INTER OFFICE MEMORANDUM

TO: All District Directors

Director, Market Research and Business Communications

Director, District Business Support

Director, Supply Chain Management

FROM: Director, Digital Strategy and Transformations

VP, Banking Operations

CC VP, Technologies and Digital Banking
VP, Finance and Facilities
VP, Strategy and Marketing
S/D, Digital Financial Service
DATE: September 18, 2023

SUBJECT: A Request for the Effective Deployment of CRM 2.0

It is apparent that Coopbank has been deploying CRM which plays a great role in creating a good
customer experience and helps achieve sustainable business growth by providing services at the
convenience of the customer. Accordingly, the Digital Strategy and Transformation Sub-Process
has carried out a CRM deployment 2.0 feasibility study and identified onsite (in branch location) and
offsite (outside branch) locations to deploy the Cash Recycler Machine. Hence, this is to kindly
request all stakeholders to take action collaboratively for the effective deployment of the CRM in the
locations identified. Details of the lists of identified locations are attached herewith.

Best Regards,

Committed to Breakthrough!
 1. Overall Onsite Deployment

A. Overall Onsite Deployment per district

Table 1: Onsite deployment by district

Adama District # CRM Greek Camp 1 Fiche 1

Bole-Nura Hera 1 Bekerware 1 Kuyyu 1
Burka 1 Imam Ahmed Mesjid 1 Muka Turi 1
Dabe Soloke 1 Medinat Al-Munawer 1 Shararo 1
Derartu Tullu 1 Melka Jebdu 1 Chancho 1
Melka Gefersa 1 Babile 1 Chafe Arara 1
Qechema 1 Chalanqo 1 Derra 1
Barecha 1 Total 10 Konno 1
Dagaga 1 East Finfinnee # CRM Gachana 1
Ganda Hara 1 Bole Michael 1 Tokuma 1
Haro Adi 1 Bole Arabsa 1 Total 14
Dhadacha Arara 1 Eka Abado 1 Shashamene district # CRM
Kiltu Lume 1 Xadacha 1 Awasho 1
Koka 1 Gara Bushu 1 Harufa 1
Gara Baru 1 Mari Luqe 1 Hara Dembel 1
Torban Garba 1 Yuba 1 Uta Wayyu 1
Bote 1 Koticha 1 Hamza Mesgid 1
Meki 1 Total 8 Dodola 1
Total 17 Hawasa District # CRM Hasasa 1
Asela # CRM Tabor 1 Kofele 1
Tiyo 1 Hawassa 1 Qore 1
Dodota 1 Yabello 1 Total 9
Kersa Arsi 1 Bule Hora 1 South Finfinnee # CRM
Robe Dedea 1 Beriso Dukale Micro 1 Horsisa 1
Shirka 1 Odo Shakiso 1 Jamo 1
Siltana 1 Total 6 Gotera 1
Sire Arsi 1 Hossana District # CRM Weliso 1
Addele 1 Wolayita Soddo 1 Ayetu 1
Total 8 Butajira 1 Qorke Karabu 1
Bale District # CRM Total 2 Ilanso Hallo 1
GeneralWakoGutu 1 Jimma District # CRM Tulu Bolo 1
Agarfa 1 Seglen Ilu 1 Wasanu Dido 1
Dolo Mana 1 Shenen Gibe 1 Laga Jajja 1

Committed to Breakthrough!
 Ginnir 1 Aba Jifar 1 Ona Jarsayu 1
Mada Walabu 1 Awetu 1 Golbo 1
Bale Gesgar 1 Gambella 1 Yai Malka 1
Total 6 Gera 1 Total 13
Central Finfinnee # CRM Limu Genet 1 West Finfinnee # CRM
Bombtera 1 Total 7 Burayu 1
Mesalemia 1 Mekele RO # CRM Gefersa 1
Badho Dachas 1 Adigrat 1 Dire Sololiya 1
Gebeyehu Gurmu 1 Mekele 1 Gafarsa Nono 1
Total 4 Humera 1 Katta 1
Chiro District # CRM Aksum 1 Lega Saqo 1
Sheik Mohammed Reshad 1 Shire 1 Odo Liben 1
Bedessa 1 Total 5 Wadessa 1
Gelemso 1 Naqamte District # CRM Jagema Bedhane 1
Hirna 1 Bake Jama 1 Bako Tibe 1
Melka Ballo 1 Asosa 1 Ejere 1
Baroda 1 Total 2 Gedo 1
Total 6 North Finfinnee # CRM Ginchi 1
Dire Dawa District # CRM Addisu Gebeya 1 Guder 1
Hundene 1 Kotobe 1 Mogor 1
Dire Dawa 1 Wasarbi 1 Burqa Gogeti 1
Bereka 1 Hurufa Farado 1 Total 16
Grand Total 133

B. Branches Proposed for CDM deployment

These are branches proposed for CDM deployment, which shall be relocated from branches with
ATM rank of above 50 bank-wide.

Table 2: Branches proposed for CDM Deployment

The branch proposed for New CRM ATM Rank Branch selected for CDM
Deployment
Agarfa 161 Ajjee
Awasho 87 Salahadin Ali-Ayub
Babile 117 Badano
Bake Jama 105 Abba Sena
Bako Tibe 144 Goro Qeransa
Baroda 90 Abubeker Al-Siddiq
Bedessa 141 Shanan Dugo

Committed to Breakthrough!
Bereka 124 Kali
Bole Michael 62 Laga Bari
Bole-Nura Hera 111 bishoftu
Bule Hora 153 Dilla
Butajira 134 Wolkite
Chalanqo 123 Kobo
Chancho 103 Shano
Derartu Tullu 186 Dire Jitu
Dire Dawa 135 Kefira
Dodola 96 Ogolcho
Fiche 100 Agemsa
Gafarsa Nono 108 Gojam Berenda
Gambella 99 Melka Debana
Gelemso 112 Karamile
GeneralWakoGutu 85 Sinana
Ginchi 120 Oda Bisil
Ginnir 156 Dawo
Hamza Mesgid 115 Arboye
Harufa 106 Madha Galma
Hasasa 125 Kiltu Dima
Hawassa 125 Bore
Hirna 122 Boke Xiqo
Hundene 113 Jahan Jarso
Jamo 98 Saris
Kofele 137 Huruta
Kuyyu 158 Shufune
Limu Genet 165 Gida Ayana
Mada Walabu 118 sofumar
Medinat Al-Munawer 138 Merkato
Meki 147 Gimbichu
Seglen Ilu 155 Tepi
Shenen Gibe 159 Metu
Shirka 149 Chole
Burayu 78 Deraro
Tulu Bolo 97 Burka Wayu
Wolayita Soddo 162 Arba Minch
Yabello 81 yirga chafe
Awetu 56 Lemo
Derra 86 Guliso
Weliso 171 Wirtu Merkato
Aba Jifar 133 Sabategna

Committed to Breakthrough!
 2. Off Site Deployment

The offsite deployment is presented in the following table

A. Offsite Deployment
Table 3: Offsite deployment

Central Finfinnee District Eteya 1

# of
Off-Site Deployment Huruta 1
CRM
Ambassador Mall 4Kilo 1 Shirka 1
Dembel City Center 1 Karsa Arsi 1
Grand stadium Park lot 1 1 Bokoji 1
Andinet Park 1 1 Sagure 1
Wolosefer Tebeber Building 1 Arsi Robe 1
Best Western Plus Wolo Sefer 1 Dodota 1
KKR Building 1 Arsi University( Ardu) 1
Total Meskel Square( Around Admass College) 1 Sub Total 10
Total Energies Sebategna 1 Dire Dawa District
# of
Ayat Mall 1 Off-Site Deployment
CRM
Light City Building 1 B-capital 1
MB Business Center 1 Abdi qophe area 1
Arada Giorgis Church 1 Arefa area 1
Mega Building 1 Dire Dawa University 1
Yekatit 12 Hospital 1 Fedis Road 1
Cabstone Building 1 Mission area 1
Sub Total 16 Melka area 1
East Finfinnee District Remedan (harar andegna menged) 1
# of
Off Site Deployment Weltaha area 1
CRM
Koye Feche Building 1 Girawa area 1
Mamo Mazamir Area 1 Funganbiira area 1
Sapphire Addis Hotel area 1 Hikma Area 1
Medanialem Mall area 1 Abdi Bashir moll 2 1
Friendship area 1 Kali Area 1
Alemnesh Building( Bole High School area) 1 Jigjiga City 1
Morning Star 1 Sub Total 15
Bole Atlas( Washington/Desalegn Hotel) 1 Hawassa District
# of
Dukam Wasasa MF Building 1 Off Site Deployment
CRM

Committed to Breakthrough!
Ayat Tafo Condominium area 1 Municipality Area 1
Ayat round about area 1 Almi Supermarket 1
CMC area 1 Gorguda Area 1
Snap Plaza 1 Manjaba Building 1
Badria Mall 1 Hussein Building 1
Sky Light Hotel ( New building) 1 Nur Mosque Area 1
Refenti 1 Dikiti Hotel 1
Sub Total 16 Mekurea Besaye Hotel 1
North Finfinnee District Abera Hotel 1
# of
Off Site Deployment Nock Fuel Station Area 1
CRM
Ferensay Legasion (Blocket Market) 1 Heluya International Hotel 1
Menen School Area 1 Bus station Area 1
Shagole Area 1 Total 12
Pastor Area 1 Hosanna District
# of
Inkulal Fabrica Area 1 Off Site Deployment
CRM
Yared Music School Area 1 Habtamu Esayas building(Wolaita Town) 1
Bilile Branch area 1 Alliance College (Arbaminch town) 1
Salita Mihiret Area 1 Halaba zone administration(Halaba Kulito town) 1
Gurd Shola Area 1 Wolkite Town 1
CMC Mikael Area 1 choramo Plaza(Hosanna town) 1
Kotebe 02 Area 1 Sub Total 5
Yeka Abado G-7 Area 1 Jimma District
Minarol Branch Area 1 Mettu Univesity-Mettu town 1
Kara Area 1 Gambella Near Newland Branch 1
Metababer building 1 Bedelle Town-Near Oilbiya Fuel station 1
Sub Total 15 Deresse Building (Mettu town) 1
South Finfinnee District Around Jimma telecom/Jimma Zone Administration 1
Off Site Deployment # CRM Bonga Town-Near Zonal Administration Bureau 1
Gelan Guda sub city 1 Near Mizan aman University 1
Shoa Shopping Center 1 Bacho Bore-Jimma Town 1
Sarbet area 1 Near Jimma University(Techno Campus) 1
Engel Hotel 1 Near shawa Hotel-around Jimma town police station 1
Machare Meda 1 Near Jimma University(Agri Campus) 1
care Land Hospital 1 Near Jimma University(Main Campus) 1
Gofa Camp 1 Agaro City Center 1
Hordofa Lodge 1 Chira Town, near Gera Woreda Administration Biro 1
Jamo Michael Adebabay 1 Around Dipho-Jimma Town 1

Committed to Breakthrough!
Lafto Mall 1 Sub Total 15
Sofia Mall 1 Naqamte District
# of
Gotera in front of Pepsi 1 Off Site Deployment
CRM
Sub Total 12 Arbi Gebeya Market Center 1
West Finfinnee Asosa University Area 1
# of
Off Site Deployment Bilendana Hotel 1
CRM
Taqwa branch area 1 Banbu Hotel 1
karaqore area 1 WU Referral Hospital 1
katta area 1 WU Nekemte Campus 1
Gafarsa Gabriel area 1 WU Gimbi Campus 1
Ginchi market center 1 WU Shambu Campus 1
zenebework area 1 New Generation Un/College 1
Yashi Debele 1 Sub Total 9
Asko bus station 1 Shashemenne
Girar Kara area 1 Off Site Deployment # CRM
lukanda Kolfe area 1 Grand Royal Hotel 1
Sub Total 10 Bekera Building 1
Adama Arada Market around Hibret Bank 1
# of
Off Site Deployment Jibril Hotel 1
CRM
Arada 1 Oromia State University Main Campus 1
Adama Ras 1 Mohammed Tuke Market center 1
04 Kebele 1 3M Building 1
mojo Gebeya 1 Arada Around Mosque 1
meskelegna 1 Melka Oda around Nock 1
Mekoninoch 1 Aman Building 1
bollo 1 Biftu Bari Building 1
Pickok 1 Arebu Market Center 1
Tokuma Market center 1 Tantositina Hotel 1
way to market around united bank 1 Hagejiru market Center 1
08 Kebele 1 Kush Market center 1
ASTU 1 Sub Total 15
Sub Total 12 Bale District
# of
MRO Off Site Deployment
CRM
Off Site Deployment # CRM Around New Bus Station 1
Godana Selam City 1 Tokuma Hotal 1
Mobile City( Adigrat) 1 Around Robe Hospital/Old Bus Station 1

Committed to Breakthrough!
 Kelelbet Area 1 Around Siko Mando Hotel 1
Hawzen Adebabay 1 Around Goba Hospital 1
Edagahamus 1 Around Goba Bus Station 1
K/ Weyane area 1 Addis Ketema in b/n Zogal and Wabe Shebelle Hotel 1
Adihaki 1 Around Agip/Koble Fuel Station 1
Sub Total 7 Around Fati Mosque 1
# of
BRO Haji Nuho Bldg. 1
CRM
Warkaw Market Center 1 Total 10
Hulageb Market Center 1 Chiro District
# of
Kana Zegalila Marekt Center 1 Off Site Deployment
CRM
Abay and Tana Market Cneter 1 Chiro around bus station 1
Harmonious Super Market 1 Chiro around chalew Hotel 1
Mina Market Center 1 Bedessa around municipality 1
Hausa Market Center 1 Gelemso dalo sub city 1
Habte Manafesha 1 Gelemso around Hospital 1
Arafa Market Center/Kamis e Hospital 1 Mechara town 1
Aredi Clinic 1 Kobo town 1
Sub Total 10 Karamile Town 1
Asella District Deder near to deder masjid 1
# of
Off Site Deployment Hirna around All way gas station 1
CRM
Awash Melkasa 1 Subtotal 10
Total 98 Total 101
Grand Total 199

B. Drive-through Locations
Table 4: Drive-through Locations

Central Finfinnee
Drive Through # of CRM
Oil Libya Gojam Barenda 1
Oil Libya Abuna Petrous area 1
Chaka Buna- Ras Hotel 1
Subtotal 3
East Finfinnee
Drive Through # of CRM
Yetebaberut Fuel Station nearby Ejigayehu Building ( Summit) 1
Nock Fuel Station 1
Sub Total 2

Committed to Breakthrough!
 North Finfinnee
Drive Through # CRM
Laga Tafo Nock Fuel Station 1
Meganegna Parking 1
Sub Total 2
South Finfinnee
Drive Through # of CRM
Haile garment Total Fuel station 1
Nock Fuel Station ( in front of Furi Sub City) 1
Sub Total 2
West Finfinnee
Drive Through # of CRM
Golf Club 1
Sub Total 1
Adama District
Drive Through # of CRM
Firanko/ Menahariya 1
Wenji Mazoria 1
Sub Total 2
Total 12

C. CRM Centers
Central Finfinnee
CRM Center # of CRM
Mexico Square 3
Arada Giyorgis 3
Subtotal 6
East Finfinnee
CRM Center # of CRM
Bole Atlas around the Zamzam branch 3
Tulu Dimtu Condominium Taxi station 3
Sub Total 6
North Finfinnee
CRM Center # CRM
Addisu Gebeya Sun Land area 3
South Finfinnee
CRM Center # of CRM
Jamo I 3
Jamo III 3
Sub Total 6
West Finfinnee
CRM Center # of CRM
Ambo Town 3

Committed to Breakthrough!
Kolfe Area 3
Burayu area 3
Sub Total 9
Adama District
CRM Center # of CRM
Adama Ras 3
Bishoftu Menahariya 3
Sub Total 6
Grand Total 36

Committed to Breakthrough!