Professional Documents
Culture Documents
◼ Development
◼ Nature, structure, subject and functions
◼ Methodology
History
◼ healthcare organization
◼ social medicine
◼ public medicine
◼ Public Health
Social medicine examines the health of:
◼ supra-individual level
◼ population
◼ public level
INTEGRATIVE MEDICINE
SOCIAL MEDICINE STRUCTURE
(V.BORISOV )
disciplines - СМ
Medic. Sociology Social Pediatric
Medic. Statistics Social Cardiology, etc.
Medic. ethics, etc. -
◼ Own subject
◼ Own methodology
◼ Object for application of research results
SUBJECT:
These include:
◼ equitable allocation of resources in
healthcare,
◼ creation of a system for quality service to
the population ,
◼ respect for the dignity of the individual
and the rights of the patient in the
healthcare system, etc.
3. Management function
1. Classical methods
◼ Historical - studying the phenomena and
processes related to public health in
the past , analyzes of its current state and
forecasts for future development are made.
◼ Statistical method - with its help
the frequency and tendency of disease
spreadare estimated.
◼ Economic - serves to prepare economic
analyzes and financial estimates in the health
care system
The Delphi method is a technique for evaluating and selecting a specific project.
◼ It was developed by RAND Corporation in the 1960s. Its name comes from the
mythical Delphic oracle. It selects a certain circle of experts who must express their
opinion and make a forecast for a particular project.
◼ Each expert acts independently and separately from his colleagues and does not
communicate with them. After sharing his opinion, he learned the average result of
the group, and also got acquainted with anonymous forecasts of other experts. Once
he knows this information, he adjusts his own forecast, and for the final result again
considers the average, which is again told to the experts and this process is repeated
2-3 times.
◼ The advantage of the Delphi method is that the mutual psychological influence
between the experts in giving the answers is avoided.
• Kinesics- The word kinesics comes from the root word kinesis,
which means “movement,” and refers to the study of hand, arm,
body, and face movements. Specifically, this section will outline
the use of gestures, head movements and posture, eye contact,
and facial expressions as nonverbal communication.
• Gestures -There are three main types of gestures: adaptors,
emblems, and illustrators (Andersen, 1999). Adaptors are touching
behaviors and movements that indicate internal states typically
related to arousal or anxiety. Emblems are gestures that have a
specific agreed-on meaning.
Types of non verbal communication
Illustrators are the most common type of gesture and are used to illustrate the
verbal message they accompany. For example, you might use hand gestures to
indicate the size or shape of an object
• Head Movements and Posture
In terms of head movements, a head nod is a universal sign of acknowledgement
in cultures. There are four general human postures: standing, sitting, squatting,
and lying down. Within each of these postures there are many variations, and
when combined with particular gestures or other nonverbal cues they can express
many different meanings.
Eye Contact We also communicate through eye behaviors, primarily eye contact.
While eye behaviors are often studied under the category of kinesics, they have
their own branch of nonverbal studies called oculesics, which comes from the
Latin word oculus, meaning “eye.” The face and eyes are the main point of focus
during communication, and along with our ears our eyes take in most of the
communicative information around us. The saying “The eyes are the window to
the soul” is actually accurate in terms of where people typically think others are
“located,” which is right behind the eyes (Andersen, 1999). Certain eye behaviors
have become tied to personality
Types of non verbal communication
• Pupil dilation refers to the expansion and contraction of the black part of the
center of our eyes and is considered a biometric form of measurement; it is
involuntary and therefore seen as a valid and reliable form of data collection as
opposed to self-reports on surveys or interviews that can be biased or
misleading. Pain, sexual attraction, general arousal, anxiety/stress, and
information processing (thinking) also affect pupil dilation.
• Facial Expressions Our faces are the most expressive part of our bodies.
Although facial expressions are typically viewed as innate and several are
universally recognizable, they are not always connected to an emotional or
internal biological stimulus; they can actually serve a more social purpose. For
example, most of the smiles we produce are primarily made for others and are
not just an involuntary reflection of an internal emotional state (Andersen,
1999). These social smiles, however, are slightly but perceptibly different from
more genuine smiles.
Types of non verbal communication
• Haptics
There are several types of touch, including functional-professional,
social-polite, friendship-warmth, love-intimacy, and sexual-arousal
touch (Heslin & Apler, 1983). At the functional-professional level,
touch is related to a goal or part of a routine professional
interaction, which makes it less threatening and more expected.
For example, we let barbers, hairstylists, doctors, nurses, tattoo
artists, and security screeners touch us in ways that would
otherwise be seen as intimate or inappropriate if not in a
professional context.
Types of non verbal communication
• Vocalics
A louder voice is usually thought of as more intense, although a soft voice combined
with a certain tone and facial expression can be just as intense. We typically adjust
our volume based on our setting, the distance between people, and the
relationship. A voice at a low volume or a whisper can be very appropriate when
sending a covert message or flirting with a romantic partner, but it wouldn’t enhance
a person’s credibility if used during a professional presentation. Speaking rate refers
to how fast or slow a person speaks and can lead others to form impressions about our
emotional state, credibility, and intelligence. As with volume, variations in speaking
rate can interfere with the ability of others to receive and understand verbal
messages. A slow speaker could bore others and lead their attention to wander. A fast
speaker may be difficult to follow, and the fast delivery can actually distract from the
message. Speaking a little faster than the normal 120–150 words a minute, however,
can be beneficial, as people tend to find speakers whose rate is above average more
credible and intelligent (Buller & Burgoon, 1986).
Types of non verbal communication
Appearance
Our choice of color, clothing, hairstyles, and other factors affecting
appearance are also considered a means of nonverbal
communication. Research on color psychology has demonstrated
that different colors can evoke different moods. Appearance can
also alter physiological reactions, judgments, and interpretations.
Types of non verbal communication
• Proxemics
Proxemics refers to the study of how space and distance influence
communication. We all have varying definitions of what our
“personal space” is, and these definitions are contextual and
depend on the situation and the relationship. Although our bubbles
are invisible, people are socialized into the norms of personal space
within their cultural group. Scholars have identified four zones for
US Americans, which are public, social, personal, and intimate
distance (Hall, 1968). The zones are more elliptical than circular,
taking up more space in our front, where our line of sight is, than at
our side or back where we can’t monitor what people are doing.
Types of non verbal communication
• Public and social zones refer to the space 120 sm. away from our body, and the
communication that typically occurs in these zones is formal and not intimate.
Public space starts about 360 sm. from a person and extends out from there.
Communication that occurs in the social zone, which is 120 sm. to 360 sm. away
from our body, is typically in the context of a professional or casual interaction,
but not intimate or public. This distance is preferred in many professional
settings because it reduces the suspicion of any impropriety.
• Personal and intimate zones refer to the space that starts at our physical body
and extends 120 sm. These zones are reserved for friends, close acquaintances,
and significant others. As we breach the invisible line that is 60 sm. from our
body, we enter the intimate zone, which is reserved for only the closest friends,
family, and romantic/intimate partners.
Why good patient communication is
important?
• The goal of effective communication is simple: To empower your
patients with the knowledge required to make an informed
decision about their oral health. It is up to you to communicate
your goals and expert opinions about your patients’ oral health so
that you and your patient can determine the best treatment plan
• If you include your patients as fully informed partners in their
care, they’ll return the gesture by being loyal and continuing care
with you. As an added bonus, you’ll discover more satisfaction in
your work, renewed motivation and increased productivity
How to improve communication with patients
• Patients want to be treated as individuals, not numbers. Here are a few rules of thumb for patient
relations, which you and your staff should be mindful of:
1. The patient is never an interruption to your work – the patient is your work. Everything else can wait.
2. Even if you are delegating a task to a member of your staff, a casual “How are you feeling” gesture while
your colleague does the work will comfort your patient.
3. Never argue with a patient. The patient is always right (in their own eyes). Be a good listener, agree with
your patient where you can, and do what you can to make them happy.
4. Never make the first point of contact with your patient about finances. Too often the first question asked is
“Do you have insurance?” Discuss money matters at the appropriate time – only after
Portrait of the ideal dentist from the patients
perspective
• Confident: The dentist’s confidence gives me confidence.
• Empathetic: The dentist tries to understand what I am feeling and
experiencing, and communicates that understanding to me.
• Humane: The dentist is caring, compassionate and kind.
• Personal: The dentist is interested in me, interacts with me, and
remembers me as an individual.
• Frank: The dentist tells me what I need to know in plain language and in
a forthright manner.
• Respectful: The dentist takes my input seriously and works with me.
• Thorough: The dentist is conscientious and persistent
Touchpoints of patient communication
• There are five key moments of interaction with your patients during their visit to your clinic.
Each component can influence your patients’ overall experience and their level of satisfaction
• The initial contact Get the patient encounter off to a good start. As we know, first
impressions matter. Try to spend a few moments to slow down and focus your attention on
meeting your patient’s needs.
• Be the first to greet your patient in the operatory – even if they are having hygiene work done
first.
• Explain what will happen during their visit and introduce them to staff members who will be
providing care.
• Greet every patient with a friendly smile.
• Call patients by name.
• Introduce any colleagues who may accompany you.
• Sit at eye level.
• Listen attentively to their concerns.
• Don’t use technical jargon or terms that convey value judgments.
• Ask permission to examine the patient.
• Take the leadership role and guide the patient through the appointment.
Key moments of interaction with your
patients during their visit to your clinic
• The dental examination and discussing the treatment options
The dental examination is one of the most important, under-appreciated or even mis-understood components of the
dental visit. For most this is a routine procedure, but for many patients it is perhaps the highlight of their visit and the
only point at which they will have to interact directly with you. It is an opportunity to educate your patients as to what is
involved in the examination process.
INFORMED CONSENT In the context of a dental office, informed consent is “permission obtained as a result of the
process of information sharing in ongoing dialogue between the dentist and patient”. No treatment should be performed
without the express or implied consent of the patient. The onus is on you, the health care provider, to ensure that
whatever decision a patient makes, to accept or decline treatment, it must be informed. Consent must be obtained in
advance of treatment – not in the middle and not after the fact. Remember to document consent decisions in the
patient chart.
Discussing treatment options: In order for your patients to feel like true partners in their oral health care, they must
be fully informed of the treatment options available to them. Be thorough in your explanation of treatment options so the
patient understands the pros and cons of each. This is an opportunity to demonstrate your clinical expertise and to build
trust in your abilities and motivations.
Key moments of interaction with your
patients during their visit to your clinic
• Discussing fees and insurance
• Concluding the visit The last few minutes of the patient consultation are just as
important as the first. Ask your patient if they understand the treatment options discussed
or have any questions. Watch for those last minute questions people have as they leave
the operatory.
• Look at your patient when speaking to them and avoid turning your back while anyone is
speaking to you.
• Confirm your patient’s treatment plan or follow-up.
• End the consultation with a reinforcing-type of physical contact. When appropriate,
personally escort your patient to the reception area.
• • At a minimum, use your patient’s name at the beginning and at the end of the interaction.
See a sign of hesitations as your opportunity to ask “Do you have any other questions or
concerns?”
Dealing with difficult patient situations
• Learn to see each problem as an opportunity for improvement. Here are some steps in dealing with patients.
By following these simple steps, a disgruntled patient can become your most valuable patient. Experience
shows that a dissatisfied patient will share their story with more people than will a satisfied patient. Avoid
downplaying the seriousness of the patient’s complaint.
• Let the patient tell you their side of the story without interruption. Sometimes all they need is to be heard.
• Express empathy. Let patients know that you understand the problem and are concerned about their
feelings. Patients need to hear that you are on their side and are willing to do whatever it takes to solve their
problem.
• Do not go on the defensive. You are certain to lose the patient if you become confrontational.
• Take control of the situation. Once you have heard the patient’s side of the story, take the appropriate action
to resolve the problem.
• Ask the patient what they want. You may be surprised to find that the patient’s solution to the problem is both
fair and simple.
Dealing with difficult patient situations
Once you have established a plan of action, sell it. Explain to your
patient how the plan will solve the problem.
Ensure that the plan has been carried out and the results are
acceptable to your patient – follow-up to ensure your patient is
happy with the way you have handled the problem
Fear and dentophobia
•
Ethics in medical research
Assoc. Prof. Musurlieva
Ethical Codes on Human Biomedical Experimentations:
• A subject must not be harmed or injured during researches. The injury may
differ even from compulsion of patient to give personal information to
various disorders in organic systems, up to organ loss.
• Subject‘s right of autonomy should be respected by taking her/his free
informed consent.
• The researcher should respect the rule of confidentiality and secrecy on
behalf of the subject; and be always honest to him.
• Research involving human subjects is ethically justified on the principles of
beneficence and justice, as well. To the beneficiary approach, every
individual may contribute to the good of the society as a whole.
• The justice argument gives reference to the experiments in the past. People
make use of earlier volunteers‘ involvement in researches such as the
experiments on radiography, antibiotics, vaccination, radiotherapy etc
Experiments with animals
INFORMED CONSENT
The medical information shall be provided in a timely manner
and in an appropriate amount and format to ensure the freedom
of choice of a treatment
The doctor shall have the duty to communicate the information
in a way that it can be understood and assessed by the patient
The doctor shall assess the intellect, age, social environment,
profession of the patient
The patient can only give adequate consent, if can understand
the essence of the information and the information is provided in
an adequate amount
INFORMED CONSENT
Functions of informed consent
1. Protects patients from harm
2. Protects and facilitates the patient's autonomous choice
3. Еncourages medical professionals to act responsibly
4. Рeduces risk and injustice in medical practice
The children
Confused elderly
Unconscious people
PARENTAL DECISION MAKING
When can a child make medical decisions?
The child have the ethical and legal authority to
make medical decisions when they have reached
the legal age of majority.
PARENTAL DECISION MAKING
Who has the authority to make decisions for
children? Parents have the responsibility and
authority to make medical decisions on behalf of
their children. This includes the right to refuse or
discontinue treatments, even those that may be
life-sustaining.
Parental decision making should be guided by
the best interests of the child.
Decisions that are clearly not in a childʼs best
interest can and should be challenged.
When parents are not avaible to make decisions
about a childʼs treatment, the doctor may provide
treatment necessary to prevent harm the childʼs
health.
Physicians have many different roles in the provision of
healthcare, including individual patient care, public
health delivery, healthservices management and policy
development. The relationship with individual patient
forms the professional and ethical core of their work.
Three key concepts define this relationship – consent,
confidentiality and truth telling.
Clinical
Physician's Prototype
Model Patient's role application of
role model
model
Recipient Anaesthesia,
Does
Activity- (unable to acute trauma,
something to Parent-infant
passivity respond to coma,
the patient
inert) delirium, etc.
Acute
Guidance-co- Tells patient Co-operator Parent-child
infectious
operation what to do (obeys) (adolescent)
processes, etc.
Participant in Most chronic
Helps patient
Mutual “partnership” illness,
to help Adult-adult
participation (uses expert psychoanalysi
himself
help) s
Emanuel's models of physician patient
relationship
The INFORMATIVE MODEL
The objective of the physician-patient interaction is for the
physician to provide the patient with all relevant
information about:
❑ the disease state
interventoins
❑ the probability of risks and benefits of interventions
❑ sit down