Lo Document System context

Refund money
Airline’s policy Passenger’s information

People System in
operation
Online airline reservation system

Login Refund money Account

database
Passenger system

Booking ticket Ticket

cancellation Credit/debit
card system

Admin Reschedule
Payment
flight date Online
transaction
system
Checking Validate card
Bank ticket details

Events

Invalid pin
number

Invalid personal Process

information
Personal details Passenger’s Confirmation
verification ticketing process receipt

Insufficient bank
balance