Introduction

Artificial Intelligence (AI) also referred as machine intelligence, where the intelligence is used
to demonstrate machine. The concept of artificial intelligence was primarily taken from natural
intelligence that is displayed by animals and humans. The main concept of AI is to enable the
intelligence of machine by studying the intelligent agents which are devices that adjust
according to the environment and focus on increasing the productivity leading to success of
goals. Artificial Intelligence is the most used technology in the present era that ranges from all
kinds of organizations of different sizes. It is helping in every sector of the organization that
includes from productivity to managing the supply chain and has supported human labor.
Alternative Intelligence focuses on using device to get the human work done with greater
efficiency and professionalism.

Question 1

With the help of Artificial Intelligence there has been a significant revolution towards the use of
technology and innovation in working processes. It took several years for different organizations
and efficient engineering to express the importance of Artificial Intelligence to the world. It has
been affecting different organizations with its powerful services and the ability to replace human
labor. With the use of Artificial Intelligence there has been a change in the efforts and the labor
required by the humans to accomplish a task. The time consumed for accomplishment is half the
time and the proficiency is more than double. Both Deep Learning (DL) and Machine Learning
(ML) efficiently proved the concept of using Artificial Intelligence in work processes. The work
of Machine Learning can be explained as processing huge chunks of data a very short period of
time and for Deep Learning it is to enhance the performance according to the received data.
Artificial intelligence is the new era of business and has given different perspectives to
Customer Handling, Human Resource Management and also improves the entire process of an
organization. The use of Artificial Intelligence in organizations helps the owners to improve the
efficiency of their business and meet the expectations of the customers with use of smart
technology.

A business faces several problems which are tough to recover as the solutions are limited.
However, with the use of Artificial Intelligence a major business problem in handling the people
related to the organization are solved. Artificial Intelligence significantly improved in managing
the problems of Human Resource Management. The major use of such solutions are seen in the
different IT throughout the whole world. Organizations like IBM, Google, Cognizant and others
are constantly using artificial intelligence in their Human Resource Management for the better
management of their employees. The challenge of Human Resource Management was forest
noted by the IBM and the organization was one of the first Global organizations to initiate the
use of Artificial Intelligence in the process. Later Multinational National Organizations are also
focusing on the use of AI in their Human Resource Management. The process includes
extracting the applicants, hiring them, training, compensation, HR support, and career
management. The organizations support the use of AI in their process is because:
  Decision making: Artificial intelligence is not only assisting in humans with physical
work but also helping them in the process of decision making. The use of AI in the
human resource management, the managers of the organizations can easily analyze the
information and take quick decisions with the help it.
 Improving the employee experience: Artificial Intelligence helps in improving the
experiences of the employees regarding their work. Their performance is boosted by the
innovative environment of work with the technological solutions that are provided by
Alternative Intelligence. This also reduces the effort given by humans in completing a
piece of work and there is always an increase in the level of efficiency.
 Development of new skills: The requirement of new skills according to the trend is very
important to ensure customer satisfaction. With smarter environment in the organization
and efficient use of technology, the employees develop new skills along with the aid of
AI.

To meet the problems with the HR management there are significant solutions from the use of
Alternative Intelligence. Each of the solutions is discussed below and there shall also be a
discussion of the 4P's model of innovation space by Tidd and Bessant. Each of the solutions
shall be discussed on the basis of their uses in the 4P's of innovation space. The 4P’s of
innovation space include Product, Process, Paradigm, and Position

SAP HANA: This is a solution from the Artificial Intelligence that is used by organisations like
Walmart. This helps in improving the operations of the back office that includes tracking
records and calculating the overall transaction of business. HANA stands for High performance
ANalytic Appliance. Analysing the tool with the 4P's, it stands on the Process category, because
the solution is completely process oriented. The introduction of HANA in the process of the
organisations was to upgrade the organisation and understand the requirements of mitigating
repetitive labour.

Beyond Limits: The specialisation of Beyond Limits is to provide customised solution to

human resources for the betterment of the employees of an organisation. Analysing the solution
with the 4P's Innovation Space, it can be categorised under the factor of Paradigm. This is so
because Beyond Limits has its function in different frameworks. It is used by different
organisations throughout the world to get customised solutions according to their problems and
it also is a breakthrough from the traditional ways used in in dealing with problems in the
organisations.

AVANADE: It is a solution used by different Global organisations to undertake innovation in

cloud and digital services along with the use of artificial intelligence in business analytics. It
provides solution to various organisations and improves the capability of them by using the
solution in data warehousing, data visualisation and more. Analysing the solution with the 4P's
innovation space, AVANDE is a Product in the innovation space. This product has its focus on
providing different organisations with innovative services and solutions for managing human
resource.
With the use of Artificial Intelligence in business, different organisations throughout the whole
world are been benefited. This also provides them with competitive advantage and unique
solutions increases customer satisfaction level. Implementing Artificial Intelligence in the
business process reduces conflicts and increases the ability of decision-making within the
organisation. It also improves creative thinking, client-server competency, analytical thinking,
and more.

QUESTION: 2
The competency of Business and its attributes can be described as particular knowledge and
abilities within an organisation that helps it to gain competitive advantage. There are several
business competencies in an organisation that includes computer competency, analytical
thinking, creative thinking, client-server competency, solutions from conflict, innovative task
force, taking decisions and more. It depends on the organisation how they plan to represent their
competencies days on their experience, products and processes, organisational culture and
position in market. It is a major challenge for a business to continue with the uniqueness to
avoid being replicated by the competitors.

COYNES 3-CONDITIONS

The COYNES 3-CONDITIONS have their consideration in the identification of strengths and
building the capabilities of the organisation according to that. It has the focus to attain maximum
competitive advantage and improve the use of technology within the organisation. The
conditions are:

 The customers understand the difference in the capabilities and attributes of the
organisation and the attributes that the competitors offer.
 This helps in determining the consequence that directly includes the gap of capability
between the organisation and the competitors.
 The expectations are such that the difference between the importance of attribute and the
gap of capability has its endurance with time.

Each of the solutions is discussed below on the basis of the Coynes 3-Conditions.

SAP HANA
SAP HANA is the Alternative Intelligence that is used by different multinational organisations
to gain competitive advantage. The solution has different capabilities and competencies that
make it different from the other solutions. HANA has various capabilities like data access,
innovative administration, app deployment to the customers and the employees, advancement in
business processing and analytics. The benefits of HANA are:

 Reduction in the complexity: The use of HANA is to analyse the live inputs of data
along with the reduction of operations in manual IT, data footprints and more.
 Easy access: One of the major advantages of using it is that it can be run anywhere and is
not restricted to private or public clouds or data centres.
  Results that are reliable: HANA has helped different organisations to achieve their
desired business outcomes as the cost of handling data is reduced with the increase of
innovation.
According to the competency tree, HANA is one of the best Alternative Intelligence that the
multinational organisation, Walmart has implemented in its system. It has helped in managing
the users along with the customers of Walmart.

SAP HANA’S
COMPENTENCY
TREE

Integration of All
Innovation AI Satisfied
Management
Solution Customers
Work

Beyond Limits

It is one of the best AI solutions that the world has ever seen. It has provided the world with the
best solutions regarding Artificial Intelligence. The capabilities of Beyond Limits are to solve
critical business issues by providing simple solutions. With the help of human-like reasoning
along with the use of deep learning and machine learning, it gives the organizations are
revolutionary change in the use of artificial intelligence. The major benefits of using the Beyond
Limits are:

 It helps the humans with repetitive and complex activities which are tiring.
 It helps in providing the organization with easy solutions to complex business issues.
 The response provided by the beyond limits are human-like and hence reliable.
The competency tree of the Beyond Limits includes customer satisfaction, solving complex
business issues with innovative solutions and providing responses that are human-like with the
provision of deep and machine learning.

BEYOND LIMIT'S
Competency Tree

Human-like In-depth Logical Happy and

Responses to the Reasoning Satisfied Client
Business Problems Base

AVANADE

It is a solution that provides the organization with innovative management, challenge and skills
to achieve the organizations objectives and also solve the needs of the customers. It is a solution
that maintains cost efficiency and increases agility in the performance along with diversify and
skills. The key benefits are:

 It helps in making the business more scalable.

 It can adapt according to the needs and requirements of the business with quick
adaptations.
 It is the ability to empower the people with the help of applications powered by
alternative intelligence.

According to the competency tree of AVANADE, the use of IT in organization has helped in
providing the employees a better workplace with the involvement of methods that are innovative
to analyze the business transactions and operations.
 AVANADE'S
Competency
Tree

Adaptability and Empowerment

Scalability of the of the Innovative
Business Employees Workplace

Artificial intelligence and the solutions mentioned above have help in managing several
organizational functions that include Global supply chains with the optimization of delivering
routes and transportation. Using artificial intelligence in the business process has enabled the
organizations to achieve competitive advantage and improve its services throughout the whole
world.

Question 3

Innovation is the most important objective to run a business successfully. There are certain
advantages of using innovation in business. These include:

 Profit maximization: Using innovation in the business process reduces the rate of error
and increases productivity. This leads to hire benefit of the organization from the product
and thereby increases the profit of the organization.
 Reputation: With constant upgrade in the use of innovation within an organization, there
is also an increase of improving the productivity of the organization. The organization
games competitive advantage and the competitors cannot meet with the productivity of
the organization. This on the other hand helps in improving the reputation of the
organization to the customers and attracting them towards the organization.
 Scope of partnership: There several organizations who cannot afford regular innovation
because it requires a huge investments. However, when an organization is constantly
innovating its processes, the other organizations get attracted and always look for an
opportunity for partnership.

However there are certain drawbacks of innovation in business

 Cost: Innovation is a costly process and is not always budgeting friendly. It requires
several trials before innovating a product. It becomes too costly for several organizations
and hence they cannot afford it.
 Time: Innovation is a time consuming process and requires a lot of time to be
implemented. It also takes longer time in executing innovation within the business
process.
  Risk: There are major risks that are related to implementing innovation within the
business process. The major risk includes the failure of a product where the organization
has usually invested a lot. In such situations the products that feel become a huge
problem for the organization as the money that is invested on the product gets stuck.

To mitigate the problems that are stated in the assignment regarding the human resource, there
are several solutions that organizations can take. These solutions work for more than 10 years
and their effects can also be seen. Envision of using the solutions in 2030 are been discussed
below:

 Chatbots: Chatbots are the most useful innovation in the sector of alternative
intelligence. Chatbots help in providing customer service 24x7 with a human-like
experience. While managing clients who are critical, or are facing serious challenges, the
chatbots who are already program to with various solutions can provide them with the
answers that they are looking for. All this can happen at any point of time despite of any
situation. Using chatbots will reduce human error while dealing with clients and also
increase the efficiency. It will help in developing human relationships and therefore help
the human resource management to focus on other services that they can provide to the
customers. They can leave the trouble of answering or attaining customers who are
online and can engage themselves in vital decision-making processes of the organization.
Chatbots help in replacing repetitive tasks and therefore this will increase the efficiency
of human labor as their work of replying the clients shall be mitigated.
 Monitoring online behavior of customers: Several organizations require the data to
understand the behavior of the customers. With the increase in the customer base and the
total number of customers who purchase and Organization daily, it is impossible for
humans to keep in track the expected behavior of the customers. Using artificial
intelligence in this area will help in analyzing the data when the customer's visit the
websites of the organizations. This will improve the online experience of the customers
as the organizations would be aware of what the customers are looking for and can
provide them with better deals according to their. With the use of AI, organization can
also perform customer segmentation and based on their choices provide the solutions
that they are looking for. This will help the human resource management of the
organization with lesser efforts on analyzing the behavior of the customers. Instead, they
can focus more on product development that can meet the expectations of the customers.

Conclusion

The use of artificial intelligence in Human Resource Management is a significant change in the
history of Management. Human resource management explains managing of humans; it
becomes an odd idea to implement artificial intelligence. However, the fear of replacing human
labor should not be encouraged with the use of alternative intelligence in business processes.
This is so because, implementing alternative intelligence in the business will provide the
employees of the organizations to take part in better deals of work like decision making.
Implementing artificial intelligence will save time and the employees can focus on their skill
development while the artificial intelligence will perform their work.