COMMUNICATION @

WORK PLACE
Apitha Bhat
Learning Attributes
Why and How of Communication
Seeing a Different Angle
The Non Verbal Cues
The Wonder of Words
Listening Quotient
Biz Writing
Email and e-tiquette
How n Why of Communication
A
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s
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Communication
Selfie
E
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c
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Communication
Style
A
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a
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SWOT
HOW WELL DO I COMMUNICATE...
SELFIE
The Chair
WHY DO I COMMUNICATE LIKE
THIS
STYLE
Communication Style
Assertive Communication
Takes responsibility
Takes initiative
Listens actively
Speaks up, is direct and constructive
Shows sincerity
Is solutions focused
Assumes a confident voice and body language
Addresses concerns directly to the source
Requests needs
Some Assertive
Messages
Yes, that was my mistake.
As I understand your point
Let me explain why I disagree with that point.
Lets define the issue and then explore some
options to help resolve it.
Please hear me out and then work with me to
resolve my concern.
It Isnt Just What You Say,
But How You Say It

Nonverbal Assertiveness
SWOT WHERE DO I
STAND????
Seeing a Different Angle
Perception
Presumption
Assumption
Video - Assumption
Assumption
Something taken for granted or accepted as
true without proof
Assumption?
Presumption
My Job???
Distorted
Communic
ation
Distraction
Presumptio
n
8/7/2014
17
Tear Me!!!
an idea that is taken to be true on the basis
of probability
Presumption?
Perception
Illusions
the way in which something is understood,
or interpreted
Perception?
One Leads to Another
Before meeting
the eye
Based on past
Assumption
Based on
information
received
But before
validating
Presumption
On Perceiving
Before and After
verifying
Perception
The Envelope!!!
SWOT WHERE DO I
STAND????
How do you Perceive Other?
What are ACTIONS
ACTION thus PERCEPTION
thus
IMAGE
Respons
es
Behavi
or
Words
Spoken
Communication and
Relationships
Communication
Pie
Non Verbal
Cues
Wonder of
Words
Listen Quotient
Communication Pie
Gestures 55%
Non Verbal Cues
(BEHAVIOR)
The First Seven Seconds
Respecting time; yours and others
Understanding the power of appearance
The attitude you are projecting
Losing people at 'hello'
The handshake; what, why and how
How prepared are you, really?
Consistency

Tonality 38%
Non Verbal Cues
(BEHVAIOR)
Create Me!
What influences the Listener?
Volume
Rate
Pauses
Silence
Ending of Sentences
Reinforce Tonality!!
Human Machines
Tone
According to Mehrabian tone affects 35-40% of
message communicated
Tone includes:
VOLUME
EMOTION or the Pitch
EMPHASIS or the Stress
Analyze This!!!
I told you to bring me a bunch of red roses not
lilies.
I told you to bring me a bunch of red roses not
lilies.
I told you to bring me a bunch of red roses not
lilies.
I told you to bring me a bunch of red roses not
lilies.
I told you to bring me a bunch of red roses not
lilies.
I told you to bring me a bunch of red roses not
lilies.
I told you to bring me a bunch of red roses not
lilies.
What are these sentences
expressing?
What would you like us to do now?


What would you like us to do now?


What would you like us to do now?

Improve Tonality
Be positive
Be inquisitive
Talk to them and not AT THEM
Understand Space
Animate your voice
Practice before expression if a difficult
conversation
Words 7%
Wonder of Words
Picture This!!
See, Explain n Do!
WORDS
Informs
Clarifies
Corrects
Provides
Feedback
Influences
Quiz
Strangler Vs Wrangler
Video
The power of Word
Words Influence!!
Perception Thought
Action Outcome
Listening Quotient
Count to win
Are you listening?
Listen to Respond
SWOT WHERE DO I
STAND????
Biz Writing
Medium the influencer!!
Again the Communication
Process!?!
Sender
Encoding
Message
Messag
e
Medium
/
Channe
l
Decoding
Message
Receiver
Feedback
Spoilt by Choices!
How to choose MEDIUM?
When Is Email the Right Medium?
Matters of relatively low importance. Its great for
sharing information. Its awful for important
conversations.
When Is a Phone Call the Right Medium?
You need to have a conversation. Its for matters
that are more important than you would send
through email.
When Is a Face-to-Face Meeting the Right
Medium?
When the conversation you need to have is really
important, you need a face-to-face meeting.

SWOT WHERE DO I
STAND????
MISS
COMMUNICATION!!
Call from CEO to manager:

Today at 11 oclock there will be a total eclipse of
the sun. This is when the sun disappears
behind the moon for two minutes. As this is
something that cannot be seen every day, time
will be allowed for employees to view the
eclipse in the parking lot. Staff should meet in
the lot at 10 to eleven when I will deliver a
short speech introducing the eclipse and give
some background information. Safety goggles
will be made available at a small cost.

Memo From manager to department head:

Today at 10 to eleven, all staff should meet in the
car park. This will be followed by a total
eclipse of the sun which will appear for two
minutes. For a moderate cost this will be made
safe with goggles. The CEO will deliver a short
speech beforehand to give us all some
information. This is not something that can be
seen every day.


Email From department head to floor manager:

The CEO will today deliver a short speech to
make the sun disappear for two minutes in the
form of an eclipse. This is something that
cannot be seen every day, so staff will meet in
the car park at 10 to eleven. This will be safe,
if you pay a moderate cost.

Call From floor manager to supervisor:

10 or 11 staff are to go to the car park where the
CEO will eclipse the sun for two minutes. This
doesnt happen every day. It will be safe and
as usual it will cost you.

Announcement From supervisor to staff:

Some staff will go to the car park today to see
the CEO disappear. It is a pity this doesnt
happen every day.

Effective Business
Communication
Structure
Clarity
Consistency Medium
Relevancy
Recency
Rule 0f 7+/_
2
Bloopers
Ouch Words!!
Uninterested
Chronic
Ultimate
Terrific
Accept and Except
Affect and Effect

Phrase them right!!
Supposed to: Do not omit the d. Suppose
to is incorrect.
Used to: Same as above. Do not write use to.
Toward: There is no s at the end of the word.
Anyway: Also has no ending s. Anyways is
nonstandard.
Couldn't care less: Be sure to make it
negative. (Not I could care less.)

Email Etiquette
Etiquette The Basics
Get to the point
Plain text still rules
Abbreviations
Smilies
Smilies
:-) Smiley Face
;-) Wink
:-| Indifference
8-) Eye-glasses
:-D Surprise
:-0 Yell
Email Threads
Include previous message when replying or
answering
Number your points if the email is complex
makes replying easier
Remove part of the thread as the email grows.
Dont
Dont Type in UPPER CASE
DONT forget to check for spelling and
grammar
DONT forward email without permission
DONT reply to all unless you are sending a
response appropriate for group viewing
DONT fill in the TO line until youve written
and proofed/edited your message

Dos
DO include a heading in the subject line and
make the subject line meaningful
DO personalize your message to the recipient
DO account for tone
DO look at your email address and determine
how it represents you
DO include your name or a signature with
additional details and contact information

Examples of bad emails
Remember these emails are fake!
To: Group@massmails.com
From: big@yahoo.com

Topic: Attn Marc

Subject:
This is for marc only and if you are not
him delete.

Marc the ballgame the other day was
just sweet , I know we are the best
team.

Marc you are the coolest!!!!!

Tim
To: Members@thelist.com
From: billy@hotmail.com

Topic: Officers Meeting (officers
only)

Subject:
I was emailing you to tell you that
we will have a meeting this
Thursday at MacDonald's.

We will be going over the months
community service projects.

See you there

Bob
President



Reasons why both were bad!
1
st
Email
The first email was just
plain rude and stupid
It is rude to fill up other
peoples emails with
personal stuff that you
could take the time to find
marcs email and email
him directly.
Also what if there were
people from other teams
reading that email.
Personal emails are
meant for personal
addresses!
2
nd
Email
This email might seem to
be ok but really it is not.
The non officers might
over look the topic read
the email and show up at
the meeting
Only to waste their time
and GAS!!!!!
If you want to email the
officers make a separate
list serve or put the emails
in, do not email the club
list serve.
Examples of good emails
Remember these emails are fake!
To: Group@massmail.com
From: Songsinger@email.com

Topic: problems at the club office

Subject:
This week the construction going
on around the office has been
sort of destructive.

The power has been cut at the
office and there is no power.

If you were planning on going by
the office to work on project
please try next week

Jan
To: Tech@ga4h.org
From: Robbie@robsworld.com

Topic: The web page assignments

Subject:
As you all know the deadline for
turning in you pages you are
designing is March 24
th

Please have these completed by
this time and up on FTP.

Hope everyone gets these done
ASAP

Robbie



Reasons why both are good!
1
st
Email
This email is
informative for all the
members
It also is meant for
everyone!
It in no way makes any
personal remarks
It is ok if you want to
add jokes or comments
that the whole group
understands.
2
nd
Email
This email is a perfect
example of a deadline
or meeting time email!
It was not sent for just
the select few but for
the entire club
Make sure if you email
at anytime you make
sure the email is similar
to these formats.
If not, thinks about
emailing it before you
fill up others inboxes!

Tips to better your EMAIL
Be informal, not sloppy
Keep messages brief and to the point
Use the blind copy and courtesy copy
appropriately
Don't use e-mail as an excuse to avoid
personal contact
When there is more than one recipient list
them alphabetically
Respond to emails within the day they are sent


SWOT WHERE DO I
STAND????
MY Individual Development
Plan
I need to improvise the following:






QUESTIONS?
Thank You