MAKALAH

PHRASES ( THE PHRASES OF APOLOGOZONG )

Disusun untuk memenuhi tugas
Mata Kuliah : Bahasa Inggris II
Dosen pengampu : Mardiah M.Pd.

Disusun oleh :
Irne siti saroh ( 61201230425 )
Siti nurpatehah ( 61201230418 )
Viqi vidi fitri ( 61201230427 )
Riosep herdilan ( 61201230428 )

FAKULTAS EKONOMI DAN BISNIS

UNIVERSITAS PRIMAGRAHA
Komplek Griya gemilang sakti,Jl.trip Jamaksari. Nomor 1A kaligandu.
kec.serang Kota serang Banten 42111
 APOLOGIZING
Basic Sentences Expression of Apologizing
Cara Umum Mengucapkan Permintaan Maaf
- Sorry... = Maaf
- I am sorry... = saya minta maaf, maafkan saya
- Please, I’m sorry... = tolong, saya minta maaf
Supaya permintaan maaf terlihat lebih mendalam
- I am very sorry = saya sungguh/sangat minta maaf
- I am terribly sorry = saya sangat menyesal
- I am extremely sorry = saya sangat menyesal
Permintaan maaf disuatu situasi tertentu
- I am sorry for disturbing = (maafkan saya karena mengganggu)
- I am sorry for interrupting = (maafkan saya karena menyelak)
- Pardon me for... = (maafkan saya untuk...)
- I beg your pardon for... = (saya mohon maaf untuk...)
- Exsuce me = (permisi)
Permintaan maaf secara formal dan sopan
- I apologize for my attitude = saya meminta maaf atas sikap saya
- I apologize for my bad manners = saya meminta maaf atas kelakuan buruk saya
- Please accept my apologies for everything = mohon terima permintaan maaf saya atas
segalanya
- Forgive me for... = maafkan saya atas...
Menerima permintaan maaf orang lain
- That’s okat = tak apa
- That’s alright = itu benar
- Forget it... = lupakan saja
- It doesn’t matter = tidak apa-apa
- Don’t worry about it = jangan khawatir
Making apologies : membuat permintaan maaf
 I do apologize for....
 I must apologize for.....
 I apologize for....
 I’d like to apologize for....
 I am so sorry for...
 I shouldn’t have....
 It’s all my fault....
Accepting apologies : menerima permintaan maaf
 That’s all right.
 Never mind.
 Don’t apologize.
 That’s OK.
 I quite understand.
 You couldn’t help it.
 Forget about it.
 Don’t worry about it.
 No harm done.

 Exsample of formal apologies :

 Please for give me. = tolong maafkan saya
 I am verry/terrbly/awfully sorry. = saya meminta maaf sebesar-besarnya
 I am sorry fot the trauble I have caused you. = saya minta maaf atas semua masalah yang
saya timbulkan
 I am sorry for disturbing you. = maafkan saya sudah mengganggu
 I am sorry that I made you wait for me. = maafkan saya sudah membuat anda
menunggu
 I apologize for yesterday. = saya minta maaf atas kejadian kemaren hari
 I must apologize for my mistakes. = saya ingin meminta maaf atas kesalahan
saya
 I have to admit that I am not good enough = saya harus mengakui bahwa saya tidak
cukup
 I beg your pardon... = maafkan apakah
 Exsamples of non-formal apologies :
 Sorry I’m late. = maaf saya terlambat
 It’s my fault. = ini salahku
 My bad. = maaf
 I messed/screwed up. = ada kesalahan
 Please don’t be angry/mad at me. = tolong jangan marah padaku
 Sorry, I didin’t mean to hurt your feeling. = maaf, tidak bermaksud menyinggung anda
 I didin’t mean it/that. = aku tidak sengaja
 I am telling you, I am sorry. = aku bilang aku minta maaf
 Sorry, it was an accident. = maaf tidak sengaja
 Please don’t take it personally. = tolong jangan diambil hati
How do yo apologize? What do yo say when you need to admit fault or when you have to ask for
clarity? What do you say when you want to interject, express regret of symparhy?
In this post, I am going to share when and how to apologize in multiple situations with family,
friends, colleagues and others.

A. Apologize When Admitting Fault

Admit fault when making mistakes, arriving late, upsetting others etc.
Include a short explanation or an action step for serious apologies in order to reduce the chance
of someone being extremely upset, but also to increase the chance of your apology being
accepted.
For example, if a student arrived late to class or a guest arrived late to a dinner party she, might
first apologize and then add a short explanation.
I’m sorry for being late. I missed the train.
Additionally, if a customer complained that he’s been waiting 30 minutes for his food, the server
might first apologize and then add an action step.
I`m terribly sorry. I’ll check with the kitchen right now.
Phrases
My Bad (very casual )
A : My bad ( dumping into someaone ).
B : No worries.
My Fault
A : We lost the account. They went with another firm.
B : It’s my fault. I should’ve been more prepared for the presentation.
My Mistake
A : you said the cofe’s on the right, next to chipotle.
B : my mistake, it’s on the left, next to taco bell.
I was wrong about.....
A : that movie was terrible!
B : you’re right! I was wrong about than one. sorry.
It is/ Was my fault/ Mistake
A : which one of you left the front door open all night?
B : it’s my fault, dad.
There is/ was a mistake ( shifting fault to an unspecipied person or thing ).
A : there’a a mistake on the bill. We didn’t order the nachos.
B : oh! I’m awfully sorry about that, I’ll take care of it.
Sorry
A : sorry ( dumping into someaone )
B : No problem.
Sorry about that
A : you forgot to call me this morning.
B : sorry about that. I wake up late.

B. Apologize When Asking For Clarity

Ask for clarity when you don`t understand, can’t hear someaone, when you’re shocked at what
someone has said, etc.
If you’re unable to catch what someone said, use pardon or pardon me. However, if you ask
someone to repeat him/herself more thantwicw and you’re still unable to understand, don’t keep
repeating pardon or pardon me.
Instead, first apologize by admitting fault or shifting the blame to the noisy environment. Then,
request the infirmation to be repeated.
I’m terribly sorry. The music’s so loud that it’s difficult to hear. Could you say that again?
Phrases
I`m sorry
A : I’m sorry. Did you say 1-9 or 9-0?
B : 1-9.
A : got it. Thanks!
Pardon
A : I’m from schenectady.
B : padon?
A : I’m from a city called ski-nek-ta-di. It’s in new york.
Pardon me
A : the deadline’s Friday at 5.00 pm.
B : pardon me?
A : the deadline. It’s Friday at 5.00 pm.
I Beg Your Pardon
A : how about going to my place after work, lucy?
B : I beg your pardon!
A : oh, no! I didn’t mean it that way! I meant....
Excuse Me
A : yo, rolly! What’s up, dude?
B : Excuse Me?
A : is this roland jones?
B : I’m afraid you have the wrong number.

C. Apologize When Interjecting

Interject when you want to interrupt someone, want to politely disagree, need to transition a
topic, ect.
Nobody likes to be interrupted. So, when you need to interrupt someone, start by excusing
yourself or using an apology.
Hans. I’m sorry to interrupt. I really like your ideas, but would you mind if we discussed this in
more detail once I arrive? I’ve got to check-in.
Phrases
Excuse Me
A : Excuse Me, where’s the restroom?
B : Araound the comer and to the left.
A : thanks!
Sorry
A : sorry, jim. Can I call you back in a few hours? I’ve gor to run.
B : sure.
I’m sorry to Interrupt
A : I’m sorry to Interrupt, Mr. Lee. Your wife’s on the phone.
B : Thanks, nancy.
I’m Sorry, But I Can’t Agree
A : Abraham lincoln is the greatest president we’ve ever had.
B : I’m Sorry, But I can’t agree. What about washington or the roosevelt cousins?

D. Apologize When Expressing Regret

Express regret when you want to acknowledge an offense or failure, when someone isn’t
formally accepted into a college or club, when someone’s laid off, when you want to soften a
negative response, etc.
The secret to providing a negative response without being overtly negative is to avoid saying
“no.”
Replace No with one of the following:
 Actually
 I’m afraid
 I’m sorry, nut [insert reason]
I’m afraid we can’t make it to the pool party this weekend. We’d love to come next time. Though.
Phrases
Actually
A : welcome! Are you here to speak with Mr. Collins?
B : Actually, I’m here to pick up my wife for lunch.
I’m Afraid
A : I’m afraid Mr. Muller’s unavailable. Cam I take a message?
B : Could you have him call tomohiro sato from toyota? He has my number.
I’m Sorry, But...
A : marcus, we’ve got an emergency! We need you to come in as soon as possible.
B : I’m sorry, But I’m on vacation with my family at disney right now.
I’m Afraid Not
A : Do you have any specials ( at a restaurant ) tonight?
B : I’m Afraid not. We sold out of the special at 8.00.
I Apologize
A : I thought you were going to call me on Friday about the tickets.
B : I totally forgot. I apologize.
I’d Like to Apologize
A : I’d like to apologize for my dog barking last night.
B : I was sound asleep, but it did wake my husband.
I Must/Want to/Need to Apologize
A : Ben, I need to apologize fot what I said earlier. I’m so sorry.
B : why’d you say that to me? It really hurt!

E. Apologize When Expressing Sympathy

Express sympathy when someone shares unfortunate news, when someone is hurt or ill, when
someone passes away, etc.
Try to imagine how someone feels and what words could make them feel slightly better. Be
compassionate, empathetic and simcere.
Phrases
I’m Sorry Ebout Your...
A : I’m sorry about your grandfather.
B : Thanks, jill. I’m going to visit him at the hospital after work.
I’m sorry For Your Loss
A : beth was really special. I’m sorry for your loss.
B : Thank you.
I’m So/Really/Very Sorry
A : I heard what happened, ned. I’m very sorry.
B : I’ve been here 15 years! I don’t know what I’m going to do now.
You Have My/Our Deepest Sympathy
A : jane, you have my deepest sympathy. Just let me know if there’s anything you need.
B : Thank you.
Please Accept Our/My Condolences
A : please accept our condolences. We’re honored to have know him.
B : thank.