G Thomas Sahn

tsahn@live.com

Waterbury, CT 06705

Professional Summary:
34 years in mainframe, enterprise, and network support and administration roles.
Specializing in Workload Automation over the last 13 years, primarily using Broadcom’s ESP on
z/OS but also CA7, Automic (UC4), IWS, and, most recently, Control-M.
Undertaking senior ‘hands-on’ technical roles for leading Healthcare & Insurance, Aerospace,
Publishing, IT Services, and Software Vendor organizations.
Extensive experience with Systems Monitoring and Tuning, Network Infrastructure Operations,
and Enterprise Messaging.
Producing high-quality technical documentation; including status reports, operations
documents, and knowledge transfer guides.
A most recent project is undertaking a large-scale migration project: Converting workloads
from BMC Control-M to Broadcom ESP, representing the vendor’s services division.

BROADCOM CA WORKLOAD AUTOMATION (ESP) EXPERIENCE HIGHLIGHTS

Implementation and Configuration - Configuring the ESP agent environment, defining job
scheduling rules, creating job definitions, and setting up dependencies and triggers, including
Dataset and File triggers.

Job Scheduling and Monitoring - Creating and managing complex job schedules within the ESP
environment; defining job dependencies, priorities, and resources to optimize job execution.
Also, monitoring job performance, troubleshooting issues, and proactively resolving any
scheduling conflicts and event-related failures.

Documentation and Training - Maintaining comprehensive documentation of the ESP

configuration, workflows, and processes. Also providing training and knowledge-sharing
sessions for new users and other team members in helping to promote the understanding and
effective use of the ESP solution.

Knowledge Improvement - Staying updated with the latest advancements and features of
Broadcom Workload Automation (ESP). Actively participating in professional development
activities, exploring new functionalities, and suggesting improvements to enhance the
organization's workload automation capabilities.
MAINFRAME WORKLOAD AUTOMATION SKILLS (IZWS )
Proficient in IZWS (IBM Z Workload Scheduler) for mainframe workload automation.
Experienced in configuring and managing job schedules, dependencies, and triggers within IZWS.
Skilled in troubleshooting and resolving scheduling conflicts and event-related failures in the IZWS
environment.
Knowledgeable in setting up and monitoring batch alerts and critical batch cycles in IZWS.
Capable of conducting workload simulation and testing to ensure validation of events, applications, and
job functions in IZWS
Managed and monitored complex job schedules within the IZWS environment, optimizing job execution
and troubleshooting issues to ensure smooth operation.
Collaborated with cross-functional teams to validate, simulate, and compare workload scheduling
criteria between different scheduling systems, with a focus on optimizing efficiency and reliability in
IZWS.

Tooling:

Technical Skills
Systems supported:
 z/OS
 Windows Server
 iSeries/AS400
 Linux Server

Working knowledge of
 Broadcom CA Workload Automation
 Broadcom CA7
 BMC Control M
 Service Now
 HP Service Manager (HPSM)
 IBM Tivoli Enterprise Portal Server (TEPS)
 IBM Integrated Work Service (IWS)
 IBM Job Control Language (JCL)
 IBM MVS/TSO/ISPF
 Other distributed enterprise productivity and performance tools

Recent Project(s)

8/22/2022 - 4/5/2023 Control-M to ESP Schedule Migration

Role: Senior Migration Consultant
 Client: Broadcom (end customer, a US health insurance provider)
  Undertaking Control-M to ESP conversion validation, workload simulation, mass-
loading events, and comparing
 and evaluating scheduling criteria between workload systems.
 Working in an agile team to deliver workload migrations methodically and
professionally.
 Undertaking thorough testing, troubleshooting, and remediation. Identifying
and remediating workload simulation errors.
 Attending daily sprint meetings and working closely with Broadcom’s Project
Management team.
 Working closely with the customer’s Application Development and Support
teams.
 Delivering knowledge transfer of workload functions and features.

Work Experience

1/1/2013 - 7/30/2022 CA ESP Scheduling, Monitoring and Agent Administration

Role: Senior IT Operation Technician
Client: Cigna Corp

 Setting up and/or monitoring ESP event scheduling.

 Workload Application Deployment into Production.
 Updating ESP Agent library and configuring the server for new ESP server agent.
 Define ESP Applications and jobs in CA ESP Workload Designer.
 Perform code maintenance on existing ESP applications.
 Create and/or update job documentation for ESP jobs (Doclib).
 Set up and/or monitor batch alerts for critical batch cycles and or jobs.
 Maintain CA Workload Started tasks in the Mainframe environment.
 Use all aspects of the CA Workload Automation facility on the mainframe.
 Manage ESP Agents utilizing Putty and WinSCP connection utilities.
 Define and implement CA ESP Agent to set resource constraints and workload
resource availability.

4/10/2010 - 12/31/2012 Monitor Enterprise Systems and Network Health

Role: Senior IT Technical Support Specialist
Client: Teksystems, Inc

24/7 monitoring of 2800+ Windows servers plus network devices.

Triage support incidents and quickly restore services.
Evaluate the business impact of critical system failures and coordinate specialist resources for
rapid remediation.
Work with other support teams to communicate the scope and estimated time to resolve
incidents.
Follow change management protocols. Ensuring that all changes are tested and approved.
Notifying customers/users of planned system changes
WORK EXPERIENCE

Cigna Corp 04/2010 –7/20/2023

Sr IT Operation Tech
CA ESP Workload Automation job scheduling and monitoring
 Setting up and/or monitoring ESP Application (Appl) and file-triggered event scheduling
 Creating and scheduling ESP Workload Events
 Define ESP Applications and jobs in CA ESP workload designer or perform code
maintenance on existing ESP applications
 Working with ESP APPL owners and setting up ESP APPL and jobs per developer
guidelines.
 Create and/or update job documentation for ESP jobs (Doclib)
 Setup and/or monitor batch alerts for critical batch cycles and or jobs
 Use TSO to access and work in all aspects of CA Workload Automation CSF
 Manage ESP Agents utilizing Putty and WinSCP connection utilities.
 Validating ESP Agents and resources
 Conducting event simulation and testing to ensure full validation of Events, APPL, and
job functions.

Mainframe
 Use IBM TEPS to monitor Online CICS regions
 Use OMEGA to access and remediate DB2 thread conflicts
 Utilize general mainframe applications including IBM/ZOS JHS, ISPF, SDSF, OP2
 Startup CICS daily copies or upload programs using UPGM
 Utilize DB2 Automation tools and other DB2 tools in troubleshooting job abends and
performing restarts

Distributed (previous role up to 2013)

Proactively monitor over 2800 Windows 2003/2008 servers and other network devices in
a 7x24 environment using enterprise monitoring tools including CA Spectrum, CA
ESP, HP Site Scope, IBM Omnibus, Inteliwatch, Boxstone, and Aternity, IBM TWS.
Triage severe incidents and appropriate technical resources to quickly restore services
Evaluate severe business impact in critical system failure and coordinate resources for
rapid remediation
Create incident tickets to document and track all monitored event incidents
Research problems and find solutions or escalate as needed
Communicate system changes to customers prior to change implementation.
Monitor IPS VPN tunnels and troubleshoot user access and connection issues.
Proactively assess the current status of the production environment using CA
SOI/Spectrum and other monitoring tool sets
Respond rapidly to service degradation in the environment and take corrective actions to
restore services.
Proactively assess the current status of the production environment using monitoring
tool set to determine the state of the IT environment.
OTHER EMPLOYMENT AND ROLES

Raytheon 10/2008 - 12/2009

IT Specialist, System Management Center

Cooperteam, Inc 02/2008 – 12/2008

Technical Support Manager

The Computer Merchants 11/2007 – 01/2008

Network &/Desktop Project support

Mirror Image Internet 02/2001 – 06/2002

Lead Network Operations Engineer

Raytheon Corporation 02/2000 – 01/2001

Network Operation Engineer

Houghton Mifflin Company11/1997 – 01/2000

Corporate Lotus Domino System Administrator

Lotus Development Corporation

End-user Support Specialist
April 1996 – October 1997 (1 year 7 months)

Blue Cross of Rhode Island

Data communication Technician
June 1993 – March 1995

Blue Cross & Blue Shield of Rhode Island

Production Control Coordinator/Job Scheduler
February 1988 – April 1993