Types of service (seated service)

Speaking.
1. What is your experience in being served at eating out establishments you've
been to?
From the last experience it was the quaint bistro, where I was greeted by a friendly
server who led me to a cozy table. Their warm smile and attentive service made me
feel instantly at home. I ordered a classic pasta dish and a glass of wine, both of
which arrived promptly and exceeded my expectations. Throughout the meal, the
staff's hospitality and the delicious food made for a delightful dining experience that
I'll certainly be returning for.
2. Tell about your last visit to a café or a restaurant. How helpful and friendly
were the stuff? What did the stuff do to make you feel welcome? What did they
say to you? Will you recommend this place to a friend? Why/Why not?
My last visit to a café involved a warm welcome from the staff. They greeted me with
a smile and offered assistance in finding a suitable seat. The atmosphere was cozy,
and the staff seemed genuinely interested in ensuring my comfort. They provided
prompt service and were attentive to my needs throughout my visit. They even
engaged in friendly conversation, asking about my day and making
recommendations from the menu. Overall, their helpfulness and friendliness made
me feel welcome and appreciated. I would definitely recommend this place to a friend
because of the excellent service and inviting atmosphere.
3. Why are fast food restaurants so popular nowadays?
Fast food restaurants are popular for several reasons. Firstly, they offer quick and
convenient meal options for people with busy lifestyles or limited time for dining.
Additionally, fast food establishments often have affordable prices, making them
accessible to a wide range of customers. Many fast food chains also invest heavily in
marketing and branding, which helps to create familiarity and loyalty among
consumers. Moreover, the consistent quality and standardized menu offerings of fast
food restaurants appeal to customers who value predictability and reliability in their
dining experiences. Overall, the combination of convenience, affordability, and
consistency contributes to the popularity of fast food restaurants in today's society.
Ex. 5
1. Service is a crucial attribute of a food service operation because it is the primary reason
customers frequent such establishments. It directly impacts the customer experience and
satisfaction, which ultimately influences the success or failure of the establishment.

2. The management of the establishment defines the form of service that will be used
throughout the system.

3. The form of service includes how food is to be served, by whom, and in what manner,
along with other details such as table settings, presentation, and interaction with guests.

4. Seated service involves guests remaining seated throughout the meal while being served
by staff, whereas self-service allows guests to serve themselves.
5. American service is considered simple because it involves portioning food in the kitchen
and bringing it directly to the guests on plates or dishes, without elaborate presentations or
procedures.

6. To add more finesse to American service, one could include additional elements such as
bread and butter plates on the place setting or serving rolls in a basket covered with a
napkin.

7. English service is sometimes called family or holiday service because it involves serving
food on large platters or in bowls placed on the tables for service throughout the meal,
creating a communal and familial atmosphere often associated with family gatherings or
holiday meals.

8. French service is considered the most complicated due to its elaborate procedures,
expensive equipment, and formal presentation requirements, such as the use of table-high
rolling carts, chafing dishes, specific table settings, and strict etiquette rules.

9. A common feature in both Russian and French service is that food is dished onto platters
or serving dishes in the kitchen and brought to the table for service.

10. The main differences between Russian and French service lie in the presentation and
procedures. Russian service allows guests to direct the waiter on portion sizes and typically
involves simpler table settings, while French service is characterized by elaborate
presentations, formal table settings, and strict etiquette rules.

11. The main aim of banquet service is to ensure organization, speed, and efficiency in
serving food to all guests simultaneously, while also creating an atmosphere of elegance
and luxury suitable for special events or gatherings.

12. It would not be advisable to offer counter service at high-class/luxury restaurants

because counter service is associated with quick, efficient, and economical operations,
which may not align with the expectations and ambiance of high-class dining establishments.
High-class restaurants typically prioritize personalized table service, attention to detail, and a
refined dining experience.

13. Tray service may be needed in health facilities, meals-on-wheels programs for elderly
people, some boarding houses, homes, and hotel room service, where food must be
delivered directly to recipients' locations.

Types of Service (self-service)

Speaking.
1. What type of service (seated or selfone) do you prefer When visiting eating-out
establishment (at a special occasion and casually)?
When it comes to dining out, I don't have a strong preference between seated and
self-service. It often depends on the type of establishment and the occasion. For
special occasions, I might lean towards seated service for a more relaxed and
 pampered experience, while for casual outings, self-service can be convenient and
efficient.
2. What kinds of service were provided when you visited eating-out
establishment last time?
The last time I visited an eating-out establishment, it provided seated service. A
server took our orders, brought out our food, and checked on us periodically
throughout the meal. It was a pleasant experience overall.
3. Describe the types of service at your favorite eating out places of your
city/town/village.
In my favorite eating-out places in my city, there's a mix of both seated and self-
service options. For example, some upscale restaurants offer attentive seated
service where servers assist with menu choices and cater to every need. On the
other hand, there are also cozy cafés and casual eateries where you order at the
counter and either collect your food or have it brought to your table. The diversity in
service styles adds to the charm of dining out in my area, catering to different
preferences and occasions.
Ex.4
True: 3, 4, 9, 10
False: 1, 2, 5, 6, 7, 8

Ex. 5

1. Many operations combine buffet service with seated service to allow guests to select cold
foods from a buffet and then order the rest they want from a menu. This combination helps in
serving a lot of people in a short time and reduces congestion at the buffet.

2. Cafeteria service may not be entirely self-service because the food is dispensed to
guests, who carry it to a cashier or checker and then to a table where the food is eaten.
Therefore, it may not be entirely self-service because guests receive assistance in obtaining
the food items.

3. Cafeteria service is used mostly in mass feeding situations because it reduces labor
costs, allows more food to be given for the money, and provides speedy service. It is
commonly found in places like schools and military installations where large numbers of
people need to be served efficiently.

4. The menu of drive-in operations is limited because drive-ins typically specialize in one
particular item such as chicken, hamburgers, tacos, or roast beef sandwiches. This
specialization allows them to streamline operations and serve customers quickly.

5. Impersonal vending service keeps patrons from visiting such operations because there is
no human interaction or personalized service. This lack of interaction may deter some
customers who prefer a more personalized experience or who have questions about the
products being offered.

6. The offering at vending service should be limited because vending machines have space
constraints and can only hold a certain amount of inventory. Additionally, some foods do not
hold up well in vending machines, so offering a limited selection ensures that the available
items are of good quality and can be stored effectively.

7. Convenience service has become popular due to the use of ready-prepared and ready-to-
eat foods that customers can choose and finish preparing themselves. This allows for quick
and convenient access to food, catering to busy lifestyles and the demand for on-the-go
dining options.

8. Common features of fast food and convenience service operations include the emphasis
on speed and convenience, limited or specialized menus, and self-service elements.
Distinctive features of fast food operations may include drive-thru lanes and standardized
menu items, while convenience service operations may offer a wider variety of food options
and the use of customer-operated microwaves for finishing preparation.

Ex. 7

Drive-in services:
Gas stations: many gas stations in Ukraine offer drive-in services where customers can
refuel their vehicles without leaving their cars. These gas stations often also offer
convenience items like snacks, beverages, and sometimes even basic groceries.
Fast food restaurants: some fast-food chains in Ukraine provide drive-in services, allowing
customers to order and receive their food without leaving their vehicles. These
establishments typically offer a range of popular fast-food items such as burgers, fries,
sandwiches, and beverages.
Convenience stores:
Urban areas: convenience stores can be found in urban areas throughout Ukraine, offering a
wide range of products including snacks, beverages, toiletries, household items, and
sometimes even fresh produce. These stores are typically located in easily accessible areas
and cater to the needs of customers looking for quick and convenient shopping options.
Gas station convenience stores: many gas stations in Ukraine have attached convenience
stores where customers can purchase snacks, drinks, and other essentials while refueling
their vehicles. These stores are designed to provide quick and hassle-free shopping
experiences for customers on the go.
Vending services:
Public spaces: vending machines can often be found in public spaces such as train stations,
airports, shopping malls, and office buildings in Ukraine. These machines offer a variety of
products including snacks, beverages, cigarettes, and even small electronic gadgets.
Universities and schools: vending machines are also commonly found in educational
institutions across Ukraine, providing students and faculty with convenient access to snacks,
drinks, and other items during breaks and study sessions.