Chapter 1

THE PROBLEM

Introduction Organizational productivity and performance of employees is one of the basis of an

organization to see if their business is succeeding or not by the help of the employees. As it is one of the

best foundations that every business needs to have since employees are one of the most important assets

that an organization has.

As mentioned by Abdullahi, Raman, and Solarin (2021, p. 232), employees are seen as part of an

organization that is involved in the organization’s day-to-day actions to ensure that the organization

continues to survive or exist. And in order to get the overall success of a company or business, the

organization needs to have an employee that is able to get the job done. An employee who is seen to

have a great productivity and performance when it comes to the organization. For so we know employee

performance and productivity determines the value of the employee to the company.

According to Ngwa, Adeleke, Agbaeze, Ghasi, and Imhanrenailena, (2018, p.3) the performance

of every employee is a major concern to the human resource department. Employees are sometimes

hesitant to give their all on the job, regardless of their qualifications or length of service. Some people

who show a high level of performance at the start of their careers begin to decline when they are

expected to use their experience and perform even better. Many people only work within the parameters

of their job descriptions and are uninterested in contributing to the organization’s goals. To ensure

success, managers must develop strategies to improve employee performance. Business managers must

consider employee management with a strategic approach to achieve organizational goals (Bajwa,

Yousaf, & Rizwan, 2014).

 There are various strategies to do so such as motivating the employees through recognition and

reward, by this they can be more engaged and show higher interest at work which may lead to an

increased productivity and better performance. Employee motivation will improve, as will their

accomplishments and organizational performance if their empowerment and recognition are increased

(Dobre, 2013; Mohammed, 2017, p. 82). Another is promoting a positive work environment in which

employees can feel the lightness at work through treating them with utmost respect and fairness.

Considering their concerns and building good and healthy relationships with them. This can be a means

of a strong foundation of a good working environment which may be another way of improving the

productivity and performance of employees.

This study aimed to know why it is essential to enhance the organizational productivity and

performance of employees at fast food chains. The study will further explore the factors or strategies that

can help at enhancing the performance of the employees and their productivity. Knowing the aims of

this study can be a great help for business organizations to keep their business on track. To make their

business grow and more successful through the employees that became their asset to reach that point.

This can be a guideline or pointer for them to be able to understand overall how enhancing productivity

and performance of employees is essential at business organizations, specifically at fast food chains.

After knowing the aims of this study future researchers may use this as a guide or reference for their

chosen topic in line with this study.

Statement of the Problem

This study aims to enhance organizational productivity and performance of employees in

selected fast food chain in San Juan, Batangas.

Specifically, it seeks to answer the following objectives:

1. Describe the demographic profile the respondents in terms of:

1.1. age

1.2. sex

1.3. educational attainment

1.4. job position status

1.5. length of service

1.6 employment

2. Discuss the factors that contribute to organizational productivity and performance of

employees in the following aspects:

2.1. compensation/salary

2.2. benefits

2.3. work environment

3. Assess the challenges faced by employees of fast food chain to enhance organizational

productivity and performance.

4. Infer the relationship between the demographic profile of employees and their productivity

and performance.

5. Base on the findings, suggest an action plan to enhance organizational productivity and

performance of employees.
Hypothesis

This study tested these hypotheses:

There is no significant relationship between organizational productivity and performance.

Scope, Limitation and Delimitation of the Study

This study aims to investigate the best practices of strategies for enhancing productivity among

employees fast food chains in San Juan Batangas. Specifically the study will explore the factors that

contribute to enhance the performance and productivity of the employees in selected fast food chains,

such as strategies providing training, optimizing work processes, and offering incentives and rewards.

The study will also examine the potential moderating effects of demographic variables, such as age

gender and job tenure, for enhancing the performance and productivity of the employees in fast food

chain in San Juan Batangas. The target respondents of this study are the random employees from the age

of 18- 40 years old. The total number of respondents are 20 employees from selected fast-food

restaurant. The researchers will use a survey questionnaire for the gathering of data.

Significance of the Study

This study can help fast food chain in enhancing organizational productivity and performance of

employees and can be beneficial to the;

Employees: This study is significant to employees to develop their skills and improve

productivity. As employees, they need to perform and complete the task more efficiently.
 Fast food chain owners: This study will help the fast food chain owners to know if their

employees contribute to the organization’s productive performance.

Researchers: This study will be an instrument that will guide and navigate them in discovering

credible and reliable data for further understanding on enhancing organizational productivity and

performance of employees.

Future Researchers: This study will a useful reference for researchers who plan to make any

related study that is connected to enhancing organizational productivity and performance of

employees.

Definition of Terms

Employee. The study will further explore the factors or strategies that can help enhance the

performance of the employees and their productivity (Dobre, 2013). A worker employed or hired for a

position within a company.

Manager. They must consider employee management with a strategic approach to achieve

organizational goals (Bajwa, et al., 2014). A person responsible for controlling or administering all or

part of a company or similar organization.

Organization. It is involved in day-to-day actions (Abdullahi, et al., 2021). An organized body

of people with a particular purpose, especially a business, and society association.

Organizational Productivity. One of the bases of an organization to see if their business is

succeeding or not by the help of the employees (Raman et al., 2013). The measure of how efficiently and
effectively an entire organization utilizes its resources, processes, and strategies to achieve its goals and

objectives.

Performance. Business performance can be defined as the ability of a business to implement

strategy to achieve organizational objectives (Adeleke et al., 2018). An act of staging or presenting a

play, concert, or other form of entertainment.