Account Management

1800 211 112

Mon - Fri: 8:30am - 7:00pm*

Miss Te Mahia Cotter Technical Support

UNIT 7 22, DRABBLE RD 1800 211 112
SCARBOROUGH WA 6019 Mon - Fri: 8:00am - 10:00pm*
Sat - Sun: 8:00am - 8:00pm*

*Australia Eastern Time

tangerinetelecom.com.au

Your account summary Your Tax Invoice

Last bill $0.00
Previous balance $44.88
Account number 306314
What you paid $45.33 CR
Outstanding balance $0.00 Invoice number 306314-819

Issue date 20 Apr 2023

This Bill
New Charges (inc GST) $55.34

Total Due $54.89

Due Date 05 May 2023

Your billing history Charges summary Total $54.89

75 Other Charges and Credits $9.50

NBN Charges $40.81
$ Value

GST $5.03
50

25

Feb-2023 Mar-2023 Apr-2023

Months of issued Total charges $55.34

Your account is set up for Direct Debit

A surcharge applies for direct debits made from a credit/debit Invoice Number 306314-819
cards This is 1% for Visa /MasterCard and 2% for American Biller Code: 365049
Express. There are no payment charges for direct debits made Ref: 3063146
from a bank account. You can update your payment method
and card/account details via our website. See
tangerinetelecom.com.au > My Tangerine. Direct Deposit
Westpac Banking Corporation
Date Due 05 May 2023
Late Payment Fees BSB: 033-305
Fees will be charged if funds are not received by the due date. Account Number: 563593
Reference: 306314
Please ensure you use your account number
Total $54.89
as the reference number so we can track your
payment.
Pay by Phone
Pay over the phone by credit/debit card. Call
us on 1300 850 463. Credit/debit card
surcharge applies (1% for
Visa/MasterCard, 2% for Amex).

*3395 306314 76 $54.89

Minimum Australia post payment available is $10 Tangerine Telecom Pty Ltd ABN 11 602 814 791
 Page 2

Service Summary
_________________________________________________________________________________________________________________________________________________________
Service Charge Type Date Quantity Cost
r5r3p328092@wba.nbnonline.com.au
Standard Speed (6mth Promo) Internet Charges 20 Mar 2023 to 19 Apr 2023 62 units $0.00

NBN Charges 20 Apr 2023 to 20 May 2023 1 unit $54.45

NBN Discounts 20 Apr 2023 to 20 May 2023 1 unit $13.64 CR

Total for Service $40.81

Charges Breakdown
_________________________________________________________________________________________________________________________________________________________

NBN Charges
Dates Service Charge Details Charge
20 Apr 2023 to 19 May 2023 r5r3p328092@wba.nbnonline.com.au nbn25 Monthly Charge A $54.45
_________________________________________________________________________________________________________________________________________________________
Total: $54.45

NBN Discounts
Dates Service Charge Details Charge
20 Apr 2023 to 19 May 2023 r5r3p328092@wba.nbnonline.com.au NBN Plan Discount $13.64 CR
_________________________________________________________________________________________________________________________________________________________
Total: $13.64 CR

Other Fees and Charges

Dates Service Charge Details Charge
05 Apr 2023 Bounced Payment DD $44.88 $9.09
_________________________________________________________________________________________________________________________________________________________
Total: $9.09

Other Charges and Credits

Dates Service Charge Details Charge
05 Apr 2023 Visa Surcharge $0.41 (Ex GST) - THANK YOU $0.41
_________________________________________________________________________________________________________________________________________________________
Total: $0.41

TOTAL CHARGES (ex GST) $50.31

GST $5.03
TOTAL NEW CHARGES $55.34
PAYMENT DUE 05 May 2023
 Page 3

Juicy updates
Charges apply for payment by credit or debit card.
1% for VISA/MASTERCARD and 2% for AMEX
Sign up for a bank account direct debit and avoid these charges. Call 1800 211 112.
Update your payment details online at: tangerinetelecom.com.au
PS. You can now message us via WhatsApp! +61429637422

Information on premium services

Premium Services (or PSMS) generally begin with a 19 number, and can consist of the following; voting lines, ringtones and sports scores etc.
Charges for these services are higher than standard SMS rates and can be billed in the following way;
Flat rate: Flat fixed fee for each SMS sent to and/or received from a premium number, or a flat fee per phone call made to the premium service.
Subcription: Opt into an ongoing subscription with associated charges.
Joining Fees: Charged an additional joining fee as part of an ongoing subscription.
Time Rate: Premium call is timed and charged at a per minute rate.
Data Volume Charge: Charged according to how many kilobytes of data are downloaded.

Call our customer service team to request free barring or opting out of PSMS
To bar Telstra and Optus mobile PSMS please call our customer service team. We can also assist you in opting out of current PSMS subscriptions.
Orders take up to 1 business day to process, and once the opt-out is complete there will be no further charges for that particular subscription.
Contact us on 1800 211 112.

Complaints about PSMS services

If you should need to raise a complaint about your Premium Service you should contact the content provider who supplied you with the premium service in
the first instance. Our customer service team will assist you in resolving such matters.