FAMILY BANK TARIFF GUIDE

Effective 7th October 2016

GENERAL CHARGE (KES) Mwananchi Account MOBILE BANKING (PesaPap) CHARGE (KES) MOBILE BANKING (PesaPap) CHARGE (KES)
Opening Balance 100
Account Services Balance Inquiry 10 mVisa Transfer 100
Minimum Operating Balance 100
Dormant Account Charge Nil SMS notifications Free Airtime Topup Free
Ledger Fees Nil
Reactivate Dormant Account Nil Full Statement 30 Utility Payments (DSTV, Zuku, GOTv, JTL) 30
35 per entry, min Salary Account
Ledger Fees Mini Statement 10 KPLC Prepaid Token 30
500 Opening Balance 100
Cheque Book Request Free NCC Wallet Topup 10
Account Closure 1,000 Minimum Operating Balance 0
Change M-Pin 20 Parking Fee Ticket Payment 10
Transfer of Cash Balance on closure Ledger Fees Nil
Nil Block Card Free Seasonal Parking Ticket Payment 10
(internal transfer) Jenga Bizna Account
Cash Withdrawal over-the-counter 100 Loan Request Free KRA Payments (Income Tax, VAT, PAYE,
Opening Balance 100 30
MPESA to Family Bank Account - Paybill Customs)
Statements Minimum Operating Balance 0 35
222111 Forex Enquiry 10
Interim Statement (per page) 100 Kes. 20,000; USD
Minimum Interest Earning Balance Family Bank Account to MPESA 80 Beneficiary Management Free
Certified Bank Statement (per page) 500 250
Internal Funds Transfer 30 Value Add Alerts (local number) 5
Statement of a Closed Account 2,000 Ledger Fees Nil
RTGS 500 Value Add Alerts (international number) 15
Standing Order Tujenge Account
Set-up Fee 250 Opening Balance 200
Minimum Operating Balance 400
Bundled Current Accounts
Internal 100
External 300 Kes. 10,000; USD Features Personal Current Accounts Platinum Current Account Business Current Accounts
Minimum Interest Earning Balance Kes. 2,000 Monthly, Kes.
Amendments 300 150
4 free withdrawals; Subscription Kes. 800 Monthly 5,500 Quarterly or Kes. 20,000 Kes. 1,500 Monthly
Unpaid Standing Order 2,500 Withdrawal over-the-counter Kes. 200 per extra Annually
Stop/Cancel 300 withdrawal Minimum Opening Balance Kes. 2,000 Kes. 20,000 Kes. 5,000
Transfers Ledger Fees Nil Minimum Operating Balance Kes. 5,000 Nil Kes. 10,000
Inward EFT 100 Corporate Tujenge Account Cheque Book One free per year One free per year One free per year
1-100 items Opening Balance 200 Inward Clearing charges Nil Nil Nil
Kes.150; Minimum Operating Balance 400
101-1000 items Cash Withdrawal Over-The-Counter Nil Nil Nil
Outward EFT Minimum Interest Earning Balance Kes. 50,000 VISA Debit Card Free Free N/A
Kes.100;
over 1000 items 4 free withdrawals; VISA Credit Card Free VISA Classic Card Free VISA Gold Card N/A
Kes. 50 Withdrawal over-the-counter Kes. 200 per extra
withdrawal Standing Order - Set up Free Free Free
Internal Transfers 50 Standing Orders - External 4 free per month 3 free per month 5 free per month
Ledger Fees Nil
Interbranch Transfers 150 Standing Orders - Internal Free Free Free
Group Account
Direct Debit Order - Set up Free Direct Debit 2 free Nil Nil
Opening Balance 2,000
Direct Debit Order - Inward 50 Bankers Cheque One free per quarter One free per month One free per quarter
Minimum Operating Balance 2,000
Direct Debit Order - Outward 50 Incoming salary transfer Free Free N/A
Minimum Interest Earning Balance Kes. 20,000
Unpaid Direct Debit Order 300 EFT - Incoming Free Free Free
Ledger Fees Nil
Salary processing 100 EFT - Outgoing As per tariff Nil As per tariff
Chama Account
RTGS - Outward 500 RTGS - Incoming Nil Nil Nil
Opening Balance 2,000
RTGS - Inward Free RTGS - Outgoing As per tariff 3 free monthly As per tariff
Minimum Operating Balance 2,000
SWIFT Monthly Statement One free upon request Nil One free upon request
Kes. 600; USD 10; Minimum Interest Earning Balance Kes. 50,000
Incoming Transfers Ledger Fees Nil Waiver on annual fees and
GBP 5; EUR 7 Waiver on annual fees and all
all other transactions except
Outgoing Transfers 1,500 Mdosi Junior Account Internet Banking other transactions except RTGS As per tariff
RTGS third party operator
Tracers 1,000 Opening Balance 200 third party operator charges
charges
Cash Handling Minimum Operating Balance 1,000 Mobile Banking As per tariff As per tariff N/A
100 for every Minimum Interest Earning Balance Kes. 5,000; USD 100 SMS Alerts Free Free Free
Kes.1,000; 2% for 3 free withdrawals; No charges if settled same
Coin Deposit Handling Overdraft charges within the day N/A N/A
amounts above Withdrawal over-the-counter 200 per extra day
Kes. 5,000 withdrawal Family Bank Business Club
Cheques Ledger Fees Nil N/A Eligible at no fee Automatic eligibility. No fee
Registration
Local Cheques (per leaf) 14 Corporate Mdosi Junior Account Note: Standard tariff applies for transactions not included in the Bundled Current Accounts.
Counter Cheque (per leaf) 300 Opening Balance 200 Credit Card issuance is subject to credit card terms and conditions; Credit Card use is subject to applicable charges and fees.
Stop Payment 500 Minimum Operating Balance 1,000
Bankers Cheque Issuance 100 Minimum Interest Earning Balance Kes. 50,000 Trade Finance SME/Micro Corporate
Indemnity signed on lost Bankers Cheques 1,000 3 free withdrawals;
Withdrawal over-the-counter 200 per extra Import Letters of Credit
Retrieval of Paid Cheques 500
withdrawal 0.75% per quarter or part thereof, Min Kes. 0.5% per quarter or part thereof, Min Kes.
Unpaid Cheques Opening Commission
Ledger Fees Nil 5,000 5,000
In-house Cheque - Insufficient Funds 500 Acceptance Commission 0.5% per quarter or part thereof 0.5% per quarter or part thereof
Save As You Earn (SAYE) Account
In-house Cheque - Other Reasons 200 Amendment - General Kes. 2,000 plus SWIFT charges Kes. 2,000 plus SWIFT charges
Opening Balance 200
By Family Bank - Technical Reasons 700 Amendment - Increase in the LC 0.75% per quarter or part thereof, Min Kes.
By Family Bank - Insufficient Funds/Refer to Minimum Operating Balance 400 0.5% per quarter or part thereof, Min 5,000
2,500 amount or Extension of LC validity 5,000
Drawer Kes. 10,000; USD
Minimum Interest Earning Balance Retirement Commission 0.25% flat, Min Kes. 5,000 0.25% flat, Min Kes. 5,000
By Family Bank - Effects Not Cleared 2,500 150
4 free withdrawals; Kes. 3,000 for long message and Kes. 1,500 Kes. 3,000 for long message and Kes. 1,500
By Other Banks 500 SWIFT Charges
Withdrawal over-the-counter Kes. 200 per extra for short message for short message
VISA Debit Card withdrawal Postage Actual Courier charges plus Kes. 50 Actual Courier charges plus Kes. 50
Card Issuance 500 Ledger Fees Nil Extension of maturity of bill - LC 0.5% per quarter or part thereof. 0.5% per quarter or part thereof.
Card Replacement 500 Scholar Account LC discharged unutilized Kes. 2,000 Kes. 2,000
Cash Withdrawal at Family Bank ATMs 30 Opening Balance 200 Export Letters of Credit
Balance Enquiry at Family Bank ATMs 10 Minimum Operating Balance 200 Advising Commission Kes. 2,000 Kes. 2,000
Mini Statement at Family Bank ATMs 10 Cash Withdrawal over-the-counter 60 Documents Handling 0.25% flat, Min Kes. 5,000 0.25% flat, Min Kes. 5,000
Cash Deposit at Family Bank ATMs Nil Ledger Fees Nil Confirmation Commission 0.35% per quarter or part thereof 0.35% per quarter or part thereof
Point of Sale (POS) payment Nil Personal Current Account Extension Commission – Confirmed 0.35% per quarter or part thereof, Min Kes. 0.35% per quarter or part thereof, Min Kes.
Cash Withdrawal from Pesa Point ATMs 80 Opening Balance 2,000 LC 2,000 But subject to Individual Arrangement. 2,000 But subject to Individual Arrangement.
Cash Withdrawal from Kenswitch ATMs 75 Minimum Ledger Fees 500 Extension Commission –
Kes. 2,000 Kes. 2,000
Cash Withdrawal from local Visa ATMs 200 Business Current Account Unconfirmed LC
Cash Withdrawal from international Visa 0.35% per quarter or part thereof, Min Kes. 0.35% per quarter or part thereof, Min Kes.
200 Opening Balance 5,000 Increase of Amount Confirmed LC
ATMs 2,000 But subject to Individual Arrangement. 2,000 But subject to Individual Arrangement.
Business Name Verification 750 Actual courier charges plus Kes. 500, Min Kes. Actual courier charges plus Kes. 500, Min Kes.
Retrieval of Captured Card - Family Bank Drawing against Uncleared Effects over- 3%, minimum Postage
Free 4,000 4,000
ATMs the-counter 1,000
Retrieval of Captured Card - other bank Acceptance Commission – 0.35% per quarter or part thereof, Min Kes. 0.35% per quarter or part thereof, Min Kes.
Free Minimum Ledger Fees 500 Confirmed LC 2,000 2,000
ATMs
Visa Credit Card - Classic Foreign Currency Accounts Acceptance Commission –
0.25% per quarter or part thereof 0.25% per quarter or part thereof
Joining Fee Waived Minimum Account Opening Balance USD 100 Unconfirmed LC
Annual Subscription 3,000 Cheque Book (50 leaves) USD 10 Retirement commission 0.25% Min Kes 2000 0.25% Min Kes. 2000
Cash Advance Fee 6.5%, min. Kes. 200 Cheque Book (100 leaves) USD 20 Import Documentary Collections
Interest Charged Subject to CBRR Account Statement USD 2 Documents Handling Kes. 2,000 Kes. 2,000
Minimum amount payable on outstanding Certified Account Statement USD 5 SWIFT Kes. 2,000 Kes. 2,000
20% 0.25% amount
balance Cash Handling Amendment Kes. 2,000 Kes. 2,000
Late payment Fee 6%, min Kes. 200 above USD 500 0.25% per quarter or part thereof, Min Kes. 0.25% per quarter or part thereof, Min Kes.
Stop Payment USD 5 Retirement commission
Supplementary Card Annual Fee 1,000 2,000 2,000
Card Replacement 1,000 Unpaid Cheques (By Family Bank) USD 20 Avalising of Bills
Visa Credit Card - Gold Unpaid Cheques (By other local banks) USD 20 Avalising of Bills 0.5% per quarter or part thereof 0.5% per quarter or part thereof
Joining Fee Waived Unpaid Cheques (By banks abroad) USD 30 Bank Guarantee (Performance Bonds, Payment Bank Guarantees, Customs Bonds etc.)
Annual Subscription 4,000 Ledger Fees USD 5 0.75% per quarter or part thereof, Min Kes. 0.50% per quarter or part thereof, Min Kes.
Issuance Commission
Account Closure USD 10 5,000 5,000
Cash Advance Fee 6.5%, min. Kes. 200
Fixed Deposit Account 0.75% per quarter for any additional quarter 0.50% per quarter for any additional quarter
Interest Charged Subject to CBRR from the one charged earlier and/or any from the one charged earlier and/or any
Minimum amount payable on outstanding Minimum Operating Balance 30,000 Amendment
20% additional amount OR Kes 2,000 for general additional amount OR Kes. 2,000 for general
balance amendment amendment
Late payment Fee 6%, min Kes. 200
INTERNET BANKING CHARGE (KES) Bid Bonds
Supplementary Card Annual Fee 1,000 Kes. 3,000 for amounts below Kes. 100,000; Kes. 3,000 for amounts below Kes. 100,000;
Set-up Fee Free
Card Replacement 1,000 Kes. 5,000 for amounts between Kes. 101,000 Kes. 5,000 for amounts between Kes. 101,000
Retail customers Issuance commission
Other Services to Kes.1 Million and 1% for amounts above to Kes.1 Million and 1% for amounts above
Kes. 1,500 p.a.;
Bank Opinion Letters - per opinion 1,500 Kes. 1 Million. Kes. 1 Million.
Access Fee Corporate
Confirmation to Auditors (Audit Letters) 500 customers Kes. 1% flat for any additional amount OR Kes. 1% flat for any additional amount OR Kes.
Amendment
6,000 p.a 2,000 for general amendment 2,000 for general amendment
Safety Deposit - Safe custody of
600 Opinion/Reference Letters
Documents and Valuables (half-yearly) Internal Transfer 50
Safety Deposit - Access charges (per visit) 100 Transaction Processing (EFT) 100 Processing Fee Kes. 1,500 Kes. 1,500
Retrieval of Old Records 500 Utility Payments 30
Commission on Treasury Bills purchased on RTGS 500
1,000 Please note that all our charges are subject to 10% Excise Duty.
behalf of Customer
SWIFT Transfer 1,500
Postal Money Order Collection/Deposits 120
Additional Token (corporate customers) 1,000
Postage - Local Mail 100
PIN Regeneration 100
Postage - Courier (Operator charges apply) 2,500

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Family Bank Limited is regulated by the Central Bank of Kenya.