CH 02

Place Slide Title Text Here
JOHN R. SCHERMERHORN, JR.

MANAGEMENT
12th Edition
Chapter 2
Management Learning
Past to Present
©2013 John Wiley & Sons, Inc. All rights reserved. 2-1
1-1
Planning
Place Ahead
Slide — Chapter
Title Text Here 2 Study Questions
1. What can be learned from classical management

thinking?
2. What insights come from behavioral management
approaches?
3. What are the foundations of modern management
thinking?
Chapter
Place Slide 2 Learning
Title Text Here Dashboard
1. Classical Management Approaches

1. Scientific management
2. Administrative principles
3. Bureaucratic organization
2. Behavioral Management Approaches
1. Follett’s organizations as communities
2. The Hawthorne studies
3. Maslow’s theory of human needs
4. McGregor’s Theory X and Theory Y
5. Argyris’s theory of adult personality
Chapter
Place Slide 2 Learning
Title Text Here Dashboard
3. Modern Management Foundations

1. Quantitative analysis and tools
2. Organization as systems
3. Contingency thinking
4. Quality management
5. Knowledge management and organizational learning
6. Evidence-based management
Figure 2.1 Major branches in the classical approach
to management
PlaceTakeaway 1: Classical
Slide Title Management Approaches
Text Here
• Four guiding principles of scientific management

(Frederick Taylor)
1. Develop for every job a “science” that includes rules of
motion, standardized work implements, and proper
working conditions.
2. Carefully select workers with the right abilities for the
job.
3. Carefully train workers to do the job and give them the
proper incentives to cooperate with the job “science.”
4. Support workers by carefully planning their work and
by smoothing the way as they go about their jobs.
©2013 John Wiley & Sons, Inc. All rights reserved. 6 2-6
Text Here
• Scientific management (the Gilbreths)

– Motion study
• Science of reducing a job or task to its basic physical
motions
– Eliminating wasted motions improves
performance
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• Practical lessons from scientific management

– Make results-based compensation a performance
incentive
– Carefully design jobs with efficient work methods
– Carefully select workers with the abilities to do
these jobs
– Train workers to perform jobs to the best of their
abilities
– Train supervisors to support workers so they can
perform jobs to the best of their abilities
Text Here
• Administrative principles (Henri Fayol) —

rules/duties of management:
Text Here
• Administrative principles (Henri Fayol)

– Scalar chain
• there should be a clear and unbroken line of
communication from the top to the bottom of the
organization
– Unity of command
• each person should receive orders from only one boss
– Unity of direction
• one person should be in charge of all activities with the
same performance objective
Text Here
• Bureaucratic organization (Max Weber)

– Bureaucracy
• An ideal, intentionally rational, and very efficient form
of organization
• Based on principles of logic,
order, and legitimate
authority
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• Characteristics of bureaucratic organizations:

– Clear division of labor
– Clear hierarchy of authority
– Formal rules and procedures
– Impersonality
– Careers based on merit
©2013 John Wiley & Sons, Inc. All rights reserved.

12 2-12
Text Here
• Possible disadvantages of bureaucracy:

– Excessive paperwork or “red tape”
– Slowness in handling problems
– Rigidity in the face of shifting needs
– Resistance to change
– Employee apathy
Figure 2.2 Foundations in the behavioral or
human resource approaches to management
Takeaway
Place 2: Behavioral
Slide Title Text HereManagement Approaches
• Organizations as communities
– Mary Parker Follett
– Groups and human cooperation:
• Groups allow individuals to combine their talents for a greater
good
• Organizations are cooperating “communities” of managers and
workers
• Manager’s job is to help people cooperate and achieve an
integration of interests
Takeaway
Place 2: Behavioral
• Organizations as communities
– Forward-looking management insights:
Takeaway
Place 2: Behavioral
• Hawthorne studies
– Initial study examined how economic incentives
and physical conditions affected worker output
– No consistent relationship found
– “Psychological factors” influenced results
Takeaway
Place 2: Behavioral
• Hawthorne studies (cont.)

– Social setting and human relations
• Manipulated physical work conditions to assess impact
on output
• Designed to minimize the “psychological factors” of
previous experiment
• Mayo and colleagues concluded:
– New “social setting” led workers to do good job
– Good “human relations” = higher productivity
Takeaway
Place 2: Behavioral
• Hawthorne studies (cont.)

– Employee attitudes and group processes
• Some things satisfied some workers but not others
• People restricted output to adhere to group norms
Takeaway
Place 2: Behavioral
• Lessons from the Hawthorne Studies:

– Social and human concerns are keys to
productivity
– Hawthorne effect — people who are singled out
for special attention perform as expected
Takeaway
Place 2: Behavioral
• Maslow’s theory of human needs

– A need is a physiological or psychological
deficiency a person feels compelled to satisfy
– Need levels:
• Physiological
• Safety
• Social
• Esteem
• Self-actualization
Figure 2.3 Maslow’s hierarchy of human needs
Takeaway
Place Slide2:Title
Behavioral Management Approaches
Text Here
• Maslow’s theory of human needs

– Deficit principle
• A satisfied need is not a motivator of behavior
– Progression principle
• A need becomes a motivator once the preceding
lower-level need is satisfied
– Both principles cease to operate at self-
actualization level
Takeaway
Place 2: Behavioral
• McGregor’s Theory X assumes that workers:

– Dislike work
– Lack ambition
– Are irresponsible
– Resist change
– Prefer to be led
Takeaway
Place 2: Behavioral
• McGregor’s Theory Y assumes that workers

are:
– Willing to work
– Capable of self control
– Willing to accept responsibility
– Imaginative and creative
– Capable of self-direction
Takeaway
Place 2: Behavioral
• Implications of Theory X and Theory Y:

– Managers create self-fulfilling prophecies: occurs
when a person acts in ways that confirm
another’s expectations.
– Theory X managers create situations where
workers become dependent and reluctant
– Theory Y managers create situations where
workers respond with initiative and high
performance
• Central to notions of empowerment and self-
management
Takeaway
Place 2: Behavioral
• Argyris’s theory of adult personality

– Classical management principles and practices
inhibit worker maturation and are inconsistent
with the mature adult personality
– Psychological success occurs when people define
own goals
Takeaway
Place 2: Behavioral
• Argyris’s theory of adult personality

– Management practices should accommodate the
mature personality by:
• Increasing task responsibility
• Increasing task variety
• Using participative decision making
PlaceTakeaway 3: Modern
Slide Title Management Foundations
Text Here
• Foundations for continuing developments in

management
Text Here
• Quantitative Analysis and Tools

• Analytics – the use of large data bases and
mathematics to solve problems and make informed
decisions using systematic analysis
• Typical quantitative approach to managerial problem-
solving
– Problem encountered, it is systematically analyzed,
appropriate mathematical models and computations
applied, optimal solution identified
Text Here
• Organizations as Systems
– System
• Collection of interrelated parts that function together
to achieve a common purpose
– Subsystem
• A smaller component of a larger system
– Open systems
• Organizations that interact with their environments in
the continual process of transforming resource inputs
into outputs
Figure 2.4 Organizations as complex networks of
interacting subsystems
Text Here
• Contingency thinking
– Tries to match managerial responses with
problems and opportunities
unique to different situations
– No “one best way” to manage
– Appropriate way to manage
depends on the situation
Text Here
• Quality management
– Managers and workers in progressive
organizations are quality conscious
• Quality and competitive advantage are linked
– Total quality management (TQM)
• an organization-wide commitment to continuous
improvement, product quality, and customer needs
• Comprehensive approach to continuous quality
improvement for a total organization
• Creates context for the value chain
Text Here
– Continuous improvement
• Continual search for new ways to improve quality
• Something always can and should be improved
– ISO certification
• Global quality benchmark
• Refine and upgrade quality to meet ISO standards
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• Knowledge Management and Organizational

Learning
– Knowledge management is the process of using
intellectual capital for competitive advantage
– Portfolio of intellectual assets include patents,
intellectual property rights, trade secrets, and
accumulated knowledge of the entire workforce
Text Here
• Learning organizations
– Organizations that are able to continually learn
and adapt to new circumstances
– Core ingredients include:
Text Here
• Evidence-Based Management
– Making management decisions on “hard facts” -
what really works instead of “dangerous half-
truths”—things that sound good but lack
practical validation

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Place Slide Title Text Here

JOHN R. SCHERMERHORN, JR.

1. What can be learned from classical management

1. Classical Management Approaches

3. Modern Management Foundations

• Four guiding principles of scientific management

• Scientific management (the Gilbreths)

• Practical lessons from scientific management

• Administrative principles (Henri Fayol) —

• Administrative principles (Henri Fayol)

• Bureaucratic organization (Max Weber)

• Characteristics of bureaucratic organizations:

©2013 John Wiley & Sons, Inc. All rights reserved.

• Possible disadvantages of bureaucracy:

• Hawthorne studies (cont.)

• Hawthorne studies (cont.)

• Lessons from the Hawthorne Studies:

• Maslow’s theory of human needs

• Maslow’s theory of human needs

• McGregor’s Theory X assumes that workers:

• McGregor’s Theory Y assumes that workers

• Implications of Theory X and Theory Y:

• Argyris’s theory of adult personality

• Argyris’s theory of adult personality

• Foundations for continuing developments in

• Quantitative Analysis and Tools

• Knowledge Management and Organizational

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