BUSINESS COMMUNICATION REVISION 2023

Take time to read all the slides for lectures one to eleven before attempting to
answer the questions. While answering each of the questions jot down your
responses and avoid checking the slides. Then when you are done writing, cross-
check with the slides whether you got the answers correct.

TOPIC ONE: FOUNDATIONS OF COMMUNICATION

1. What is communication?
2. What is business communication?
3. With relevant examples, define the following types of communication:
A. Intra-personal
B. Interpersonal
C. Small group
D. Organization
E. Public
F. Mass.
TOPIC TWO: THE NATURE OF COMMUNICATION IN ORGANISATIONS
4. With the use of relevant examples, discuss the following:
A. The communication process
B. Elements of the communication process
C. External and internal communication
D. Organizational structure
E. Barriers to effective communication
F. How to overcome the barriers
TOPIC THREE: INTERPERSONAL COMMUNICATION SKILLS
5. With the use of examples, discuss the following:
A. Verbal communication
B. Non-verbal communication
C. Interpretation of non-verbal cues
D. Silence
E. Paralanguage
F. Facial expression and eye contact
G. Oral communication
6. Distinguish between intrapersonal and interpersonal communication?
7. Critically discuss each of the following aspects of non-verbal communication:
A. Silence
B. Paralanguage
C. Kinesics/body movement
D. Facial expressions
E. Touching
F. Proxemics/ distance & territoriality
G. Clothing & accessories
 H. Objects & the environment within which people work
I. People’s views of time
TOPIC FOUR: ORAL COMMUNICATION (FORMAL PRESENTATION)
8. Explain with examples the following types of Oral Communication:
A. One-on-one speaking
B. Small group or team-based
C. Full class discussion
D. In class debates
E. Speeches and presentations
F. Oral examinations
G. Role playing
H. Interviews
9. Discuss the following:
A. What are the main parts of a presentation?
B. Which one is the most important, and why?
C. How can you make each of the parts of the presentation to stand out?
TOPIC FIVE: THE INTERVIEW
10. Define an interview.
11. Explain the special nature of interview.
12. Discuss with specific examples the following types of interview:
A. the information seeking interview.
B. appraisal interview
C. the exit
D. job interview (and types)
13. Explain how you prepare for a successful interview.
14. Distinguish between the interviewer’s the interviewee’s roles.
TOPIC SIX: WRITING SKILLS
15. A. What is sentence construction?
B. In terms of Constructing sentences, explain the following: simple,
compound, complex and compound complex.
C. Create two sentences where you use subject-verb agreement.
D. Create two sentences where you use punctuation marks.
E. Explain coherence in writing.
TOPIC SEVEN: ASSESSMENT CLINIC
No questions as this was an assessment clinic
TOPIC EIGHT: WRITTEN MESSAGES IN ORGANISATIONS
16. In relation to written messages, discuss with relevant examples where
possible the following:
A. Advantages and disadvantages of written communication.
B. Purpose of reports
C. Types of reports
 D. Format of a report
E. Good and bad newsletters
F. Proposals
G. Notices & Circulars
H. Instructions
I. Telegraphs & Telexes
J. Advertisements
K. Electronic Mail & its effects
L. Characteristics of email
M. Uses of electronic mail
TOPIC 9: ETHICAL COMMUNICATION
17. Define ethical communication.
18. Explain fundamentals of ethical communication.
19. Describe the principles/characteristics of ethical communication.
20. Describe values in communication.
21. Explain the importance of Ethical Communication in the workplace
22. Differentiate between ethical and effective communication.
23. With the use of examples, explain types of unethical Communication in the
workplace.
24. Discuss ethical freedom of expression.
TOPIC 10: INTERCULTURAL AND INTERGENERATIONAL COMMUNICATION
25. Define culture.
26. Define intergenerational communication.
27. Discuss the cultural barriers to Intercultural Communication.
28. What are the problems with different cultures working together?
29. What factors that will bring changes in climate?
30. Describe how to improve intergenerational communication at a workplace.
TOPIC 11: EMOTIONAL INTELLIGENCE AND PERCEPTION
31. Explain emotional intelligence, principles of emotional intelligence, self-image.
32. Describe how to improve emotional intelligence, and the importance of
emotional intelligence at work.
33. Differentiate between formal and small group/informal meetings.
34. Describe the duties of different players in a meeting.