AIRLINE FAQ-EBIYAHE

3K/JQ (JETSTAR ASIA

AIRLINE PR (PHIL.AIRLINES) 5J (CEBU PACIFIC) PQ (PHIL.AIR ASIA) TR (TIGER AIRWAYS) M8 (SKYJET) SCOOT AIRLINES
AND JETSTAR)
DOMESTIC DOMESTIC/INTERNATIONAL DOMESTIC/INTERNATIONAL INTERNATIONAL INTERNATIONAL DOMESTIC INTERNATIONAL

YES, IT SHOULD BE
YES, IT SHOULD BE
YES, IT SHOULD BE YES, IT SHOULD BE PROCESS MORE YES, IT SHOULD BE
YES, IT SHOULD BE PROCESS YES, IT SHOULD BE PROCESS PROCESS MORE THAN
PROCESS MORE THAN 6 HRS PROCESS MORE THAN 6 THAN 6 HRS PRIOR PROCESS MORE THAN 6
MORE THAN 6 HRS PRIOR TIME MORE THAN 48 HRS PRIOR 24 HRS PRIOR TIME
REBOOKING PRIOR TIME DEPARTURE TO HRS PRIOR TIME TIME DEPARTURE HRS PRIOR TIME
DEPARTURE TO AVOID TIME DEPARTURE TO AVOID DEPARTURE TO
AVOID NO SHOW FEE PHP DEPARTURE TO AVOID TO AVOID DEPARTURE TO AVOID
FORFEITING OF TICKET FORFEITING OF TICKET AVOID NO SHOW FEE
1,500.00 FORFEITING OF TICKET FORFEITING OF FORFEITING OF TICKET
PHP 1,344.00
TICKET

YES, IT SHOULD BE
PROCESS MORE THAN 6 HRS
PRIOR TIME DEPARTURE TO
REROUTING NOT ALLOWED NOT ALLOWED NOT ALLOWED NOT ALLOWED NOT ALLOWED NOT ALLOWED
AVOID NO SHOW FEE PHP
1,500.00

YES, TICKET IS
REFUNDABLE WITH
APPLICABLE REFUND FEE
DEPENDS ON BOOKING YES, IT SHOULD BE
CLASS AND PROCESSING PROCESS MORE THAN
CANCELLATION/ SHOULD BE DONE MORE 24 HRS PRIOR TIME
NOT ALLOWED NOT ALLOWED NOT ALLOWED NOT ALLOWED NOT ALLOWED
REFUND THAN 6 HRS PRIOR FLIGHT DEPARTURE TO
DEPARTURE TO AVOID NO AVOID NO SHOW FEE
SHOW FEE WORTH PHP PHP 1,344.00
1,500.00
EXCEPT FOR All 'O and U
class are NON-REFUNDABLE

ticket issued within the day

VOIDING can be VOIDED but subject to NOT ALLOWED NOT ALLOWED NOT ALLOWED NOT ALLOWED NOT ALLOWED NOT ALLOWED
penalty PHP130.00/per ticket

RESERVATION ALLOWED NOT ALLOWED NOT ALLOWED NOT ALLOWED NOT ALLOWED NOT ALLOWED NOT ALLOWED

TRANFERABILITY NOT ALLOWED NOT ALLOWED NOT ALLOWED NOT ALLOWED NOT ALLOWED NOT ALLOWED NOT ALLOWED

ALLOWED ALLOWED
ALLOWED PROCESSING ALLOWED PROCESSING
ALLOWED PROCESSING ALLOWED PROCESSING PROCESSING SHOULD PROCESSING SHOULD
ALLOWED PROCESSING SHOULD SHOULD BE DONE 6 SHOULD BE DONE 6
SHOULD BE DONE 6 HOURS SHOULD BE DONE 6 HOURS BE DONE 6 HOURS BE DONE 6 HOURS
BE DONE 6 HOURS PRIOR HOURS PRIOR FLIGHT HOURS PRIOR FLIGHT
ADD ON CHILD PRIOR FLIGHT PRIOR FLIGHT DEPARTURE PRIOR FLIGHT PRIOR FLIGHT
FLIGHT DEPARTURE DIRECT DEPARTURE DIRECT DEPARTURE DIRECT
DEPARTURE/PROVIDED PNR DIRECT COORDINATE TO THE DEPARTURE DIRECT DEPARTURE DIRECT
COORDINATE TO THE AIRLINE COORDINATE TO THE COORDINATE TO THE
OF ACCOMPANIED ADULT. AIRLINE COORDINATE TO THE COORDINATE TO THE
AIRLINE AIRLINE
AIRLINE AIRLINE

ALLOWED ALLOWED
ALLOWED PROCESSING ALLOWED PROCESSING
ALLOWED PROCESSING ALLOWED PROCESSING PROCESSING SHOULD PROCESSING SHOULD
ALLOWED PROCESSING SHOULD SHOULD BE DONE 6 SHOULD BE DONE 6
SHOULD BE DONE 6 HOURS SHOULD BE DONE 6 HOURS BE DONE 6 HOURS BE DONE 6 HOURS
BE DONE 6 HOURS PRIOR HOURS PRIOR FLIGHT HOURS PRIOR FLIGHT
ADD ON INFANT PRIOR FLIGHT PRIOR FLIGHT PRIOR FLIGHT PRIOR FLIGHT
FLIGHT DEPARTURE/PROVIDE DEPARTURE/PROVIDE DEPARTURE/PROVIDE
DEPARTURE/PROVIDE PNR DEPARTURE/PROVIDE PNR OF DEPARTURE/PROVID DEPARTURE/PROVIDE
PNR OF ACCOMPANIED ADULT PNR OF ACCOMPANIED PNR OF ACCOMPANIED
OF ACCOMPANIED ADULT ACCOMPANIED ADULT E PNR OF PNR OF ACCOMPANIED
ADULT ADULT
ACCOMPANIED ADULT ADULT

possible for issuance

possible for issuance directly at possible for issuance directly at possible for issuance directly at
directly at system or
SENIOR CITIZEN system or backend with osca system or backend with osca id system or backend with osca id NOT ALLOWED NOT ALLOWED NOT ALLOWED
backend with osca id
id for domestic flight only for domestic flight only for domestic flight only
for domestic flight only

PWD/MILITARY/
not avaible in our end. It must be direct at the ticketing office of the airline.
STUDENTS
EXPECTANT
24-34 WEEKS WITH COMPLETE TRAVEL DOCUMENTS SUCH OBGYNE CERTIFICATE/ AIRLINE FORM (TO BE FILLED UP UPON CHECK IN ) Note: still discretion upon check in.
MOTHER

PROMOFARE
PR (PHIL.AIRLINES)
DOMESTIC
YES , this is applicable for one
time purchase per passenger allowed for add on and upgrading allowed for add on and upgrading
per sector , Baggage kgs
allowance will available
BAGGAGE
depends on the route of your
passenger and should be
process more than 6 hrs prior
time departure.
allowed for free but the seat
SEAT ASSIGNMENT assign will depend on the
booking class that they avail
NON REBOOKABLE/ NON REOUTABLE /NON REFUNDABLE FOR ALL AIRLINES.
3K/JQ (JETSTAR ASIA
5J (Cebu pacific) PQ (PHIL.AIR ASIA) TR (TIGER AIRWAYS) M8 (SKYJET) SCOOT AIRLINES
AND JETSTAR)
DOMESTIC/INTERNATIONAL DOMESTIC/INTERNATIONAL
allowed for add on
allowed for add on and baggage but Baggage
allowed for add on and allowed for add on and
upgrading of baggage kgs allowance will
upgrading of baggage but upgrading of baggage but
but Baggage kgs available depends on
of baggage but Baggage kgs of baggage but Baggage kgs Baggage kgs allowance Baggage kgs allowance will
allowance will available the route of your
allowance will available depends on allowance will available depends will available depends on available depends on the
depends on the route of passenger and should
the route of your passenger and on the route of your passenger the route of your route of your passenger
your passenger and be process more than
should be process more than 6 hrs and should be process more than passenger and should be and should be process
should be process more 24 hrs prior time
prior time departure. 6 hrs prior time departure. process more than 6 hrs more than 6 hrs prior time
than 6 hrs prior time departure. processing
prior time departure. departure.
departure. will be endorse to airline
customer service.
allowed and should be process should be process more should be process more should be process more
should be process more than 6
more than 6 hrs prior time than 6 hrs prior time than 6 hrs prior time not allowed than 6 hrs prior time
hrs prior time departure.
departure. departure. departure. departure.

FREE LIGHT SNACK OR

SANDWICH DEPENDS ON
MEALS NOT ALLOWED NOT ALLOWED NOT ALLOWED NOT ALLOWED NOT ALLOWED NOT ALLOWED
BOOKING CLASS OF THE
TICKET

Minor amendment
Minor amendment such as Minor amendment such such as TITLE /1-2
Minor amendment such as
TITLE / FIRST NAME 1 as TITLE /1-2 FIRST FIRST name
TITLE /1-2 FIRST name
LETTER ONLY ARE Minor amendment such as Minor amendment such as TITLE name CORRECTION/ADD CORRECTION/ADD
CORRECTION/ADD ON
ALLOWED WITH APPLICABLE TITLE /1-2 FIRST name /1-2 FIRST name ON SUFFIX/ ON SUFFIX/
SUFFIX/ INTERCHANGE
FEE OF PHP 1,100.00 per CORRECTION/ADD ON SUFFIX/ CORRECTION/ADD ON SUFFIX/ INTERCHANGE OF INTERCHANGE OF
OF NAME/ ADDING OF
PASSENGER/TICKET. INTERCHANGE OF NAME/ INTERCHANGE OF NAME/ NAME/ ADDING OF NAME/ ADDING OF Correction of name not
SECOND NAME ARE
NAME AMENDMENT CORRECTION IN ADDING OF SECOND NAME ARE ADDING OF SECOND NAME SECOND NAME ARE SECOND NAME ARE allowed/ Gender only
ALLOWED AND DIRECT
SURNAME/ADDING OF ALLOWED AND DIRECT ARE ALLOWED AND DIRECT ALLOWED AND DIRECT ALLOWED AND are allowed.
CORDINATE TO THE
SUFFIX /MORE THAN 2 CORDINATE TO THE AIRLINE . CORDINATE TO THE AIRLINE . CORDINATE TO THE DIRECT CORDINATE
AIRLINE. MAJOR
CORRECTION OF LETTERS / SUBJECT FOR AIRLINE SUBJECT FOR AIRLINE AIRLINE. MAJOR TO THE AIRLINE.
CORRECTION WITH FEE
ADDING OF SECOND NAME/ APPROVAL APPROVAL CORRECTION WITH FEE MAJOR CORRECTION
AND SUBJECT FOR
INTERCHANGE ARE NOT AND SUBJECT FOR WITH FEE AND
APPROVAL
ALLOWED. APPROVAL SUBJECT FOR
APPROVAL
 DOMESTIC BAGGAGE RATE

AIR ASIA/ZEST AIR/PHIL AIRASIA

UPON
AFTER ISSUANCE
Units ISSUANCE
20kgs 640
25kgs 840
30kgs 1040
40kgs 1240
NOTE : Rates are subject to change without prior notice.

CEBU PACIFIC/TIGERAIR/SEA AIR

UPON
AFTER ISSUANCE
Units ISSUANCE
20kgs 381.00 643.00
30kgs 784.00 1,282.00
40kgs 1,232.00 1,841.00
NOTE : Rates are subject to change without prior notice.
Add Baggage 6hrs prior ETD.

SKY JET
Units RATE
FEE at the airport 150 /kilo
10kgs 800.00 AIRLINE DISCRETION
20kgs 1,500.00
24hrs prior the flight departure
NOTE : In-house add on baggage / CSR
NOTE : Rates are subject to change without prior notice.
Add Baggage 6hrs prior ETD.

PHILIPPINE AIRLINES
10kgs 300.00
20kgs 450.00
30kgs 800.00
40kgs 1,300.00

Note; baggage purchased is one time courtesy only.

Add Baggage 6hrs prior ETD.
 AIRLINE
TERMINAL before COVID19
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efore COVID19
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Naia Terminal 4
Air Asia Zest
Cebu Pacific/Tiger airways DOMESTIC(DG)
Skyjet