1B 1 2A 1 3B 1 4C 1 5A 1 6A 1 7D 1 8C 1 9A 1 10 D 1 11 A 1 12 D 1 13 B 1 14 D 1 15 A 1 D 16 B 0 SS 2,2,2 B 17 C 0 SD 1,4 18 C 1 D 19 C 0 SD App A 20 C 1 21 C 1 B 22 B 0 SO 4,3,1 23 A 1 24 D 1 25 D 1 26 C 1 A 27 B 0 SO 4,1,1 28 D 1 29 D 1 30 A 1 31 C 1 32 A 1 33 A 1 D 34 A 0 SD 4,7,2 Y 4,6,5,2 35 C 1 36 B 1 37 C 1 Martin Aristizabal: B 38 A 0 SO 6,3 The service desk is a function that provides a 39 D 1 means of communication between 40 B 1 IT and its users for all operational issues al: s a function that provides a ication between r all operational issues Examen de Prueba de ITIL Pregunta Respuesta Puntos 85% 1B 1 2A 1 3B 1 4C 1 5A 1 6A 1 7D 1 8A 0 9A 1 10 D 1 11 D 0 12 A 0 13 B 1 14 D 1 15 A 1 16 D 1 SS 2,2,2 17 B 1 SD 1,4 18 C 1 19 D 1 SD App A 20 C 1 21 C 1 22 A 1 SO 4,3,1 23 A 1 24 D 1 25 D 1 26 C 1 27 A 1 SO 4,1,1 28 D 1 29 A 0 30 A 1 31 C 1 32 A 1 33 A 1 34 A 0 SD 4,7,2 Y 4,6,5,2 35 C 1 36 B 1 37 B 0 Martin Aristizabal: 38 B 1 SO 6,3 The service desk is a function that provides a 39 D 1 means of communication between 40 B 1 IT and its users for all operational issues al: s a function that provides a ication between r all operational issues