Q:1 Dimension of supply chain performance matrix?

Ans: There are several dimensions used to measure supply chain performance. These are
typically captured in a balanced scorecard approach that considers different aspects of the supply
chain. Here are the most common ones:

 Cost: This dimension measures the total cost of operating the supply chain, including
procurement, production, transportation, and warehousing costs.
 Quality: This dimension measures the degree to which products and services meet
customer requirements.
 Time: This dimension measures the speed and responsiveness of the supply chain,
including order lead times, delivery times, and inventory turnover.

Supply Chain Performance Matrix

  Flexibility: This dimension measures the ability of the supply chain to adapt to changing
customer demands and market conditions.
 Reliability: This dimension measures the consistency and predictability of the supply
chain in terms of on-time deliveries and product quality.
 Customer Service: This dimension measures the level of service provided to customers,
including order accuracy, responsiveness to inquiries, and returns processing.

By considering all of these dimensions, businesses can get a holistic view of their supply chain
performance and identify areas for improvement.