TCS APTITUDE:

1. Verbal ability/Aptitude (Email/letter writing minimum 50 words and maximum 150 words in 10
minutes).

Note: This may be either formal or informal. You must stick with the word limit and the keywords
mentioned. All the given keywords should be used without changing the tense of the word. Grammatical
errors, spelling mistake, typing errors are watched seriously.

For example, they give you the following email with these phrases this was asked
in TCS Placement Papers email Writing –

Write to the HR of “ABC Limited” for problems you are facing in doing internship from
there.

Internship from ABC Limited – project manager – unavailable – holiday leave 1 month –
no industry exposures – mentor unavailable – access right – manufacturing area – not
given – suggest solution HR.

Sample TCS email writing asked in TCS process:

Directions:

1. Use all the phrases given

2. Minimum words should be 50 otherwise your email cannot be validated
3. Addressing and signing should be done as in the question given.
4. Common grammatical rules, punctuation should be according to standard english.
5. you can use your own phrases along with the phrases given.

1. As a resident, write an email to the Municipal commissioner of your city, Mr.Ashok, reporting
nuisance of a building under construction beside your place. Sign the email as Kumar.

building - construction - long time - three years - water usage - mosquitoes - unhygienic -
construction workers - bad behaviour - attention -request - action - immediately

Suggested Answer:

Dear Mr.Ashok

I am a resident of Indira Nagar. I would like to bring to your kind notice that M/S abc constructions
limited has started a building construction in our locality. For the last three years the work has been
progressing very slow and lot of water is being used indiscriminately by the company. Due to
unhygienic conditions created by the construction, mosquitoes, pigs are growing fast in this
locality. In addition to this, most of the ladies and young women are reporting the construction
workers bad behavior. I request you to pay attention to this problem and take action immediately.

Thanks and Regards

Kumar

Question : 2
As a student representative of your department, write an email to your batch mates, suggesting a
party for Head of Department Prof.Sunil who is retiring next month. Sign the email as Sam.

inform - retire - plan - surprise - party - host - family - exceptional teacher - guide - mentor - groom -
students - helpful - together - memorable

Suggested answer:

Hi all
I would like to inform you that our Head of Department Prof.Sunil is goint to retire next month. We all
know that Prof.Sunil is an an exceptional teacher and guided us in many typical situations during our
project time. In addition to that, he mentored and groomed many of our seniors to grow into
leadership positions. For his helpful contributions, we will host a small party to surprise him. We
also invite his family. Please inform all the students and together we make it successful and this will
be memorable for us forever.
Thanks and regards
Sam

Question : 3
As a member of your residential society, write an email to inspector of local Police station, Mr.Sharma,
informing him about miscreants who ride their bikes rashly every evening outside your society. Sign the email
as william.

residential area - ride - rashly - children - play - elderly - walk - grocery shop - across the road - dangerous -
accidents - nuisance - action - immediately.

Sample Answer:

Dear Mr.Sharma
We are the residents of Siddartha Nagar. We would like to bring to your notice that a few guys are riding their
bikes very rashly in the evening hours in the main road of the colony. As you know that this is the time when
children play on the road and elderly go for an evening walk. Also there is a grocery shop across the road and
many housewifes used to cross the road to buy any groceries. In the recent times we observed that due this rash
driving many accidents were happened and several injured. This is creating a constant nuisance for all. So we
would like to request you to take necessary action to curb these activities
Thanking you
Yours sincerely
William

Question 4:
As an intern at ABC consulting Pvt.Ltd, write an email to your internship Project Manager, Mr.Ramesh,
informing about the progress that you are making and some difficulties that your are encountering. Sign the
email as Ben.
Outline:
Thank - challenging - progress - tight schedule - support - report - analytics - guidance - access - doubt -
requirements - design.

Sample Answer:
Dear Mr.Ramesh
Thank you for allotting a challenging project for my internship. I am making steady progress and learning
many new things. The project is due next month and we are on tight schedule. I need some additional support
with regard to the reporting of Analytics. Your guidance helped me access the database with ease but I have
several doubts regard to the requirements of the design. But I am facing little problem in reporting.

Thanks and regards

Ben

Question 5:
Using the following phrases, write an email with minimum of 70 words to the customer Mr. Gill Roy
explaining delay to the project.
Payment processing system – Schedule – 10th May (Friday) – Unexpected power outage – 3 days – Overall
delay – 7 days – includes recovery of lost work – will not recur
Sample Answer:
Dear Gill Roy
The project “Payment processing system” was scheduled to be delivered on 10th May (Friday). However, due
to an unexpected power outage in our offshore site for the past 3 days, work did not progress as expected. Also
we lost a few of our works as backup systems did not come online. Hence we are expecting an overall delay
includes recovery of lost work in the delivery of the project for a maximum of 7 days within which our team
will work on the issues. Apologies for the delay and we will ensure that the mistake will not recur in future
again.
Thanks and Regards
XXX

Question 6:
You are a part of corporate communication team in your company. The working time period is revised as 8:30
am to 5:00 pm. Using the following phrases, write an email with a minimum of 70 words and a maximum of
100 words to the employees in your company informing the same.
by 30 minutes to avoid traffic - effect from next week - lunch duration-revised working time - reduced by 10
minutes-free breakfast-office will start earlier-till the end of rainy season-will be in effect.
Sample Answer:
Dear All
We hereby announce a change in the work timings as 8.30 AM to 5.00 PM, with effect from next week, till the
end of rainy season Which means, office hours would commence 30 mins earlier to cover up minimum 30
Mins extra time being spent during peak hour traffic during monsoons. Also, additional changes include
reduction of lunch duration by 10 minutes & timings of free breakfast are now applicable from 7.30 AM to
8.30 AM only. Since request to each one of you to adhere to the new timings.
Have a nice day
Regards
Lead - Corporate Communications

Question 7: You are the project leader for a team of 20 members. As the team members are not submitting
the weekly time sheets regularly, you need to email them stressing the need to submit without fail. Using the
following phrases, write an email with a minimum of 70 words and a maximum of 100 words to your team
members informing the same.

can be accessed online-lead to loss of pay-every week-do not default-used to bill client-actual working hours-
by friday-failure to adhere-time sheet filling application.

Sample Answer:

Dear All
It has been observed that many of you are not filling the timesheets on regular basis. Let me tell you, filling up
time sheets is the only way, to measure your hardwork, as long as you are working on this project. So please
do not default on this. More over, This is important for us to report it to our client, the actual amount of work
done by each one of you in terms of number of hours per day, at the end of every week.
Only on the basis of this, we can bill you all to the client, which is directly linked to you monthly salary. In
our words, it leads to loss of pay for any particular day, for which time sheet is not filled.
Please adhere to the company guidelines & fill the same on daily basis or atleast weekly basis.
Time sheet filling application is easily accessible in our intranet portal, which needs your login credentials.
Please do the needful on regular basis.
Regards
Project Lead
xxxx

Some Logical HR Based MCQ’s

1. Roy is now 4 years older than Erik and half of that amount older than Iris. If in 2 years,
roy will be twice as old as Erik, then in 2 years what would be Roy's age multiplied by
Iris's age?
A. 28
B. 48
C. 50
D. 52
Answer: 48

20. X, Y, X and W are integers. The expression X - Y - Z is even and the expression Y -
Z - W is odd. If X is even what must be true?
A. W must be odd
B. Y - Z must be odd
C. W must be odd
D. Z must be odd
Answer: A or C (But go for C)

21. Mr and Mrs Smith have invited 9 of their friends and their spouses for a party at the
Waikiki Beach resort. They stand for a group photograph. If Mr Smith never stands next
to Mrs Smith (as he says they are always together otherwise). How many ways the group
can be arranged in a row for the photograph?
A. 20!
B. 19! + 18!
C. 18 x 19!
D. 2 x 19!
Answer: C

23. A drawer holds 4 red hats and 4 blue hats. What is the probability of getting exactly
three red hats or exactly three blue hats when taking out 4 hats randomly out of the
drawer and immediately returning every hat to the drawer before taking out the next?
A. 1/2
B. 1/8
C. 1/4
D. 3/8
Answer: B

26. Tim and Elan are 90 km from each other.they start to move each other
simultaneously Tim at speed 10 and elan 5 kmph. If every hour they double their speed
what is the distance that Tim will pass until he meet Elan
A. 45
B. 60
C. 20
D. 80
Answer: B

29. A turtle is crossing a field. What is the total distance (in meters) passed by turtle?
Consider the following two statements
(X) The average speed of the turtle is 2 meters per minute
(Y) Had the turtle walked 1 meter per minute faster than his average speed it would have
finished 40 minutes earlier
A. Statement X alone is enough to get the answer
B. Both statements X and Y are needed to get the answer
C. Statement Y alone is enough to get the answer
D. Data inadequate
Answer: B

30. Given the following information, who is youngest?

C is younger than A; A is taller than B
C is older than B; C is younger than D
B is taller than C; A is older than D
A. D
B. B
C. C
D. A
 Answer: B

General Management & HR Questions:

1-The following is (are) the key components of a business process Re-engineering programme?
a. Product development
b. Service delivery
c. Customer satisfaction
d. All of the above
(Ans:d)

2-The actual achievements compared with the objectives of the job is

a. Job performance
b. Job evaluation
c. Job description
d. None of the above
(Ans:a)

3-The following is (are) concerned with developing a pool of candidates in line with the human resources plan
a. Development
b. Training
c. Recruitment
d. All of the above
(Ans:c)

4-Majority of the disputes in industries is (are) related to the problem of

a. Wages
b. Salaries
c. Benefits
d. All of the above
(Ans:d)

5-In an organisation initiating career planning, the career path model would essentially form the basis for
a. Placement
b. Transfer
c. Rotation
d. All of the above
(Ans:d)
 6-Section ________ of the Industrial Disputes Act 1947, states that an employer should only retrench
employees who have been most recently hired
a. 24-F
b. 24-G
c. 25-F
d. 25-G
(Ans:d)

7-Performance development plan is set for the employee by his immediate boss.
a. Employer
b. Department Head
c. Immediate boss
d. Any of the above
(Ans:c)

8-The following type of recruitment process is said to be a costly affair.

a. Internal recruitment
b. External recruitment
c. Cost remains same for both types
(Ans:b)

9-The following is (are) the objective(s) of inspection.

a. Quality product
b. Defect free products
c. Customer satisfaction
d. All of the above
(Ans:d)

10-Large recruitment ____ problematic and vice-versa

a. Less
b. More
c. Any of the above
(Ans:a)

11-The ________ programme once installed must be continued on a permanent basis.

a. Job evaluation
b. Training & Development
c. Recruitment
d. All of the above
(Ans:a)

12-The following person has suggested the new concept which takes into account various key factors that will
tell the overall performance of a job.
a. Elliot Jecques
b. Fred Luthas
c. Juran
d. None of the above
(Ans:a)

13-For closure, every worker is to be compensated with ________ average pay for every year of service
completed
a. 15 days
b. 20 days
c. 25 days
d. 30 days
(Ans:a)

14-The three important components in aligning business strategy with HR practice:

a. Business Strategy, Human Resource Practices, Organisational Capabilities
b. Marketing Strategy, Human Resource Practices, Organisational Capabilities
c. Business Strategy, Human Resource Practices, Organisational structure
d. Marketing Strategy, Human Resource Practices, Organisational structure
(Ans:a)

15-The basic managerial skill(s) is(are)

a. To supervise
b. To stimulate
c. To motivate
d. All of the above
(Ans:d)
1-During the lay off period, the employer has to pay ____ of the basic wages.
a. One fourth
b. Half
c. Three fourth
d. One third
(Ans:b)

2-__________ involves a one to one discussion between the participant and administrator.
a. Counselling
b. Training
c. Motivation
d. All of the above
(Ans:a)

3-______ appraisal done separately will provide feedback on the potential of these managers.
a. Potential
b. Managerial
c. General
d. Administrative
(Ans:a)
 4-Point system and factor comparison methods are placed under such category
a. Non-quantitative job evaluation
b. Quantitative job evaluation
c. Any of the above
(Ans:b)

5-________ system stresses on discipline and there is simplicity in the form.

a. Merit rating
b. Point rating
c. Both ‘a’ and ‘b’
(Ans:a)

6-Stephen Knauf defined HRA as “the measurement & ________ of Human organisational inputs such as
recruitment, training experience & commitment
a. Qualification
b. Accounting
c. Development
d. None of the above
(Ans:a)

7-A key HR role in the firm will be multidisciplinary consulting around

a. Individual
b. Team
c. Business unit
d. All of the above
(Ans:d)

8-Under ______ method, common factors to all the jobs are identified.
a. Point
b. Merit
c. Factor comparison
d. Ranking
(Ans:a)
9-The following are the key factors of the new economic policy.
a. Privatization
b. Market friendly state
c. Liberalisation
d. All of the above
(Ans:d)

10-During which of the following stage, the firm plans the proposed changes into practice.
a. Clarification
b. Monitoring
c. Assessment
d. Design
 (Ans:d)

11-During which of the following stage, the firm identifies and confirms the overall business direction
a. Clarification
b. Monitoring
c. Assessment
d. Design
(Ans:a)

12-The ________ role is to ensure the deserving managers should get appropriate opportunities for job
Rotation.
a. Reviewer
b. Assessor
c. Administrator
d. Employer
(Ans:a)

13-The process of the feedback is made up of __ phases.

a. 4
b. 5
c. 6
d. 7
(Ans:b)

14-The three phases of recruitment process are

a. Planning, Implementing, Evaluating
b. Planning, Implementing, Screening
c. Planning, Implementing, Enrichment
d. Planning, Screening, Evaluating
(Ans:a)

15- The role of the organisation in career planning is to introduce & strengthen systems to ensure ________ of
employees
a. Career progression
b. Self development
c. Economical Development
d. Skill enhancement
(Ans:a)
1-The whole process of conducting a 360 – Degree Feedback process in any Organisation could last about
________.
a. 1.5 to 3 months
b. 3 to 6 months
c. 6 to 9 months
d. 9 to 12 months
(Ans:a)
 2-In a re-engineering programme, when a process changes so does the ________ of the concerned employee.
a. Designation
b. Job profile
c. Qualification
d. Job experience
(Ans:b)

3-The process which is continuous and stops only when the organisation ceases to exist
a. Training
b. Job evaluation
c. Hiring
d. All of the above
(Ans:c)

4-Union leaders at different levels & at federations are elected on ________

a. democratic principle
b. political considerations
c. employer’s recommendation
d. seniority basis
(Ans:a)

5-The following factor would be relatively low if supply of labour is higher than demand.
a. production
b. labour cost
c. wage
d. all of the above
(Ans:c)

6-The nation wide consumer councils formed by the Government comprise of representatives of
a. Cost account and consumer
b. Various ministries
c. Manufactures of commerce
d. All of the above
(Ans:d)

7-The following is (are) the option(s) while planning for surplus

a. Reassign the jobs
b. Redesign the jobs
c. Reduce work hours
d. All of the above
(Ans:d)

8-The following system is simple, less expensive and less time consuming.
a. Paired comparison
b. Confidential report system
c. Ranking
d. Checklist method
(Ans:c)

9-The following are the factors which come under ‘ Work planning’ that is component systems of HRD
a. Contextual analysis
b. Role analysis
c. Performance appraisal
d. All of the above
(Ans:d)

10-______ is the simple act of comparison & learning for organisational improvement
a. Benchmarking
b. Feedback
c. Ranking
d. Job evaluation
(Ans:a)

11-_______ can be defined as a written record of the duties, responsibilities and conditions of job.
a. Job description
b. Job specification
c. Job profile
d. None of the above
(Ans:a)

12-The three types of forecasts are

a. Economic, employee market, company’s sales expansion
b. Long, Short, Medium
c. Production, economic, company’s sales expansion
d. Production, labor, economic
(Ans:a)

13-Under point method, factor(s) generally considered are

a. Skill, effort, Accountability
b. Skill, job enrichment, accountability
c. Wage, job enrichment, accountability
d. Wage effort, accountability
(Ans:a)

14-HRD process variable include

a. Role clarity
b. Work planning
c. Better communication
d. All of the above
(Ans:d)
 15-The following is (are) included in salary survey.
a. Average salary
b. Inflation indicators
c. Salary budget averages
d. All of the above
(Ans:d)
1-Under training and development plan, the form is to be prepared in ________ form.
a. Duplicate
b. Structured
c. Detailed
d. None of the above
(Ans: a)

2-The process of analyzing jobs from which job descriptions are developed are called________.
a. Job analysis
b. Job evaluation
c. Job enrichment
d. Job enlargement
(Ans: a)
5-Which pay is one of the most crucial pay given to the employee & also shown in the pay structure?
a. Performance
b. Strategic
c. Bonus
d. Commission
(Ans: a)

6-Which of the following is (are) the HRD score card?

a. HRD systems maturity score
b. Competency score
c. HRD competencies systems maturity score
d. All of the above
(Ans: d)

7-360 -Degree Feedback enhances the quality of ________ decisions.

a. HR
b. Management
c. HRD
d. All of the above
(Ans: d)

8-In the Grid Seminars, stress is laid on _______.

a. Teaching
b. Professionalism
c. Training & Development
d. All of the above
(Ans: a)
 9-The three performance counseling phases are
a. Rapport building, Exploration, Action planning
b. Support building, Exploration, Action planning
c. Rapport building, Explanation, Action planning
d. Rapport building, Exploration, Accurate planning
(Ans: a)

10-What is that describes the duties of the job, authority relationship, skills requirement, conditions of work
etc.
a. Job analysis
b. Job enlargement
c. Job enrichment
d. Job evaluation
(Ans: a)

1-In management process, the most misinterpreted word is

(A) Organizing

(B) Delegating

(C) Controlling

(D) Planning

2-The department(s) that an event management company will have is (are)

(A) Creative

(B) Production

(C) Client servicing

(D) All of the above

3- Who said, “Management is a multiple purpose organ that manages a business, manages a
manager and manages workers and work”?
(A) Harold Konntz

(B) Peter Drucker

(C) Kenneth O ‘Donell

(D) Anonymous

4- Under mechanism of scientific management, scientific task setting includes:

(A) Time study
(B) Motion study

(C) Method study

(D) All of the above

5- Management as a discipline is the function of________.

(A) Science

(B) Art

(C) Creativity

(D) All of the above

6- Which theory assumes that people are naturally lazy and will avoid work and
responsibilities if possible?
(A) Theory X

(B) Theory Y

(C) Theory Z

(D) None of the above

7- Who is the person you have to give importance under the company’s checklist before making
call to the consultant.
(A) Managers

(B) Employees

(C) Customer

(D) All of the above

8- What is one of the most significant inhibitors in customer preference while purchasing
perishable items in retail?
(A) Proximity of markets

(B) Customer preference to brands

(C) Both (A) and (B)

(D) None of the above

9- The objectives in corporate governance are
(A) Growth

(B) Stability

(C) Shareholders value maximization

(D) All of the above

10- The word________denotes a function, a task, a discipline.

(A) Management

(B) Leadership

(C) Motivation

(D) None of the above

ANSWERS:
1-(A), 2-(D), 3-(B), 4-(D), 5-(C), 6-(A), 7-(B), 8-(A), 9-(D), 10-(A)

11- The concept of SBU includes

(A) Unrelated products and businesses that are separated,

(B) The fact that each SBU has its own CEO

(C) A scientific method of grouping the business

(D) All of the above

12- The factors coming under philosophy of scientific management are:

(A) Co-operation

(B) Maximum output

(C) Harmony

(D) All of the above

13- Advantage of delegation of authority results in prompt ________.

(A) Understanding

(B) Decision making

(C) Both (A) and (B)

(D) None of the above

14- Costliness of the ________ is the overriding factor determining the extent of
decentralization.
(A) Decision

(B) Staffing

(C) Controlling

(D) Managing

15- Which law states that ‘you get what you deserve and not what you desire’?
(A) Law of destiny

(B) Law of Karma

(C) Law of vision

(D) Law of peace

16- Positive motivation makes people willing to do their work in the best way they can and
improve their ________.
(A) Skills

(B) Performance

(C) Both (A) and (B)

(D) None of the above

17-______ is a tool for corporate governance.

(A) Management

(B) Communication

(C) Coordination

(D) All of the above

18-Who is the father of the three-needs theory?

(A) Vroom
(B) McClelland

(C) Peter Drucker

(D) None of the above

19-The non-financial type of motivators would be

(A) Encouragement

(B) Freedom

(C) Recognition

(D) All of the above

20- Learning organizations are adaptive to their________environment.

(A) Internal

(B) External

(C) Work

(D) None of the above

ANSWERS:
11-(D), 12-(D), 13-(B), 14-(A), 15-(A), 16-(B), 17-(B), 18-(B), 19-(D), 20-(B)

21- Fedrick Winslow Taylor’s Mechanism of Scientific Management includes

(A) Scientific task setting

(B) Planning the task

(C) Standardization of tools and equipments

(D) All of the above

22- Under the principles of effective ______, it is said that never delegate and disappear.
(A) Delegation

(B) Management

(C) Organisation
(D) Centralisation

23- The higher the ________ level of the employee, the lower the job satisfaction.
(A) Managerial

(B) Educational

(C) Satisfaction

(D) None of the above

24-________ is the result of human limitation to the span of management.

(A) Delegation

(B) Satisfaction

(C) Motivation

(D) Development

25- The different A’s of the service sector are

(A) Acceptability, Awareness, Answerability

(B) Acceptability, Awareness, Availability

(C) Administration, Awareness, Availability

(D) Acceptability, Acknowledgement, Availability

26- The external factor(s) that limit control is (are)

(A) govt. policies

(B) Market changes

(C) Economic changes

(D) All of the above

27- Communication barrier(s) in the international environment is (are)

(A) Loss by transmission

(B) Loss by poor retention

(C) Poor listening

(D) All of the above

28- Management is a creative and________process.

(A) Systematic

(B) Continuous

(C) Long

(D) None of the above

29- The old control technique(s) which were used through years is (are)
(A) Unity of policies

(B) Break-even analysis

(C) Budgetary control

(D) All of the above

30- What does a mission statement specify that the organization will achieve?
(A) Goals

(B) Profit

(C) Both (A) and (B)

(D) None of the above

ANSWERS:
21-(D), 22-(A), 23-(B), 24-(A), 25-(B), 26-(D), 27-(D), 28-(B), 29-(D), 30-(A)

31- ______ is a process of influencing people.

(A) Motivation

(B) Leadership

(C) Delegation

(D) Controlling
32- The following is (are) the element(s) of control
(A) Authority and knowledge

(B) Guidance and direction

(C) Constraint and restraint

(D) All of the above

33- Which type of strategies do professional managers help organizations in chalking out?
(A) Corporate

(B) Multi-disciplinary

(C) Both (A) and (B)

(D) None of the above

34- Limitation of control is (are)

(A) External factors

(B) Fixing of responsibility

(C) Internal factors

(D) Both (A) and (B)

35- MBO was invented by ________.

(A) Peter Drucker

(B) Koontz & O ‘Donell

(C) Henry Fayol

(D) None of the above

36- The relationship(s) for selecting the span of control would be:
(A) One to one

(B) Cross relationship

(C) Direct group

(D) All of the above

37- Management is said to be the combination of three factors, arts, science and the third is
(A) Profession

(B) Authority

(C) Communication

(D) None of the above

38- One of the popular forecast is

(A) Technological

(B) Economic

(C) Demand

(D) None of the above

39- Events are occurrences designed for ________ interests.

(A) Marketing

(B) Customer

(C) Both (A) and (B)

(D) Company

40- Limitation(s) of business planning is (are)

(A) Time Consuming

(B) Expensive device

(C) Heavy cost of planning

(D) All of the above

ANSWERS:
31-(B), 32-(D), 33-(A), 34-(D), 35-(A), 36-(D), 37-(A), 38-(C), 39-(A), 40-(D)
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