number
When one phone in a pre-defined group is called, any group member can pick
up the call by dialing the interception prefix or pressing a specific soft key
Pick-up group
A
B
C calls B
C
Broadcast group
Broadcast group
C broadcasts an announcement on
A the phone speakers of other users
C
receive right
Send/receive right
B
receive right
The noteworthy address PairedGrb allows to pair up to 2 broadcast groups, thus allowing up to 64 members
Manager/Assistant group
Programmable keys
An assistant
screens
calls for Managers and
manager assistants use
multiline
telephone sets
Manager Assistant
• RSL secretary • RSL manager
• Screening • Screening
• Secretary • Manager
supervision supervision
Add-on modules
are useful
OpenTouch Suite for SMB
OXO Connect
How to
✓ Set up a hunting group
Contents
1 Create a hunting group ....................................................................... 2
1.1. Create the group ................................................................................... 2
1. Test other types of search ........................................................................ 4
2
Setting up a hunting group
Implementation
Warning: the
group 500 is used
by the voice mail
server!
3
Setting up a hunting group
Click on “Add” to
add group
members 101 and
102.
Type: Sequential
Click on “OK” to
apply and then
click on “return”.
Final
configuration
Notes
To test your settings, dial the hunting group directory number: 501
4
Setting up a hunting group
How to
✓ Set up a pick up group
Contents
1 Pick-up group .................................................................................. 2
1.1. Manage the pick-up group ......................................................................... 2
1.2. Create a programmable key “Group pick-up” on each extension. .......................... 4
1.3. Perform the tests ................................................................................... 5
2
Setting up a pick up group
Implementation
1 Pick-up group
Configure the Pick-up group “1”
Add extensions 101, 102 and 103
In Virtual Classroom, place the IPDSP 104 in the group and use it to create the “group
pick-up” key.
Configure group #1
Click on “Add” to
add extensions
101, 102 and 103
into the group.
Click on “OK” to
apply and then
click on “return”.
Final
configuration
4
Setting up a pick up group
Group members will be able to pick up their colleagues' calls with a programmable
"Group pickup" key
Create this key on each deskphone in the group.
Click on "Keys"
5
Setting up a pick up group
Keyfunction: Pickup
Define a name
Select: Group
Call extension 102, let it ring and pick up the call using the key managed on extension 101.
OpenTouch Suite for SMB
OXO Connect
How to
✓ Set up a broadcast group
Contents
1 Manage a broadcast group ................................................................... 2
1.1. Manage the broadcast group ...................................................................... 2
1.2. Perform the tests ................................................................................... 3
2
Setting up a broadcast group
Implementation
In Virtual Classroom there is no deskphone with speaker to test. For configuration, use
IPDSP to receive and microSip to broadcast
Add extensions
101, 102 and 103
to the group by
clicking "Add".
Extensions 102
and 103 will have
"Reception" right
Click “OK” to
validate
Attribute The members of the group may call the group (send) or be rung (receive) or both
(send/rec).
From extension 101, dial the directory number of the broadcast group *2.
The loudspeakers on extensions 102 and 103 should be activated and you must hear your voice on the
loudspeakers.
OpenTouch Suite for SMB
OXO Connect
How to
✓ Set up a manager/secretary group
Contents
1 Create a Manager/secretary group ......................................................... 2
1.1. Create the manager/secretary group............................................................ 2
1.2. Perform the tests ................................................................................... 3
2
Setting up a manager/secretary group
Implementation
OMC application
Open “Manager-
Secretary
Relations” menu
Click on “Add”
3
Setting up a manager/secretary group
Select the
manager
extension number
in the directory.
Select the
secretary
extension number
in the directory.
Click on “OK” to
apply
Screening key The key used to activate the screening can be modified.
Activate the filter key on the manager set – Call the manager.
Activate the filter key on the secretary set – Call the manager.
Test the RSL key on the manager and secretary sets.
Test the manager and secretary supervision key.
OpenTouch Suite for SMB
OXO Connect
User's Features
The Alcatel-Lucent name and logo are trademarks of Nokia used under license by ALE.
Phone sets management
Managing sets:
• OMC\ Subscribers-Basestations List
Phone sets management
Phone set details
To set out-of-service
a subscriber
Keys
Keys
•3 types of Keys are available on OXO Connect
• Call keys
• Feature keys
• Resources keys
Direct call Key:
Feature Key:
Supervision
• To supervise one key of one set for a type of call
Keys management
Keys are configured by the installer according the needs of the customer
n = number of analogue lines and B channels (within the station key limit)
Dynamic routing
Phone set behavior on unanswered call
• Allows to forward automatically an incoming call (internal or external), according two levels and two timers.
Incoming Call
TIMER 1 TIMER 2
ex: 12s ex: 15s
SET 106 LEVEL 1: LEVEL 2:
SET 102 ATTENDANT
Dynamic routing Automated attendant (lev. 1): If this box is checked, the automated attendant is called
when level 1 dynamic routing is activated (if the level 1 dynamic routing destination
number is the directory number of the group containing the accesses to the voice mailbox )
Phone set dynamic routing Automated attendant (lev. 2): This box is used to chose between the mailbox of the called
party and the automated attendant as the destination of the level 2 dynamic routing (if the
voice mailbox is part of the AA group)
Use the level 1 timer: If the timer is not selected but a destination has been entered, the
diversion to this destination will be immediate.
Use the level 2 timer: if the timer is not selected but a destination has been selected, the
diversion to this destination will be immediate after level 1 timeout
General level and general bell: Active Att/OP group + General bell (General bell is active
for incoming external calls only)
Diversion apply: If "apply diversion" is not ticked, all diversion, including users’ forwarding
(immediate, on-busy, selective…) will be disabled.
Dynamic routing cascading
If a subscriber/group receives a dynamically routed call and if it is not answered, then the new
cascading mechanism enhances the call distribution by implementing receiver’s Dynamic Routing
T1 set 101
101
T2 set 101
102 103 104
“Maximum Number of
Dynamic Routing T1 set 103
T1 set 102
Cascading Levels” = 3
Active attendant group
T1 attendant
T2 attendant
106
Default attendant
group
Selective call diversion
It is dependant upon the caller number
How to
✓ Set up users’ parameters
Contents
1 Direct Call ...................................................................................... 2
2 Call forwarding ................................................................................ 3
3 Dynamic routing ............................................................................... 4
4 Selective diversion ............................................................................ 5
5 Automatic routing ............................................................................. 6
6 Intrusion ........................................................................................ 7
6.1. Allow extension to intrude ........................................................................ 7
6.2. Manager extension protection against intrusion ............................................... 8
7 Forward to external........................................................................... 9
2
Users’ settings and features management
Implementation
1 Direct Call
Create a RSL key to call directly another internal extension
OMC application
Open object
“Subscribers/Basestatio
ns List”.
2 Call forwarding
Create a feature key diversion to forward calls on busy towards another extension
OMC application
Open object
“Subscribers/Basestatio
ns List”.
Select “Diversion” in
the function.
3 Dynamic routing
Schedule a dynamic routing after 10 seconds: if the station does not answer internal
calls, after 10 seconds a second station will also be rung
OMC application
Open object
“Subscribers/Basestatio
ns List”.
4 Selective diversion
Program a station that no longer wants to receive calls from 2 other positions. Forward
calls from these 2 stations to another station in the system
OMC Application
Open object
“Subscribers/Basestati
ons List”
Select the user and
click on “details”
In the “Selective
Diversion”table:
Turn the list 1 from
“unused” to “active”
Select “Telephone”
for
Service
Add 2 extensions to
filter (“Black
list”) Callers’s
Numbers
Click on “Add”
5 Automatic routing
On the analog phone set up an automatic routing on off-hook to the attendant
OMC Application
Open object
“Subscribers/Basestati
ons List”.
Select “Immediate”
for the parameter
“Hotline”
6 Intrusion
The user must be able to make telephone intrusions on all the stations that are in
communication, except on the manager station
Open object
“Subscribers/Ba
sestations List”.
Click on
“Features”
In the Feature
Rights first part
validate the
parameter
“Intrusion
Allowed”.
8
Users’ settings and features management
Open object
“Subscribers/Ba
sestations List”.
Select the
manager set to
modify and click
on “details”
Click on button
“Features”
In the Feature
Rights first part
validate the
parameter
“Intrusion
Protection”.
9
Users’ settings and features management
7 Forward to external
Only the manager will be allowed to forward his calls to the outside
OMC application
Open object
“Subscribers/Basestatio
ns List”.
Click on “Features”
Validate by OK
The Alcatel-Lucent name and logo are trademarks of Nokia used under license by ALE.
Commercial Offer
• The default voice guide of the mailbox is the first system language
• It can be change during the installation wizard or the software download
Mailboxes customization
• When the user enters his mailbox for the first time, he must customize it:
• Enter the default users password + record his name and enter his new password
• Password security rule
• The system do not allow users to configure weak phone passwords (000000,123456…)
• The subscriber uses one voice messaging port and DTMF codes
(End Device Number + Password). By default, he calls the first hunt group
from any set by default and manages his mailbox by voice guides.
Consultation in •From user point of view, the user dials:
CONNECTED Mode • Internally, the Directory Number of the port or the hunt group number for the
Voice Messaging system
• Externally, the DID/DDI number assigned to the Voicemail or the Automated
Attendant or the Audiotext.
Management
◼Manage a subscriber’s mailbox from OMC
Standard •This operational mode is typically provided for a
user
Mailbox •It provides all user interfaces related to a mailbox
Message Screening
• Capability to listen to the message being recorded in the mailbox and
immediately answer the call at any moment (as an answering machine
at home)
How to
✓ Manage the voice mail unit
Contents
1 User voice mailbox customization .......................................................... 2
2 Mailbox configuration......................................................................... 3
2.1. Answer only mode .................................................................................. 3
2.2. Conversation recording and mailbox screening ................................................ 4
2.3. Remote access to the mailbox .................................................................... 5
3 Mailbox deletion ............................................................................... 6
4 Mailbox creation............................................................................... 7
2
Voice Mail management basic services
Implementation
Customize the voice mailboxes by recording the greeting messages, the user name and
entering a 6 digits password 14 25 36.
On the set
2 Mailbox configuration
Set up the following configuration:
- On one of the sets put its Mailbox in answer-only mode.
- On another set, his voice mailbox can filter messages and record conversations.
- Manage the ability to access the voice mail remotely through the voice mail DDI
number
In Virtual Classroom, use the IPDSP. The message screening test will not be possible.
Open object
“Subscribers/Basestatio
ns List”.
Notes
The different modes are:
- Answer only : no possibility to leave a message
- Standard :all user interfaces related to a mailbox
- Guest : limited user interface to mailbox
4
Voice Mail management basic services
OMC application
Open object
“Subscribers/Basestatio
ns List”.
Select another user to
be modified and click
on “details”
Click on Mailbox button
- tab Options”,
Determine the right
Recording of
Conversation allowed
Program a function key
to activate the
Conversation Recording
feature
Click on “Keys” button.
Select a free key.
Select “Feature key” for
the key type and “Voice
Mail: Conversation Rec”
Notes
activation of the feature “Voice Mail: Screening” from the user point of view is password
protected (user password, must be different from the default password !)
5
Voice Mail management basic services
3 Mailbox deletion
OMC application
Open object
“Subscribers/Basestatio
ns List”.
Select the user to
modify
4 Mailbox creation
OMC application
Open object
“Subscribers/Basestatio
ns List”.
Select the user to
modify
click on “Mailbox”
button
The Alcatel-Lucent name and logo are trademarks of Nokia used under license by ALE.
Topology – Public SIP provider access
• This topology makes it possible to establish communications with all the equipment of
network NGN
• SBC: Control SIP sessions at the SIP provider border
• CE: Router/Firewall/NAT + SIP NAT
• SIP Proxy: Distribution of calls in the SIP network
Access to the • Registrar: SIP Subscriber Authentication
public SIP • Location: SIP Subscriber localization
provider • Gateway: Gateway between SIP and the ISDN network
Gateway
USA Belgium
• ATC • Belgacom
• Broadvox • Proximus
• Fusion
Italy
UK
• Planetel
• VoIPunlimited
• Voiceflex • VoipVoice
• Gamma Germany
France • Deutsche Telecom
• OBS-Biv • HL komm
• Bretagne Telecom
• OpenIP Austria
• SFR • A1
• Keyyo • Net-Cloud
•…
Portugal
Netherlands
• Portugal Telecom • Infopact
• Vodafone • KPN
Australia Spain
• Exetel • Colt
• Telstra • LCR
OCE specifics:
The ISP's SIP network can be connected either to Eth0 or
directly to the dedicated Eth1 connector of the OCE. In
the case of Eth1, this ensures more security between
or the two networks (subnets, eth0 and eth1) by enabling
data routing between these two subnets
SIP Trunk Group + ARS
Gateway
Internet or @isp.com
CE
Customer Edge Router Trusted Network
sbc.isp.com
Session Border Controller
SIP trunks – Level of services
VoIP resources:
•120 with IP Box Fax Over IP is compatible T38 ECM or Fax over G711
•120 Simultaneaous SIP trunks supported
•Up to 76 with POWERCPU EE and a daughter board ARMADA DTMF Signal (RFC2833)
VoIP64 (16 by default)
QoS setting and statistic
Voice CODEC: OPUS, G711, G722, G722.2, • QoS level 3: IP ToS/DiffServ (RFC 2474)
G723.1, G729a • QoS level 2: 802.1 p/q
• QoS Ticket (OmniVista 8770)
•VAD (Voice Activity Detection - Silence suppression –
Comfort noise generation)
•G711/G722 Framing 20 - 30 - 60 ms UDP & TCP
•G723 Framing 30 - 60 - 90 - 120 ms
•G729 Framing 20 - 30 – 40 – 50 - 60 - 90 - 120 ms RFC 4566
•Maximum framing for IP Touch: 60ms • SDP specifications
or
SIP Trunk Group
SBC, Registrar and Proxy IP@
Example: sip.itsp1.fr Gateway
SoftSwitch ISDN
SBC Proxy SIP
LAN DNS Serveur Registrar / Location
Database
Internet or @itsp1.fr
CE: Customer Edge Router Trusted Network
192.168.1.254
SBC Authentication parameters
Login: pbx1
Password: *****
Realm: sip.itsp1.fr
SIP Domain: sip.itsp1.fr
SIP Gateway configuration
Customer Edge
Router IP address
SIP Gateway configuration
Installation main
phone number
SIP Gateway configuration
Domain Name
defined by the SIP
provider
Indicates if Calling
Line Identification
Restriction
management,
satisfying RFC3325
is supported by the
remote proxy
server
OCE specifics:
The ISP's SIP network can be
connected either to Eth0 or
directly to the dedicated Eth1
connector of the OCE. In the
case of Eth1, this ensures more
security between the two
networks (subnets, eth0 and
eth1) by enabling data routing
between these two subnets
SIP Gateway configuration
Associate the
previously configured
Gateway with this
VoIP access
SIP Gateway configuration
Creating the SIP account associated with the previously configured Gateway settings
• OMC/External Lines/SIP/SIP Accounts
• Right clic\ Add
Verify that
the SIP
gateway is
registered The user can
now make
calls
SIP Trunks profiles Import/Export via OMC
•Once a new SIP provider gets approved by the TSS, the configuration related to
this provider is collected by ALE and put in a file called Profile, available on
MyPortal
•The referenced SIP profile of this provider is mentioned into SIP Carrier
compatibility official document TC1284
Import/Export
Values
How
• In the OXO settings Webpage, the installer selects the SIP profile he wants to use
• The SIP profile is chosen from a list filtered according to the OXO release and the
software target
• Few parameters to fill in the Settings OXO Webpage (SIP trunk, the SIP gateway,
and the SIP account)
Details
Reminder:
The TC1284 allows you to find
the TC specific to the SIP
provider whose profile is
installed, as well as the non-
profile settings to be
configured manually
Complementary Setup
User comment
•Line 1: copes with standard phone numbers starting with digit 0 (national / international calls)
•Line 2: copes with all public emergency numbers. The network attribute "emerg" permits the line to point automatically to the system list of emergency numbers. This
list is country-dependent and can be edited via the OMC menu Emergency-> Emergency Numbers
•Line 3 and 4: for external short numbers. Depending on the country, the complete list of short numbers will require one or several ARS lines.
•Line 3: example for France, for short numbers that begin with digit 3 (e.g. 3611, 3900, …)
•Line 4: example for France, for short numbers that begin with digit 1 (e.g. 112, 118712, …)
Complementary Setup
New lines are created after clicking the mouse right button and selecting function “Add”
In any case always refer to the Technical Bulletin dedicated to each provider
« SIP Trunk Solution Provider xxx: Configuration Guideline »
available on MyPortal
OpenTouch Suite for SMB
OXO Connect
How to
✓ Configure a public SIP Gateway
Contents
1 Public SIP Gateway description ............................................................. 3
1.1. Topology ............................................................................................. 3
2 Lan IP Configuration .......................................................................... 4
2.1. Main CPU \ VoIP (Master) .......................................................................... 4
2.2. DNS ................................................................................................... 4
2.3. Default Router Address ............................................................................ 5
2.4. DHCP ................................................................................................. 5
3 Phone Numbering plan ....................................................................... 6
3.1. Public Numbering Plan ............................................................................. 6
3.2. Installation number ................................................................................ 7
4 VoIP Trunks and Trunk groups ............................................................... 8
4.1. Program VoIP Trunks as public ................................................................... 8
4.2. Program VoIP Trunk Group ........................................................................ 8
4.3. Adjust VoIP Trunk Group link category .......................................................... 9
5 Public SIP Gateway Settings ............................................................... 10
5.1. Program a New SIP Gateway ..................................................................... 10
5.1.1. Gateway Parameters Details (General Tab) .......................................................... 10
5.1.1. Gateway Parameters Details (DNS Tab) ............................................................... 10
5.1.1. Gateway Parameters Details (DNS Tab) ................................. Erreur ! Signet non défini.
5.1.2. Gateway Parameters Details (Domain Proxy Tab) ................................................... 11
The Alcatel-Lucent name and logo are trademarks of Nokia used under license by ALE.
2
Public SIP Gateway
Implementation
1.1. Topology
Configure a public SIP Gateway, Refer to document OXOCCTExxxITSPEN “SIP Carrier
Simulator”
Short numbers and emergency numbers are not processed in this exercise, so no ADL
table management
▪ SIP Gateway
• Name: ITSP1G1
• Target domain name: sip.itsp1.fr
• Local domain name: sip.itsp1.fr
• Realm: sip.itsp1.fr
• Outbound Proxy: gateway1.itsp1.com
• Registrar name: sip.itsp1.fr
• DNS A: 192.168.1.254
▪ SIP account (P= POD number 1 to 6)
• Login: pbxP
• Password: alcatel
• Registered username: pbxP
4
Public SIP Gateway
2 Lan IP Configuration
Check the IP parameters of the OXO Connect:
- IP address: 192.168.1.246
- Mask: 255.255.255.0
- Router: 192.168.1.254
- DNS: 192.168.1.254
- DHCP range: 192.168.1.10 to 192.168.1.39
2.2. DNS
OMC/Hardware and Limits/LAN IP Configuration/ DNS
DNS = 192.168.1.254
5
Public SIP Gateway
2.4. DHCP
OMC/Hardware and Limits/LAN IP Configuration/ DHCP
The terminals IP@ are in the
same subnet as the OXO
6
Public SIP Gateway
Notes
Copy the config to the Restricted Public Numbering Plan if necessary
7
Public SIP Gateway
210P41000
Trunk channels: 8
Check barring
10
Public SIP Gateway
DNS A: 192.168.1.254
Outbound Proxy:
gateway1.itsp1.com
The following setting can only
be configured after filling in
the DNS tab!
Registration requested
Manage authentication
- Login: pbxP (P = Pod number)
- Password: alcatel
- Registered Username: pbxP (P = pod number)
- Gateway Parameters Index: ITSP1G1
5.3. Associate the newly created gateway with the VoIP external line
5.4. Check the registration of the OXO Connect on the public SIP provider
OMC/History and Anomalies/History Table
Message displayed:
SIP registration success
18
Public SIP Gateway
6 Test
To test your configuration, call a user of your own OXO by their DDI number
0210P41150… or one of the public numbers of the simulator (0) 0210P12345 or a set from
another OXO
The Alcatel-Lucent name and logo are trademarks of Nokia used under license by ALE.
Messages 1 to 20 utilization
DISA:
Remote External The message
Welcome:
Pre-announcement: substitution: forwarding: replaces the tone
The message
The message is The message The message tells and indicates the
belongs to an
played before or replaces the tone to the caller he is caller the
operator group
during a station is and indicates the automatically procedure to follow,
(i.e.Opening hours
rang caller the forwarded to an overdialing +
of the company)
procedure to follow external destination internal phone
number
OpenTouch Suite for SMB
OXO Connect
How to
✓ Download Music on hold and Preannouncement messages
Contents
1 Music on hold .................................................................................. 2
2 Preannouncement messages ................................................................. 5
The Alcatel-Lucent name and logo are trademarks of Nokia used under license by ALE.
2
Music on hold and Preannouncement messages downloading
Implementation
1 Music on hold
Upload a file .wav from the PC to the OXO in order to personalize the music on hold
- Reminder: this music is only used when putting on hold external calls (beep beep
with internal calls)
- Files .wav must be in 16-bit PCM 8 Khz Mono or CCITT A-law or μ-law 8-bit 8Khz
Mono format
- The audio files are made by a recording studio commissioned by the customer or can
be made by the installer from software specialized in the creation of audio files
If you do not have .wav files, record messages by MMC station in operator session: Menu
Operator/Expert/Voice/Hold music/scroll to Music xx
Select Recorded
Music
Entity1 by Select the entity number for which you wish to configure the music-on-hold.
default Default value: Entity1 (possible values entity 1 to entity 4 used in case of multi
company). Note: If no music-on-hold is available for an entity, the default music is
played for this Entity.
Music source Default Music: The standard system music created by Alcatel.
Tape: Music from an audio source (such as a cassette tape player) connected to
Recorded Music the audio-in connection of the system's CPU card.
Recorded Music: custom audio file (with .wav extension) stored in the system.
This option is grayed out when there is no custom audio file present in the system
Select the
function PC to
OXO download
Note The 'Transfer and save as...' menu serves the other way to recover music already on the
OXO and save it to the PC
4
Music on hold and Preannouncement messages downloading
On the source
PC drive select
the .wav file to
download.
Then click on
« arrow » to
transfer
Reminder
The .wav file must be converted in audio format CCITT A-law 8bits 8Khz Mono CCITT µ-
law 8bits 8Khz Mono or PCM 16 bits 8 Khz Mono.
5
Music on hold and Preannouncement messages downloading
2 Preannouncement messages
Uploading a file .wav from the PC to the OXO in order to personalize MSG1 to MSG20
welcome messages (4 by default, 20 with license)
- .wav files must be in 16-bit PCM 8 Khz Mono or CCITT A-law or μ-law 8-bit 8Khz
Mono format
- The audio files are made by a recording studio commissioned by the customer or can
be made by the installer from software specialized in the creation of audio files
If you do not have .wav files, record messages by MMC station in operator session: Menu
Operator/Expert/Voice/Hold music/Message xx
Notes
Music on hold and welcome messages can also be recorded from mmc station by Operator
session Menu Operator/Expert/Voice/Hold music/Message xx or Music xx
OpenTouch Suite for SMB
OXO Connect
Incoming calls management
The Alcatel-Lucent name and logo are trademarks of Nokia used under license by ALE.
Call distribution
Call
distribution
through Public
and Private PUBLIC PRIVATE
DIALING PLAN DIALING PLAN
Dialing Plan
Oxo Connect/OCE
Attendant / users
Incoming calls management - Dialing Plans Management
Management of the Public and Private Dialing Plan
• OMC\ Numbering \ Numbering Plans
• Tab: Public Numbering Plan
• Tab: Public Restricted Numbering Plan
• Tab: Private Numbering Plan
in attendant Message
group General bell
Voicemail ports (Auto. attendant)
Remote access
1. Creating attendant
• OMC/ Attendant groups
groups
Incoming calls management - Attendant groups management
2. Creating time ranges for • OMC/Time Ranges
attendant groups
• Using the "Diversion if restricted mode manually activated" and "Diversion destination for time ranges" settings
in the time ranges window
Attendant groups management - Dynamic routing
Dynamic routing
101 102
Active attendant
group
T1 attendant
T2 attendant
Default
attendant group 106
Attendant groups management – Attendant help
Attendant help
When the Attendant help feature is activated on the extension, the terminal user is the
destination number of external calls intended for the active attendant group
The Attendant help can be activated using the feature key “ Attendant help”
How to
✓ Manage attendant groups and time ranges
Contents
1 Attendant group creation .................................................................... 2
2 Time range management during the week ................................................ 4
3 Time range management during the weekend ............................................ 6
4 Preannouncement messages ................................................................. 7
The Alcatel-Lucent name and logo are trademarks of Nokia used under license by ALE.
2
Attendant Group and Time Ranges Management
Implementation
Choose extension
101 in the list and
click on “OK” to
apply.
Repeat the
operation once more
for Attendant group
2. This time, only
add “MSG1”
MSG1 can be
recorded by MMC
station in Operator
session
Or imported from
the OMC
Notes
Members of a PO group can be:
• Extensions
• Welcome messages (MSG1 to 20) e.g. opening hours
Ggeneral bell (SG)
• Or voicemail access (to build an auto attendant)
An attendant group is always in parallel mode.
4
Attendant Group and Time Ranges Management
The attendant will be able to divert calls to a predefined collective speed dial number,
if it manually switches to restricted mode.
- Via the N/R mode key
Manage the “400” speed dial number (or 8000 if default numbering plan) with an
internal number or DDI number to perform the test
Att. Grp Active attendant group for the specified time range
Att. div Is the Attendant group is diverted or not depending time ranges? (and if the field
“destination for time ranges” is filled out
Default Attendant Group Used to indicate an attendant group deployed in place of the active attendant group when:
- there is no attendant available in the active attendant group and diversion is not
authorized,
an attendant of the active attendant group manually places the system in restricted mode
and there is no destination indicated in the Destination if restricted mode manually activated
field.
- Destination of the attendant diversion following manual switch to restricted mode: Defines the destination
of the diversion of active attendant group calls when the system is manually switched to restricted mode
- Destination of attendant diversion for time ranges: defines the destination when diverting an active
attendant group to a time range. This diversion must be authorized: YES must be specified in the field
Attendant diversion
Notes
Create a function key “Attendant diversion” on the attendant set, with the Common Speed Dialing pre-
programmed number. (Remind: protected key with operator password)
7
Attendant Group and Time Ranges Management
4 Preannouncement messages
Manage a general preannouncement "MSG2" for the entire company:
- MSG2 can be recorded by MMC station in Operator session
Before routing any incoming calls to its destination, a message indicating the company
name will be broadcasted.
Time range Number pointing to the time ranges defined in paragraph 2 &3
Mode Before Call distr.: The message is broadcasted entirely then the destination will ring
During Call distr.: The message is broadcasted and the destination will ring at the same time.
If the called party answer before the end of the message, then the message is interrupted.
Message Select in the dropdown list the message you want to broadcast to the caller.
Only if busy Checked: the message is broadcast to the caller if the destination is busy (already in
conversation)
Unchecked: the preannouncement message is always broadcasted.
OpenTouch Suite for SMB
OXO Connect
Outgoing calls management
The Alcatel-Lucent name and logo are trademarks of Nokia used under license by ALE.
Outgoing calls process
Outgoing call restrictions
•Traffic sharing link category
The set is either allowed (authorized) or not allowed (forbidden) to
seize a trunk group
Traffic sharing
User Traffic sharing TG Traffic sharing
Yes / No link COS
link COS
In case of
PowerCPU EE and
according to
interface cards
2 channels B of
T0 or a channel B
See chapter
of T2 are
Add VoIP access to the main default
configuration
automatically put
in the trunk
trunk group group 0
Trunk group
Phones traffic
sharing
matrix
Barring matrix and Barring tables
6 barring tables = 6 levels of barring
Phones Barring
matrix
Barring
Connection point table
• Matches a barring table
Barring tables - digit counters
Counter 1
•Indicates the maximum number of digits which can be dialed
•If there is an authorized prefix in the table
•If there is no authorized prefix in the table
Counter 2
•Indicates the maximum number of authorized digits for prefixes not explicitly recognized in the table which contains
authorized prefixes
Link Category Management
Features
rights
Modified behavior
•It is possible to configure the DDI range to be used according to the
trunk line used.
•This behavior is applicable for all types of trunks like T0, T2, Analog and
VoIP trunk
Access to collective speed dial directory
collective
speed dial
directory
barring
OpenTouch Suite for SMB
OXO Connect
How to
✓ Manage the Call barring
Contents
1 Main trunk group seizure ..................................................................... 2
1.1. For the week ........................................................................................ 2
1.2. For the weekend and the Public Holidays ....................................................... 3
2 Secondary trunk group seizure .............................................................. 4
2.1. Numbering plan management .................................................................... 4
2.2. Trunk group management ......................................................................... 5
2.3. Traffic sharing Link-Category modification for the authorized subscriber ................. 7
3 Barring management.......................................................................... 9
3.1. Barring table management ........................................................................ 9
3.2. Barring link category .............................................................................. 10
3.3. Selecting the discrimination table that extensions will use ................................. 11
The Alcatel-Lucent name and logo are trademarks of Nokia used under license by ALE.
2
Call barring management
Implementation
Configure Public
holidays tab
then Copy and paste for
“Sunday” and
“Saturday”
Line 1 Closing hour of the company. It is Impossible to seize a trunk group due to
the default behavior of the system.
Notes
In the set “details/Feature Rights Part 2”, disable the parameter “Inhibition Time-
ranges”, so that extensions follow Normal/restricted mode defined in time ranges.
Otherwise, the phone sets always stay in normal mode even if the system switches in
restricted mode.
4
Call barring management
Open object
“Numbering Plans”
in OMC Numbering
menu.
Select “Secondary
trunk group”
Modify the “start”
value by 401 and
base by 2
then click on
“modify”.
Secondary Trunk Modify the “Start” column (put “default value” +1, i.e. 401) and the base
Group (“default value” +1, i.e.”2”) of this feature. Click on modify to validate your
modification
5
Call barring management
OMC Application
Click on “function”
and select
“secondary Trunk
Group”.
Enter # for start
and End.
Enter base =1
Then click on
“Add”
Secondary Trunk Create a new secondary trunk group with base 1 and seizure prefix #.Click on
Group “add”.
The previous
management of the
numbering plan gives
the following change in
the list of trunk groups:
In index 2, the trunk
group number is no
more 400 but “#”.
Open
Subscribers/Basestation
s list and select the user
to authorize.
Notes
For the other extensions, there is nothing to do because by default the Link Category
value is 12, meaning that the intersection between 12 and 12 is empty = NO. So, the
other extensions cannot seize # trunk group by default
9
Call barring management
3 Barring management
All sets of the installation will be forbidden to make international calls except towards
country code 53
Show barring level Value from 1 to 6. Represents the barring tables. Choose “2” in our case.
Prefix Enter the prefix (beginning of the number dialed) you want to manage,
“0053” in our case.
Type Forbidden: the corresponding prefix will be forbidden
Authorized: the corresponding prefix will be authorized
In our case, choose authorized.
10
Call barring management
3.2. Barring link category
OMC application
Open again
Subscribers/Basestation
s list
Click on “Details” then
“Barring”
The Alcatel-Lucent name and logo are trademarks of Nokia used under license by ALE.
Summary
Basic automatic Data Saving
• OXO Connect
• OXO Connect Evolution
The Alcatel-Lucent name and logo are trademarks of Nokia used under license by ALE.
Basic Automatic Data Saving
Procedure to do a backup
periodically
• OMC \ Data Saving & Swapping \Date &
Time Data Saving
PowerCPU EE
• Program the date of the first back-up,
On the eMMC OCE the periodicity of the next ones and
flash Eprom validate
available on In the files
MSDB daughter system Procedure to do a backup
board immediately
• OMC \ Data Saving & Swapping \
Commands
• Immediate Backup
The Alcatel-Lucent name and logo are trademarks of Nokia used under license by ALE.
Immediate manual backup by the OMC OXO Connect & OCE
The Alcatel-Lucent name and logo are trademarks of Nokia used under license by ALE.
SD card for backup
Led indicates
backup status
SD card is not provided by ALE
Configuration video click on the video to play
Click HERE to play this video in your internet browser
IP Box SD card Backup/Restore
Path:
Data saving
& swapping /
Backup & restore
(scheduled, immediate) data backup
& restore
Several recovery
points
Configuration data &
User data
SD Card
• The minimum size is 2
The number of GB and maximum size
The oldest Restore of a is 32GB
recovery points is
recovery point is recovery point is • SD and SDHC supported
based on the size
deleted only supported in • SDXC is not
of SD Card and size supported
automatically by a the same major
of the recovery • Formatting only via
new one release
point OMC
• Supported file system
is EXT2
OMC backup migration
The Alcatel-Lucent name and logo are trademarks of Nokia used under license by ALE.
OMC backup migration
DBAdapter is downloadable on
DBAdapter is a software tool MyPortal web site
to convert database files • Install DBAdapterSetup.msi
saved with a previous version
of OMC to the latest installed
version
DBAdapter
After DBAdapter installation,
The OMC converts
automatically an old backup
when it open it
• Conversion is transparent
• Without DBAdapter, OMC suggests its
installation when it open an old
backup
OpenTouch Suite for SMB
OXO Connect
How to
✓ Save and restore the database
Contents
1 Database saving ............................................................................... 2
1.1. Database saving on the PC ........................................................................ 2
1.2. Database exportation on an external media .................................................... 3
2 Database restoration ......................................................................... 5
2.1. Importation from an external media ............................................................ 5
2.2. Open a database file in off-line mode for consultation ....................................... 6
2.3. Restoration of the database into the OXO (on-line mode) ................................... 7
2
Saving and restoring the OXO Connect database
Implementation
1 Database saving
Optionally check
additional options
(especially if you have
recorded voice guides)
Click on « OK » to
activate the transfer.
It is possible to extract
several databases.
2 Database restoration
The Alcatel-Lucent name and logo are trademarks of Nokia used under license by ALE.
Software Download
Used to load and update the version of an OXO Connect or OCE via OMC
A replacement version
Downloading process
Replacement Replacement
Software release software software
Swap:
replacement of
File transfer of the new
Data saving the current Data restore
software
software by the
new one
Software download tool
Start the Software
download tool
The software release is • OMC \Tools \Software download
available on the BPWS
• Enter the “Download” password
• https://myportal.al-enterprise.com (customized at the system startup)
• It’s mandatory to download the following • When the site is connected, your OMC
files downloading session is operational
• The PBX software release xxx_xxx.zip
• The associated OMC xx.xx.zip
• The technical communication associated
After a
download it is Swap can be
possible to go Swap must be
scheduled done with or
back to the without data
previous version • OMC/Data saving and
swapping/SW-downloading saving
by performing a
switchover
OpenTouch Suite for SMB
OXO Connect
System reset
The Alcatel-Lucent name and logo are trademarks of Nokia used under license by ALE.
System reset
Warm reset
• Allows to unlock hardware malfunction without losing the customer database
• The system stops
• The system restarts without losing the data
Cold reset
3 system • Allows to come back in default configuration and customize the system again
resets • After a cold reset you loose all the customer’s configuration
are • User Data
• System Data
available • Cloud Connect Data
• Network, installer passwords and Management Data
Factory Reset
• Removes all the sub categories of data in cold reset and additionally it removes
system logs
• After Factory reset, system state is close to that of Lola installation
Note:
Cold reset options When Cold reset is triggered without selecting any sub options
• The following settings are not deleted:
• Installer passwords
Information categorized as Cloud Connect Data: • Network settings
• Management services access flags
• Activation state • Cloud Connect parameters
Information related to • FTR completion status
users/subscribers is categorized as • Server URL
User Data: • One Time Activation account and password
• Voice mail (VMU) • Final account and password
• Instant Messaging (IM) Network Data includes:
• Mails • Host Name
• IP address
• Net Mask
• Broadcast
• Gateway
• VLAN
• Router
• Domain Name Server
• Web Proxy parameters
▪ IP/hostname
Information categorized as System Data: ▪ Port
• Data saving files ▪ Account
• Metering ▪ Password
• Traces and core files Management Passwords
• ACD statistics and logs • Attendant
• Administrator
• Installer
• Download
• NMC
Management Data
• Allow Management services from WAN
System reset
do a
reset? Use OMC Expert mode
• OMC \ System Miscellaneous \ System Reset
• Reset Type
• Cold (with options), Warm or Factory
• Reset Time
• Manual or Automatic
The Alcatel-Lucent name and logo are trademarks of Nokia used under license by ALE.
Security warning
The Phreaking is the name for the telephony system hacking
When somebody hacks your PABX, the target is not your PABX, the target is your customer’s wallet
• The victims can loose more than 20 K€ in one weekend
• Your phreaked line is sell to the long distance carrier
• Your phreaked line can be connect to a premium rate number
A system upgraded to the last version benefits from most recent improvements as well as default
values & security patches
Security warning
The objective of the TC1143 It is highly critical that installer
document is to provide the and user/system administrator
customer with the Alcatel- provide diligent attention to
Lucent Enterprise’s system management and
recommendations for setting an security recommendations of
optimal security on ALE system’s Alcatel-Lucent Enterprise to
configuration and deployment effectively reduce the risks
It is installer’s responsibility to
System installer must also
carefully inform users/system
discuss with the user/system
administrators of the OXO
administrator the level of
Connect system’s security
security to best customize the
features
system
Security warning
For this the TC1143 deals in depth with the following topics:
•Access Control: Password Policies
•User password management
•Management of system passwords
It is mandatory to have document latest edition, read and apply its recommendations and also the
SECURITY Chapter from Expert Documentation
TC1143
OpenTouch Suite for MLE
Rainbow
Overview
The Alcatel-Lucent name and logo are trademarks of Nokia used under license by ALE.
Rainbow
Is the cloud solution for team Collaboration and Unified Communications featuring phone and
web calls, video conferencing, mobility, security and many APIs open to all developers
BE SPONTANEOUS
BE IN CONTROL
Administration
Analytics
APIs and openness
PBX Integration
2 feature-rich Cloud solutions
Rainbow is a ready-to-use, business communications, team In addition, Rainbow also offers an open, business-friendly
collaboration and conferencing that can federate with an on-premises Communications Platform as a Service (CPaaS) for developers,
customer PBX system that addresses the customer needs for Business Applications
integration to empower the end-customer relationships and the
employee efficiency.
https://hub.openrainbow.com
Global view
Rainbow APIs - CPaaS
Verticals & openness
API
• Cloud telephony
Rainbow
PSTN • Conferencing
Platform • Multimedia traffic
Connected Platforms
AGENT
Rainbow app AGENT • PBX Telephony
Other PBXs • Call control
• Unique User Experience OXO Connect AGENT
• Federation
• Contacts & Workplace
• Rich presence OXE
• Notification
Clients
•PC Rainbow App
•Web
•Mobile
Customer premise
Subscription plans
Rainbow Essential This free option is available to anyone who wants to try Rainbow for an unlimited period (no SLA). The
Essential subscription can also be blended with any premium subscription, optimizing the cost of the
solution for the whole organization.
Rainbow Business The per-user subscription addresses individuals and teams who want to improve their daily communication,
on or off-site, on-the-move, or as a productive remote worker.
Rainbow The per-user subscription includes all services from Rainbow Business, but with the addition of collaborative
multi-party services with video conferencing and extended file storage. Integration into existing office tools
Enterprise such as Microsoft 0365 and Google Suite also forms part of this service plan.
Find the details of
Rainbow This per-user subscription packages the Rainbow Enterprise service plan with unlimited phone conferencing the plans on:
minutes. The Rainbow Enterprise Conference user subscription is pre-paid yearly in advance (twelve
Enterprise months). openrainbow.com
Conference
/Subscription plans
Rainbow An optional service proposed as a “pay-as-you-go” model for phone (PSTN) conferencing with a price-
perminute/per-connection. The organizer of the meeting can be a Rainbow Essential (freemium) user, or
Conference premium user with Rainbow Business or Rainbow Enterprise subscriptions.
Rainbow Connect The per-user subscription addresses users of any Customer Relationship Management (CRM) application. The
integration of the Rainbow functionality is provided using a specific connector dedicated to the compatible
CRM application.
Rainbow Room An optional per-room subscription proposed for meeting rooms equipped with large screens for
communication and interaction with people inside and outside of the company. Additional hardware is
required to equip the meeting room and ALE has audio and video hardware kits readily available.
Find us on your Knowledge Hub portal !
The Alcatel-Lucent name and logo are trademarks of Nokia used under license by ALE.
Summary
Reseller administrator
End-customer administrator
Reseller administrator
Assign
Manage end-
Manage its own subscriptions to
customer
company end-customer
companies
companies
companies
Monitor the
Manage user
activity through …
profiles
the dashboard
End-customer Administrator
Manage user Manage company's
accounts information
Assign
subscriptions to View related PBXs
users accounts
Manages
its own Associate users
company phones with their
Manage user
profiles
Rainbow accounts
Monitor the
activity through
the dashboard …
Communication Suite for SMB
OXO Connect
How to
✓ Configure Rainbow agent in OXO
Contents
1 How to find PBXIDs and activation codes? ................................................. 2
1.1. How to find these credentials? ................................................................... 2
1.2. Find the credentials with the client administrator account .................................. 2
2 Connect the OXO to Rainbow ................................................................ 4
2.1. Enter Rainbow PBX-ID and activation code ..................................................... 4
3 Maintenance ................................................................................... 6
3.1. Status of the connection by the Webdiag tool ................................................. 6
3.2. System log files ..................................................................................... 6
3.3. Rainbow user log file ............................................................................... 7
The Alcatel-Lucent name and logo are trademarks of Nokia used under license by ALE.
2
Connect an OXO to Rainbow
Implementation
The creation of companies and PBXs has already been done in the Rainbow administration. The trainer
must show you the configuration done.
- The credentials can be given to you by your reseller, who created the PBXs for your company. For
example, the trainer in this case.
- You can also find them on your own, by logging into Rainbow with your Rainbow client administrator
account.
Log in to the Rainbow interface with the client company's administrator account:
- Login : cCpP.admin@ale-training.com (C : class number, P : pod number)
- Password: Superuser-P* (P : pod number)
https://web.openrainbow.com
Enter the email address of the
customer administrator
account
3
Connect an OXO to Rainbow
Tips
The administrator can also use the Rainbow application installed on his PC to carry out the
configuration/management operations of the company.
Apply
3 Maintenance
Login: installer
Password: enter installer pwd
Login: installer
Password: enter installer pwd
7
Connect an OXO to Rainbow
How to
✓ Create new Rainbow user accounts.
Assign ENTERPRISE subscriptions.
Use Rainbow clients
Contents
1 Company Administrator Account ............................................................ 2
1.1. Login to the company's administrator account ................................................. 2
1.2. Verify that the administrator has an "Enterprise" subscription .............................. 3
2 Manually create a new member ............................................................. 4
The Alcatel-Lucent name and logo are trademarks of Nokia used under license by ALE.
2
Rainbow accounts configuration and use
Implementation
The client administrator account cCpP.admin@ale-training.com is already created.
We will create an additional user account: cCpP.user1@ale-training.com.
- It is also possible to create users by invitation or to import users in bulk (Refer to the Support site)
Log in to the Rainbow interface with the client company's administrator account:
- Login : cCpP.admin@ale-training.com (C class number and P pod number)
- Password: Superuser-P* (P : pod number)
Using a browser:
https://web.openrainbow.com
Enter the email address of the
administrator account
3
Rainbow accounts configuration and use
Click on Members
Notes
If the "send enrollment email to new users" option has been validated, you can consult the user's mailbox:
Example: c2p1.user1@ale-training.com, password: Password1*
Mail server: https://mail44.lwspanel.com/
Warning
CHECK THAT THE EMAILS SENT BY THE RAINBOW PLATFORM DO NOT ARRIVE IN THE SPAM.
How to
✓ Associate OXO Connect extension numbers with Rainbow users
Contents
1 Assign extension numbers to company members ......................................... 3
2 Test RCC features ............................................................................. 5
2.1. Outgoing call to an OXO Connect user .......................................................... 5
2.2. Incoming call ........................................................................................ 5
The Alcatel-Lucent name and logo are trademarks of Nokia used under license by ALE.
2
Associate extension numbers with Rainbow user accounts
Implémentation
This lab consists of linking the extension numbers of the OXO Connect to the Rainbow members created in the
previous lab.
Once associated, members will be able to supervise their phone from Rainbow (unhook, hang up, put on hold),
this is the RCC (Remote Call Control) mode.
Without a WebRTC gateway, the audio will be exclusively managed on the phone.
The goal of the next lab will be to manage the WebRTC gateway so that users benefit from all call routing
services.
Click on Members
Example:
c2p1.admin@ale-training.com
4
Associate extension numbers with Rainbow user accounts
Click Apply
Notes
The list of OXO Connect extension numbers is synchronized live with the Rainbow environment.
Once the association done, a new field is displayed, the Rainbow number.
Example:
This number will be retrieved later for WebRTC gateway use. It will be automatically configured in Remote
Extension number by the Rainbow agent (e.g. BBB10070254106463346) when the user selects “computer” as
routing from his Rainbow client (PC or smartphone).
From the Rainbow client, using the account linked to the extension 100/104
(cCpP.admin@ale-training.com: C class number and P pod number) :
- Select "Office phone"
- Call extension 101 by dialing from the Rainbow app
- Does it works ?
The Alcatel-Lucent name and logo are trademarks of Nokia used under license by ALE.
Rainbow WebRTC Gateway
The WebRTC Gateway brings voice interoperability between Rainbow Clients and PBX ecosystem.
• This enables an audio media relationship between Rainbow applications and devices of a PBX connected to Rainbow
Installation requirement
OXO Connect OXO Connect PowerCPU EE
Evolution
Web RTC Gateway virtual OXO Connect WebRTC Front End Web RTC Gateway virtual Web RTC Gateway virtual
machine is integrated (on OCE Front End) machine installed on Mini machine installed on a
PC (NUC) server ESXi
Rainbow Enterprise
Rainbow Business
• Audio between Rainbow clients /
any phones / Off-net
• Unified multi-devices experience
Use case examples of Rainbow WebRTC Gateway
PBX calls distributed to both PBX Incoming
devices and Rainbow clients calls
VoIP
VoIP
User
Incoming Rainbow or
PBX calls ring devices
according to user’s
routing profile
settings Any phone
DECT phone
WebRTC
Office phone
WebRTC PSTN
PBX
PBX
External phone number Incoming call
Internal phone number
Deployment steps
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RAINBOW WebRTC Gateway integrated in OCE
From R3.2
OCE Integrated WebRTC GW
Security
• Communication flows between the WebRTC GW
and Rainbow over the internet are secured with
HTTPS and SRTP
• This applies for external and integrated
WebRTC GW topologies
Configuration
• The activation and configuration of the WebRTC
gateway is now carried out from the Rainbow
administration
• Activation triggers the configuration on the OXO
Connect side
• Unique configuration for the WebRTC gateway
which can be internal OCE or external OXO /
OCE
Use case # 2
WebRTC gateway on OCE Front End
The Alcatel-Lucent name and logo are trademarks of Nokia used under license by ALE.
Introduction Release ≥ R4.0 MD is mandatory
The WebRTC gateway runs on an IPBox on the customer’s
LAN, in front of another OXO Connect which runs the
customer Call Server
Full ALE solution, easy to buy (one order for OXO Connect OXO Connect Call Server
and OCE Front-End)
Rainbow WebRTC Gateway on OCE Front-End
A standard OXO Connect Evolution (HW and SW) is used
A specific free License provides the behavior WebRTC Gateway on OCE Front-End
• An OCE in front-end Mode is limited to WebRTC GW feature (No UTLs, etc…)
Remarks
• OCE Front-End does not provide PBX capabilities
• OMC tool is not needed for OCE Front-End provisioning
Installation
Installation of the OCE Front-End is automated with the FTR procedure
• FTR provides the OCE Front-End license and upgrades the OCE release (≥ R4.0 MD) if necessary
FTR OK
• In menu Settings
• In Webdiag tool
Rainbow BP administration – Rainbow WebRTC Gateway on OCE Front-
End configuration
Activate the WebRTC gateway for the For the type of WebRTC gateway
corresponding customer company select: External on OCE Front-End
20 max
OMC – Rainbow WebRTC Gateway on OCE Front-End configuration
Rainbow PBXID must be the • On the OXO, by entering an FTR, the PBXID and the activation code are initialized
by default to "FleetRef-Installref", which allows the installer to prepare the
same in both OXO Connect, equipment in advance in RB WebAdmin: the OXO will automatically connect to RB
Front-End and call server at the end of the FTR to FleetRef-Install_ID
Note: if the Rainbow company was already created put also the PbxId in both OXO
e.g:PBX9a86-5916-b74a-436c-aec6-c08a-58b6-5bb0
OMC - Rainbow WebRTC Gateway on OCE Front-End configuration
Check OXO Connect Rainbow status
Adding OCE-FE to an
Order made WITH or
existing PBX
New complete WITHOUT Partner
installation, PBX + •PBX already existing in fleet reference and
R4
OCE-FE •Existing PBX version
Installation
lower than R4 reference
The Alcatel-Lucent name and logo are trademarks of Nokia used under license by ALE.
Deployment steps on vmware
The Alcatel-Lucent name and logo are trademarks of Nokia used under license by ALE.
Installation on a Mini PC (NUC)
The main deployment steps are the same as installing a virtual machine apart the mini PC
installation
The Software package available on MyPortal contains the OVF files for VMWARE installation,
and, an ISO file for installation on a mini PC
Mini PC installation:
• Download the ISO file from MyPortal
• Create a Bootable USB drive
• Install the ISO file on the mini PC Storage device
• Reboot the standalone PC and setup the configuration parameters
Download procedures from the Rainbow Support website, ALE equipments (PBX) section
Software is needed to create a bootable USB drive. RUFUS is very easy to use for this purpose, and is available here: https://rufus.akeo.ie
Dimensioning
The Alcatel-Lucent name and logo are trademarks of Nokia used under license by ALE.
Rainbow WebRTC gateway dimensioning
50 VoIP calls maximum if the WebRTC gateway is external on Mini PC or ESXi server
20 VoIP calls maximum with OCE integrated WebRTC gateway or if the WebRTC gateway is external on OCE Front
End
• External WebRTC GW topology is also supported on OCE when more WebRTC channels are needed (max 50)
Maximum of OXO users with Rainbow VoIP option increased from 50 to 150
• Applies for both OXO Connect and OXO Connect evolution
Number of Rainbow Users with Number of trunk channels in Number of Rainbow Users with VOIP
VOIP Option Rainbow WebRTC GW & SIP trunk Option
(recommended)
External (OXO and OCE) External / Integrated or Front End Integrated (OCE)
5 5/5 5
10 7/7 10
20 11/11 20
30 15/15 30
50 20/20 50
70 27/NA 70(*)
100 36/NA 100(*)
150 50/NA 150(*)
(*) Integrated WebRTC on OCE: the maximum Rainbow Users with VoIP limits depends on the number of configured Rainbow
Channel and end user traffic. Value indicated here is for direction only for 20 configured WebRTC GW channels. But
Maximum limit is 150 that is ok in case of very low traffic
How to
✓ Configure automatically the internal WebRTC gateway on OXO Connect Evolution.
Contents
1 Applies to system versions ................................................................... 2
2 Description ..................................................................................... 2
3 Automatic configuration by the Reseller administrator ................................. 2
3.1. Reseller Administrator Logs in to Rainbow ..................................................... 2
3.2. Edit the PBX of the customer company ......................................................... 3
3.3. Activate the WebRTC Gateway ................................................................... 3
3.4. Manage an Internal WebRTC gateway ........................................................... 4
4 Check activation in the OMC ................................................................ 5
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2
Internal WebRTC Gateway automatic configuration on OXO Connect Evolution
Implementation
2 Description
The following settings are managed automatically:
- Activation of internal WebRTC gateway (OCE only)
- Creation of WebRTC SIP gateway
- Configuration of the SIP Account with the Rainbow PBX ID
- Creation of VoIP accesses and trunk group
- Configuration of ARS table to route Rainbow calls
The following settings are still to be done by the installer as they are specific to each customer:
- Connect PBX to Rainbow
- Creation and association of the AnyDevice subscribers
- Configuration of numbering plans and of the barring
Automatic activation of the WebRTC gateway is performed by the trainer with a reseller
administrator account
- Enable Internal WebRTC Gateway
- Define several communication channels
Information tab
Select Activate WebRTC
Gateway
4
Internal WebRTC Gateway automatic configuration on OXO Connect Evolution
Verify in the OMC, the activation and configuration of the WebRTC gateway
How to
✓ 1 - Manage users with physical deskphone + Rainbow Virtual terminals
2 - Manage users with AnyDevice terminals only (Rainbow VoIP softphone)
Contents
1 Users with physical extension and Rainbow application ................................. 2
1.1. Create Virtual Free Rainbow in Twinset terminal ............................................. 3
1.2. Associate the Virtual Free Rainbow in Twinset terminal as a secondary set
of the user's primary extension ................................................................... 3
2 Manage a Rainbow user in softphone mode, without a physical extension ........... 4
2.1. Create an AnyDevice terminal .................................................................... 4
2.2. Assign the number 133 to the Rainbow member cCpP.user1@ale-training.com........... 5
3 User interfaces after configuration ......................................................... 6
3.1. Rainbow user interface in softphone mode, without physical set ........................... 6
3.2. Rainbow user Interface with physical extension and Rainbow application ................. 7
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2
Create and assign Anydevice/virtual terminals to rainbow user accounts for VoIP
Implementation
In order to use all capabilities of PBX-Rainbow phone features, 2 different user profiles can be created :
- Rainbow user only (Softphone and mobile mode), without a physical extension:
o All communications are managed via the Rainbow app, web or mobile. Use in Softphone mode,
no physical extension. Requires an Anydevice terminal.
Notes
• Deskphone + Free Rainbow virtual terminal = 1 UTL
• Anydevice only = 1 UTL
Users manage their communications from their extension or Rainbow application, according to the chosen
routing.
Associate each user with extension, Virtual Free Rainbow in Twinset terminal:
User 100
- Create Virtual Free Rainbow in Twinset terminal: 130
- Associate it with extension 100 as a secondary set (Directory number 100 is already
associated with the Rainbow user account)
In Virtual Classroom:
User 104 (IPDSP)
- Create Virtual Free Rainbow in Twinset terminal: 135
- Associate it with extension 104 as a secondary set (Directory number 104 is already
associated with the Rainbow user account)
OMC/Subscribers list
Create a Virtual terminal Free
Rainbow in twinset for each
user who wants to use his
physical extension and the
Rainbow application to
manage his calls through the
WebRTC gateway
1.2. Associate the Virtual Free Rainbow in Twinset terminal as a secondary set of the user's
primary extension
All communications are managed via the Rainbow app, web or mobile. Used in Softphone mode, without
physical set.
In Virtual Classroom:
- Create an Anydevice terminal: 133
- This terminal will be associated with the Rainbow user account: cCpP.user1@ale-
training.com - Use in softphone mode
Example:
Here, an AnyDevice 133 is
created for the user
c2p1.user1
5
Create and assign Anydevice/virtual terminals to rainbow user accounts for VoIP
Select User1
Example :
c2p1.user1@ale-training.com
Click Apply
6
Create and assign Anydevice/virtual terminals to rainbow user accounts for VoIP
3.2. Rainbow user Interface with physical extension and Rainbow application
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Rainbow attendant console
Available for OmniPCX Enterprise and OXO Connect
Members & attendant must belong to the same supervision groups (administrator)
•Supervision of a company department, e.g
Call Control of
Call queue current
(X calls) communication
Attendant console
Supervision
groups
Attendant console
Supervision groups
In order to supervise the members of a company, users with the attendant
subscription, and the supervised members must belong to a supervision group
Maximum number
of supervision
groups for a 5
supervisor
Maximum number
of users in a
group (supervisors 30
+ supervised)
Supervision groups
Principle
• Each tab represents a group, as defined by an administrator
Possible actions
• Interception of phone calls presented on supervised users
• The number of calls that can be put on hold, depends on the multi-line resources
All phone calls are handled by the assigned to the Attendant's softphone line :
PBX • REX on OXE : Up to 10 calls
• AnyDevice on OXO Connect (minimum R6 version) : Maximum 8 calls
• Interception is only possible if supervisors and supervisees are on the same PBX.
Supervision : Only phone calls can be intercepted.
Rainbow Hub
Attendant console
How to
✓ Assign Attendant console subscription to a member and manage supervision groups
Contents
1 Subscribe to ATTENDANT subscription ..................................................... 2
2 Assign the ATTENDANT subscription to a member ....................................... 3
3 Supervision group ............................................................................. 4
4 Console attendant view ...................................................................... 6
The Alcatel-Lucent name and logo are trademarks of Nokia used under license by ALE.
2
Attendant console
Implementation
Click
"Subscribe to offer"
Attendant Monthly
Click on Subscribe
3 Supervision group
Create a supervision group
- Supervisor: cCpP.user1@ale-training.com (with the ATTENDANT subscription)
- Members to supervise: Add all other users of your company
Log in with cCpP.user1@ale-training.com to supervise the group members
web.openrainbow.com or application
Click on to access
Attendant console
OpenTouch Suite for MLE
OXO Connect
Actions to perform at the END of a training
The Alcatel-Lucent name and logo are trademarks of Nokia used under license by ALE.
Actions to perform at the END of a training
The Alcatel-Lucent name and logo are trademarks of Nokia used under license by ALE.
Boards position
1 2 CPU Slot
3 4 5
Slots without any restrictions
6 7 8
Boards restrictions
APA8
3 4 5
MIX, AMIX, UAI-16
1 2 CPU Slot
Boards
PSTN
Analog phones
Boards
PSTN PSTN
OpenTouch Suite for SMB
OXO Connect
PowerCPU EE Start and Stop
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Start the system
Startup monitoring
The shutdown stops • When the CPU is shutting down the Power LED blinks in red
correctly the CPU and rack • When the CPU is stopped the Power LED is steady red
power supply
The Alcatel-Lucent name and logo are trademarks of Nokia used under license by ALE.
Presentation
Wizards are integrated tools used to optimize the installation: quick, friendly-to-use, easy-to-use
Installation number
IP addresses modification/VLAN/DHCP
Subscriber modes
Operators modes
Terminals Mailboxes
DECT ARI number*
Subscribers language
Finish
OMC installation wizard
Start the OMC installation wizard for initial installation
4. Operation mode
13. Attendant groups
6. DECT ARI*
15. Broadcast groups
7. Handset creation
16. Pickup groups
8. Charge rate
17. Screening
9. Date and time End
Installation Wizards - Modification wizards
The Modification wizards allow simple and fast system modifications on an existing
configuration
How to
✓ Make the initial configuration wizard of an OXO Connect from the
phone set
Contents
1 Wizard Business mode by phone set ........................................................ 2
2 Installation Wizard parameters ............................................................. 3
2
Initial installation wizard
Implementation
The OXO Connect must be in default configuration, i.e. during its first commissioning or
after a cold reset.
Start the Installation Wizard from a phone set with a large display with access to the
Operator menu
Note: the initial installation wizard can also be done with the PC via the
'Installation Typical’ menu in the start screen of the OMC
3
Initial installation wizard
Note: the Initial Installation Wizard is the one and only way to put
an OXO a Hotel mode
Fill in the installation
number “Public Netw
Nbr”
4
Initial installation wizard
Choose a 3-digits
internal numbering
plan.
Press “choice”
Installation is now
finished.
Click on “Finish” to
restart the system in
new configuration.
Communication Suite for SMB
OXO Connect
How to
✓ Manage 8328 base station and 8214 handsets
Contents
1 Deployment of an 8328 base station ....................................................... 3
1.1. Configuring the OXO DHCP Server ................................................................ 3
1.2. DHCP settings in the OMC ......................................................................... 3
1.3. Initial Setup of the 8328 DECT Base sation with Web Admin ................................. 3
2 Deployment an 8214 Handset ............................................................... 7
2.1. Creating the handset in the OXO ................................................................. 7
2.2. Handset configuration in base station 8328 .................................................... 9
2.2.1. Handset Registration ....................................................................................... 9
2.2.2. Starting Registration on the 8214 Handset ............................................................ 10
2.2.3. Declaration of the extension............................................................................ 11
The Alcatel-Lucent name and logo are trademarks of Nokia used under license by ALE.
2
8328 base stations and 8214 handsets classroom installation
Implementation
The following procedure describes the declaration of an 8214 DECT handset on a single-cell
8328 base station. More information can be found in the document 8328 SIP-DECT SINGLE
BASE SATION – System Guide, available on the Alcatel MyPortal website.
3
8328 base stations and 8214 handsets classroom installation
The factory IP configuration of an 8328 base station is a dynamic IP configuration. Therefore, a DHCP
server must be present and configured in order to respond to the request from this DECT 8328 base
station.
Manage the OXO DHCP server here in order to address the 8328
IMPORTANT: Don't forget to activate Auto-Provisioning in the menu of the Subscribers/Basestations List.
Notes
Connect the 8328 to the IP network using an Ethernet cable. After a while, it should flash green, which means
it has received its IP settings and can access the network.
1.3. Initial Setup of the 8328 DECT Base sation with Web Admin
Using the 8328 administration web interface, configure the following settings :
- Country : France
- NTP Server : 192.168.1.254
- OXO Server Declaration
Tips
If you don't know the IP address of the base station 8328, for example, if its MAC address has not been specified
in the DHCP server to provide a fixed IP address, you can use an 8214 handset to find it out. To do this, on the
handset in the idle state, press the "menu" button, then dial *47*, you will access the base station search
function :
4
8328 base stations and 8214 handsets classroom installation
MENU
Start a web browser and enter the IP address of the kiosk as the URL:
Browser : https//<8328 station IP @>
Enter the credentials
For example, 192.168.1.17
Username admin
Password admin (by default)
5
8328 base stations and 8214 handsets classroom installation
Country
Once connected, go to the
Country section to manage
the country and NTP server
Network
In the Network section, verify
that the address(es) of the
DNS server(s) were provided
by the DHCP server.
6
8328 base stations and 8214 handsets classroom installation
Servers
Registrar = 192.168.1.246
Sipping 19 = Disabled
Click on Save
7
8328 base stations and 8214 handsets classroom installation
A SIP extension must be declared for each user using an 8214 handset registered on an 8328 base station.
Terminal Details
IP/SIP Button
no_pack_support_for_siphone
set its value to true
9
8328 base stations and 8214 handsets classroom installation
Extensions / Handset
Click on "Add Handset"
Click on "Save"
Tips
The access code is visible in the webadmin interface and can be changed :
Extensions / Handset
Looking at the table, the
handset is now registered.
The IPEI number is no longer
the generic/default number
(FFFFFFFFFF)
Declare an extension and make the association with the handset that has just been
registered
- Directory number: 120
- Authentication information (number and password created in the OMC)
- Server: OXO declared in point 1.2
Extensions / Extensions
Click on "Add extension"
12
8328 base stations and 8214 handsets classroom installation
• Search for the training course by the reference provided by your instructor
ACCESS TO THE ONLINE EVALUATION SURVEY (2/2)
• From the session, select Evaluate in the dropdown menu and follow the instructions
OR
• From the curriculum, select Open Curriculum
• Then select Evaluate in the dropdown menu associated to the session and follow the
instructions
THANK YOU
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