BRANCH AUDIT

Branch: Store Hours:

Seating Capacity: No.of Staff:

Date of inspection: Inspected by:

CUSTOMER EXPERIENCE
Key Aspect Sub-section Rating
COMMUNICATION SKILLS Tom N Toms Spiels
Product and Company Knowledge
Handling Customer Complaints, Store Policies
HYGIENE & GROOMING Uniform
Makeup
Hair and nails
Demeanour
STORE AMBIANCE/ EXTERIOR Store Signage, Banners
Alfresco lay-out
Parking Area
STORE AMBIANCE/ INTERIOR Coffee and Pastry Smell
Lighting
Music and Acoustic
AC temperature
DINING AREA Store lay-out
Furniture maintenance
Standard Menu, POP, labels and other marketing
collaterals
MDs display (integrated design and function
Maintenance of floor surfaces, walls, ceilings and
other interior displays
POS/ BAR POS prices
TV menu
Bar organization *visible to customers
Availability of condiments and utensils
Display Chiller
Service Bar
COMFORT ROOM Proper sanitation, maintenance
PARTIAL SCORE
PRODUCTS/ QUALITY CONTROL
Key Aspect Sub-section Rating
 BRANCH AUDIT

PRODUCTS Product Knowledge

Ingredients (standard recipe, shelf life)
Dry goods storage (stock room organization)
Operational Methods and Personnel practices
QUALITY CONTROL Food Handling
Product Presentation
Serving Time
Standard utensils and takeout containers
Pest Control
EQUIPMENT MANAGEMENT Espresso machine (standard setting, condition)
Coffee grind (particles of coffee powder, condition)
Oven (standard setting, condition)
Butter warmer (water level, maintenance)
Water heater
Blender (standard setting, condition)
Bingsu machine (standard setting, condition)
Ice bin (standard setting, condition)
Ice maker
Fermentor
Chiller (standard setting, condition)
Freezer (standard setting, condition)
Water Filter machine
INVENTORY Dry goods
Local goods
Merchandise
Other company properties
Profit and Loss Statement (P&L)
PARTIAL SCORE
SALES & MARKETING
Key Aspect Sub-section Rating
SOCIAL MEDIA CONTENT Social Media Presenc/ Activities
Content/ Brand Alignment (Caption, Hashtags, Relevance)
Digital Materials (Quality and Lay-out)
Customer Support
PARTIAL SCORE
OVERALL SCORE
AUDIT FINDINGS AND CONCLUSION

 CUSTOMER EXPERIENCE
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 PRODUCTS/ QUALITY CONTROL

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 SALES & MARKETING

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AUDIT RECOMMENDATIONS

 CUSTOMER EXPERIENCE

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 PRODUCTS/ QUALITY CONTROL

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 SALES & MARKETING

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SCORE GUIDE:
1-Poor
2-Unsatisfactory
3-Satisfactory
4-Very Satisfactory
5-Outsanding