Research in RDL

Notre Dame Siena School of Marbel, INC
9506 City of Koronadal, South Cota ba to, P.O. Box 7980

Tel. No. (083J-228-2589 Fax No. (083J-228-5124
Mobile Nos. 0951 811 9113 // 0953 210 0445
http://www.ndssm.edu.ph ❖ email: nd_ssm@yahoo
The Effectiveness of Delivery Services in the Midst of
Global Pandemic
A Research Proposal
Submitted to
To the Faculty
Notre Dame Siena School of Marbel
City of Koronadal, South Cotabato
By:
Marinella C. Davala
Miles Andre A. Singsing
Jhezarie E. Sarmiento
In Partial Fulfillment
For the Requirements in RDL

Tel. No. (083J-228-2589 Fax No. (083J-228-5124
Mobile Nos. 0951 811 9113 // 0953 210 0445
Research in Daily Life
TABLE OF CONTENTS
Title Page........................................................................................................ i
List of Figures...................................................................................................iv
I. INTRODUCTION
Background of the Study.................................................................................1
Statement of the Problem................................................................................3
Scope and Limitation.......................................................................................3
Significance of the Study.................................................................................4
II. REVIEW OF RELATED LITERATURE AND STUDIES
Related Literature............................................................................................6
Related Studies...............................................................................................9
Definition of Terms........................................................................................12
III. METHODOLOGY
Research Design...........................................................................................13
Locale of the Study........................................................................................16
Participants of the Study...............................................................................19
Research Instruments...................................................................................19
Data Gathering Procedures...........................................................................19
Data Analysis................................................................................................21
Ethical Considerations...................................................................................22
I. REFERENCES..............................................................................................24
Tel. No. (083J-228-2589 Fax No. (083J-228-5124
Mobile Nos. 0951 811 9113 // 0953 210 0445
LIST OF FIGURES
1 Research Design..............................................................................14
2 Koronadal City Map.........................................................................15
1 Flow Chart of the Procedures of the Study.........................................20

NOTRE DAME-SIENA SCHOOL OF MARBEL, INC.
9506 City of Koronadal, South Cotabato, P.O. Box 7980
Tel. No. (083)-228-2589 ❖ Fax No. (083)-228-5124
Mobile Nos. 0951 811 9113 // 0953 210 0445
CHAPTER I
THE PROBLEM
Introduction
The COVID-19 pandemic has wreaked havoc on most parts of people's lives,
including their capacity to buy products. Government-imposed restrictions have kept
people at home, hindering normal business. Many local grocery stores have closed as a
result of changing shopping trends. Some essential companies, such as pharmacies
and supermarkets, have stayed open, but with shortened hours.
Many eateries have gone out of business or rely on takeout to keep afloat. Home
delivery has given a solution to some of the difficulties presented by COVID-19 for many
clients. E-commerce and home delivery can be a practical alternative for professionals
who are required to work remotely, as well as a variety of other groups, such as parents
who must manage work and childcare responsibilities, or those who are at danger of
major COVID19 health-related difficulties.

Tel. No. (083)-228-2589 ❖ Fax No. (083)-228-5124
Mobile Nos. 0951 811 9113 // 0953 210 0445
Conceptual Framework
The purpose of this conceptual framework is to identify the benefits and
drawbacks of devices in online learning. The Independent Variable has Gadgets with
Advantages and Disadvantages that impact the Dependent Variable, Academic Related
Activities.
Statement of the Problem
This study aims to identify the effectiveness of delivery services to customers in the
midst of pandemic.
Scope and Limitations
This study focuses on the effectiveness of delivery services. The date collection
will be conducted to all the places affected here only in Koronadal City. This study will
not cover other problems that are not consider as one of the delivery services. The
study would be done through the utilization of questionnaire to the costumers to be
interviewed as a survey and reference.

Tel. No. (083)-228-2589 ❖ Fax No. (083)-228-5124
Mobile Nos. 0951 811 9113 // 0953 210 0445
Significance of the Study
The findings of this study will redound to the benefit of the following:
STUDENTS. Through this study, students will be aware of the advantages and
disadvantages of the delivery services.
PARENTS. In this study parents will have an idea of how effective delivery
services in times where they were alone at home and when they were quarantined.
RESEARCHERS. This research hopes to establish an understanding on the
effects of delivery services to the researchers so they can provide a possible solution
that would be for the benefit for those who undergo the same experiences.
FUTURE RESEARCHERS. This study aims to inspire future researchers to study
the same issue regarding the effectiveness of delivery services. This research paper
can also be their reference given the chance to have a similar study.
Tel. No. (083)-228-2589 ❖ Fax No. (083)-228-5124
Mobile Nos. 0951 811 9113 // 0953 210 0445
Chapter II
Review of Related Literature
Electrical-commerce sales in the United States (US) have increased at double-
digit rates for the previous two decades, according to the United States Quarterly E-
Commerce Report. E-commerce growth has exceeded brick-and-mortar retail growth
during this time (US Department of Commerce, 2020). Since it has the greatest market
share in the United States, Amazon is frequently referenced when discussing e-
commerce. The option of free shipping on many sorts of items is a big appeal for
Amazon Prime members. In the United States, Amazon Prime membership has
increased from 50 million in late 2015 to 112 million as of December 2019. (Fortune,
2020).
The Covid-19 pandemic had an impact on the economy in terms of supply and
demand, as well as transportation, according to a report from the Organization for
Economic Co-operation and Development (OECD). Companies are reducing the supply
of raw materials and unhealthy labor, as well as supply networks that are also
encountering difficulties, on the supply side. On the demand side, a lack of demand and
a reduction in consumer confidence in a product, as well as transportation during the
pandemic, has a significant impact on MSME businesses. This is due to the fact that
many people choose to stay at home. MSMEs, according to the OECD, have a
Tel. No. (083)-228-2589 ❖ Fax No. (083)-228-5124
Mobile Nos. 0951 811 9113 // 0953 210 0445
substantial impact on Covid-19 circumstances. MSMEs are particularly vulnerable to
business disruption (McKibbin, WJ, and Fernando, R.) (2020).
Review of Related studies
E-commerce is currently the reincarnation of olden day gold mines in terms of
commercial activity and transactions, which proven to be the source of wealth and
fortunes for individuals and businesses from all over the world. As online sites and
mobile applications such as Amazon, eBay, Alibaba, Uber, Etsy, and others have risen
to prominence, helping their owners and operators become multi-millionaires and
billionaires, brick-and-mortar stores have struggled to stay afloat, with many of them
closing their doors permanently due to their inability to keep up with the modern trend of
on-line transactions. We don't have to look far to see this trend, as all those malls, one
after the other, are being shuttered and abandoned, much like the Greek Parthenon,
which was once beautiful but has now been stripped of its glory, most likely for good. In
this way, while the mentioned web sites dominate the sector, they are far from the only
players with the ever and consistently profitable online business environment.
Tel. No. (083)-228-2589 ❖ Fax No. (083)-228-5124
Mobile Nos. 0951 811 9113 // 0953 210 0445
Definitions of terms
Delivery services. In this study, this refers to billable services that are directly
associated with a product in a sales order or a return order.
Pandemic. In this study, this refers to the way of life that the society is currently in
because of the Covid-19.

Tel. No. (083)-228-2589 ❖ Fax No. (083)-228-5124
Mobile Nos. 0951 811 9113 // 0953 210 0445
Chapter III
Methodology
This particular chapter discuss the various aspects of the research methodology,
namely: research design, participants of the study, locale of the study, data collection
procedures, data analysis process, and ethical consideration.
Research Design
This study will utilize a qualitative research approach this is especially useful in
discovering the meaning that people give to events that they experience.
Phenomenological research design will be also used in understanding the usefulness of
delivery services. This is effective in studying a small number of participants-in this case
5 respondents are needed for us to identify the core of their experiences in this
phenomena.
Phenomenology is a science that focuses on identifying phenomena and
understanding the structure of subjective experiences. It was founded by Edmund
Husserl and Martin Heideggar in the early twentieth century and is based on philosophy.
Phenomenology is a term used to describe the common properties of a phenomenon in
detail. In-depth interviews are the major data collection strategy.

Tel. No. (083)-228-2589 ❖ Fax No. (083)-228-5124
Mobile Nos. 0951 811 9113 // 0953 210 0445
Locale of the Study
The research is carried out at Notre Dame Siena School of Marbel in Koronadal
City, South Cotabato. The researchers picked Notre Dame Siena School of Marbel as
the study's location because they wanted to learn about the advantages and
disadvantages of the Delivery Services in Koronadal City.

Tel. No. (083)-228-2589 ❖ Fax No. (083)-228-5124
Mobile Nos. 0951 811 9113 // 0953 210 0445
Figure 1. Map of Locale of the study.
Participants of the Study
The participants of the study are composed of 5 customers. The following
participants that will take part in this study should all be qualified to the set of inclusion
criteria or characteristics such as: the participants should be age ranging from 18 to 30
years old; they should be living in South Cotabato; and they should have experienced
the feeling of having delivery services.
Research Instruments
Modern interviews will be used in this research. The researchers will discover
that the individual strategy is best for collecting raw data from participants. Self-made
interview guide questions will be developed and based on the research's specific goal.
There will be a minimum of three important questions, each will be translated to the
language that is familiar to the participants. Validation from the linked field will then be
applied to the questions. For documentation and reference, audio recorders will be
used. After then, the information gathered will be transcribed.

Tel. No. (083)-228-2589 ❖ Fax No. (083)-228-5124
Mobile Nos. 0951 811 9113 // 0953 210 0445
Data Collection Procedure
Initially, the researchers requested permission to conduct research from the
Principal of the NDSSM SHS Department. Second, the researchers will create guiding
questions, and then they will locate a validator to validate their self-created questions.
The researchers will next proceed to collect data using a Google form after checking the
guide questions. The researchers will discuss the value of the interview while collecting
data. The researchers will next write down and record the responses of the
respondents. After performing the interview, the researcher will assess the information
gathered.
Tel. No. (083)-228-2589 ❖ Fax No. (083)-228-5124
Mobile Nos. 0951 811 9113 // 0953 210 0445
Data Analysis Technique
The researcher used thematic analysis to their study. The study was conducted utilizing
a phenomenological approach and current interviews, in which people are individually
interrogated via electronic and technical communication equipment. Questions are
planned and created in advance while doing structured interviews. The same questions
are asked to all respondents in the same order. They discover the concept and coding
while looking for precise terms to solve the problem.
Ethical Consideration
The information acquired from respondents through interviews will be kept
confidential and utilized just for this research study. No one will be allowed to use the
information gathered for any other reason. The participants or respondents are well-
informed about the study, understand the material, and have the power of choice to
allow them to make their own judgments and express their own thoughts.
The research protects human subjects by following and applying relevant ethical
norms; nonetheless, because of the depth of nature, this research has a special
resonance. Due to the researchers' rules, the concerned ethical problem was not
conducted face-to-face. The purpose of this paper is to offer real-life experiences

Tel. No. (083)-228-2589 ❖ Fax No. (083)-228-5124
Mobile Nos. 0951 811 9113 // 0953 210 0445
through interviews.
This study followed ethical criteria, such as honesty in all communications,
accurate data, outcomes, techniques, and processes. No data gatherers are fabricated,
falsified, or misinterpreted by us. This study was methodically carried out, with care
taken to avoid thoughtless errors and neglect, as well as a critical examination of the
work of co-researchers. These study activities, such as data collecting, research design,
and correspondence with the subject, are meticulously documented. We did use
unpublished data, methods, or results without permission, but we gave a proper
acknowledgement to all contributors and never plagiarized. The data gatherers
information in this research respect intellectual property, honored the patent and
copyright, and other forms of intellectual property. The information gathered was kept
private and secure during conversation.
REFERENCES
Tel. No. (083)-228-2589 ❖ Fax No. (083)-228-5124
Mobile Nos. 0951 811 9113 // 0953 210 0445
Fortune. 2020. Amazon Prime’s numbers (and influence) continue to grow.
https://fortune.com/2020/01/16/amazon-prime-subscriptions/ (Accessed: June 30,
2020).
McKibbin, W. J. and Fernando, R. (2020). The Global Macroeconomic Impacts of
COVID-19: Seven Scenarios Australian National University
Lalu, G.P. (2020, August 20). 24-hour takeout, food delivery services now allowed in
Manila. https://newsinfo.inquirer.net/1324491/24-hour-takeout-delivery-foodservices-
now-allowed-in-manila
Martha Jean Sanchez (August 11
2020) .https://www.studocu.com/ph/document/philippine-school-of-business-
administration/bachelor-of-science-in-accountancy/official-local-study-food-panda-ph/
12683646
Lacson, Pasadilla (2006)
Understanding the functioning of courier services, July 2020, [online] Available:
https://www.transglobalexpress.co.uk/articles/282/.
Importance of Courier Service for Global Businesses. (n.d.), July 2020, [online]
Available: https://courierservices.weebly.com/importance-of-courier-service-for-global-
businesses.html.
Tel. No. (083)-228-2589 ❖ Fax No. (083)-228-5124
Mobile Nos. 0951 811 9113 // 0953 210 0445
L. Dablanc, E. Morganti, N. Arvidsson, J. Woxenius, M. Browne and N. Saidi, "instant
deliveries", European cities. Supply Chain Forum: Int J, pp. 1-15, 2017.
Courier Service Philippines. (n.d.), July 2020, [online] Available:
https://airspeed.ph/courier-service-philippines/. N. Falzon and T. Bugeja, The Covid-19
Economy - couriers deliveries and legal issues, April 2020, [online] Available:
https://www.lexology.com/library/detail.aspx?g=b8a8716a-ecbc-4534-802a-
2d84366e65eb.
Archived: WHO Timeline - COVID-19, April 2020, [online] Available:
https://www.who.int/news-room/detail/27-04-2020-who-timeline---covid-19?
gclid=EAIaIQobChMI3vHVuL706gIV06qWChl_SQ9EEAAYASAAEgK1hvD_BwE.
N. Charm, Philippines' COVID-19 pandemic response highlights, July 2020, [online]
Available: https://www.bworldonline.com/philippines-covid-19-pandemic-response-
highlights/.

Research in RDL

Uploaded by

Document Information

Original Title

Copyright

Available Formats

Share this document

Share or Embed Document

Sharing Options

Did you find this document useful?

Is this content inappropriate?

Copyright:

Available Formats

Research in RDL

Uploaded by

Copyright:

Available Formats

Notre Dame Siena School of Marbel, INC

9506 City of Koronadal, South Cota ba to, P.O. Box 7980

The Effectiveness of Delivery Services in the Midst of

Notre Dame Siena School of Marbel

City of Koronadal, South Cotabato

Miles Andre A. Singsing

For the Requirements in RDL

Research in Daily Life

Background of the Study.................................................................................1

Statement of the Problem................................................................................3

Scope and Limitation.......................................................................................3

Significance of the Study.................................................................................4

II. REVIEW OF RELATED LITERATURE AND STUDIES

Locale of the Study........................................................................................16

Participants of the Study...............................................................................19

Data Gathering Procedures...........................................................................19

2 Koronadal City Map.........................................................................15

1 Flow Chart of the Procedures of the Study.........................................20

including their capacity to buy products. Government-imposed restrictions have kept

result of changing shopping trends. Some essential companies, such as pharmacies

and supermarkets, have stayed open, but with shortened hours.

major COVID19 health-related difficulties.

The purpose of this conceptual framework is to identify the benefits and

Statement of the Problem

Scope and Limitations

study would be done through the utilization of questionnaire to the costumers to be

interviewed as a survey and reference.

Significance of the Study

disadvantages of the delivery services.

RESEARCHERS. This research hopes to establish an understanding on the

FUTURE RESEARCHERS. This study aims to inspire future researchers to study

Review of Related Literature

Electrical-commerce sales in the United States (US) have increased at double-

Commerce Report. E-commerce growth has exceeded brick-and-mortar retail growth

share in the United States, Amazon is frequently referenced when discussing e-

demand, as well as transportation, according to a report from the Organization for

a reduction in consumer confidence in a product, as well as transportation during the

substantial impact on Covid-19 circumstances. MSMEs are particularly vulnerable to

business disruption (McKibbin, WJ, and Fernando, R.) (2020).

Review of Related studies

E-commerce is currently the reincarnation of olden day gold mines in terms of

to prominence, helping their owners and operators become multi-millionaires and

associated with a product in a sales order or a return order.

because of the Covid-19.

procedures, data analysis process, and ethical consideration.

Phenomenological research design will be also used in understanding the usefulness of

Phenomenology is a science that focuses on identifying phenomena and

understanding the structure of subjective experiences. It was founded by Edmund

Phenomenology is a term used to describe the common properties of a phenomenon in

detail. In-depth interviews are the major data collection strategy.

Locale of the Study

disadvantages of the Delivery Services in Koronadal City.

Figure 1. Map of Locale of the study.

Participants of the Study

The participants of the study are composed of 5 customers. The following

the feeling of having delivery services.

used. After then, the information gathered will be transcribed.

Data Collection Procedure

Initially, the researchers requested permission to conduct research from the

Data Analysis Technique

a phenomenological approach and current interviews, in which people are individually

interrogated via electronic and technical communication equipment. Questions are

while looking for precise terms to solve the problem.