ENGINEERING WITH INTELLIGENCE

ISO 9001: 2008 Certified Company

ISO 9001:2008

QUALITY MANAGEMENT SYSTEM

QUALITY MANUAL

Copy No:

Date of Issue:

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 Insteel Engineers Pvt. Ltd.

Table of content

Sr.No. Table Of Content Page Nos. Doc. No. Rev

1 Table of content IEPL/Q/01 0
2 Amendment record sheet IEPL/Q/02 0
3 Introduction (1.0) IEPL/Q/03 0
4 Scope &Executions (2.0) IEPL/Q/04 0
5 Abbreviations (3.0) IEPL/Q/05 0
6 General requirements( 4.1) IEPL/Q/06 0
7 Documentation(4.2.1) IEPL/Q/07 0
8 Quality manual (4.2.2) IEPL/Q/08 0
9 Control of Documents (4.2.3 ) IEPL/Q/09 0
10 Control of Records (4.2.4) IEPL/Q/10 0
11 Management Commitment ( 5.1 ) IEPL/Q/11 0
12 Customer Focus ( 5.2 ) IEPL/Q/12 0
13 Quality Policy ( 5.3 ) IEPL/Q/13 0
14 Quality Objectives ( 5.4.1 ) IEPL/Q/14 0
15 Quality Management System Planning (5.4.2) IEPL/Q/15 0
16 Responsibility and Authority ( 5.5.1 ) IEPL/Q/16 0
17 Management Representative( 5.5.2) IEPL/Q/17 0
18 Internal Communication ( 5.5.3 ) IEPL/Q/18 0
19 Management Review ( 5.6 ) IEPL/Q/19 0
20 Provision of resources( 6.1) IEPL/Q/20 0
21 Competence, Training and awareness(6 .2.2) IEPL/Q/21 0
22 Infrastructure and Work Environment (6.3 & 6.4) IEPL/Q/22 0
23 Planning for product realization (7.1 ) IEPL/Q/23 0
24 Customer related processes(7 .2) IEPL/Q/24 0
Determination and review of requirements
25 IEPL/Q/25 0
related to product (7.2.1, 7.2.2)
26 Customer communication (7.2.3 ) IEPL/Q/26 0
27 Design and development (7.3 ) IEPL/Q/27 0
28 Purchasing ( 7.4 ) IEPL/Q/28 0
Control of production and service provision
29 IEPL/Q/29 0
(7.5.7 )
30 Validation of processes(7 .5.2) IEPL/Q/30 0
31 Identification and traceability (7.5.3 ) IEPL/Q/31 0

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32 Customer property ( 7.5.4) IEPL/Q/32 0
33 Preservation Of product (7.5.5) IEPL/Q/33 0
Control of monitoring and measuring instruments
34 IEPL/Q/34 0
(7.6)
35 Measurement analysis and improvement ( 8.0 ) IEPL/Q/35 0
36 Customer satisfaction( 8.2.1) IEPL/Q/36 0
37 internal audit (8.2.2) IEPL/Q/37 0
Monitoring and Measurement of processes
38 IEPL/Q/38 0
(8 .2.3)
39 Monitoring and Measurement of Product (8.2.4) IEPL/Q/39 0
40 Control of Non-conforming Product (8.3 ) IEPL/Q/40 0
41 Analysis of Data (8.4) IEPL/Q/41 0
42 Continual Improvement ( 8.5.1 ) IEPL/Q/42 0
43 Corrective Action ( 8.5.2 ) IEPL/Q/43 0
44 Preventive Action ( 8.5.3) IEPL/Q/44 0
45 List of procedures IEPL/Q/45 0
46 List of formats IEPL/Q/46 0
47 Annexure A IEPL/Q/47 0

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Amendment record sheet

Document Ref. Page Nature of New Rev

Sr.No. Date Approved By
No. Nos. amendment No.

1.

2.

3.

4.

5.

6.

7.

8.

9.

10.

11.

12.

13.

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IEPL/Q/03, Rev.00, 14.06.2016

Introduction
INTRODUCTION

INSTEEL ENGINEERS PVT LTD is an ISO 9001:2008 certified company for Engineering
Consultancy Services established in the year of 2008. We are leading & recognized
engineering service provider for Structural Steel Design and Detailing, Rebar and BBS
Design and Detailing, Building Information and Modeling (BIM), Insteel Projects
(Fabrication and Erection Works).

Our brand is built on our commitment to total quality, timely delivery and customer
satisfaction. With a strong capable team, we handle all types of projects and deliver
highest quality of error free construction drawings. We use the latest software & hardware
to provide best services to ever increasing expectations of our clients.

Insteel Engineers’ strength lies in its knowledge, experience and skilled manpower with
exposure to international standards. Our strong quality policy is geared towards global
needs. A positive approach coupled with best services has gained confidence of our
clients. We are committed to create and maintain strong customer relations through
professional approach. Customers get back to us with repeat orders because of our
commitment to quality & delivery.

Quick response, quality work, timely delivery and cost effective solution make us a
desirable destination amongst the Engineering & Detailing firms. We aim to create
mutually beneficial and long term business relation with our clients.

Insteel Engineers Pvt. Ltd is a member of AISC (American Institute of Steel Construction)
and NISD (National Institute of Steel Detailing)

Corporate office:

804, the Ambience Court, Opp RTO Office,

Sector 19D, Vashi, Navi Mumbai, Maharashtra 400703

Regional office:

804, the Ambience Court, Opp RTO Office,

Sector 19D, Vashi, Navi Mumbai, Maharashtra 400703

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IEPL/Q/04, Rev.00, 14.06.2016
Scope and Exclusions
2.0 SCOPE AND EXCLUSIONS

Scope:

Structural Steel Engineering (Fabrication, Erection and Coating), Engineering

Consultancy, Building Information Modeling (BIM), Roofing and Cladding in
developmental projects.

Exclusion:

Clause 7.3 is excluded from scope of this manual as process design is by client and the
construction is as per drawings provided by clients. All other clauses of ISO 9001:2008
quality Management System are applicable to the current level of operations of the
organization.

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IEPL/Q/05, Rev.0, 14. 06.2018
Abbreviations
3.0 TERMS & DIFINITIONS ABBREVIATIONS

Sr.No. Abbreviations Description

1 ARS Amendment record sheet

2 Dir Director
3 Doc Document
4 ML Master List
5 M/C Machine
6 MR Management representative
7 MRM Management Review meeting
8 N.A. Not Applicable
9 No (s) Number (s)
10 NC non Conformance
11 QAF Quality Assurance Format
12 QAL Quality Assurance List
13 QAP Quality Assurance procedure
14 QAR Quality Assurance Record
15 QMS Quality Management System
16 QP Quality Plan
17 QSAR Quality System audit report
18 Qty Quantity
19 Reqd Required
20 Specs Specification
21 Sr. No. Serial Number
22 WI Work Instruction
23 & And

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IEPL/Q/07, Rev.0, 14. 06.2018
Documentation
4.2.1 DOCUMENTATION

Documentation is developed in line with the requirements of standard. This consists of:

• Statement of Quality Policy

• Quality Objectives

• Apex Quality Manual

• Procedure Manual

• Work instructions where ever necessary

• Records [Formats, registers etc.]

Documents of external origin but followed by the organization are also addressed as part
of documentation. The details are as shown under '4.2.2 - Quality manual'

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IEPL/Q/08, Rev.0, 14. 06.2018
Quality Manual
4.2.2 QUALITY MANUAL

The organization has established, documente4 implemented and maintained the quality
management system as per ISO 9001:208 requirements. The quality manual cross refers
to all the supporting procedures, work instruction and related records.

The QMS has been documented in following three levels:

Level - 1: Quality Manual describing overall management system of the company

And lays down policies as required by ISO 9001: 2008.

Level - 2: Quality Procedures for cross functional activities.

Level - 3: WI for performing the individual activities, where required.

Level- 4: Forms, Formats & Registers used for recording measurements, observations and
other Quality related data

Documentation Pyramid:

The organization has identified Marketing Purchase, Store, site execution and Quality
Assurance as processes needed for the quality management system. The system has
been implemented throughout the organization.

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IEPL/Q/09, Rev.0, 14. 06.2018
Control of Documents
Control
4.2.3 CONTROL OF DOCUMENTS

• Sequence and interaction of the process are identified and given with this Quality
Manual [Annexure l] this shall take care of the control of processes effectively.

• Document Control procedure [IEPL/P/01] established is applicable to all

documents described in this manual and to various external documents used in
the company.

• All documents are approved by the director for adequacy prior to issue. Changes
to documents are reviewed, approved / re approved and updated as per this
manual.

• All changes and current revision status is identified and available in ARS. Relevant
documents are available at point of use.

• Documents of external origin, catalogues, drawings, formats, procedures,

standards used in the company are as listed in [IEPL/L/l0].

• Documents are legible and readily identifiable by its unique identification number
and revision Number

• Obsolete documents are destroyed to avoid unintended use/or marked obsolete

document if required

IEPL/Q/10, Rev.0, 14. 06.2018

Control of Records
4.2.4 CONTROL OF QUALITY RECORDS

Quality system records in the company are maintained in relevant formats, registers and
files etc. using suitable identification nos. MR / Concerned departments generating these
records own responsibility for keeping it legible and retrievable. The procedure for
controlling these records is documented [IEPL/P/02].

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IEPL/Q/11, Rev.0, 14. 06.2018
Management Commitment
5.1 MANAGEMENT COMMITMENT

The Top Management of INSTEEL ENGINEERS PVT LTD is committed to the policies set forth
in this manual and supporting documentation. This commitment is demonstrated by
continual use of the Quality Policy and Quality Objectives as guiding principles in the
conduct of the routine and strategic business.

The management is also ensures that while keeping customer satisfied the regulatory and
legal requirements are complied. The means of setting objectives, providing resources,
directing, monitoring, and controlling the organization in a continual improvement model
based on PDCA principle and as described in this manual. A structured way of
discharging above intent is shown in organization chart of INSTEEL ENGINEERS PVT LTD.

IEPL/Q/12, Rev.0, 14. 06.2018

Customer Focus
5.2 CUSTOMER FOCUS

The management ensures that the organization remains customer focused by

understanding:

• The Market / industry / Social / Economic conditions and requirements.

• The present and future needs of customers.

• Identifying the requirements of the customers and fulfilling them with the aim of
enhancing customer satisfaction.

• Global technological advancement in the field of infra project management in

Structural Steel Design and Detailing, Rebar and BBS Design and Detailing, Building
Information and Modeling (BIM), Insteel Projects (Fabrication and Erection Works).

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IEPL/Q/13, Rev.0, 14. 06.2018
Quality Policy
5.3 QUALITY POLICY

We, at Insteel Engineers Private Limited (IEPL), dedicate our resources and
engineering proficiency coupled with latest technology for satisfying our
Customers by providing excellent Structural Engineering Consultancy services as
desired.

We strive for continual improvement in our Quality Management System through

constant review and quality control checks of our service delivery processes to
become one of the best Service Providers in Structural Engineering Consultancy
Solutions.

आमचे गण
ु व�ा धोरण

ईनस्टील इंिजिनअसर् कंपनी मध्ये कायार् िन्वत असणारे आम्ही सवर् जण आमच्या सवर् ग्राहकांना
उच्च दजार् च्या संरचना अिभयांित्रक� सेवा प्रदान क�न त्यांच्या प्रकल्पांच्या यशस्वी पत
ू �साठी
आिण त्यायोगे त्यांच्या समाधानासाठी वाह� न घेण्यास वचनबध्द आहोत.
आम्ही आमच्या सेवा प्रणालीचे सतत पुनिवर् लोकन-समी�ा क�न त्या प्रणालीत सवर् ग्राहकांना
सेवा समाधान प्रदान करण्यासाठी अखंिडत सुधारणा घडवुन आणन ू या कंपनीला संरचना
अिभयांित्रक� सेवा प्रदान करणार्या आदशर् संस्थांमध्ये समािव� करण्यासाठी सतत प्रयत्न
शील आहोत.

(राजू जगताप)
व्यवस्थापक�य संचालक

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Health Safety & Environment Policy:

We at INSTEEL shall strive to enhance customer delight by executing infra projects

through the adoption of following 3C & 3S principle:

• Create the services of competent and qualified human resources, to

ensure a best quality of result.

• Craft all the services and activities assigned by the company are in
accord with our customer requirements.

• Continuous Progress & efficiency of our business, and boost of our

specialization & entire service quality.

• Setup quality knowledge at all levels within the organization.

• Secure and build up business personnel in the achievement of quality work

and accepting of the quality system, with a meticulous value on
employees.

• Sustain the entire quality system requirements, are being satisfied and that
the system is persistently reviewed in order to progress its values.

INSTEEL management is committed to continually improve the effectiveness of

the quality management system ISO 9001:2008

R.P. Jagtap
Managing Director

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IEPL/Q/14, Rev.0, 14. 06.2018
Quality Objectives
5.4.1 QUALITY OBJECTIVES

The above policy will be implemented by achieving following objectives:

1) To increase sale 50 % per year

2) To give 24 hrs. Training per year to all staff.

3) 100 % adherence to the delivery schedule.

4) Achieve 100% customer satisfaction index with following terms.

a) Quality Policy is communicated and explained to all employees of
the organization.
b) Quality Policy is displayed at all important places of office.
c) Quality objectives are derived from quality policy.
d) Suitability of Quality Policy & objectives reviewed during
Management Review.

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IEPL/Q/15, Rev.0, 14. 06.2018
Quality management system planning

5.4.2 QUALITY MANAGEMENT SYSTEM PLANNING

The management is overall responsible for effective planning implementation and

maintenance of Quality Management System.

The following criteria will be considered as input to the planning:

• Quality policy and objectives.

• Customer feedback .and suggestions
• Need and expectation of the customer.
• Standards and requirements of the industry.
• Global economy and industry growth
• Technological advancement and innovations
• Perceived opportunities and threats by doing a SWOT analysis.
• Any changes affecting QMS.

Based on above, the management works on the following parameters:

• Further skill set, training and expertise needed.

• Budgetary and personnel needs.
• Measurements of progress.
• Any additional resource needs.
• Need for process improvement if any.
• Need for documentation and records.

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IEPL/Q/16, Rev.0, 14. 06.2018
Responsibility and Authority

5.5.1 RESPONSIBILITY AND AUTHORITY

The responsibility and authority for processes and services will be clearly defined in the
organization documentation. Management will ensure that responsibility and authority
commensurate with the scope of each job title. Organization chart is as given below.

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IEPL/Q/17, Rev.0, 14. 06.2018
Management Representative

5.5.2 MANAGEMENT REPRESENTATIVE

Mr. Jitendra Kantak is appointed as Management Representative. In addition to his

current responsibilities he will be responsible for:

• Establishment, implementation and functioning of the Quality Management

System by monitoring on a day to day basis.

• Reporting to the directors about the performance of quality management system

and need for improvement.

• Planning and conduct internal audits identify non-conformities and results of

internal audits and report to the top management.

• Planning and organizing management review meetings and ensure that meeting
is conducted to discuss agenda as per standard.

• Monitoring proper implementation of corrective and preventive actions as per

quality procedures and verify effectiveness.

• Promoting awareness on customer requirement and customer focus throughout

the organization.

IEPL/Q/18, Rev.0, 14. 06.2018

Internal Communication

5.5.3 INTERNAL COMMUNICATION

The internal communication is ensured between various departments and levels

regarding the process of the Quality Management System and their effectiveness by the
following means:

Top to Bottom Communication is carried out by the way of informal daily meetings with
employees and the director. Since the organization has limited number of employees,
the employees have direct access to the top management and interact directly for any
of the operational issues. Management is accessible and bottom to top communication
is carried out on specific request of the employee with the
Director, Peer to Peer communication is carried out through informal discussion email /
phone etc. Effectiveness of communication is assessed through internal audits and in
MRM.

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IEPL/Q/19, Rev.0, 14. 06.2018
Management Review

5.5.3 MANAGEMENT REVIEW

The management review is done through management review meetings which are
chaired by the director and attended by all process owners. M.R. organizes the
management review meetings for reviewing quality system, improvements, its continuing
suitability and effectiveness at least once in six months. Management review findings and
recommendations are recorded in Doc: IEPL-R-O2.

The meetings also reviews customer complaints, trends in achieving quality objectives,
review training Process , resources planning , internal audit results, supplier performance,
customer complaints & feedback, process performance, corrective and preventive
action taken.

Review Input:

The points for discussion during the Management Review Committee shall as a minimum,
include the following:

• Quality policy and quality objective

• Customer Feedback / Complaint,
• Process performance and service conformity,
• Status of Preventive and Corrective Actions,
• Follow-up actions from previous Management Reviews,
• Changes that could affect the Quality Management System and
• Recommendations for further improvement.
• Result of internal audits
• Supplier performance

Review output:

The outcome of Management Review Meeting indicates on the following:

• Improvement of the effectiveness of the Quality Management System and its

Processes,
• Improvement in products or services related to Customer requirements and
• Resource needs as appropriate. [DOC Ref no IEPL/P/03]

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IEPL/Q/20, Rev.0, 14. 06.2018
Provision of Resources
6.1 PROVISION OF RESOURCES

The top Management ensures the availability of resources i.e. Man, Material, Machine,
Method
Environment, and Infrastructure for:

• Implementing and Maintaining the Quality Management System.

• Improving the effectiveness of Quality Management System continually and

• Enhancing Customer satisfaction.

H.R. Manager under guidance of the Regional head / Director is overall responsible for
implementation of this procedure.

HR Manager is responsible for guiding and advising the organization on human resource
matters as well as maintaining personnel records.

The selection and assignment of personnel to ensure applicable competence is on the

basis of education, training and experience. There is effective delegation and
communication of responsibilities and authorities for all critical levels and function to
facilitate efficient operation of the organization.

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IEPL/Q/21, Rev.0, 14. 06.2018
Competence Training and Awareness

6.2 COMPETENCE TRAINING AND AWARENESS

The main focus is to increase the competency level of the employees within the
organization. To achieve this, the following shall be carried out:

• Determine the required competency level for all jobs affecting quality before
allocating the job to personnel.

• Identify the type of input to be given either On-the-Job training or Class-Room

Training etc.

• Provide the relevant inputs.

• Measure the effectiveness of training over a period of time. The effectiveness of

the training is measured though feedback questionnaire or by organizing onsite
demonstration by the trainee on the subject for which they have traine4 client
feedback or practical inspection and assessment whichever is practical.

• Ensure that the relevant personnel understand the importance of contribution in

business goals, quality policy and objectives.

• Ensure that the personnel are aware of the relevant objectives and the achieve
them.

• Ensuring availability and maintenance of records that indicate the experience of

the personnel performing work-affecting quality.

REFERENCE: Training Procedure Ref: IEPL-P-04

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IEPL/Q/22, Rev.0, 14. 06.2018
Infrastructure & Work Environment

6.3 INFRASTRUCTURE
The infrastructure (workspace, hardware, software, tools, standard communication and
facilities) required to satisfy the organization's products and services are determined. The
infrastructure requirements are established. Resources are identified and are provided so
as to ensure optimum performance of the organization and ensuring a productive work
environment for the employees.

6.4 WORK ENVIRONMENT

HR head ensures that suitable work environment is provided to the personnel for
performing work affecting quality. They will also ensure that a cohesive, transparent and
progressive work culture is developed in the organization.

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IEPL/Q/23, Rev.0, 14. 06.2018
Planning for product realization
7.1 PLANNING FOR PRODUCT REALIZATION

Top management plans processes needed for product / service realization. Project
Planning is carried out by the planning engineers:

On the basis of work order received from the customer, the planning engineer studies the
customer requirement, drawings and other details provided. Based on this material
requirement and manpower requirement is assessed for completion of contracted work.
On the basis of planning the customer is informed the proposed completion date by
forwarding a schedule for execution of the work. The purchasing process is also initiated
if required for the work order. The complete flow process chart for the product realization
is given in Annexure A.

IEPL/Q/24, Rev.0, 14. 06.2018

Customer related processes
7.2 CUSTOMER RELATED PROCESSES

The director and marketing in-charge are overall responsible for this customer related
processes.

IEPL/Q/25, Rev.0, 14. 06.2018

Determination and review of
Requirements related to products

7.2.1 REQUIREMENTS RELATED TO PRODUCTS

It is ensured that the job requirements are adequately defined documented and
checked whether feasible and required.

Design and drawings and other specifications related to the project are obtained from
the customer in writing either through email or in paper form. In case customer quotes
the same verbally the same is to be confirmed with the customer by sending a
confirmation email or suitable communication.

Statutory and regulatory requirements if any are addressed properly and arc met with
and required license are obtained where ever required.

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7.2.2 REVIEW OF REQUIREMENTS RELATED TO PRODUCTS/SERVIECE

Any differences in the offering of the organization and expectations of the customers are
suitably reviewed and are resolved / amended on a case to case basis and it is made
sure that no work order is accepted before detailed discussions with technical and
commercial employees are carried out about economic and technical feasibility of the
requirements.

IEPL/Q/26, Rev.0, 14. 06.2018

Customer communication
7.2.3 CUSTOMER COMMUNICATION

To ensure effective customer communication to the Customer, the project / Planning

engineer carryout either one to one communication with the customer through email or
telephone and the
Director communicates wherever is required to communicate with the customer.
Customer Feedback Customer Complaint etc. are the methodology for capturing
customer communication. I.e. from customer to the organization.

References: IEPL -P- 07: Customer feedback and customer complaint procedure.

IEPL/Q/27, Rev.0, 14. 06.2018

Design & Developments
7.3 DESIGN & DEVELOPMENTS

This clause is not applicable and exclusion is claimed as work is carried out as per
the design/drawing given by customers.

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IEPL/Q/28, Rev.0, 14. 06.2018
Design & Developments
7.4 PURCHASING

Purchasing Process:

Raw material purchase and non-trading purchases are made from the approved
suppliers, A List of approved supplier is prepared. Vendors are classified into three
categories namely Au B and C. This classification is based on track records and suitability
with the organization.
A system is being used to evaluate 'A' listed supplier every year.

Purchasing Information:

Purchasing information states the details of the requirements, specifications and delivery
dates etc.

Verification of purchased Products

The orders are reviewed for adequacy of specified requirements prior to release.
The list of approved suppliers is maintained and is annually updated based on the
evaluation of the performance of suppliers.

Products

All the consumables / parts / sub-assemblies / components are procured from the list of
approved suppliers and parameters for verification of purchased products are identified.
Whenever a purchased product arrives, inspections are carried out either at supplies
workshop/ go down or site.

Evaluation criteria are quality of supply and timely supply of required resources etc. as
per the supplier evaluation form. Records are maintained as detailed in the procedures.

References:

IEPL-P-05: Procedure for Purchasing

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IEPL/Q/29, Rev.0, 14. 06.2018
Control of Production and service provision

7.5.1 CONTROL OF PRODUCTION AND SERVICE PROVISION

In fabrication and construction of pipeline and piping project, products are produced
at project site. The quality of the product is controlled by the control of processes,
which develops the product. A brief is given below.

Sr.
Process Description Responsibility Reference Documents
No.
Site Mobilization Project manager
Labour license and statutory Labour License,
Site/ HO Admin
norms Statutory Documents

Project manager, QA-

Outsourced agency Assessment or
QC Egg, Purchase
identification out sourced process
manage

Welding process
qualification Welder QA-QC Engineer WPS, PQ& WPQ
qualification
WPS, PQ& WPQ,
NDT techniques QA-QC Engineer
QAP,ITP
Inspection of inward, in
QA-QC Engineer QAP, ITP
process, final product
QA-QC Engineer, site
Project Testing of the pipe loops test pack files
1 engineer
Execution
Safety Induction of labor,
Safety officer Safety Manual
staff
Safety committee
formation, lob hazard
analysis, tools tackles
Safety Manual, SOP for
inspection, housekeeping, Safety officer
safety,
Observation and
rectification of unsafe act,
unsafe condition
Registers soft copies of
inward outward material
Storekeeper inward outward
Record, inventory records
material status
Drawings, QAP, ITP,
Execution of the
Site Engineer, project Work Instruction
mechanical and related
manager manual, Procedure
construction work
manual

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IEPL/Q/30, Rev.0, 14. 06.2018
Validation of processes

7.5.2 VALIDATION OF PROCESSES

Validation for the special processes is carried out by the project manager/QA/QC. In
most of the cases approval for the processes and personnel [welders] is certified by the
customer and/or consultant.

IEPL/Q/31, Rev.0, 14. 06.2018

Identification & Traceability

7.5.3 IDENTIFICATION & TRACEABILITY (MATERIAL)

The overall responsibility for implementation of this clause lies with the QA/QC and the
store In-charge.

In the store area, all the products are kept at a pre-determined area designated area as
material awaiting inspection inspected and rejected.

Items are given a unique id and can be traced using that id number. All the products are
marked with sticker / label / hand written information / dot hard punching.
Traceability is maintained wherever necessary.

IEPL/Q/32, Rev.0, 14. 06.2018

Customer Property

7.5.4 CUSTOMER PROPERTY

Since the nature of the organization involves construction on the basis of design and
drawings provided by the client, it is ensured that proper care is taken of the property
belonging to the customer and no damage is done to the same.

All the employees are given special orientation training on how to deal with customer's
property safely.

In case of some damage caused to the customer's property by any of the employee of
the organization because of mistake on the part of the organization, records are
maintained for the same.

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IEPL/Q/33, Rev.0, 14. 06.2018
Preservation of Products

7.5.5 PRESERVATION OF PRODUCTS

All the products are stored in a well maintained place so as to protect it from the physical
electrical or mechanical damage, heat and rain. Proper packaging is ensured for
deliveries [if any] through road / air / sea transport to avoid any damage in transit.

IEPL/Q/34, Rev.0, 14. 06.2018

CONTROL OF MONITORING AND MEASURING DEVICES

7.6 CONTROL OF MONITORING AND MEASURING DEVICES

The organization maintains a list of measuring and monitoring devices having impact on
the quality. A calibration schedule for these instruments is prepared and it is ensured that
the instruments are calibrated as per the calibration schedule. Status of calibration is
displayed on instruments and equipment.

Reference-: Procedure for calibration Doc IEPL-P-05

IEPL/Q/35, Rev.0, 14. 06.2018

Measurement, Analysis and Improvement

8.1 MEASUREMENT, ANALYSIS AND IMPROVEMENT

Measurement, analysis and improvement processes are implemented as a means of

demonstrating that products/ services conform to the requirements. Each area of
management responsibility defines and records, measure accordingly to their
importance. The results of data analysis together with improvements are used as inputs
to the management review process.

Where ever possible measurements are carried out in areas for analyzing improvement
opportunities. We firmly believe that if you can't measure you can't improve and
therefore in such areas data is collected is analyzed to take up improvement projects.

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IEPL/Q/36, Rev.0, 14. 06.2018
Customer Satisfaction
8.2.1 CUSTOMER SATISFACTION

INSTEEL ENGINEERS PVT LTD defines processes for the measurement of customer
satisfaction in the procedure IEPL-P-07. Customer satisfaction is monitored and measured
through regular interaction with the customers by the project manager / MR through
direct interactions. The records of the customer feedback are maintained.

Reference: customer feedback and complaint Procedure IEPL-P-07

IEPL/Q/37, Rev.0, 14. 06.2018

Internal audit
8.2.2 INTERNAL AUDIT

Management Representative is responsible for ensuring the implementation of this

procedure. He is also responsible for overall coordination of matters related to Internal
Audits.

Description:

The company has established a procedure for carrying out "Internal Audit ". The Internal
Quality Audits are planned in such a manner that the entire Quality Management System
is audited once in six months by trained auditors independent of their activities. The Audit
Planning is carried out by Management Representative, by preparing schedules for
audits based on the status and importance of the activity. Internal audit can also be
conducted by external auditors if required.

The procedure requires audit reports to be documented. The reports of the audits form
the basis for suitable and timely corrective actions by the respective sections. All
corrective actions agreed upon as an outcome of the Internal Quality Audits are verified,
Implementation and effectiveness of corrective actions taken are recorded. The audit
findings that need attention of the Director or top management team are brought to
their attention by Management Representative through Management Review. In case
any significant changes are observed in the system i.e. Change in process or in case of
special assignment / Order, and then unscheduled audits may be carried out. The
Management Representative maintains the records of the Internal Quality Audits.

Reference: Internal Quality Audit procedure IEPL-P-08

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IEPL/Q/38, Rev.0, 14. 06.2018
Monitoring & Measurement of Process

8.2.3 MONITORING & MEASUREMENT OF PROCESS

INSTEEL ENGINEERS PVT LTD monitors and measures the processes to achieve planned
results by:

• Internal Audit
• Number of customer complaints.
• Number of non-conformity arising during product / service realization.
• Customer feed backs and supplier performance.

The data collected are used to take relevant corrective and preventive action and to
enhance the process and product realization process.

IEPL/Q/39, Rev.0, 14. 06.2018

Monitoring & Measurement of Products

8.2.2 MONITORING & MEASUREMENT OF PRODUCTS

In order to monitor and measure the characteristics of the products supplied to the
customer, the raw materials / consumables are inspected upon arrival and in- process /
final inspection is carried out as per quality plans. In many cases customer and /or their
consultant monitor quality at every stage of construction.

IEPL/Q/40, Rev.0, 14. 06.2018

Control of Non-Conforming Product

8.3 CONTROL OF NON-CONFORMING PRODUCT

The overall responsibility for implementation lies with the project manager and MR. The
responsibility for disposition/rectification of non-conformities also lies with the project
manager.

The non-conformity control involves identification, evaluation segregation of

documentation and disposition of the non-conforming products found in purchased
items during service provision and other Quality Management System areas.

A documented procedure has been developed to deal with the non-conforming

products. Records pertaining to control of non-conforming products are maintained as
detailed in the relevant Procedures.

Reference: IEPL-P-09 Control of Non-conforming Product

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IEPL/Q/41, Rev.0, 14. 06.2018
Analysis of Data

8.4 ANALYSIS OF DATA

Relevant and reliable data is collected and is to be reviewed and analyzed for the
continual improvement of the Quality Management System. The data is collected from
relevant management information systems including internal audits, corrective and
preventive action, non-conforming product/service, customer satisfaction reports etc.

Analysis of the data provides information on:

a) Effectiveness of the Quality Management System

b) Customer Satisfaction
c) Suppliers evaluation
d) Customer Complaints
e) Process performance

The analysis of data is done in a graphical form wherever possible for clear representation
of the results and is appropriate to the various objectives set by the organization

IEPL/Q/42, Rev.0, 14. 06.2018

Continual improvement
8.5.1 CONTINUAL IMPROVEMENT

Top Management is responsible for implementation and taking decision towards

continual management. It is a process that is undertaken throughout the organization.

The following will be used at the time of Management Review Meeting for continually
improving the Quality Management System and the business of the organization.

• Quality Policy

• Quality Objectives

• Internal Audit Results

• Analysis of Data relating to

I] Corrective Action
II] Preventive Action

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IEPL/Q/43, Rev.0, 14. 06.2018
Corrective Action
8.5.2 CORRECTIVE ACTION

M.R. and concerned department head are over all responsible for implementation of this
requirement. A procedure has been established for corrective and preventive actions
with respect to Non- conformity. Through this procedure, it is ensured that the actual
cause of non-conformity relating to product process and quality system is investigated.
Potential causes of non-conformity are identified through customer complaints analysis
of operations, quality records, audit results etc.

Determining the need of suitable action. Identifying and implementing the action.
Record the action taken. Review the effectiveness of action taken to prevent recurrence
and or occurrence of any known non-conformities. The company attaches utmost
importance to the customer complaints. The Corrective and preventive actions are
attended urgently depending upon the gravity of non-conformity the concerned
functions are then advised on further course of action required to prevent Recurrence of
non-conformities and elimination of potential causes of non-conformities.

Reference: Procedure for Corrective and Preventive Action Ref: IEPL P-10

IEPL/Q/44, Rev.0, 14. 06.2018

Preventive Action
8.5.3 PREVENTIVE ACTION

M.R. and concerned department head are over all responsible for this. A procedure has
been established for corrective and preventive actions with respect to nonconformity.
Through this procedure, it is ensured that Potential causes of non-conformity are identified
through, analysis of operations, quality records, audit results etc.
Based on analysis of data need for preventive action is identified and actions are
initiated suitably. Review the effectiveness of action taken to prevent occurrence of any
unknown nonconformities. The company attaches utmost importance to the suggestions.
The preventive actions are taken depending upon the possibility of problem.

Reference: Procedure for Corrective and Preventive Action Ref: IEPL-P-10

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IEPL/Q/45, Rev.0, 14. 06.2018
List of Procedures
LIST OF PROCEDURES:

ISO9001
Sr.No. Description CI Doc. Ref.

1 Index NA IEPL/C/01

2 Amendment Record Sheet NA IEPL/C/02

Procedure for Document and Data

3 4.2.3 IEPL/P/01
Control
Procedure for Control of Quality
4 4.2.4 IEPL/P/02
Records

5 Procedure for Management Review 5.6 IEPL/P/03

6 Procedure for Training 6.2.2 IEPL/P/04

7 Procedure for Purchasing 7.4 IEPL/P/05

Procedure for Control of Monitoring

8 7.6 IEPL/P/06
and Measuring Equipment’s

Procedure for Customer

9 8.2.1 IEPL/P/07
satisfaction/complaints

10 Procedure for Internal Quality Audit 8.2.2 IEPL/P/08

Procedure for Control of Non-

11 8.3 IEPL/P/09
Conforming Product
Procedure for Corrective and
12 8.5 IEPL/P/10
Preventive Action

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IEPL/Q/46, Rev.0, 14. 06.2018
List of Formats

LIST OF FORMATS

Sr.No. Name of the formats IEPL Format No. Department

1 Application form IEPL/F/AD/01 HR/Admin
2 Personal Data form IEPL/F/AD/02 HR/Admin
3 Health declaration form IEPL/F/AD/03 HR/Admin
4 Police verification form IEPL/F/AD/04 HR/Admin
5 Leave application form IEPL/F/AD/05 HR/Admin
6 Travelling form IEPL/F/AD/06 HR/Admin
7 Site Clearance form IEPL/F/AD/07 HR/Admin
8 Clearance certificate form IEPL/F/AD/08 HR/Admin
9 Training attendance form IEPL/F/AD/09 HR/Admin
10 Gate pass form IEPL/F/ST/01 Store
11 valve requisition slip IEPL/F/ST/02 Store
12 Pipe fittings requisition slip IEPL/F/ST/03 Store
13 Nut Bolt & Gasket issue Slip IEPL/F/ST/04 Store
14 Material inspection Checklist form IEPL/F/QC/01 QA/QC

15 Piping fit up and weld visual inspection IEPL/F/QC/02 QA/QC

16 Request for Radiography test IEPL/F/QC/03 QA/QC

Blasting & painting inspection

17 IEPL/F/QC/04 QA/QC
Checklist form

18 Welding Inspection Checklist form IEPL/F/QC/05 QA/QC

19 Request for welding Inspection IEPL/F/QC/06 QA/QC
20 Request for Material Inspection IEPL/F/QC/07 QA/QC

21 Request for Blasting/Painting Inspection IEPL/F/QC/08 QA/QC

22 Accident report format IEPL/F/SA/01 Safety

23 Excavation permit form IEPL/F/SA/02 Safety

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24 Fire extinguisher checklist IEPL/F/SA/03 Safety
25 General work permit IEPL/F/SA/04 Safety
26 Incident investigation report IEPL/F/SA/05 Safety
27 Permit to work above 3 m height IEPL/F/SA/06 Safety
28 Crane inspection checklist IEPL/F/SA/07 Safety

vehicle & earth moving equipment

29 IEPL/F/SA/08 Safety
checklist

30 DG set inspection checklist IEPL/F/SA/09 Safety

31 Violation memo IEPL/F/SA/10 Safety
32 Hot work permit IEPL/F/SA/11 Safety
33 Radiography permit format IEPL/F/SA/12 Safety
34 Attendance sheet for safety induction IEPL/F/SA/13 Safety
35 Attendance sheet for safety Training IEPL/F/SA/14 Safety
36 Record of tool box talk attendance IEPL/F/SA/15 Safety
37 Night work permit form IEPL/F/SA/16 Safety
38 Permit for working in confined space IEPL/F/SA/17 Safety
39 Material requisition form IEPL/F/PU/01 Purchase
40 Purchase order IEPL/F/PU/02 Purchase
41 Vendor evaluation format IEPL/F/PU/03 Purchase
42 Service order IEPL/F/PU/04 Purchase
43 Customer satisfaction survey IEPL/F/01 MR
44 Internal Audit plan IEPL/F/02 MR
45 Audit Schedule IEPL/F/03 MR
46 Non-conformity format IEPL/F/04 MR
47 Management review meeting format IEPL/F/05 MR
48 Customer complaints formats IEPL/F/06 MR
49 NCR status format IEPL/F/07 MR

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IEPL/Q/47, Rev.0, 14. 06.2018
Annexure A
ANNEXURE A

Flow Chart for Product Realization

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