Assignment on Writing Business Messages

Managerial Communication- 1

Submitted To:-
Dr. Diti Vyas

Submitted By:-
1). Shivani Karkera
2). Rohan Nandi
3). Rishabh Gupta
4). Shrenik Patel
5). Soham Chauhan
6). Viren Joshi
7). Vedant Dhakate

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A. Writing: Communicating with Sensitivity and Tact :-
Substitute a better phrase for each of the following -

5-15. You claim that

Ans- You declared

5-16. It is not our policy to

Ans- We don’t accept

5-17. You neglected to

Ans- You denied

5-18. In which you assert

Ans- You said

5-19. We are sorry you are dissatisfied

Ans- We apologise for your dissatisfaction

5-20. You failed to enclose

Ans- You did not enclose

5-21. We request that you send us

Ans- Please consider to send us

5-22. Apparently you overlooked our terms

Ans- It seems you did not pay attention to out terms

5-23. We have been very patient

Ans- We have waited for a long time

5-24. We are at a loss to understand

Ans- We cannot understand

B. Writing: Demonstrating the “You” Attitude

Rewrite these sentences to reflect your audience’s viewpoint:

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5-25. Your email order cannot be processed; we request that you use the order form on our
website instead.
Ans- We are unable to process your email order. Please use the form on our website to complete
your order.

5-26. We insist that you always bring your credit card to the store.
Ans- We request you to bring credit cards to the store.

5-27. We want to get rid of all our 15-inch LCD screens to make our room in our
warehouse for the new 19-, 23-, and 35-inch monitors. Thus, we are offering a 25 percent
discount on all sales of 15-inch models this week.
Ans- You will be offered a 25 percent discount on all 15-inch models this week since we want to
make room for 19-, 23-, and 35-inch monitors in our warehouse.

5-28. I am applying for the position of bookkeeper in your office. I feel my grades prove
that I am bright and capable, and I think I can do a good job for you.
Ans- As per your criteria, I am a bright and capable fit for the position of bookkeeper in your
office as my grades prove so.

5-29. As requested,we are sending the refund for $25.

Ans- Your request of $25 will be refunded.

5-30. If you cared about doing a good job, you would’ve made the extra effort required t learn how
to use the machinery properly.
Ans- Those that care about doing a good job make the extra effort to learn how to use the
machinery properly.

5-31. Your strategy presentation this morning absolutely blew me away; there's no way we
can fail with all the brilliant ideas you've pulled together. I'm so glad you're running the
company now!
Ans- The strategy presentation you gave was brilliant for our company’s future success! Blessed
to have you leading our company!

5-32. Regarding the email message from September 28 regarding the slow payment of your
invoice, it’s important for you to realize that we’ve just undergone a massive upgrade of
our accounts payable system and payments have been delayed for everybody, not just you.
Ans- You inquired about the slow payment of your invoice on September 28; We are sorry to
inform you that we have just undergone massive upgrade of our accounts payable system, so
payments have been delayed for everybody.

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5-33. I know I'm late with the asset valuation report, but I haven't been feeling well and I
just haven't had the energy needed to work through the numbers yet.
Ans- I have been doing my best to complete the asset valuation report but have been ill. I will
complete it by tomorrow. Sorry for the inconvenience.

5-34. With all the online news sources available today, I can’t believe you didn’t know that
MyTraveland Thomas Cook were in the merger talks-I mean, you don’t even have to get up from
your computer to learn this!
Ans- MyTravel and Thomas Cook being in merger talks is all over the online news sources today
so it’s hard to believe that you missed on it; You could learn it from the computer also.

C. Writing: Emphasizing the Positive

Revise these sentences to be positive rather than negative:

5-35. To avoid damage to your credit rating, please remit payment within 10 days.
Ans- Please remit payment within 10 days to continue with your credit rating.

5-36. We don't offer refunds on returned merchandise that is soiled.

Ans- We offer refunds on returned merchandise that is not soiled or unopened.

5-37. Because we are temporarily out of Baby Cry Dolls, we won’t be able to ship your
order for 10 days.
Ans- As we are temporarily out of Baby Cry dolls, we will be able to ship your order after 10
days.

5-38. You failed to specify the color of the blouse that you ordered.
Ans- To process your order, we gladly ask that you specify the color of the blouse.

5-39. You should have realized that water beds will freeze in unheated houses during
winter. Therefore, our guarantee does not cover the valve damage, and you must pay the
$9.50 valve-replacement fee (plus postage).
Ans- Valve damage due to freezed waterbeds in unheated house during winter is exempted from
our guarantee so you must pay the $9.50 valve-replacement fee (plus postage).

D. Writing: Choosing Powerful Words

Write a concrete phrase for each of these vague phrases

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5-48. Sometime this spring
Ans- In the spring time

5-49. A substantial savings

Ans- A significant saving

5-50. A large number attended

Ans- A huge crowd attended

5-51. Increased efficiency

Ans- enhanced effectiveness

5-52. Expanded the work area

Ans- Allowed increased work area

5-53. Flatten the website structure

Ans- The website should be simpler to navigate

E. Writing: Choosing Powerful Words [LO-4]

List terms that are stronger than the following:

5-54. Ran after

Ans- Chased

5-55. Seasonals ups and downs

Ans- Seasonal ebbs and flows

5-56. Bright

Ans- Illuminate

5-57. Suddenly rises

Ans- Rapidly Spikes

5-58. Moves forward

Ans- advances

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F. Writing: Choosing Powerful Words

As you rewrite these sentences, replace the clichés and buzzwords with plain language (for
any terms you don't recognize, you can find definitions online)

5-59. Being a jack-of-all-trades, Dave worked well in his new general manager job

Ans- Dave worked well as general manager as he was able to do a variety of work.

5-60. Moving Leslie into the accounting department, where she was literally a fish out of
water, was like putting a square peg into a round hole, if you get my drift

Ans- In my opinion it was useless to move Leslie into accounting department as she had no
knowledge of it.

5-61. My only takeaway from the offsite was that Laird threw his entire department under
the bus for missing the deadline.

Ans- . I can infer from the incidence that Laird shouted on entire department for missing the
deadline.

5-62. I'd love to help with that project, but I'm bandwidth- constrained.

Ans- I’d love to help with that project but I am occupied.

5-63. The board green-lighted our initiative to responses our consumer products for the
commercial space.

Ans- . The board approved our initiative to responses our consumer products for the commercial
space.

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G. Writing: Choosing Powerful Words
Suggest short, simple words to replace each of the following

5-64. Inaugurate
Ans- Begin

5-65. Terminate
Ans- end

5-66. Utilize
Ans- Make use of

5-67. Anticipate
Ans- Predict

5-68. Assistance
Ans- Help

5-69. Endeavor
Ans- Attempt

5-70. Ascertain
Ans- Not sure

5-71. Procure
Ans- Acquire

5-72. Consummate
Ans- Faultless

5-73. Advise
Ans- Direct

5-74. Alteration
Ans- Changed

5-75. Forwarded
Ans- To pass on

5-76. Fabricate
Ans- Fake

5-77. Nevertheless

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Ans- However

5-78. Substantial
Ans- Large

H. Writing: Choosing Powerful Words

Write up-to-date, less-stuffy versions of these phrases; write nose if you think there is no
appropriate substitute or "delete" if the phrase should simply be deleted:

5-79. As per your instructions

Ans- As you directed

5-80. Attached herewith

Ans- Enclosed

5-81. In lieu of
Ans- Instead

5-82. In reply I wish to state

Ans- . I wish to reply as

5-83. Please be advised that

Ans- I advise

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