Usecase Actors Description

Manage customer and host Admin Configure host and customer account in system
accounts

Restrict access from Admin Restrict party host from publishing listings
accounts

Access website dashboard Admin Admin accesses analytics dashboard to view

website statistics

Remove party host listing Admin Admin can remove entire party host listings if
deemed inappropriate

Manage refunds Admin Admin is the middle man, verifies the refunding
process for customers

Respond to customer Admin Replying and solving customer issues regarding

complaints the service and post booking

Respond to host complaints Admin Replying and solving party host's issues about the
about system system and customer