Chapter 5 Assignment

Q1. Writing: Communicating with Sensitivity and Tact [LO-1] Substitute a better phrase for each of
the following: (Each part is of 0.5 marks)

5-16. You claim that

Ans. According to the information provided...

5-17. It is not our policy to

5-18. You neglected to

Ans. It appears there was an omission in.

5-19. In which you assert

Ans. In which it was stated.

5-20. We are sorry you are dissatisfied

Ans. We regret your dissatisfaction

Q2. Writing: Demonstrating the “You” Attitude [LO-1] Rewrite these sentences to reflect your
audience’s viewpoint: (Each part is of 0.5 marks)

5-26. Your email order cannot be processed; we request that you use the order form on our
website instead.

Ans. Kindly utilize the order form available on our website for a smoother experience.

5-27. We insist that you always bring your credit card to the store.

Ans. Please bring you credit to the store for your convenience.

5-28. We want to get rid of all our 15-inch LCD screens to make room in our warehouse for the new
19-, 23-, and 35-inch monitors. Thus, we are offering a 25 percent discount on all sales of 15-inch
models this week.

Ans. We are now offering you a 25 percent discount on all sales of 15-inch models this week.

5-29. I am applying for the position of accounting intern in your office. I feel my grades prove that I
am bright and capable, and I think I can do a good job for you.

Ans. As an account intern i

5-30. As requested, we are sending the refund for $25.

Ans. Your requested details refund for $25 has been sent.

Q3. Writing: Emphasizing the Positive [LO-1] Revise the following sentences to be positive rather
than

negative: (Each part is of 0.5 marks)

5-36. You have not filled in every section of the questionnaire we sent you.
Ans. The questionnaire has not been completely filled.

5-37. It’s clear that you have not understood the question.

Ans. You may need some clarification on the question

5-38. It is very obvious that you are doing everything you can to avoid your responsibility for
refundin all my costs.

Ans. Please try to understand my situation and refund all my cost as soon as you
can.
5-40. You must understand that by using the mower without reading the instructions carefully
means that

you are very likely to damage the mower or possible cause injury to yourself through incorrect
operation.

Ans. It's
important to note that by reading the instructions carefully before using the
mower, you can help ensure both the mower's longevity and your safety during
operation.
Q4. Writing: Using Unbiased Language [LO-1] Rewrite each of the following to eliminate bias: (Each
part

is of 0.5 marks)

5-41. For an Indian, Maggie certainly is outgoing.

Ans. Maggie is certainly outgoing

5-42. He needs a wheelchair, but he doesn’t let his handicap affect his job performance.

Ans. He uses a wheelchair, but it doesn’t affect his job performance.

5-43. A pilot must have the ability to stay calm under pressure, and then he must be trained to
cope with any problem that arises.

Ans. A pilot must have the ability to stay calm under pressure, and then he must be trai cope with
any problem that arises.

Q5. Writing: Choosing Powerful Words [LO-4] Write a concrete phrase for each of these vague
phrases:

(Each part is of 0.5 marks)

5-49. Sometime this spring

Ans. In March, this spring

5-50. A substantial savings

Ans. Savings worth $2000

5-51. A large number attended

Ans. 350 attendees were present

Q6. Writing: Choosing Powerful Words [LO-4] Suggest short, simple words to replace each of the

following: (Each part is of 0.5 marks)

5-65. Inaugurate

Start

5-66. Terminate

End

5-67. Utilize

Use

5-68. Anticipate

Expect

5-69. Assistance

Help

Q7. Critique the Professionals (7.5 marks)

Ans.

Paragraph Structure:
The paragraph lacks clear unity and cohesion. While it touches on President Joe
Biden's statement about the Covid-19 pandemic, it does so in a somewhat disjointed
manner. There is no clear topic sentence that outlines the main point, and the
transition between the President's statement and the pandemic's impact is abrupt. The
paragraph could benefit from a more structured approach to present the information
logically and cohesively.
Sentence Structure:
The sentences are relatively easy to read and understand. However, there is room for
improvement in terms of varying the types and lengths of sentences to create a
smoother flow and rhythm. The sentences tend to be of similar length and structure,
which can make the paragraph feel monotonous. Additionally, the most important
idea, that President Biden believes the pandemic is "over," is not presented
prominently in the first sentence, which could lead to some confusion.
Word Choices:
There are several issues with word choices in this paragraph. Firstly, the use of
quotation marks around the word "over" in the first sentence is somewhat confusing
and unnecessary. Secondly, the repetition of phrases like "the pandemic is over" and
"problem with the virus" could be rephrased for better clarity and variety.
Additionally, the phrase "which has killed more than 1 million Americans" is factually
accurate but could be emotionally charged, and a different choice of words might
convey the gravity of the situation more effectively.