Keyword Definition Example

Attitudes Evaluates statements or An employee who feels

judgments concerning that they are not
objects, people or events respected by their
manager is more likely to
be disengaged and
unhappy in their job.
Job Involvement Degree of psychological An employee who
identification with the job actively participates in
where perceived meetings and
performance is important brainstorming sessions.
to self-worth
Psychological Belief in the degree of A teacher who feels like
Empowerment influence over the job, they have the autonomy
competence, job to design their own
meaningfulness and curriculum is likely to be
autonomy psychologically
empowered.
Customer Satisfaction Satisfied frontline A customer who is
employees increase satisfied with the product
customer satisfaction and they purchased online is
loyalty more likely to leave a
positive review and
recommend the product
to others.
Organization Identifying with a An employee who stays
Commitment particular organization with the organization
and its goals, while despite receiving a better
wishing to maintain job offer from another
membership in the company is
organization demonstrating
continuance
commitment.