2010 International Conference on Data Storage and Data Engineering
E Governance
Tejas Marawar, Swapnil Kale, Ketan Araspure
Department of Computer Technology, Yeshwantrao Chavan
College of Engineering, RTM Nagpur University
Nagpur, Maharashtra, India.
tejas_m29@yahoo.com
s_p_kale@hotmail.com
ketan_araspure@yahoo.com
Abstract— In recent times, information technology (IT) has a District level and hope it will extend for the State as well as
tremendous influence on how different Indian Government National level.
departments operate. Governments around the world are
increasingly interested in the potential for delivering The basic services such as Ration card application,
government services through internet. Examples of substantial Pension, Agricultural services, Police records, Below poverty
transition to electronic service delivery can be found in some line(BPL) facilities, Medical help are very difficult to access
sectors in some countries, however most government services and avail. As about 70% of Indian population leave in villages,
have failed to evolve from enhanced information-based web these people have to come at the district place to avail the
pages. The failure to move from manual services to e-service services. And it is very inconvenient for them, so we propose
provision is most notable in the local government sector at the new concept of Common Service Centre (CSC). These
District Collectorate office at district level, despite numerous centres will be present at the grass hood level, having an officer
policies and hopeful deadlines imposed by governments at all in charge with a computer having an internet connection with
levels. This paper presents research, which examined the a software installed on it. The citizens can avail services at
current status of Nagpur District Collectorate Centre’s service these CSCs.
delivery, exploring the appropriateness of current e-Business
maturity models for evaluating the Progress of local Keywords- E-Governance; Common Service Centre (CSC);
governments making towards electronic service delivery. The Authority Centre; Server DB; National Old Age Pension Scheme
research involved an evaluation of local government service (NOAPS); National Informatics Centre (NIC).
center. In an effort to promote and enhance the use of web
sites, local governments have started to make non-integrated
moves toward e-Governance. One of the important factors to
provide efficient government services is availability of all I. INTRODUCTION
government services through a single point delivery platform. Accessing the government services in India is not that
The government departments should have an integrated much convenient and an easy task. The citizen need to go
platform with a secured access control system. It is thus through a long procedure, and has to spent a lot of time to get
important to design a coherent enterprise architecture
his work done at the government service centre such as
framework for the government departments. The aim of this
District Collectorate. We have studied the details of
research paper is to outline an effective enterprise architecture
framework and an innovative technological solution that can
accessing the services at the Nagpur District Collectorate.
serve as the common platform for provision of all government The services which we are going to handle are such as
services to the citizen of India. Ration card application, Agricultural Services, Police record,
BPL services, Pension scheme. The citizen need to spent a
The Authority Centre will receive the application lot of time to avail these services at the centre. And the same
from CSCs. A software should be developed for the Authority situation is all over across the India. The main reason we got
Centre which will be common for the highest authority to the for the late delivery is the Manual Government. As the
clerical staff. Now the application will be processed and the application is processed through many persons and
decision will be made for approval and disapproval, which will departments manually and thus taking a lot of time to
be sent back to CSC. Thus the citizen will come to know about complete. The Aim of this paper is to make all Government
the status of his application at the CSCs only. A website should services accessible to the common man in his locality,
be developed mainly for the Urban Citizens which are very through Common Services Centre (CSC) and ensure
much familiar to the Internet. The website will provide various efficiency, transparency and reliability of such services at
services easily to the citizens and they can access these services affordable costs to realise the basic needs of the common
anywhere, any time. These plans can be implemented at man.
978-0-7695-3958-4/10 $26.00 © 2010 IEEE 184
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DOI 10.1109/DSDE.2010.54
A. Aim of Standards formulation for e-Governance attributes to the quality of service, for example,
Applications[3] responsiveness of staff, convenience of office
• To ensure smooth flow of information between location, office hours and facilities at the service
citizen, business and Governments (State and centre
Central) by having interoperable systems which are • Long Queues: At any government service centre
scalable for future transaction volumes and there are so many long queues, and the citizens
frequencies. availing the services must go through that. So
• To make requirements and specifications available results in wastage of time.
in the public domain
• To promote reduction of effort (cost by variety
reduction) and risk leading to economic solution.
• To protect consumer interests by facilitating
adequate and consistent quality of Information and
Services with human centric design of systems.
• To provide users a common terminology and a
framework for communicating technologies across
different domains.
• To avoid Vendor lock-in.
B. E-Governance can be defined in many ways:
• E-Governance is a new word used to refer to the use
of information and communication technology to
provide and improve government services,
transactions and interactions with citizens,
businesses, and other arms of government.[1] Figure 1. Example of long queues.
• E-Governance means Innovation in Management
Quality in customer oriented services deliver at • Quality of overall governance, for example,
lower cost with best effective and efficient way by transparency, corruption, fairness of treatment,
using : quality of feedback, and levels of accountability.
E=MC3
E= e-Governance, These are some drawbacks which a common
M = Mass (people), citizen face everyday at government service center. Which
1st C = Computer, cause the wastage of precious time and money. These
2nd C = Connectivity, drawbacks can be overcome by E-Governance. The benefits
3rd C = Content/Information [2]. of the E-Governance are as follows.
Speed, Efficiency, Convenience, Increased
• E-Governance (short for electronic governance, also Transparency, Reduced corruption and Reduced cost of
known as e-government, digital government, online running these proves that the E-governance is better than the
government or transformational government) is a manual governance.
diffused neologism used to refer to the use of It is convenient and cost-effective for businesses,
information and communication technology to and the public benefits by getting easy access to the most
provide and improve government services, current information available without having to spend time,
transactions and interactions with citizens, energy and money to get it.
businesses, and other arms of government.[5] E-government helps simplify processes and makes
access to government information more easily accessible for
C. The drawbacks of manual Government: public sector agencies and citizens. For example, the
• Costs of accessing services, including the number Indiana Bureau of Motor Vehicles simplified the process of
and cost of trips required to complete a service, the certifying driver records to be admitted in county court
amount of bribes paid to complete the service proceedings. Indiana became the first state to allow
satisfactorily, and the waiting time at the service government records to be digitally signed, legally certified
centre. and delivered electronically by using Electronic Postmark
• Overall quality of service, rated by a five-point technology. In addition to its simplicity, e-democracy
scale, also including questions regarding likely services can reduce costs.
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The anticipated benefits of e-government include are not the total e-governance by them but in small steps
efficiency, improved services, better accessibility of public they are proceeding towards e-governance. Some of the
services, and more transparency and accountability. initiatives taken by some state governments are given in the
following table.
D. Origins of E-Governance in India
E. Some Initiatives of E-Governance in India
E-governance originated in India during the
seventies with a focus on in- house government applications TABLE I. SOME E-GOVERNANCE INITIATIVES [3]
in the areas of defense, economic monitoring, planning and
State/Union Initiatives covering departmental automation,
the deployment of ICT to manage data intensive functions Territory user charge collection, delivery of
related to elections, census, tax administration etc. The policy/programme information and delivery of
efforts of the National Informatics Center (NIC) to connect entitlements
all the district headquarters during the eighties was a Andhra Pradesh e-Seva, CARD, VOICE, MPHS, FAST, e-Cops, AP
online—One-stop-shop on the Internet, Saukaryam,
watershed. From the early nineties, e-governance has seen Online Transaction processing
the use of IT for wider sector applications with policy Bihar Sales Tax Administration Management Information
emphasis on reaching out to rural areas and taking in greater Chattisgarh Chhattisgarh Infotech Promotion Society, Treasury
inputs from NGOs and private sector as well. office, e-linking project
Delhi Automatic Vehicle Tracking System,
While the emphasis has been primarily on Computerisation of website of RCS office,
automation and computerization, state Endeavour’s to use Electronic Clearance System, Management
IT include forays into connectivity, networking, setting up Information System for Education etc
Goa Dharani Project
systems for processing information and delivering services. Gujarat Mahiti Shakti, request for Government documents
At a micro level, this has ranged from IT automation in online, Form book online, G R book online, census
individual departments, electronic file handling, and access online, tender notice.
to entitlements, public grievance systems, service delivery Haryana Nai Disha
Himachal Pradesh Lok Mitra
for high volume routine transactions such as payment of Karnataka Bhoomi, Khajane, Kaveri
bills, tax dues to meeting poverty alleviation goals through Kerala e-Srinkhala, RDNet, Fast, Reliable, Instant,
the promotion of entrepreneurial models and provision of Efficient Network for the Disbursement of Services
market information. The thrust has varied across initiatives, (FRIENDS)
Madhya Pradesh Gyandoot, Gram Sampark, Smart Card in Transport
with some focusing on enabling the citizen-state interface Department, Computerization MP State Agricultural
for various government services, and others focusing on Marketing Board (Mandi Board) etc
bettering. Maharashtra SETU, Online Complaint Management System—
Mumbai
The Indian government is using IT to facilitate
Rajasthan Jan Mitra, RajSWIFT, Lokmitra, RajNIDHI
governance. The IT industry is doing its bit to help as Tamil Nadu Rasi Maiyams–Kanchipuram; Application forms
public-private partnerships become the order of the day. related to public utility, tender notices and display
The last couple of years have seen e-governance North-Eastern Community Information Center. Forms available on
States the Meghalay website under schemes related to
drop roots in India. IT enables the delivery of government social welfare, food civil supplies .
services as it caters to a large base of people across different
segments and geographical locations. The effective use of
IT services in government administration can greatly
enhance existing efficiencies, drive down communication These many initiatives are taken by different state
costs, and increase transparency in the functioning of government. These are some of the Departments of state
various departments. It also gives citizens easy access to governments where E-governance is implemented. But this
tangible benefits, be it through simple applications such as is in a small scale, none of the states have implemented the
online form filling, bill sourcing and payments, or complex E-Governance for all the services. But Government of India
applications like distance education and tele-medicine. is trying for the complete E-Governance, through the portal
And now the latest Unique Identification Authority site the government is making aware the citizens about
of India (UIDAI) scheme launched under Nandan Nilekani, various services and how to access them.
which gives Unique Id to each and every citizen of India. It
will be a strong support to E-Governance in India.
F. Common Service Centre (CSC)
It is not true that the India is lagging behind in
accepting e-governance. But converting all the manual
services to e-services is a bit though job. It has been tried by The Common Service Centre is a primary centre at
many of the organization across the country and many State the village level. These centres will be present at the grass
Governments in India have taken step ahead for the hood level, having a officer in charge with a computer
development of E-governance in many of services. These having connected to internet with our software installed on
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it. The citizens can avail services at these CSCs only. At ACKNOWLEDGMENT
these CSC i.e. at village level we cannot expect to have the We wish to acknowledge The District Collectorate
continuous internet connection, thus we will provide a local Nagpur office’s staff for their great support in providing us
database which will store all the Applications that are knowledge and process about various services in which our
received from the Citizens. As soon as the internet research deals with. Also there is a large contribution of our
connection is available or at the end of the day he will send Teacher Guide Ms. Ankita Nidhi,and our Project Co-
the application to the Authority Centre located at a distance ordinator Mr. A. R. Patil. We are also thankful to our Head
place. of Department Mrs. M. Kshirsagar for their great support.
The diagram shows the how the data user to We also wish to acknowledge our college Yeshwantrao
authority centre through CSC. The user will apply for a Chavan College of Engineering, Nagpur for a handful
service at CSC then CSC will accept the application form support to our project.
and required documents from the user and pass it over to the
II. CONCLUSIONS
authority centre. The authority centre will verify the
applications and documents and do the necessary processes Going through the drawbacks of manual government, we
on it. Now the authority will take the decision for approval definitely need the implementation of E-Governance. And
or disapproval. The result will pass over to CSC and user with the E-governance we can avail the services in an easy
will come to know about the status of his application at and convenient manner. Thus we can conclude that:
CSC. Thus the services will be issued to the user at CSC E-Governance is not about ‘e’ but about governance !
only. E-Governance is not about computers but about
Citizens !
E-Governance is not about translating processes but
about transforming processes.
ACKNOWLEDGMENT
We wish to acknowledge The District Collectorate
Nagpur office’s staff for their great support in providing us
knowledge and process about various services in which our
research deals with. Also there is a large contribution of our
Teacher Guide Ms. Ankita Nidhi,and our Project Co-
ordinator Mr. A. R. Patil. We are also thankful to our Head
of Department Mrs. M. Kshirsagar for their great support.
We also wish to acknowledge our college Yeshwantrao
Chavan College of Engineering, Nagpur for a handful
support to our project.
REFERENCES
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http://www.india.gov.in/
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[7] Matthew Macdonald, ASP.NET-The Complete Reference,2008.
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