SUBMITTED TO:

DR.PUSHPENDER SINGH

NEGOTIATION SUBMITTED BY:

SIMRAN PUNDIR (GROUP LEADER)

AND SANIDHYA CHAUDHARY

SAPNA RANI
PRESENTATION SAKSHI TYAGI
SHUBHAM TIWARI
SHEEBA RAO
SHIVAM SHARMA
SARTHAK SHARMA
What Is Negotiation?
• The term negotiation refers to a strategic discussion intended to
resolve an issue in a way that both parties find acceptable.
Negotiations involve give and take, which means one or both parties
will usually need to make some concessions.
• Negotiation is a strategic discussion between two parties to resolve
an issue in a way that both find acceptable.
• Negotiations can take place between buyers and sellers, employers
and prospective employees, or the governments of two or more
countries, among others.
• Successful negotiation usually involves compromises on the part of
one or all parties.
EFFECTIVE NEGOTIATION TECHNIQUES
• 1. Build rapport and trust : Good negotiating outcomes are a result of
good relationship and relationship must be developed over time.
Because of that, good negotiator are Constantly looking for
opportunities to enhance the relationship and strengthen their
position.
• 2. Remain positive: It can be easy to fall into the thinking that you're
not going to get what you want and that the negotiations are a waste
of time. Avoid this type of thinking and stay positive while the other
party considers you offers.
EFFECTIVE NEGOTIATION
TECHNIQUES
• 3. Leverage your BATNA [ Best alternative
to a negotiated agreement] : BATNA, or
the best alternative to a negotiated
agreement, is your backup plan when
neither party can come to an agreement.
• 4. Understand all outcomes: As you work
on your strategies for negotiation, you
need to step back and look at all potential
outcomes and what their impact would
be.
• 5.Be articulate & build value : This is a
key negotiation tactic that separates the
good negotiator from the masters.
Ingredients of Good Negotiation Process

COMMUNICATION

INTEREST

OPTIONS

ALTERNATIVES

CONCLUSION
COMMUNICATION
• Whether you are negotiating
online, via phone, or in person,
you will take part in a
communication process with the
other party or parties. The
success of your negotiation can
hinge on your communication
choices, such as whether you
threaten or acquiesce,
brainstorm jointly or make firm
demands, make silent
assumptions about interests or
ask questions to probe them
more deeply.
 INTEREST

• In interest-based negotiations, the intent is to reach a

mutually acceptable outcome, something that is mutually
beneficial to both parties. The interest of both parties are
being met. If a problem does emerge, the parties are hard
on the problem and not on the person.
 OPTIONS

• In negotiation, options refer to any available

choice's parties might consider to satisfy their
interests, including conditions, contingencies,
and trades. For example, imagine a job
negotiation where the candidate values a higher
salary, while the hiring organization is concerned
about being fully staffed.
ALTERNATIVES
CONCLUSION
VARIOUS BUSINESS SITUATIONS AND
APPROACHES
PROBLEM-SOLVING: IDENTIFYING CHALLENGES AND FINDING EFFECTIVE
SOLUTIONS.

2. DECISION-MAKING: USING DATA AND ANALYSIS TO MAKE INFORMED CHOICES.

3. INNOVATION: ENCOURAGING CREATIVITY TO DEVELOP NEW PRODUCTS,

SERVICES, OR PROCESSES.

4. STRATEGIC PLANNING: SETTING GOALS AND CREATING LONG-TERM PLANS FOR

GROWTH.

5. CUSTOMER FOCUS: PRIORITIZING CUSTOMER NEEDS AND DELIVERING

EXCELLENT SERVICE.
STURUCTURING A
PRESENTATION
• Structuring a presentation is
like writing an essay or
report. It involves organizing
your key points into three
sections: an introduction, a
body, and a conclusion. Each
section should fit together
and be clearly linked
 PLANNING A
PRESENTATION
DELIVERING A PRESENTATION

Introduce Use simple Engage your

yourself language audience

Memorize
Work on your
your Practice
body language
presentation
 BUSINESS LETTERS

• A business letter is a professional, formal letter that is sent by one

company to another. These letters can be used for professional
correspondence between business clients, employees, stakeholders
as well as individuals. Whether you need to tell a potential client
about your product, collaborate with another company, convince
someone to attend your event, or give a thank you note - a well-
written business letter can stand out.
The Structure of a Business Letter
Opening: Include your mailing address, the full date (for example, July 30, 2017),
and the recipient's name, company, and address. Skip one line between your
address, the date, and your recipient's information. Don't add your address if
you're using letterhead that already contains it.

Salutation: Address the recipient using "Dear," along with their title and last
name, such as "Dear Mr. Collins" or "Dear Director Kinkade." If you don't know
the recipient's gender, use their full name, such as "Dear Taylor Dean." Finally, be
sure to add a colon to the end of the salutation.

Body: In the first paragraph, introduce yourself and the main point of your letter.
Following paragraphs should go into the details of your main point, while your
final paragraph should restate the letter's purpose and provide a call to action, if
necessary.
MEMOS

• A memo is intended to inform a group of people

about a specific issue, such as an event, policy, or
resource, and encourages them to take action. The
word "memorandum" means something that should
be remembered or kept in mind.
MEMO FORMAT
REMINDER
ELECTRONIC MAILS
• To send an email: Compose a new message in your email client.
• Enter the recipient’s email address in the “To” field.
• Add a subject line to summarize the content of the message.
• Write the body of the message.
• Attach any relevant files if needed.
• Click “Send” to deliver the message to the recipient’s email server.
COMPLAINTS AND CLAIMS
COMPLAINTS

• In Business Correspondence, a complaint letter is a formal way of

bringing attention to a problem or issue that you have with a product,
service, company, or individual. It is important to write a complaint
letter in a professional and polite manner, as this will help ensure that
your issue is taken seriously.
 CLAIMS
A claim explains what went wrong and demands compensation from the offending party, whereas a
complaint explains what went wrong and merely demands correction or apology.

TYPES OF CLAIM

CLAIM OF FACT

CLAIM OF VALUE

CLAIM OF POLICY
THANK
YOU