LogOn™ Technician’s Engine Diagnostics

Supplement
Version: 1.1
Released: May 5, 2021

Table of Contents
1 General Information .............................................................................................................................. 2
Obtaining Technician Password for LogOn .................................................................................. 2
Accessing LogOn and Engine Diagnostics ................................................................................... 3
2 Engine Diagnostic Functions................................................................................................................. 3
Engine Identification ...................................................................................................................... 3
Clear All Fault Codes .................................................................................................................... 4
Inducement Unlock ....................................................................................................................... 4
2.3.1 Performing Engine Inducement Unlock .................................................................................... 4
ECU Data Stored .......................................................................................................................... 5
Read Engine Parameters .............................................................................................................. 6
3 Urea Dosing Tests ................................................................................................................................ 7
Previous Test Results ................................................................................................................... 7
Viewing Test Results ..................................................................................................................... 8
UDST (Urea Dosing System Test) ................................................................................................ 9
UDPC (Urea Dosing Pump Check) ............................................................................................. 10
UDLC (Urea Dosing Leakage Check) ......................................................................................... 11
UDVC (Urea Dosing Volume Check) .......................................................................................... 13

LogOn™ Technician’s Engine Diagnostics Supplement Version 1.1 Page 1

1 General Information
The purpose of the document is to provide the Tigercat dealer technician sufficient information in order to
safely and properly conduct engine diagnostics using the LogOn™ system. This document provides
information for LogOn systems running firmware version 2.8.

Visit the Tigercat web page www.tigercat.com for LogOn training videos and additional information.

Note: This guide is primarily focused on the mobile or smartphone view of LogOn. The user may see a
different view on desktop computer. However, both will have the same functionalities.

Obtaining Technician Password for LogOn

Technicians can receive the LogOn technician’s password from RemoteLog™ remotelog.tigercat.com by
navigating to Settings, and then My Account and clicking on the request button.

Alternatively contact custserv@tigercat.com to obtain this password.

Note that this password expires annually. A new password is needed every year on January 6th.

LogOn™ Technician’s Engine Diagnostics Supplement Version 1.1 Page 2

 Accessing LogOn and Engine Diagnostics
For information on how to connect to LogOn via a
Wi-Fi network and getting access to these engine
diagnostics tools please read the ‘LogOn
Technician’s Guide’.
Main
Connect and log into LogOn using the tech
username and the appropriate password. menu

Select the settings gear icon from the main menu.

Next navigate to the Engine Diagnostics sub-menu
(Figure 1).

There are various panels available to the user.

These are Engine Identification, Clear All Fault
Codes, Inducement Unlock, ECU Data Stored,
Read Engine Parameter and several urea dosing
tests UDST, UDPC, UDLC and UDVC. Each of Sub-
these is described in detail in the sections that menu
follow.

Figure 1

2 Engine Diagnostic Functions

Engine Identification
Allows the technician to read engine specific information such
as, the ECU (Engine Control Unit) Software Version and the
ECU Serial Number.

Tap on the button to query for engine identifiers. The retrieved

information is shown in the current identifiers panel above the
button (Figure 2).

Note that the engine identifiers are read automatically when

the engine diagnostics sub-menu is visited.

Figure 2

LogOn™ Technician’s Engine Diagnostics Supplement Version 1.1 Page 3

 Clear All Fault Codes
Allows the technician to clear all currently inactive engine
fault codes.

To clear all fault codes tap on the button at bottom of the

panel (Figure 3). A progress indicator window will appear
and when done the results will be downloadable. The
results contain engine ECU information and the list of fault
codes that have been cleared.

Up to four previous executed results of clearing fault codes

may be reviewed (Figure 3). Tap on the download button to
view the results in detail.

Figure 3

Inducement Unlock
Upon direction from Tigercat Service a four digit security access code may be provided and used to
unlock the inducement of the engine once a malfunction has been resolved.

2.3.1 Performing Engine Inducement Unlock

To perform an engine inducement unlock, the
user needs to enter the 4 digit security code
obtained from Tigercat Service and then tap on
the unlock button (Figure 4). A pop-up will open
to show the progress of the process and the user
can cancel the process at any time by tapping on
Previous
the stop button.
results
When completed the user may download the panel
results by tapping the download button from the
pop-up (Figure 5). The document will be saved to
the user's mobile. Tap on the X located in the top
right corner to close the screen.

Previous attempts to execute engine inducement

unlocking may be reviewed from the results Enter
panel (Figure 4). security
code
Close
button
Unlock
button

Figure 4

Download
report

Figure 5

LogOn™ Technician’s Engine Diagnostics Supplement Version 1.1 Page 4

 ECU Data Stored
This diagnostics function allows the user to retrieve detailed data stored in the engine ECU. The report
generated contains the following information:
 Engine identifiers, type, serial number, software version
 Engine ECU flight recorder historical data over engine lifetime
 Active diagnostic fault codes

The ECU data report is in the PDF format for easy viewing and/or download on the user’s mobile device.
In addition to the PDF report the proprietary engine manufacturer data is placed within an encrypted
report which may be sent to Tigercat service for analysis. This report is not viewable by the dealer
technician.

To capture the ECU data report tap on the play button at the bottom of the panel (Figure 6). A pop-up
window will appear that will display the progress. Wait approximately 2 minutes for all the engine data to
be retrieved and the report to be generated. View the report by tapping on the download button.

Up to four previously captured reports may be downloaded from the results panel.

Previous
captured
reports

Capture engine
ECU data

PDF
report

Figure 6

LogOn™ Technician’s Engine Diagnostics Supplement Version 1.1 Page 5

 Read Engine Parameters
The read engine parameters panel allows for the technician to monitor engine ECU parameters in real-
time and plot them on a graph for diagnostic purposes. The user may select any number of parameters to
be monitored from a list. The sample rate and number samples collected will depend on the number of
parameters being monitored. In most cases the preferred method is to select the fastest sampling rate
and allow the system to determine the actual sampling rate.

While running the routine the real-time measured values of the parameters are plotted on a graph. The
plotting of new data points may be paused at any time to allow for closer inspection of the data by
panning left to right and scaling the plot (Figure 7). The data is not lost while pausing but rather continues
to be stored and available when the user resumes. The user may select which parameters are to
displayed or hidden on the plot while the system continues to capture all parameters. The user may stop
the reading of parameters at any time by tapping on the stop button. The measurements captured thus far
will not be lost but rather they will be collected into a downloadable report.

Stop
reading

Previous
results

Real-time
display of
parameters
Select
sampling
rate

Select
parameters
to be read

Select Select
quantity of parameters
samples displayed

Start real-time
capture

Scale plot or Pause Pan

expand to view left/right
in full screen

Figure 7

When all the data points have been captured the user may analyze the results plotted and/or download
the plot to their mobile device. This data can be easily forwarded to Tigercat for assistance in
troubleshooting.

LogOn™ Technician’s Engine Diagnostics Supplement Version 1.1 Page 6

3 Urea Dosing Tests
The urea dosing tests are routines that are run by the
engine ECU which may be used to diagnose and resolve
issues with the after treatment system (Figure 8). Four
different tests are provided which are described in more
detail in the sections that follow.

While running any of the test routines measurements are

collected for the pressure sensor, dosing valve, pump
control and reverting valve. The data are plotted on a
graph for analysis by a qualified technician.

Each test routine provides a pass or fail result or

indication what prevented the test from being run.

The results and measurement data captured are placed

into reports which the user may view or download on to
their mobile device.

Figure 8

Previous Test Results

The last four previous results are
stored on the LogOn system for each
test routine. These are listed within
the test routine panel. Each test result
is colour coded to indicate if it passed,
failed or was cancelled by the user Failed
(Figure 9).
Cancelled
Tap on the plus icon to expand the
short view of the results. Passed

Tap the view button next to the test

Expand
results to view and/or download the
view of
full test results.
results

Figure 9

LogOn™ Technician’s Engine Diagnostics Supplement Version 1.1 Page 7

 Viewing Test Results
When a test is run and completes the results are displayed on the screen. The results window provides
various options for viewing the measurements collected and test results (Figure 10). The plotted
measurements may be zoomed or panned for closer analysis. Zoom or pan by tapping on the dedicated
buttons below the graph or pinch the graph on a touchscreen device. The full screen view button allows
the user to view the expanded graph over the entire screen.

Pinch zoom
graph

Plotted
measurements

Select data
to be
displayed Plot of collected
measurements

Spreadsheet
with collected
Scale measurements
plot

Pan Full View

left/right screen overall Test report
view test result

Figure 10

The overall results of the test routine are shown when the i button is tapped. Tap on the download button
to retrieve a zip archive file containing several report files. A PDF file provides a graph of the plotted
measurements. A spreadsheet contains the measurement data. A second PDF file contains the test
report.

LogOn™ Technician’s Engine Diagnostics Supplement Version 1.1 Page 8

 UDST (Urea Dosing System Test)
Description
The Urea Dosing System Test is an automated procedure to check the overall DEF system for the
following information:
 Overall DEF system health
 Def pump performance
 System air ingression
 DEF injector functionality
 Reverting valve functionality

Warning
Do not carry out more than two consecutive UDST procedures. If it is necessary to carry out more testing,
the machine must first be run until the catalyst working temperature is reached. This can be determined
by monitoring the actual dosing quantity until it is greater than zero in normal operation for at least 10
minutes.

Preparation
Before the test may be run a short preliminary visual check must be made for excessive urea leakage or
crystallization, disconnected or damaged hoses. The software requests that the technician performs
these checks prior to running the test.

Start Test Conditions

The test will not be run if the engine is running or if the starting conditions are not met. Conditions which
may inhibit the test from running are:
 Active fault codes
 Low DEF tank level
 Low battery voltage
 Engine is running
 Exhaust temperature upstream is too high
 Urea dosing system is in de-freezing mode

Results
Once the test routine is completed after no more than 2 min 40 sec the system will evaluate the results
and produce a pass or fail result. The reasons for any failure are provided. The plot of the measured
parameters are presented to the user in a viewer, stored on the telematics module and available for
download to forward to Tigercat for support.

LogOn™ Technician’s Engine Diagnostics Supplement Version 1.1 Page 9

Running the Test
To start the UDST test routine tap on the play button below the previous results panel. Follow the
instructions displayed. The instructions guide the technician through the sequence described in Figure 11.

Figure 11

UDPC (Urea Dosing Pump Check)

The Urea Dosing Pump Check is an automated procedure to check the DEF system for issues on the
supply side of the dosing system. It can provide the following information:
 Pump specific health
 Filter health
 Pump inlet conditions
 Pump outlet conditions
 Filter health

Warning
Follow all directions prior to running UDPC. Unless directed otherwise always remove the dosing module
from the exhaust prior to executing the procedure.

Preparation
Before the test may be run a short preliminary visual check must be made for excessive urea leakage,
disconnected fittings or damaged hoses. The software requests that the technician performs these
checks prior to running the procedure. Next the dosing module needs to be dismounted from the exhaust
pipe. After doing so the nozzle tip and dosing module flange needs to be checked for deposits and
removed with water if found.

Start Test Conditions

The test will not be run if the engine is running or if starting conditions are not met. Conditions which may
inhibit the test from running are:
 Active fault codes
 Low DEF tank level
 Low battery voltage
 Engine is running

LogOn™ Technician’s Engine Diagnostics Supplement Version 1.1 Page 10

Results
Once the test routine is completed typically within 7 minutes the system will evaluate the results and
produce a pass or fail result. The reasons for any failure are provided. The plot of the measured
parameters are presented to the user in a viewer, stored on the telematics module and available for
download to forward to Tigercat for support.

Running the Test

To start the UDPC test routine tap on the play button below the previous results panel. Follow the
instructions displayed. The instructions guide the technician through the sequence described in Figure 12.

Figure 12

UDLC (Urea Dosing Leakage Check)

Description
The Urea Dosing Leakage Check is a procedure that performs a DEF pressure build up and stays
pressurized for a certain time. At this time the technician visually checks the dosing system for urea
leakages. DEF injection is not active during the test.

LogOn™ Technician’s Engine Diagnostics Supplement Version 1.1 Page 11

Preparation
Before the test may be run a short preliminary visual check must be made for excessive urea leakage,
disconnected fittings or damaged hoses. The software requests that the technician performs these
checks, prior to running the test.

Start Test Conditions

The test will not be run if the engine is running or if starting conditions are not met. Conditions which may
inhibit the test from running are:
 Active fault codes
 Low DEF tank level
 Low battery voltage
 Engine is running

Results
Once the test run completes the system will plot the measurements collected. The technician is
questioned if any leaks were observed in order to record if the test passed or failed. The plot of the
measured parameters are presented to the user in a viewer, stored on the telematics module and
available for download to forward to Tigercat for support.

Running the Test

To start the UDLC test routine tap on the play button below the previous results panel. Follow the
instructions displayed. The instructions guide the technician through the sequence described in Figure 13.

Figure 13

LogOn™ Technician’s Engine Diagnostics Supplement Version 1.1 Page 12

 UDVC (Urea Dosing Volume Check)
Description
The Urea Dosing Valve Check is an automated procedure that checks the injection quantity of the dosing
system by dismounting the dosing module and spraying into a measuring cup. The amount of injected
DEF should be within +/- 10% of the nominal value (Table 1).

Table 1

Total Quantity [g] Total Volume [mL]

Injection Time [s]
Minimum Nominal Maximum Minimum Nominal Maximum

180 315 350 385 289 321 353

Warning
Do not return the DEF fluid into the tank as it may be contaminated from its collection.

Preparation
Before the test may be run a short preliminary visual check must be made for excessive urea leakage,
disconnected fittings or damaged hoses. The software requests that the technician performs these
checks prior to running the test. Next the dosing module needs to be dismounted from the exhaust pipe.
After doing so the nozzle tip and dosing module flange needs to be checked for deposits and cleaned
with water to remove them. Finally the technician must collect the DEF fluid in a container and have a
means to measure its volume or mass.

Start Test Conditions

The test will not be run if the engine is running or if starting conditions are not met. Conditions which may
inhibit the test from running are:
 Active fault codes
 Low DEF tank level
 Low battery voltage
 Engine is running

Results
The test injects DEF fluid which the technician is responsible for collecting and measuring. The system
will ask the technician to enter the measured weight or volume of the DEF collected which the LogOn
system will evaluate to determine if the test passed or failed. The plot of the measured parameters are
presented to the user in a viewer, stored on the telematics module and available for download to forward
to Tigercat for support.

LogOn™ Technician’s Engine Diagnostics Supplement Version 1.1 Page 13

Running the Test
To start the UDVC test routine tap on the play button below the previous results panel. Follow the
instructions displayed. The instructions guide the technician through the sequence described in Figure 14.

Figure 14

LogOn™ Technician’s Engine Diagnostics Supplement Version 1.1 Page 14