AgentHoursReport - General Mills - General Mills - Manila - 10 - 16 - 2023 To 10 - 30 - 2023

LOB Detail JOB 10/16 10/17 10/18
General Mills - Manila Paid Hours Rating & Review Engagement Specialist 0.35 8.15 8.17
Team Leader - English 8.00 8.00 8.00
Tier 1 - English - Email 8.01 8.50 0.86
Tier 1 - English - Voice 59.02 73.66 79.94
Tier 2 - English - Social 8.00 8.00 8.00
Bill Hours Rating & Review Engagement Specialist 0.35 8.15 8.17
Team Leader - English 8.00 8.00 8.00
Tier 1 - English - Email 8.01 8.50 0.86
Tier 1 - English - Voice 59.02 73.66 79.94
Tier 2 - English - Social 8.00 8.00 8.00
Bill To Pay Agent 100.00% 100.00% 100.00%

Bill To Pay Support 100.00% 100.00% 100.00%
Total Bill To Pay 100.00% 100.00% 100.00%
Generated on 2023/10/31 09:32:36 AM by

Date Range: 2023/10/16 - 2023/10/30
Timezone:
Client:
Supervisor:
Line Of Business:
10/19 10/20 10/21 10/22 10/23 10/24 10/25 10/26 10/27
8.11 8.34 8.11 8.09 7.95 8.08 8.11
8.00 8.00
8.00 7.99 8.00 8.00 8.00 7.91 8.01
81.46 76.44 74.39 72.50 60.26 63.31 82.17
8.00 8.00 8.00 8.00 8.00 8.00 8.00
8.11 8.34 8.11 8.09 7.95 8.08 8.11

8.00 8.00
8.00 7.99 8.00 8.00 8.00 7.91 8.01
81.46 76.44 74.39 72.50 60.26 63.31 82.17
8.00 8.00 8.00 8.00 8.00 8.00 8.00
100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00%

100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00%
100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00%
10/28 10/29 10/30 Totals
8.03 81.48
40.00
8.00 81.28
1.00 74.04 798.17
8.00 88.00
8.03 81.48
40.00
8.00 81.28
1.00 74.04 798.17
8.00 88.00
100.00% 100.00% 100.00%

100.00% 100.00%
100.00% 100.00% 100.00%
Line of Business Wave Job Name PayrollId 10/16
General Mills - Manila 1 Tier 2 - English - Social Donna Riza Ricio 1608926 8.00
General Mills - Manila 6 Team Leader - English Nicole Corpuz 1614550 8.00
General Mills - Manila 18 Tier 1 - English - Voice Alvin Rey Cruz 1615652 5.19
General Mills - Manila 17 Tier 1 - English - Email Krystel Jane Cabacoy 1616913 8.01
General Mills - Manila 13 Rating & Review Engagement Specialist Arturo John Peralta 1618167 0.35
General Mills - Manila 18 Tier 1 - English - Voice Gilda Joy Majan 1621962 6.24
General Mills - Manila 3 Tier 1 - English - Voice Andre Michel Rosales 1625734
General Mills - Manila 5 Tier 1 - English - Voice Mark Guian Almazan 1626229
General Mills - Manila 24 Tier 1 - English - Voice Renz Itoc 1631152 7.97
General Mills - Manila 24 Tier 1 - English - Voice Rommel Symond Cruz 1631153
General Mills - Manila 24 Tier 1 - English - Voice Abigail Razo 1631159 7.99
General Mills - Manila 24 Tier 1 - English - Voice Bryan Jericson Apole 1631164 8.00
General Mills - Manila 24 Tier 1 - English - Voice Manilyn Magbanua 1631151 8.07
General Mills - Manila 24 Tier 1 - English - Voice Rose Aquino 1631156
General Mills - Manila 24 Tier 1 - English - Voice Oliver Sison 1631162 7.61
General Mills - Manila 24 Tier 1 - English - Voice Dan Joshua Nazario 1631157 7.95
10/17 10/18 10/19 10/20 10/21 10/22 10/23 10/24 10/25
8.00 8.00 8.00 8.00 8.00 8.00 8.00
8.00 8.00 8.00 8.00
8.09 8.02 8.00 8.05 7.97 8.08
8.50 0.86 8.00 7.99 8.00 8.00 8.00
8.15 8.17 8.11 8.34 8.11 8.09 7.95
7.29 8.05 7.43 7.52 8.09 8.05 0.90
4.03 4.00 4.03 4.00 4.00
7.75 7.71 7.99 8.01 7.89 8.02 8.00
7.92 8.00 0.73 7.98
7.97 8.00 8.02 8.01 7.56 7.83 7.87
8.04 8.01 8.32 8.00 2.99
8.02 8.01 8.00 4.49 7.99 3.84
8.02 8.01 8.00 8.07 7.92 7.99 7.99
8.10 8.04 8.08 4.06 8.11 8.05
2.57 7.22 7.92 6.90 4.87 7.50
7.94 8.06 6.67 7.98 8.04 7.98 7.98
10/26 10/27 10/28 10/29 10/30
8.00 8.00 8.00
8.04 6.62
7.91 8.01 8.00
8.08 8.11 8.03
8.16 2.09 6.67
3.98 4.01 2.47
6.63 8.00 1.00 3.93
7.99 8.01
8.02 4.35 7.46
8.23 7.55 7.80
8.09 8.01
7.91 7.95 7.96
4.40 8.07 8.05
8.02 7.95
7.99 7.98 7.12
Line of Business Wave Job Name PayrollId
General Mills - Manila 1 Tier 2 - English - Social Donna Riza Ricio 1608926
General Mills - Manila 6 Team Leader - English Nicole Corpuz 1614550
General Mills - Manila 18 Tier 1 - English - Voice Alvin Rey Cruz 1615652
General Mills - Manila 17 Tier 1 - English - Email Krystel Jane Cabacoy 1616913
General Mills - Manila 13 Rating & Review Engagement Specialist Arturo John Peralta 1618167
General Mills - Manila 18 Tier 1 - English - Voice Gilda Joy Majan 1621962
General Mills - Manila 24 Tier 1 - English - Voice Renz Itoc 1631152
General Mills - Manila 24 Tier 1 - English - Voice Abigail Razo 1631159
General Mills - Manila 24 Tier 1 - English - Voice Bryan Jericson Apole 1631164
General Mills - Manila 24 Tier 1 - English - Voice Manilyn Magbanua 1631151
General Mills - Manila 24 Tier 1 - English - Voice Oliver Sison 1631162
General Mills - Manila 24 Tier 1 - English - Voice Dan Joshua Nazario 1631157
Code 10/16 10/17 10/18 10/19 10/20 10/21 10/22 10/23
11-Social Media 7.50 7.50 7.50 7.50 7.50 7.50
4-Break 0.50 0.50 0.50 0.50 0.50 0.50
29-QA/TL 8.00 8.00 8.00 8.00 8.00
13-Voice 3.41 4.06 3.22 5.00 4.19 3.53
12-Coaching 0.66 2.60 3.36 2.42 2.44 2.76
8-Bathroom 0.58 0.86 0.66 0.22 0.83 0.92
4-Break 0.54 0.57 0.54 0.25 0.55 0.54
2-Logout 0.00 0.00 0.00 0.00 0.00
1-Login 0.01 0.01
38-Outbound 0.23 0.11 0.01 0.21
7-Unscheduled Break 0.02
3-Work 0.01
10-Email
1-Login 0.01 0.01 0.01 0.01 0.01
10-Email 3.97 0.70 2.58 6.93 5.22
4-Break 0.98 1.06 0.92 1.00 1.02
26-Chat 3.04 1.76
2-Logout 0.00 0.00 0.00 0.00 0.00
3-Work 0.00 0.00
76-Imported Work 6.72 0.86 4.48
133-Production Training 0.05
7-Unscheduled Break
11-Social Media 0.35 7.52 7.50 7.61 7.83 7.32
2-Logout 0.00 0.00 0.00 0.00 0.00
3-Work 0.00 0.00 0.00
7-Unscheduled Break 0.13 0.12
4-Break 0.49 0.50 0.50 0.51 0.79
1-Login 0.05 0.00
1-Login 0.03 0.08 0.04 0.60 0.01
13-Voice 3.28 4.27 5.00 4.34 3.59 4.52
25-IT Issues 1.54
2-Logout 0.00 0.00 0.00 0.00 0.00 0.00
7-Unscheduled Break 0.40 0.02 0.36 0.08 1.23 0.38
3-Work 0.00 0.02 0.00 0.00 0.02
4-Break 0.60 0.65 0.47 0.55 0.75 0.58
12-Coaching 0.20 0.90 1.92 2.01 0.59 1.61
8-Bathroom 0.19 1.35 0.25 0.35 0.48 0.99
38-Outbound 0.11 0.26
10-Email
3-Work 0.00
10-Email 3.78 3.74 3.75
4-Break 0.25 0.26 0.27
2-Logout 0.00 0.00 0.00
1-Login 0.00 0.01
13-Voice 5.10 4.47 7.50 4.34
8-Bathroom 0.31 0.16 0.37
12-Coaching 1.09 1.85 0.33 1.93
4-Break 0.53 0.59 0.57 0.50 0.66
38-Outbound 0.70 0.56 0.04
2-Logout 0.00 0.00 0.00 0.00
7-Unscheduled Break 0.02 0.03 0.53
1-Login 0.05 0.01 0.01
10-Email 7.09
21-Project Work 0.00
3-Work
13-Voice 4.30 4.48 6.47
38-Outbound 0.19 0.77 0.23
8-Bathroom 0.46 0.32 0.27
12-Coaching 1.56 1.42 0.76
4-Break 0.53 0.55 0.27
14-Team Meeting 0.64
2-Logout 0.00 0.00
1-Login 0.02 0.01
3-Work 0.00 0.01
1-Login 0.05 0.05 0.06 0.03 0.15
10-Email 7.41 7.31 7.34 6.51 0.08
4-Break 0.51 0.51 0.51 0.53 0.81
2-Logout 0.00 0.00 0.00 0.00 0.00
13-Voice 0.13 0.11 0.53 5.36
3-Work 0.00
38-Outbound 0.29 0.52
8-Bathroom 0.64
12-Coaching
13-Voice 3.05 1.42 5.49
38-Outbound 0.37 0.13 1.31
8-Bathroom 0.04 0.29
10-Email 4.05 3.25 2.85
4-Break 0.48 0.48 0.41 0.28 0.32
2-Logout 0.00 0.00 0.00 0.00 0.00
3-Work 0.01
133-Production Training 7.56 4.35 3.59
1-Login 0.04
12-Coaching 0.60
25-IT Issues
14-Team Meeting
7-Unscheduled Break
13-Voice 6.04 6.40 5.95 5.91 3.00 5.93
8-Bathroom 0.32 0.35 0.33 0.32 0.21 0.44
4-Break 0.53 0.31 0.50 0.48 0.25 0.42
38-Outbound 0.30 0.08 0.20 0.11 0.12 0.34
12-Coaching 0.81 0.88 1.04 1.13 0.88 0.83
2-Logout 0.00 0.00 0.00 0.00 0.00
1-Login 0.02 0.00 0.01
3-Work 0.00 0.01
10-Email
13-Voice 6.68 0.59 0.28 0.34 6.40 6.85
8-Bathroom 0.28 0.17 0.16 0.11 0.29 0.19
12-Coaching 0.45 0.51 0.18
4-Break 0.52 0.51 0.50 0.49 0.51 0.51
38-Outbound 0.13 0.12 0.35 0.10
10-Email 6.75 6.82 6.79 0.07
2-Logout 0.00 0.00 0.00 0.00 0.00
3-Work 0.00 0.00 0.00
1-Login 0.02 0.02 0.01 0.03
1-Login 0.02 0.02 0.01
10-Email 6.75 6.96 7.16 3.21
4-Break 0.48 0.48 0.52 0.23
8-Bathroom 0.31 0.47 0.10 0.12
13-Voice 0.55 0.13 0.25 0.39
2-Logout 0.00 0.00 0.00 0.00
38-Outbound 0.10
12-Coaching
1-Login 0.02 0.01 0.01 0.03
13-Voice 5.88 1.52 5.28 4.63 3.40
8-Bathroom 0.27 0.26 0.59 0.49 0.80
4-Break 0.56 0.25 0.56 0.52 0.53
12-Coaching 0.88 0.53 0.78 2.28 1.86
2-Logout 0.00 0.00 0.00 0.00 0.00
3-Work 0.01 0.00
10-Email
38-Outbound
1-Login 0.01 0.00 0.04 0.00 0.25 0.01
10-Email 3.23 7.22 6.90 4.85 4.57 5.04
13-Voice 3.02 0.12 0.42 0.96 1.64 1.64
2-Logout 0.00 0.00 0.00 0.00 0.00 0.00
7-Unscheduled Break 0.03 0.03 0.04 0.04
38-Outbound 0.73 0.09 0.08 0.75 0.40
4-Break 0.50 0.50 0.57 0.54 0.50 0.50
14-Team Meeting 0.29 0.29
12-Coaching 0.13 0.17 0.45
3-Work 0.01 0.00 0.00 0.00
8-Bathroom 0.06
25-IT Issues
10/24 10/25 10/26 10/27 10/28 10/29 10/30
7.50 7.50 7.50 7.50 7.50
0.50 0.50 0.50 0.50 0.50
4.18 2.18
2.28 3.36
0.75 0.39
0.62 0.25 0.52
0.00 0.00
0.02
0.24 0.11
0.05
0.00
7.79
0.01 0.01 0.01 0.04
4.98 4.24 6.89 6.95 6.93
0.98 1.01 1.01 1.02 1.07
1.98 2.75
0.00 0.00 0.00 0.00 0.00
0.05
7.59 7.44 7.58 7.44 7.54
0.00 0.00 0.00 0.00 0.00
0.00
0.15
0.50 0.50 0.50 0.50 0.49
0.03
0.02
3.93 0.73 5.04 3.93
0.02
0.00 0.00 0.00 0.00 0.00
0.10 0.16
0.00 0.00 0.00
0.26 0.61 0.53
0.91 2.28 1.71
0.10 0.05 0.24 0.16
0.09 0.17
2.75 2.07
0.00
3.75 3.70 3.70 3.78 2.46
0.25 0.28 0.28 0.22
0.00 0.00 0.00 0.00 0.00
0.02 0.01 0.01
0.40 1.27 3.24 5.43 0.62
0.08 0.38 0.09
0.20 1.94 1.66 1.33 0.20
0.50 0.25 0.67 0.54 0.25
0.08 0.19 0.25 0.58 0.13
0.00 0.00 0.00 0.00 0.00
0.07 0.07 0.03 0.08
0.01 0.04 0.01
6.75 4.18 0.40 1.00 2.63
0.01 0.01 0.00

0.48 4.22 4.85 4.12
0.21 0.81 0.44 0.60
0.72 0.78 0.89
0.01 1.41 1.35 1.80
0.59 0.52 0.60
0.08
0.00 0.00 0.00 0.00
0.14
0.02 0.02 0.04 0.00
0.00 0.00
0.04 0.15 0.01 0.05 0.08
1.56 0.11
0.64 0.57 0.29 0.18 0.62
0.00 0.00 0.00 0.00
5.08 6.52 6.66 3.87 6.12
0.02
0.06 0.30 0.11 0.14
0.42 0.63 0.14 0.13 0.50
0.50
2.30 1.78 4.56 3.43
0.37 0.61 1.42 2.08
0.07 0.02 0.35 0.76
3.21
0.26 0.51 0.51 0.66
0.00 0.00 0.00 0.00
0.00 0.01
0.01 0.01
0.46 0.69 0.68
1.00 0.03
0.64 0.00
0.14
2.07 6.08 6.23
0.11 0.52 0.30
0.27 0.51 0.53
0.03 0.26 0.15
0.98 0.73 0.81
0.00 0.00 0.00
0.01
0.38
4.72 1.38 4.35 6.59 6.86
0.33 0.18 0.19 0.28
0.50 0.70 0.53 0.25
0.51 0.51 0.51 0.51 0.51
0.19 0.04
1.93 6.09 1.04 0.11
0.00 0.00 0.00 0.00 0.00
0.00
0.01 0.02 0.02 0.02 0.02
0.93
0.02 0.01 0.02
7.63 6.61 4.16 7.52 7.30
0.47 0.42 0.24 0.47 0.48
0.07 0.12
0.13
0.00 0.00 0.00 0.00 0.00
0.99
0.01 0.01 0.01 0.01
2.26 1.52 6.24 5.79
0.64 0.31 1.01 0.60
0.28 0.51 0.55 0.53
1.69 0.50 0.22 0.93
0.00 0.00 0.00 0.00
0.00
0.15
4.51
0.10
0.00 0.02 0.01
2.61 4.06 2.49 3.38 0.73
3.13 1.71 3.17 2.23 3.64
0.00 0.00 0.00 0.00 0.00
0.05
1.10 0.52 1.25 0.53 0.88
0.64 0.50 0.50 0.54 0.51
0.16
0.50 0.79 0.28 1.31 1.28
0.22 0.07
0.25
Line of Business Wave Job Name PayrollId 10/16 10/17 10/18 10/19
10/20 10/21 10/22 10/23 10/24 10/25 10/26 10/27 10/28
10/29 10/30
Line of Business Wave Job Name PayrollId 10/16
General Mills - Manila 1 Tier 2 - English - Social Donna Riza Ricio 1608926 8.00
General Mills - Manila 6 Team Leader - English Nicole Corpuz 1614550 8.00
General Mills - Manila 18 Tier 1 - English - Voice Alvin Rey Cruz 1615652 5.19
General Mills - Manila 17 Tier 1 - English - Email Krystel Jane Cabacoy 1616913 8.01
General Mills - Manila 13 Rating & Review Engagement Specialist Arturo John Peralta 1618167 0.35
General Mills - Manila 18 Tier 1 - English - Voice Gilda Joy Majan 1621962 6.24
General Mills - Manila 24 Tier 1 - English - Voice Renz Itoc 1631152 7.97
General Mills - Manila 24 Tier 1 - English - Voice Abigail Razo 1631159 7.99
General Mills - Manila 24 Tier 1 - English - Voice Bryan Jericson Apole 1631164 8.00
General Mills - Manila 24 Tier 1 - English - Voice Manilyn Magbanua 1631151 8.07
General Mills - Manila 24 Tier 1 - English - Voice Oliver Sison 1631162 7.61
General Mills - Manila 24 Tier 1 - English - Voice Dan Joshua Nazario 1631157 7.95
10/17 10/18 10/19 10/20 10/21 10/22 10/23 10/24 10/25
8.00 8.00 8.00 8.00 8.00 8.00 8.00
8.00 8.00 8.00 8.00
8.09 8.02 8.00 8.05 7.97 8.08
8.50 0.86 8.00 7.99 8.00 8.00 8.00
8.15 8.17 8.11 8.34 8.11 8.09 7.95
7.29 8.05 7.43 7.52 8.09 8.05 0.90
4.03 4.00 4.03 4.00 4.00
7.75 7.71 7.99 8.01 7.89 8.02 8.00
7.92 8.00 0.73 7.98
7.97 8.00 8.02 8.01 7.56 7.83 7.87
8.04 8.01 8.32 8.00 2.99
8.02 8.01 8.00 4.49 7.99 3.84
8.02 8.01 8.00 8.07 7.92 7.99 7.99
8.10 8.04 8.08 4.06 8.11 8.05
2.57 7.22 7.92 6.90 4.87 7.50
7.94 8.06 6.67 7.98 8.04 7.98 7.98
10/26 10/27 10/28 10/29 10/30
8.00 8.00 8.00
8.04 6.62
7.91 8.01 8.00
8.08 8.11 8.03
8.16 2.09 6.67
3.98 4.01 2.47
6.63 8.00 1.00 3.93
7.99 8.01
8.02 4.35 7.46
8.23 7.55 7.80
8.09 8.01
7.91 7.95 7.96
4.40 8.07 8.05
8.02 7.95
7.99 7.98 7.12
Line of Business Wave Job Name PayrollId
General Mills - Manila 6 Team Leader - English Nicole Corpuz 1614550
Code 10/16 10/17 10/18 10/19 10/20 10/21 10/22 10/23
11-Social Media 7.50 7.50 7.50 7.50 7.50 7.50
4-Break 0.50 0.50 0.50 0.50 0.50 0.50
29-QA/TL 8.00 8.00 8.00 8.00 8.00
13-Voice 3.41 4.06 3.22 5.00 4.19 3.53
12-Coaching 0.66 2.60 3.36 2.42 2.44 2.76
8-Bathroom 0.58 0.86 0.66 0.22 0.83 0.92
4-Break 0.54 0.57 0.54 0.25 0.55 0.54
2-Logout 0.00 0.00 0.00 0.00 0.00
1-Login 0.01 0.01
38-Outbound 0.23 0.11 0.01 0.21
3-Work 0.01
10-Email
1-Login 0.01 0.01 0.01 0.01 0.01
10-Email 3.97 0.70 2.58 6.93 5.22
4-Break 0.98 1.06 0.92 1.00 1.02
26-Chat 3.04 1.76
2-Logout 0.00 0.00 0.00 0.00 0.00
3-Work 0.00 0.00
76-Imported Work 6.72 0.86 4.48
133-Production Training 0.05
7-Unscheduled Break
11-Social Media 0.35 7.52 7.50 7.61 7.83 7.32
2-Logout 0.00 0.00 0.00 0.00 0.00
3-Work 0.00 0.00 0.00
4-Break 0.49 0.50 0.50 0.51 0.79
1-Login 0.05 0.00
1-Login 0.03 0.08 0.04 0.60 0.01
13-Voice 3.28 4.27 5.00 4.34 3.59 4.52
25-IT Issues 1.54
2-Logout 0.00 0.00 0.00 0.00 0.00 0.00
7-Unscheduled Break 0.40 0.02 0.36 0.08 1.23 0.38
3-Work 0.00 0.02 0.00 0.00 0.02
4-Break 0.60 0.65 0.47 0.55 0.75 0.58
12-Coaching 0.20 0.90 1.92 2.01 0.59 1.61
8-Bathroom 0.19 1.35 0.25 0.35 0.48 0.99
38-Outbound 0.11 0.26
10-Email
3-Work 0.00
10-Email 3.78 3.74 3.75
4-Break 0.25 0.26 0.27
2-Logout 0.00 0.00 0.00
1-Login 0.00 0.01
13-Voice 5.10 4.47 7.50 4.34
8-Bathroom 0.31 0.16 0.37
12-Coaching 1.09 1.85 0.33 1.93
4-Break 0.53 0.59 0.57 0.50 0.66
38-Outbound 0.70 0.56 0.04
2-Logout 0.00 0.00 0.00 0.00
7-Unscheduled Break 0.02 0.03 0.53
1-Login 0.05 0.01 0.01
10-Email 7.09
21-Project Work 0.00
3-Work
13-Voice 4.30 4.48 6.47
38-Outbound 0.19 0.77 0.23
8-Bathroom 0.46 0.32 0.27
12-Coaching 1.56 1.42 0.76
4-Break 0.53 0.55 0.27
2-Logout 0.00 0.00
1-Login 0.02 0.01
3-Work 0.00 0.01
1-Login 0.05 0.05 0.06 0.03 0.15
10-Email 7.41 7.31 7.34 6.51 0.08
4-Break 0.51 0.51 0.51 0.53 0.81
2-Logout 0.00 0.00 0.00 0.00 0.00
13-Voice 0.13 0.11 0.53 5.36
3-Work 0.00
38-Outbound 0.29 0.52
8-Bathroom 0.64
12-Coaching
13-Voice 3.05 1.42 5.49
38-Outbound 0.37 0.13 1.31
8-Bathroom 0.04 0.29
10-Email 4.05 3.25 2.85
4-Break 0.48 0.48 0.41 0.28 0.32
2-Logout 0.00 0.00 0.00 0.00 0.00
3-Work 0.01
133-Production Training 7.56 4.35 3.59
1-Login 0.04
12-Coaching 0.60
25-IT Issues
14-Team Meeting
7-Unscheduled Break
13-Voice 6.04 6.40 5.95 5.91 3.00 5.93
8-Bathroom 0.32 0.35 0.33 0.32 0.21 0.44
4-Break 0.53 0.31 0.50 0.48 0.25 0.42
38-Outbound 0.30 0.08 0.20 0.11 0.12 0.34
12-Coaching 0.81 0.88 1.04 1.13 0.88 0.83
2-Logout 0.00 0.00 0.00 0.00 0.00
1-Login 0.02 0.00 0.01
3-Work 0.00 0.01
10-Email
13-Voice 6.68 0.59 0.28 0.34 6.40 6.85
8-Bathroom 0.28 0.17 0.16 0.11 0.29 0.19
12-Coaching 0.45 0.51 0.18
4-Break 0.52 0.51 0.50 0.49 0.51 0.51
38-Outbound 0.13 0.12 0.35 0.10
10-Email 6.75 6.82 6.79 0.07
2-Logout 0.00 0.00 0.00 0.00 0.00
3-Work 0.00 0.00 0.00
1-Login 0.02 0.02 0.01 0.03
1-Login 0.02 0.02 0.01
10-Email 6.75 6.96 7.16 3.21
4-Break 0.48 0.48 0.52 0.23
8-Bathroom 0.31 0.47 0.10 0.12
13-Voice 0.55 0.13 0.25 0.39
2-Logout 0.00 0.00 0.00 0.00
38-Outbound 0.10
12-Coaching
1-Login 0.02 0.01 0.01 0.03
13-Voice 5.88 1.52 5.28 4.63 3.40
8-Bathroom 0.27 0.26 0.59 0.49 0.80
4-Break 0.56 0.25 0.56 0.52 0.53
12-Coaching 0.88 0.53 0.78 2.28 1.86
2-Logout 0.00 0.00 0.00 0.00 0.00
3-Work 0.01 0.00
10-Email
38-Outbound
1-Login 0.01 0.00 0.04 0.00 0.25 0.01
10-Email 3.23 7.22 6.90 4.85 4.57 5.04
13-Voice 3.02 0.12 0.42 0.96 1.64 1.64
2-Logout 0.00 0.00 0.00 0.00 0.00 0.00
7-Unscheduled Break 0.03 0.03 0.04 0.04
38-Outbound 0.73 0.09 0.08 0.75 0.40
4-Break 0.50 0.50 0.57 0.54 0.50 0.50
14-Team Meeting 0.29 0.29
12-Coaching 0.13 0.17 0.45
3-Work 0.01 0.00 0.00 0.00
8-Bathroom 0.06
25-IT Issues
10/24 10/25 10/26 10/27 10/28 10/29 10/30
7.50 7.50 7.50 7.50 7.50
0.50 0.50 0.50 0.50 0.50
4.18 2.18
2.28 3.36
0.75 0.39
0.62 0.25 0.52
0.00 0.00
0.02
0.24 0.11
0.05
0.00
7.79
0.01 0.01 0.01 0.04
4.98 4.24 6.89 6.95 6.93
0.98 1.01 1.01 1.02 1.07
1.98 2.75
0.00 0.00 0.00 0.00 0.00
0.05
7.59 7.44 7.58 7.44 7.54
0.00 0.00 0.00 0.00 0.00
0.00
0.15
0.50 0.50 0.50 0.50 0.49
0.03
0.02
3.93 0.73 5.04 3.93
0.02
0.00 0.00 0.00 0.00 0.00
0.10 0.16
0.00 0.00 0.00
0.26 0.61 0.53
0.91 2.28 1.71
0.10 0.05 0.24 0.16
0.09 0.17
2.75 2.07
0.00
3.75 3.70 3.70 3.78 2.46
0.25 0.28 0.28 0.22
0.00 0.00 0.00 0.00 0.00
0.02 0.01 0.01
0.40 1.27 3.24 5.43 0.62
0.08 0.38 0.09
0.20 1.94 1.66 1.33 0.20
0.50 0.25 0.67 0.54 0.25
0.08 0.19 0.25 0.58 0.13
0.00 0.00 0.00 0.00 0.00
0.07 0.07 0.03 0.08
0.01 0.04 0.01
6.75 4.18 0.40 1.00 2.63
0.01 0.01 0.00

0.48 4.22 4.85 4.12
0.21 0.81 0.44 0.60
0.72 0.78 0.89
0.01 1.41 1.35 1.80
0.59 0.52 0.60
0.08
0.00 0.00 0.00 0.00
0.14
0.02 0.02 0.04 0.00
0.00 0.00
0.04 0.15 0.01 0.05 0.08
1.56 0.11
0.64 0.57 0.29 0.18 0.62
0.00 0.00 0.00 0.00
5.08 6.52 6.66 3.87 6.12
0.02
0.06 0.30 0.11 0.14
0.42 0.63 0.14 0.13 0.50
0.50
2.30 1.78 4.56 3.43
0.37 0.61 1.42 2.08
0.07 0.02 0.35 0.76
3.21
0.26 0.51 0.51 0.66
0.00 0.00 0.00 0.00
0.00 0.01
0.01 0.01
0.46 0.69 0.68
1.00 0.03
0.64 0.00
0.14
2.07 6.08 6.23
0.11 0.52 0.30
0.27 0.51 0.53
0.03 0.26 0.15
0.98 0.73 0.81
0.00 0.00 0.00
0.01
0.38
4.72 1.38 4.35 6.59 6.86
0.33 0.18 0.19 0.28
0.50 0.70 0.53 0.25
0.51 0.51 0.51 0.51 0.51
0.19 0.04
1.93 6.09 1.04 0.11
0.00 0.00 0.00 0.00 0.00
0.00
0.01 0.02 0.02 0.02 0.02
0.93
0.02 0.01 0.02
7.63 6.61 4.16 7.52 7.30
0.47 0.42 0.24 0.47 0.48
0.07 0.12
0.13
0.00 0.00 0.00 0.00 0.00
0.99
0.01 0.01 0.01 0.01
2.26 1.52 6.24 5.79
0.64 0.31 1.01 0.60
0.28 0.51 0.55 0.53
1.69 0.50 0.22 0.93
0.00 0.00 0.00 0.00
0.00
0.15
4.51
0.10
0.00 0.02 0.01
2.61 4.06 2.49 3.38 0.73
3.13 1.71 3.17 2.23 3.64
0.00 0.00 0.00 0.00 0.00
0.05
1.10 0.52 1.25 0.53 0.88
0.64 0.50 0.50 0.54 0.51
0.16
0.50 0.79 0.28 1.31 1.28
0.22 0.07
0.25
Line of Business Wave Job Name PayrollId 10/16 10/17 10/18 10/19
10/20 10/21 10/22 10/23 10/24 10/25 10/26 10/27 10/28
10/29 10/30

AgentHoursReport - General Mills - General Mills - Manila - 10 - 16 - 2023 To 10 - 30 - 2023

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AgentHoursReport - General Mills - General Mills - Manila - 10 - 16 - 2023 To 10 - 30 - 2023

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LOB Detail JOB 10/16 10/17 10/18

Bill To Pay Agent 100.00% 100.00% 100.00%

Generated on 2023/10/31 09:32:36 AM by

8.11 8.34 8.11 8.09 7.95 8.08 8.11

100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00%

100.00% 100.00% 100.00%

0.01 0.01 0.00

0.01 0.01 0.00

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