INITIAL TROUBLESHOOTING CHECKLISTS Version 1.
0
PRINT QUALITY
 Check that supplies are
genuine Lexmark supplies.
 Is the media being used
recommended for the device?
 Try using media from a newly
opened package and check the
result.
 Check supplies status. Replace
supplies that are low or empty.
 Match settings to media.
 Print and keep the menu
settings page so you can
restore the settings later if
necessary.
 Set Print resolution and Toner
darkness
 Check the transfer roller, toner
cartridges(s), and transfer belt
for damage. Replace if
necessary.
 Check maintenance kit for end
of life.
 Print the advanced print quality
samples to see if the problem
remains. Use tray 1 to test print
quality problems.
 Make sure the correct print
driver is used.
SCANNER ISSUES
 Settings correct?
 Media okay? (Too heavy? Has
adhesive? Hole punched?)
 Does POR clear problem?
 Paper guides adjusted
properly?
 Pick mechanism broken?
 Are sensors working okay?
(Sensor test)
 Is firmware current?
 Are cables connected?
IF SCANNER FAILS TO FEED:
 Overfilled?
 Side guides too tight?
 Curled media?
 Broken pick mechanism?
 Dust on rollers?
 Media stopper disengages?
GENERAL ISSUES
 Is the power cord free from damage?
 Is the power supply line voltage within 10% of the
rated line voltage?
 Is the printer properly grounded? (Check the power
cord ground terminal.)
 Are wires, cords and cables connected properly?
 Is the device on a level surface in a well-ventilated
area?
 Is the room temperature between 16 and 32 degrees
C (60 and 90 degrees F)?
 Is the relative humidity between 20% and 80%?
 Is the device near anything that generates ammonia
gas, high temperatures, high humidity (water faucets,
kettles, humidifiers), cold spaces, open flames, dusty
spaces?
 Is the device exposed to direct sunlight?
 Are genuine Lexmark supplies and parts being used?
 Are electronic products sending signals that interfere
with WIFI signals?
REPEATING PAPER PATH (JAMS)
 Media tapped, fanned and loaded correctly?
 Media in good condition?
 Media size, type and weight (gsm) supported?
 Paper guide set according to size?
 Sheets loaded under top load line?
 Settings match actual media?
 Tray properly inserted?
 Tray lift and gear operational?
 Pick rollers clean and not worn?
 Tray free from damage?
 Pick roller assembly free from damage?
 Pick roller assembly working?
 Transport (separator) roll operational?
 Paper path free from debris or obstruction?
 Input sensor working and not damaged?
 Imaging unit (IU) in good condition?
 Fuser roll working and not damaged?
 Fuser exit and narrow media sensor working and not
damaged?
 Rear door properly closed?
 Output bin sensor working and not damaged?
 Output bin not full of sheets?
 Does the slit glass or flatbed glass need to be
cleaned?
 Are the ADF pick rolls and separator pad okay?
 Has the first scan sensor been checked/cleaned?
 Are the side restraints set correctly?